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Policyholders' Account Balances (Tables)
12 Months Ended
Dec. 31, 2023
Policyholder Account Balances, Future Policy Benefits and Claims and Separate Account Liabilities [Abstract]  
Policyholder Account Balance
The balances of and changes in policyholders' account balances as of and for the periods ended are as follows:

Year Ended December 31, 2023
Retirement StrategiesGroup InsuranceIndividual LifeInternational BusinessesTotal
InstitutionalIndividual VariableIndividual FixedLife/DisabilityVariable/Universal LifeLife PlannerGibraltar Life and Other
($ in millions)
Balance, beginning of period$17,376 $17,524 $4,643 $5,839 $26,502 $11,168 $35,325 $118,377 
Deposits5,657 4,638 2,659 1,212 2,447 2,417 6,611 25,641 
Interest credited677 305 129 165 773 709 736 3,494 
Dispositions
Policy charges(23)(24)(9)(323)(2,047)(312)(217)(2,955)
Surrenders and withdrawals(5,290)(704)(414)(1,552)(1,820)(218)(1,487)(11,485)
Benefit payments(659)(76)(76)(154)(266)(1,919)(3,150)
Net transfers (to) from separate account34 (48)1,393 1,379 
Change in market value and other adjustments(1)2,068 163 345 31 (9)2,598 
Foreign currency adjustment(580)(590)(1,170)
Balance, end of period17,738 23,765 7,095 5,293 27,439 12,949 38,450 132,729 
Less: Reinsurance recoverable(2)
20 21 
Policyholders' account balance net of reinsurance recoverable
$17,738 $23,765 $7,095 $5,293 $27,439 $12,948 $38,430 132,708 
Closed Block Division4,500 
Unearned revenue reserve, unearned expense credit, and additional interest reserve5,326 
Other(3)4,463 
Total Policyholders' account balance$147,018 
Weighted-average crediting rate3.85 %1.48 %2.21 %2.96 %2.87 %5.88 %1.99 %2.78 %
Net amount at risk(4)$$$$72,858 $382,399 $19,276 $6,453 $480,986 
Cash surrender value(5)$17,738 $21,640 $5,827 $4,021 $23,234 $11,268 $33,833 $117,561 
Year Ended December 31, 2022
Retirement StrategiesGroup InsuranceIndividual LifeInternational BusinessesTotal
InstitutionalIndividual VariableIndividual FixedLife/DisabilityVariable/Universal LifeLife PlannerGibraltar Life and Other
($ in millions)
Balance, beginning of period$16,391 $14,125 $4,652 $6,273 $26,859 $11,555 $37,615 $117,470 
Deposits6,083 4,777 753 1,233 2,551 1,499 3,978 20,874 
Interest credited561 211 87 153 816 38 518 2,384 
Dispositions(6)(1,405)(440)(1,845)
Policy charges(22)(6)(5)(322)(2,040)(216)(174)(2,785)
Surrenders and withdrawals(5,075)(372)(163)(1,457)(1,657)(210)(2,816)(11,750)
Benefit payments(562)(92)(176)(197)(253)(1,966)(3,246)
Net transfers (to) from separate account246 (41)449 654 
Change in market value and other adjustments(1)40 (65)(279)28 (10)(286)
Foreign currency adjustment(1,273)(1,820)(3,093)
Balance, end of period17,376 17,524 4,643 5,839 26,502 11,168 35,325 118,377 
Less: Reinsurance recoverable(2)
12 22 35 
Policyholders' account balance net of reinsurance recoverable
$17,376 $17,524 $4,643 $5,839 $26,490 $11,167 $35,303 118,342 
Closed Block Division4,607 
Unearned revenue reserve, unearned expense credit, and additional interest reserve4,581 
Other(3)8,059 
Total Policyholders' account balance$135,624 
Weighted-average crediting rate3.33 %1.34 %1.88 %2.53 %3.06 %3.41 %1.42 %2.32 %
Net amount at risk(4)$$$$70,574 $367,698 $17,205 $7,138 $462,615 
Cash surrender value(5)$17,376 $15,297 $3,581 $4,147 $21,766 $9,612 $31,270 $103,049 
Year Ended December 31, 2021
Retirement StrategiesGroup InsuranceIndividual LifeInternational BusinessesCorporate and OtherTotal
InstitutionalIndividual VariableIndividual FixedLife/DisabilityVariable/Universal LifeLife PlannerGibraltar Life and OtherFull Service
($ in millions)
Balance, beginning of period$18,456 $8,169 $4,215 $7,440 $26,597 $11,383 $39,716 $36,561 $152,537 
Deposits4,188 4,326 841 1,039 3,091 1,446 2,746 5,918 23,595 
Interest credited549 244 15 171 746 511 649 900 3,785 
Dispositions
Policy charges(23)(3)(5)(321)(1,993)(196)(101)(231)(2,873)
Surrenders and withdrawals(6,238)(346)(301)(2,058)(1,852)(222)(1,374)(6,503)(18,894)
