|
Measure
|
Relative
Weight
|
2008
Results
|
2009
Target
|
|||||||||
|
Customer
Satisfaction and Brand Health Index (Residential & Business)(2)
|
17.5 | % | 76.1 | 76.1 | ||||||||
|
Reliable Energy Delivery
Index(3)
|
17.5 | % | 1.443 | 1.0 | ||||||||
|
Employee Survey (Premier)
Index(4)
|
5 | % | 68.57 | % | 69.5 | % | ||||||
|
Occupational
Safety and Health Administration (OSHA) Recordable Injury Rate(5)
|
10 | % | 3.241 | 2.755 | ||||||||
|
1.
|
As
explained above, 50% of the STIP award will be based on achievement of
corporate earnings from operations
targets.
|
|
2.
|
The
Customer Satisfaction and Brand Health Index is the result of a quarterly
survey performed by an independent research firm, Research International,
and is a combination of a customer satisfaction score, which has a 75%
weighting, as well as a brand favorability score (measuring the relative
strength of the PG&E brand against a select group of companies), which
has a 25% weighting. The customer satisfaction score will
measure overall satisfaction with the Utility’s operational performance in
delivering its services. The brand favorability score will
measure residential, small business and medium business customer
perceptions.
|
|
3.
|
The
Reliable Energy Delivery Index is a composite index score that measures
leading indicators of electric and gas reliability performance, including
electric outage frequency and duration (System Average Interruption
Frequency Index (SAIFI), Customer Average Interruption Duration Index
(CAIDI)) and performance improvement in the resurvey of the Utility’s gas
system.
|
|
4.
|
The
Premier Survey is the primary tool used to measure employee engagement at
PG&E Corporation and the Utility. The employee index is
designed around 15 key drivers of employee engagement and organizational
health. The average overall employee survey index score
provides a comprehensive metric that is derived by adding the percent of
favorable responses from all 40 core survey items (all of which fall into
one of 15 broader topical areas), and then dividing the total sum by
40.
|
|
5.
|
An
“OSHA Recordable” is an occupational (job-related) injury or illness that
requires medical treatment beyond first aid, or results in work
restrictions, death or loss of consciousness. The “OSHA Recordable Rate”
is the number of OSHA Recordables for every 200,000 hours worked, or for
approximately 100 employees. This metric measures the
percentage reduction in the PG&E Corporation’s and the Utility’s OSHA
Recordable rate from the prior year and is used to monitor the
effectiveness of the companies’ safety programs, which are intended to
significantly reduce the number and degree of employee injuries and
illnesses.
|