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Insurance technical provisions and pension plans (Details 12) - BRL (R$)
R$ in Thousands
12 Months Ended
Dec. 31, 2017
Dec. 31, 2016
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) R$ 5,879,921 R$ 6,327,615
Liquid outstanding claims for reinsurance 4,190,074 R$ 4,034,622
Year claims were notified - Up 2007    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 2,140,849  
Payments of claims (2,074,102)  
Liquid outstanding claims for reinsurance 66,747  
Year claims were notified - Up 2007 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,987,288  
Year claims were notified - Up 2007 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,004,988  
Year claims were notified - Up 2007 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,038,732  
Year claims were notified - Up 2007 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,075,972  
Year claims were notified - Up 2007 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,079,897  
Year claims were notified - Up 2007 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,081,301  
Year claims were notified - Up 2007 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,086,778  
Year claims were notified - Up 2007 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,068,574  
Year claims were notified - Up 2007 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,076,228  
Year claims were notified - Up 2007 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,094,047  
Year claims were notified - Up 2007 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 2,140,849  
Year claims were notified - 2008    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,020,756  
Payments of claims (1,003,673)  
Liquid outstanding claims for reinsurance 17,083  
Year claims were notified - 2008 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 987,998  
Year claims were notified - 2008 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,000,730  
Year claims were notified - 2008 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,020,530  
Year claims were notified - 2008 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,018,008  
Year claims were notified - 2008 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,017,316  
Year claims were notified - 2008 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,015,902  
Year claims were notified - 2008 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,017,807  
Year claims were notified - 2008 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,021,908  
Year claims were notified - 2008 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,024,349  
Year claims were notified - 2008 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,020,756  
Year claims were notified - 2008 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2009    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,115,707  
Payments of claims (1,098,409)  
Liquid outstanding claims for reinsurance 17,298  
Year claims were notified - 2009 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,062,753  
Year claims were notified - 2009 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,082,779  
Year claims were notified - 2009 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,105,401  
Year claims were notified - 2009 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,100,970  
Year claims were notified - 2009 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,109,079  
Year claims were notified - 2009 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,119,669  
Year claims were notified - 2009 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,118,181  
Year claims were notified - 2009 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,112,583  
Year claims were notified - 2009 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,115,707  
Year claims were notified - 2009 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2009 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2010    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,189,843  
Payments of claims (1,151,732)  
Liquid outstanding claims for reinsurance 38,111  
Year claims were notified - 2010 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,185,750  
Year claims were notified - 2010 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,183,274  
Year claims were notified - 2010 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,195,472  
Year claims were notified - 2010 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,185,871  
Year claims were notified - 2010 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,198,856  
Year claims were notified - 2010 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,198,607  
Year claims were notified - 2010 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,197,508  
Year claims were notified - 2010 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,189,843  
Year claims were notified - 2010 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2010 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2010 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,417,352  
Payments of claims (1,361,271)  
Liquid outstanding claims for reinsurance 56,081  
Year claims were notified - 2011 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,403,227  
Year claims were notified - 2011 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,386,518  
Year claims were notified - 2011 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,393,915  
Year claims were notified - 2011 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,406,376  
Year claims were notified - 2011 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,406,472  
Year claims were notified - 2011 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,416,009  
Year claims were notified - 2011 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,417,352  
Year claims were notified - 2011 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2011 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,459,181  
Payments of claims (1,398,760)  
Liquid outstanding claims for reinsurance 60,421  
Year claims were notified - 2012 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,448,969  
Year claims were notified - 2012 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,431,243  
Year claims were notified - 2012 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,447,741  
Year claims were notified - 2012 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,450,511  
Year claims were notified - 2012 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,454,750  
Year claims were notified - 2012 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,459,181  
Year claims were notified - 2012 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2012 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,516,747  
Payments of claims (1,428,669)  
Liquid outstanding claims for reinsurance 88,078  
Year claims were notified - 2013 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,509,781  
Year claims were notified - 2013 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,491,911  
Year claims were notified - 2013 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,525,941  
Year claims were notified - 2013 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,514,898  
Year claims were notified - 2013 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,516,747  
Year claims were notified - 2013 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2013 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,495,266  
Payments of claims (1,307,155)  
Liquid outstanding claims for reinsurance 188,111  
Year claims were notified - 2014 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,536,697  
Year claims were notified - 2014 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,568,941  
Year claims were notified - 2014 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,570,227  
Year claims were notified - 2014 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,495,266  
Year claims were notified - 2014 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2014 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,644,051  
Payments of claims (1,337,199)  
Liquid outstanding claims for reinsurance 306,852  
Year claims were notified - 2015 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,653,008  
Year claims were notified - 2015 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,648,842  
Year claims were notified - 2015 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,644,051  
Year claims were notified - 2015 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2015 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,755,802  
Payments of claims (1,499,651)  
Liquid outstanding claims for reinsurance 256,151  
Year claims were notified - 2016 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,741,563  
Year claims were notified - 2016 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,755,802  
Year claims were notified - 2016 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2016 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 1,771,294  
Payments of claims (1,280,837)  
Liquid outstanding claims for reinsurance 490,457  
Year claims were notified - 2017 | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 1,771,294  
Year claims were notified - 2017 | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - 2017 | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total    
Amount estimated for net claims for reinsurance:    
Estimate of claims on the reporting date (2017) 16,526,848  
Payments of claims (14,941,458)  
Liquid outstanding claims for reinsurance 1,585,390  
Year claims were notified - Total | In the year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | One year after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Two years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Three years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Four years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Five years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Six years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Seven years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Eight years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Nine years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders 0  
Year claims were notified - Total | Ten years after notification    
Amount estimated for net claims for reinsurance:    
Claims reported by policyholders R$ 0