Benefit payments(541)(190)(113)(221)(261)(2,257)(3,583)
Net transfers (to) from separate account837 406 433 1,678 
Change in market value and other adjustments(1)1,088 85 21 (19)(573)602 
Foreign currency adjustment(1,127)(1,745)(2,872)
Balance, end of period16,391 14,125 4,652 6,273 26,859 11,555 37,615 36,505 153,975 
Less: Reinsurance recoverable(2)
13 27 41 
Policyholders' account balance net of reinsurance recoverable
$16,391 $14,125 $4,652 $6,273 $26,846 $11,554 $37,588 $36,505 153,934 
Closed Block Division4,737 
Unearned revenue reserve, unearned expense credit, and additional interest reserve3,905 
Other339 
Reclassified to “Liabilities held-for-sale”(7)
(39,914)
Total Policyholders' account balance$123,042 
Weighted-average crediting rate3.15 %2.19 %0.34 %2.50 %2.79 %4.46 %1.68 %2.46 %2.47 %
Net amount at risk(4)$$$16 $67,471 $352,407 $15,362 $8,461 $$443,717 
Cash surrender value(5)$16,391 $13,903 $3,157 $3,736 $21,594 $10,441 $36,273 $36,505 $142,000 
__________
(1)Primarily relates to changes in the value of embedded derivative instruments associated with the indexed options of certain products.
(2)The amount of recoverable related to reinsurance agreements that reduce the risk of the policyholders' account balance gross liability.
(3)Includes $5,479 million and $8,133 million of Full Service account balances reinsured to Great-West for December 31, 2023 and December 31, 2022, respectively. See Note 1 for further information.
(4)The net amount at risk calculation includes both general account and separate account balances.
(5)Cash surrender value represents the amount of the contractholder's account balances distributable at the balance sheet date less certain surrender charges. There are no cash surrender charges for the Institutional Retirement Strategies segment.
(6)Represents the net impact from the sale of PALAC in Individual Retirement Strategies.
(7)Represents “Liabilities held-for-sale” of $(11,750) million and $(28,164) million related to the sale of PALAC and Full Service Retirement Business, respectively.
Policyholder Account Balance, Guaranteed Minimum Crediting Rate
The balance of account values by range of guaranteed minimum crediting rates and the related range of difference, in basis points (“bps”), between rates being credited to policyholders and the respective guaranteed minimums are as follows:
December 31, 2023
Range of Guaranteed Minimum Crediting Rate (1)At guaranteed minimum
1 - 50 bps above guaranteed minimum
51 - 150 bps above guaranteed minimum
Greater than 150 bps above guaranteed minimum
Total
(in millions)
Retirement Strategies - Institutional
Less than 1.00%
$589 $$$$589 
1.00% - 1.99%
1,552 1,552 
2.00% - 2.99%
596 596 
3.00% - 4.00%
5,041 5,041 
Greater than 4.00%
1,906 1,906 
Total$9,684 $$$$9,684 
Retirement Strategies - Individual Variable
Less than 1.00%
$908 $807 $18 $$1,733 
1.00% - 1.99%
218 221 
2.00% - 2.99%
29 37 
3.00% - 4.00%
1,942 13 10 1,965 
Greater than 4.00%
95 95 
Total$3,192 $826 $33 $$4,051 
Retirement Strategies - Individual Fixed
Less than 1.00%
$$$$117 $118 
1.00% - 1.99%
526 122 250 80 978 
2.00% - 2.99%
550 469 562 17 1,598 
3.00% - 4.00%
321 11 332 
Greater than 4.00%
95 95 
Total$1,492 $602 $813 $214 $3,121 
Group Insurance - Life / Disability
Less than 1.00%
$$$$1,147 $1,147 
1.00% - 1.99%
2.00% - 2.99%
29 29 
3.00% - 4.00%
1,543 50 1,593 
Greater than 4.00%
73 73 
Total$1,645 $$$1,197 $2,842 
Individual Life - Variable / Universal Life
Less than 1.00%
$$$$368 $368 
1.00% - 1.99%
201 2,588 813 3,602 
2.00% - 2.99%
30 1,445 2,944 340 4,759 
3.00% - 4.00%
4,422 4,092 1,311 19 9,844 
Greater than 4.00%
5,491 5,491 
Total$10,144 $5,537 $6,843 $1,540 $24,064 
International Businesses - Life Planner
Less than 1.00%
$331 $43 $89 $1,996 $2,459 
1.00% - 1.99%
2,969 28 2,997 
2.00% - 2.99%
2,124 2,124 
3.00% - 4.00%
354 354 
Greater than 4.00%
400 400 
Total$6,178 $71 $89 $1,996 $8,334 
International Businesses - Gibraltar Life and Other
Less than 1.00%
