|
Measure
|
Relative
Weight
|
|
2006
Results
|
|
2007
Target
|
|
Customer
Satisfaction (Residential & Business)2
|
20%
|
|
100
|
|
676
|
|
Business
Transformation Index3
|
20%
|
|
N/A
|
|
1.0
|
|
Employee
Survey (Premier) Index4
|
5%
|
|
64.0%
|
|
66.0%
|
|
Occupational
Safety and Health Administration (OSHA) Recordable Injury Rate5
|
5%
|
|
12.9%
reduction
|
|
15%
reduction
|
|
1.
|
As
explained above, 50% of the STIP award will be based on achievement
of
corporate earnings from operations targets.
|
|
3.
|
The
Business Transformation Index is comprised of five measurement
points that
define success in achieving key Business Transformation operational,
financial, and post-implementation objectives. The five measurement
points
are (1) overall Business Transformation cost performance in comparison
to
budgeted amounts, (2) overall business transformation benefit performance
in comparison to planned/budgeted amounts, (3) new business customer
connection performance for cycle time and number of customer commitments
met, (4) SmartMeterTM
project
performance for number of meters installed and activated, and (5)
the
extent to which core business transformation initiatives are implemented
compared to planned schedule and scope of initiatives.
|
|
4.
|
The
Premier Survey is the primary tool used to measure employee engagement
at
PG&E Corporation and the Utility. The employee index is designed
around 15 key drivers of employee engagement. The average overall
employee
survey index score provides a comprehensive metric that is derived
by
adding the percent of favorable responses from all 40 core survey
items
(all of which fall into one of 15 broader topical areas), and then
dividing the total sum by 40.
|
|
5.
|
An
“OSHA Recordable” is an occupational (job-related) injury or illness that
requires medical treatment beyond first aid, or results in work
restrictions, death or loss of consciousness. The “OSHA Recordable Rate”
is the number of OSHA Recordables for every 200,000 hours worked,
or for
approximately 100 employees. This metric measures the percentage
reduction
in the Utility’s OSHA Recordable rate from the prior year.
|