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Insurance technical provisions and pension plans (Details 11) - BRL (R$)
R$ in Thousands
12 Months Ended
Dec. 31, 2017
Dec. 31, 2016
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) R$ 5,879,921 R$ 6,327,615
Liquid outstanding claims for reinsurance 4,190,074 R$ 4,034,622
Year claims were notified - Up to 2007    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 4,527,764  
Payments of claims (4,505,614)  
Liquid outstanding claims for reinsurance 22,150  
Year claims were notified - Up to 2007 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,049,408  
Year claims were notified - Up to 2007 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,107,420  
Year claims were notified - Up to 2007 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,157,532  
Year claims were notified - Up to 2007 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,225,589  
Year claims were notified - Up to 2007 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,285,309  
Year claims were notified - Up to 2007 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,338,449  
Year claims were notified - Up to 2007 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,390,840  
Year claims were notified - Up to 2007 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,426,256  
Year claims were notified - Up to 2007 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,466,917  
Year claims were notified - Up to 2007 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,510,383  
Year claims were notified - Up to 2007 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 4,527,764  
Year claims were notified - 2008    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 890,132  
Payments of claims (880,207)  
Liquid outstanding claims for reinsurance 9,925  
Year claims were notified - 2008 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 859,651  
Year claims were notified - 2008 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 846,124  
Year claims were notified - 2008 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 835,214  
Year claims were notified - 2008 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 844,636  
Year claims were notified - 2008 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 850,115  
Year claims were notified - 2008 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 857,121  
Year claims were notified - 2008 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 868,958  
Year claims were notified - 2008 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 873,978  
Year claims were notified - 2008 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 884,796  
Year claims were notified - 2008 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 890,132  
Year claims were notified - 2008 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2009    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,824,085  
Payments of claims (1,809,102)  
Liquid outstanding claims for reinsurance 14,983  
Year claims were notified - 2009 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,791,249  
Year claims were notified - 2009 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,773,092  
Year claims were notified - 2009 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,766,152  
Year claims were notified - 2009 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,769,942  
Year claims were notified - 2009 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,791,739  
Year claims were notified - 2009 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,797,090  
Year claims were notified - 2009 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,810,770  
Year claims were notified - 2009 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,822,466  
Year claims were notified - 2009 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,824,085  
Year claims were notified - 2009 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2009 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2010    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 2,292,651  
Payments of claims (2,265,943)  
Liquid outstanding claims for reinsurance 26,708  
Year claims were notified - 2010 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,260,194  
Year claims were notified - 2010 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,235,404  
Year claims were notified - 2010 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,232,926  
Year claims were notified - 2010 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,251,003  
Year claims were notified - 2010 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,268,293  
Year claims were notified - 2010 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,281,206  
Year claims were notified - 2010 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,291,650  
Year claims were notified - 2010 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,292,651  
Year claims were notified - 2010 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2010 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2010 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 2,459,251  
Payments of claims (2,424,679)  
Liquid outstanding claims for reinsurance 34,572  
Year claims were notified - 2011 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,440,426  
Year claims were notified - 2011 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,417,095  
Year claims were notified - 2011 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,401,407  
Year claims were notified - 2011 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,418,057  
Year claims were notified - 2011 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,425,973  
Year claims were notified - 2011 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,452,938  
Year claims were notified - 2011 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,459,251  
Year claims were notified - 2011 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 2,746,804  
Payments of claims (2,694,553)  
Liquid outstanding claims for reinsurance 52,251  
Year claims were notified - 2012 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,804,706  
Year claims were notified - 2012 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,695,513  
Year claims were notified - 2012 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,696,091  
Year claims were notified - 2012 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,705,326  
Year claims were notified - 2012 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,729,230  
Year claims were notified - 2012 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,746,804  
Year claims were notified - 2012 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 2,659,375  
Payments of claims (2,599,885)  
Liquid outstanding claims for reinsurance 59,490  
Year claims were notified - 2013 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,815,311  
Year claims were notified - 2013 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,648,135  
Year claims were notified - 2013 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,622,005  
Year claims were notified - 2013 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,658,925  
Year claims were notified - 2013 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,659,375  
Year claims were notified - 2013 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 3,323,339  
Payments of claims (3,243,342)  
Liquid outstanding claims for reinsurance 79,997  
Year claims were notified - 2014 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,523,133  
Year claims were notified - 2014 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,306,665  
Year claims were notified - 2014 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,317,745  
Year claims were notified - 2014 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,323,339  
Year claims were notified - 2014 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 3,671,224  
Payments of claims (3,563,269)  
Liquid outstanding claims for reinsurance 107,955  
Year claims were notified - 2015 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,805,260  
Year claims were notified - 2015 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,695,713  
Year claims were notified - 2015 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,671,224  
Year claims were notified - 2015 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 3,541,988  
Payments of claims (3,393,389)  
Liquid outstanding claims for reinsurance 148,599  
Year claims were notified - 2016 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,661,006  
Year claims were notified - 2016 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,541,988  
Year claims were notified - 2016 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 3,443,486  
Payments of claims (2,736,036)  
Liquid outstanding claims for reinsurance 707,450  
Year claims were notified - 2017 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 3,443,486  
Year claims were notified - 2017 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 31,380,099  
Payments of claims (30,116,019)  
Liquid outstanding claims for reinsurance 1,264,080  
Year claims were notified - Total | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders R$ 0