$15,975 $$$$15,975 
1.00% - 1.99%
9,016 63 9,079 
2.00% - 2.99%
3,114 310 36 3,460 
3.00% - 4.00%
4,378 4,378 
Greater than 4.00%
5,419 5,419 
Total$37,902 $373 $36 $$38,311 
December 31, 2022
Range of Guaranteed Minimum Crediting Rate (1)At guaranteed minimum
1 - 50 bps above guaranteed minimum
51 - 150 bps above guaranteed minimum
Greater than 150 bps above guaranteed minimum
Total
(in millions)
Retirement Strategies - Institutional
Less than 1.00%
$401 $$$$401 
1.00% - 1.99%
1,575 1,575 
2.00% - 2.99%
672 672 
3.00% - 4.00%
5,697 5,697 
Greater than 4.00%
1,510 1,510 
Total$9,855 $$$$9,855 
Retirement Strategies - Individual Variable
Less than 1.00%
$1,009 $861 $19 $$1,889 
1.00% - 1.99%
246 249 
2.00% - 2.99%
33 34 
3.00% - 4.00%
2,289 10 10 2,309 
Greater than 4.00%
111 111 
Total$3,688 $874 $30 $$4,592 
Retirement Strategies - Individual Fixed
Less than 1.00%
$$$$$
1.00% - 1.99%
614 113 250 83 1,060 
2.00% - 2.99%
474 474 
3.00% - 4.00%
389 393 
Greater than 4.00%
105 105 
Total$1,582 $117 $250 $83 $2,032 
Group Insurance - Life / Disability
Less than 1.00%
$$$$1,564 $1,564 
1.00% - 1.99%
2.00% - 2.99%
53 53 
3.00% - 4.00%
1,658 1,658 
Greater than 4.00%
Total$1,721 $$$1,564 $3,285 
Individual Life - Variable / Universal Life
Less than 1.00%
$12 $$$$12 
1.00% - 1.99%
420 774 1,928 3,122 
2.00% - 2.99%
402 121 2,414 1,844 4,781 
3.00% - 4.00%
7,787 32 2,280 145 10,244 
Greater than 4.00%
5,594 5,594 
Total$14,215 $153 $5,468 $3,917 $23,753 
International Businesses - Life Planner
Less than 1.00%
$356 $27 $93 $404 $880 
1.00% - 1.99%
3,175 24 3,199 
2.00% - 2.99%
2,285 2,285 
3.00% - 4.00%
330 330 
Greater than 4.00%
405 405 
Total$6,551 $51 $93 $404 $7,099 
International Businesses - Gibraltar Life and Other
Less than 1.00%
$17,485 $$$$17,485 
1.00% - 1.99%
10,064 10,064 
2.00% - 2.99%
3,277 345 43 3,665 
3.00% - 4.00%
2,555 2,555 
Greater than 4.00%
1,303 1,303 
Total$34,684 $345 $43 $$35,072 
December 31, 2021
Range of Guaranteed Minimum Crediting Rate (1)At guaranteed minimum
1 - 50 bps above guaranteed minimum
51 - 150 bps above guaranteed minimum
Greater than 150 bps above guaranteed minimum
Total
(in millions)
Retirement Strategies - Institutional
Less than 1.00%
$$$$$
1.00% - 1.99%
1,470 1,470 
2.00% - 2.99%
832 832 
3.00% - 4.00%
5,119 5,119 
Greater than 4.00%
1,535 1,535 
Total$8,956 $$$$8,956 
Retirement Strategies - Individual Variable
Less than 1.00%
$1,394 $894 $19 $$2,307 
1.00% - 1.99%
271 274 
2.00% - 2.99%
115 116 
3.00% - 4.00%
3,167 10 3,182 
Greater than 4.00%
116 116 
Total$5,063 $901 $31 $$5,995 
Retirement Strategies - Individual Fixed
Less than 1.00%
$$$$$
1.00% - 1.99%
626 67 100 798 
2.00% - 2.99%
585 585 
3.00% - 4.00%
423 425 
Greater than 4.00%
116 116 
Total$1,750 $69 $100 $$1,924 
Group Insurance - Life / Disability
Less than 1.00%
$$$$2,026 $2,026 
1.00% - 1.99%
2.00% - 2.99%
55 55 
3.00% - 4.00%
1,689 1,689 
Greater than 4.00%
Total$1,755 $$$2,026 $3,781 
Individual Life - Variable / Universal Life
Less than 1.00%
$18 $$$$18 
1.00% - 1.99%
382 2,538 2,920 
2.00% - 2.99%
413 3,735 747 4,895 
3.00% - 4.00%
8,066 2,050 675 61 10,852 
Greater than 4.00%
5,602 5,602 
Total$14,481 $2,050 $4,410 $3,346 $24,287 
International Businesses - Life Planner
Less than 1.00%
$398 $28 $92 $$518 
1.00% - 1.99%
3,589 23 3,612 
2.00% - 2.99%
2,631 2,631 
3.00% - 4.00%
307 307 
Greater than 4.00%
439 439 
Total$7,364 $51 $92 $$7,507 
International Businesses - Gibraltar Life and Other
Less than 1.00%
$21,177 $$$$21,177 
1.00% - 1.99%
11,525 11,525 
2.00% - 2.99%
3,373 355 3,728 
3.00% - 4.00%
459 459 
Greater than 4.00%
326 326 
Total$36,860 $355 $$$37,215 
Corporate and Other - Full Services
Less than 1.00%
$448 $$$$448 
1.00% - 1.99%
13,224 14,162 1,980 29,366 
2.00% - 2.99%
3.00% - 4.00%
6,610 59 6,669 
Greater than 4.00%
16 16 
Total$20,298 $14,227 $1,980 $$36,505 
__________
(1)Excludes contracts without minimum guaranteed crediting rates, such as funds with indexed-linked crediting options and Japan variable products.
