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Revenues and Trade Accounts Receivable (Tables) | 3 Months Ended
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Mar. 31, 2025
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue |
|  | Three Months Ended March 31, 2025 |  |
(in millions) |  | Health Sciences |  | Financial Services |  | Products and Resources |  | Communications, Media and Technology |  | Total |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Geography: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
North America |  | $ | 1,330 |  |  | $ | 1,043 |  |  | $ | 911 |  |  | $ | 570 |  |  | $ | 3,854 |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  | 49 |  |  | 153 |  |  | 137 |  |  | 118 |  |  | 457 |  |  |  |  |  |  |  |  |  |  |
Continental Europe |  | 160 |  |  | 147 |  |  | 153 |  |  | 33 |  |  | 493 |  |  |  |  |  |  |  |  |  |  |
Europe - Total |  | 209 |  |  | 300 |  |  | 290 |  |  | 151 |  |  | 950 |  |  |  |  |  |  |  |  |  |  |
Rest of World |  | 32 |  |  | 119 |  |  | 77 |  |  | 83 |  |  | 311 |  |  |  |  |  |  |  |  |  |  |
Total |  | $ | 1,571 |  |  | $ | 1,462 |  |  | $ | 1,278 |  |  | $ | 804 |  |  | $ | 5,115 |  |  |  |  |  |  |  |  |  |  |
Service line: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consulting and technology services |  | $ | 870 |  |  | $ | 1,020 |  |  | $ | 887 |  |  | $ | 449 |  |  | $ | 3,226 |  |  |  |  |  |  |  |  |  |  |
Outsourcing services |  | 701 |  |  | 442 |  |  | 391 |  |  | 355 |  |  | 1,889 |  |  |  |  |  |  |  |  |  |  |
Total |  | $ | 1,571 |  |  | $ | 1,462 |  |  | $ | 1,278 |  |  | $ | 804 |  |  | $ | 5,115 |  |  |  |  |  |  |  |  |  |  |
Type of contract: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Time and materials |  | $ | 481 |  |  | $ | 764 |  |  | $ | 556 |  |  | $ | 434 |  |  | $ | 2,235 |  |  |  |  |  |  |  |  |  |  |
Fixed-price |  | 791 |  |  | 651 |  |  | 634 |  |  | 334 |  |  | 2,410 |  |  |  |  |  |  |  |  |  |  |
Transaction or volume-based |  | 299 |  |  | 47 |  |  | 88 |  |  | 36 |  |  | 470 |  |  |  |  |  |  |  |  |  |  |
Total |  | $ | 1,571 |  |  | $ | 1,462 |  |  | $ | 1,278 |  |  | $ | 804 |  |  | $ | 5,115 |  |  |  |  |  |  |  |  |  |  |
|  | Three Months Ended March 31, 2024 |  |
(in millions) |  | Health Sciences |  | Financial Services |  | Products & Resources |  | Communications, Media and Technology |  | Total |  |  |  |  |  |  |  |  |  |
Revenues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Geography: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
North America |  | $ | 1,209 |  |  | $ | 977 |  |  | $ | 773 |  |  | $ | 562 |  |  | $ | 3,521 |  |  |  |  |  |  |  |  |  |  |
United Kingdom |  | 44 |  |  | 143 |  |  | 131 |  |  | 138 |  |  | 456 |  |  |  |  |  |  |  |  |  |  |
Continental Europe |  | 135 |  |  | 151 |  |  | 145 |  |  | 52 |  |  | 483 |  |  |  |  |  |  |  |  |  |  |
Europe - Total |  | 179 |  |  | 294 |  |  | 276 |  |  | 190 |  |  | 939 |  |  |  |  |  |  |  |  |  |  |
Rest of World |  | 28 |  |  | 114 |  |  | 84 |  |  | 74 |  |  | 300 |  |  |  |  |  |  |  |  |  |  |
Total |  | $ | 1,416 |  |  | $ | 1,385 |  |  | $ | 1,133 |  |  | $ | 826 |  |  | $ | 4,760 |  |  |  |  |  |  |  |  |  |  |
Service line: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consulting and technology services |  | $ | 802 |  |  | $ | 953 |  |  | $ | 736 |  |  | $ | 464 |  |  | $ | 2,955 |  |  |  |  |  |  |  |  |  |  |
Outsourcing services |  | 614 |  |  | 432 |  |  | 397 |  |  | 362 |  |  | 1,805 |  |  |  |  |  |  |  |  |  |  |
Total |  | $ | 1,416 |  |  | $ | 1,385 |  |  | $ | 1,133 |  |  | $ | 826 |  |  | $ | 4,760 |  |  |  |  |  |  |  |  |  |  |
Type of contract: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Time and materials |  | $ | 490 |  |  | $ | 783 |  |  | $ | 470 |  |  | $ | 467 |  |  | $ | 2,210 |  |  |  |  |  |  |  |  |  |  |
Fixed-price |  | 670 |  |  | 556 |  |  | 582 |  |  | 328 |  |  | 2,136 |  |  |  |  |  |  |  |  |  |  |
Transaction or volume-based |  | 256 |  |  | 46 |  |  | 81 |  |  | 31 |  |  | 414 |  |  |  |  |  |  |  |  |  |  |
Total |  | $ | 1,416 |  |  | $ | 1,385 |  |  | $ | 1,133 |  |  | $ | 826 |  |  | $ | 4,760 |  |  |  |  |  |  |  |  |  |  |
Capitalized Costs to Fulfill Contract with Customer | The following table shows significant movements in the capitalized costs to fulfill for the three months ended March 31:
(in millions) |  | 2025 |  | 2024
Beginning balance |  | $ | 209 |  |  | $ | 245 |
Costs capitalized |  | 10 |  |  | 14 |
Amortization expense |  | (20) |  |  | (22) |
Impairment charge |  | (7) |  |  | (2) |
Ending balance |  | $ | 192 |  |  | $ | 235 |
Costs to obtain contracts were immaterial for the periods disclosed.
Contract with Customer, Asset and Liability | The table below shows significant movements in contract assets (current and noncurrent) for the three months ended March 31:
(in millions) |  | 2025 |  | 2024
Beginning balance |  | $ | 386 |  |  | $ | 316 |
Revenues recognized during the period but not billed |  | 327 |  |  | 248 |
Amounts reclassified to trade accounts receivable |  | (259) |  |  | (180) |
Ending balance |  | $ | 454 |  |  | $ | 384 |
The table below shows significant movements in the deferred revenue balances (current and noncurrent) for the three months ended March 31:
(in millions) |  | 2025 |  | 2024
Beginning balance |  | $ | 480 |  |  | $ | 427 |
Amounts billed but not recognized as revenues |  | 374 |  |  | 311 |
Revenues recognized related to the beginning balance of deferred revenue |  | (302) |  |  | (262) |
Amounts acquired in business combinations |  | — |  |  | 9 |
Ending balance |  | $ | 552 |  |  | $ | 485 |
Reinsurance Recoverable, Allowance for Credit Loss | The following table presents the activity in the allowance for credit losses for trade accounts receivable for the three months ended March 31:
(in millions) |  | 2025 |  | 2024
Beginning balance |  | $ | 26 |  |  | $ | 32 |
Credit loss expense (1) |  | 4 |  |  | 1 |
Write-offs charged against the allowance |  | (2) |  |  | (3) |
Ending balance |  | $ | 28 |  |  | $ | 30 |
(1)Reported in "Selling, general and administrative expenses" in our unaudited consolidated statements of operations.

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-5 + Details
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