Additional Liability, Long-Duration Insurance
January 1, 2021
Unearned Revenue Reserves(1)
Individual Life
International Businesses
Variable/Universal Life
Life Planner
Gibraltar Life and Other
Corporate and Other
Other Businesses
Total
(in millions)
Balance prior to transition$2,204 $161 $45 $152 $30 $2,592 
Unwinding amounts related to unrealized investment gains and losses and other activity539 38 584 
Balance after transition2,743 163 50 190 30 3,176 
Less: Reinsurance recoverable
Balance after transition, net of reinsurance recoverable$2,743 $163 $50 $190 $30 $3,176 
__________
(1)Unearned revenue reserves (“URR”) are included in “Policyholders' account balances.”
January 1, 2021
Cost of Reinsurance(1)
Individual Life
Variable/Universal Life
(in millions)
Balance prior to transition$3,058 
Unwinding amounts related to unrealized investment gains and losses(659)
Balance prior to transition, excluding amounts related to unrealized investment gains and losses2,399 
Impact from updates to certain universal life contract liabilities(2)860 
Balance after transition, excluding amounts related to unrealized investment gains and losses3,259 
Amounts related to unrealized investment gains and losses after transition580 
Balance after transition$3,839 
_________
(1)Cost of reinsurance is included in “Reinsurance and funds withheld payables.”
(2)For additional information regarding updates to reserves and other related balances for certain universal life contracts, see Note 2.
The balance of and changes in URR as of and for the periods ended are as follows:

Year Ended December 31, 2023
Individual LifeInternational Businesses
Variable/ Universal Life
Life Planner
Gibraltar Life and Other
Total
(in millions)
Balance, beginning of period$3,983 $231 $81 $4,295 
Unearned revenue841 147 22 1,010 
Amortization expense(211)(10)(5)(226)
Other adjustments
FX adjustment(12)(3)(15)
Balance, end of period4,613 359 95 5,067 
Less: Reinsurance recoverables
Unearned revenue reserve net of reinsurance recoverables$4,613 $359 $95 5,067 
Other49 
Total unearned revenue reserve balance$5,116 

Year Ended December 31, 2022
Individual LifeInternational Businesses
Variable/ Universal Life
Life Planner
Gibraltar Life and Other
Total
(in millions)
Balance, beginning of period$3,357 $181 $68 $3,606 
Unearned revenue815 67 24 906 
Amortization expense(189)(5)(6)(200)
Other adjustments
FX adjustment(17)(6)(23)
Balance, end of period3,983 231 81 4,295 
Less: Reinsurance recoverables
Unearned revenue reserve net of reinsurance recoverables$3,983 $231 $81 4,295 
Other51 
Total unearned revenue reserve balance$4,346 

Year Ended December 31, 2021
Individual LifeInternational Businesses
Variable/Universal Life
Life Planner
Gibraltar Life and Other
Total
(in millions)
Balance, beginning of period$2,743 $163 $50 $2,956 
Unearned revenue781 35 30 846 
Amortization expense(167)(5)(9)(181)
Other adjustments
FX adjustment(12)(3)(15)
Balance, end of period3,357 181 68 3,606 
Less: Reinsurance recoverables
Unearned revenue reserve net of reinsurance recoverables$3,357 $181 $68 3,606 
Other38 
Total unearned revenue reserve balance$3,644