XML 39 R32.htm IDEA: XBRL DOCUMENT
v3.25.3

Segment Information (Tables) | 9 Months Ended
--- | ---
Sep. 30, 2025
Segment Reporting [Abstract] |
Schedule of Segment Reporting Information, by Segment | The following table presents segment revenue, segment expenses and segment operating income for our reportable segments for the three months ended September 30, 2025 and 2024.
|  | Three Months Ended September 30, |
|  | HWC |  |  | R&B |  |  | Total |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Segment revenue excluding interest income |  | $ | 1,253 |  |  | $ | 1,320 |  |  | $ | 979 |  |  | $ | 911 |  |  | $ | 2,232 |  |  | $ | 2,231 |
Interest income |  |  | 8 |  |  |  | 8 |  |  |  | 28 |  |  |  | 29 |  |  |  | 36 |  |  |  | 37 |
Total segment revenue |  |  | 1,261 |  |  |  | 1,328 |  |  |  | 1,007 |  |  |  | 940 |  |  |  | 2,268 |  |  |  | 2,268 |
Other segment expense |  |  | 869 |  |  |  | 968 |  |  |  | 808 |  |  |  | 758 |  |  |  | 1,677 |  |  |  | 1,726 |
Depreciation |  |  | 31 |  |  |  | 31 |  |  |  | 10 |  |  |  | 12 |  |  |  | 41 |  |  |  | 43 |
Total segment expense |  |  | 900 |  |  |  | 999 |  |  |  | 818 |  |  |  | 770 |  |  |  | 1,718 |  |  |  | 1,769 |
Segment operating income |  | $ | 361 |  |  | $ | 329 |  |  | $ | 189 |  |  | $ | 170 |  |  | $ | 550 |  |  | $ | 499 |
The following table presents segment revenue, segment expenses and segment operating income for our reportable segments for the nine months ended September 30, 2025 and 2024.
|  | Nine Months Ended September 30, |
|  | HWC |  |  | R&B |  |  | Total |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Segment revenue excluding interest income |  | $ | 3,584 |  |  | $ | 3,898 |  |  | $ | 3,008 |  |  | $ | 2,811 |  |  | $ | 6,592 |  |  | $ | 6,709 |
Interest income |  |  | 22 |  |  |  | 26 |  |  |  | 73 |  |  |  | 86 |  |  |  | 95 |  |  |  | 112 |
Total segment revenue |  |  | 3,606 |  |  |  | 3,924 |  |  |  | 3,081 |  |  |  | 2,897 |  |  |  | 6,687 |  |  |  | 6,821 |
Other segment expense |  |  | 2,560 |  |  |  | 2,890 |  |  |  | 2,414 |  |  |  | 2,287 |  |  |  | 4,974 |  |  |  | 5,177 |
Depreciation |  |  | 94 |  |  |  | 93 |  |  |  | 30 |  |  |  | 35 |  |  |  | 124 |  |  |  | 128 |
Total segment expense |  |  | 2,654 |  |  |  | 2,983 |  |  |  | 2,444 |  |  |  | 2,322 |  |  |  | 5,098 |  |  |  | 5,305 |
Segment operating income |  | $ | 952 |  |  | $ | 941 |  |  | $ | 637 |  |  | $ | 575 |  |  | $ | 1,589 |  |  | $ | 1,516 |
Net Operating Income of the Reported Segments | The following table presents reconciliations of the information reported by segment to the Company’s condensed consolidated statements of comprehensive income amounts reported for the three and nine months ended September 30, 2025 and 2024.
|  | Three Months Ended September 30, |  |  | Nine Months Ended September 30, |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Revenue: |  |  |  |  |  |  |  |  |  |  |  |
Total segment revenue |  | $ | 2,268 |  |  | $ | 2,268 |  |  | $ | 6,687 |  |  | $ | 6,821 |
Reimbursable expenses and other |  |  | 20 |  |  |  | 21 |  |  |  | 85 |  |  |  | 74 |
Revenue |  | $ | 2,288 |  |  | $ | 2,289 |  |  | $ | 6,772 |  |  | $ | 6,895 |
Total segment operating income |  | $ | 550 |  |  | $ | 499 |  |  | $ | 1,589 |  |  | $ | 1,516 |
Impairment (i) |  |  | — |  |  |  | (1,042 | ) |  |  | — |  |  |  | (1,042 | )
Amortization |  |  | (47 | ) |  |  | (56 | ) |  |  | (144 | ) |  |  | (176 | )
Restructuring costs (ii) |  |  | — |  |  |  | (8 | ) |  |  | — |  |  |  | (29 | )
Transaction and transformation (iii) |  |  | (2 | ) |  |  | (74 | ) |  |  | (4 | ) |  |  | (296 | )
Unallocated, net (iv) |  |  | (83 | ) |  |  | (85 | ) |  |  | (223 | ) |  |  | (247 | )
Income from operations |  |  | 418 |  |  |  | (766 | ) |  |  | 1,218 |  |  |  | (274 | )
Interest expense |  |  | (65 | ) |  |  | (65 | ) |  |  | (194 | ) |  |  | (197 | )
Other income/(loss), net |  |  | 37 |  |  |  | (1,167 | ) |  |  | (18 | ) |  |  | (1,118 | )
Income/(loss) from operations before income taxes and interest in earnings of associates |  | $ | 390 |  |  | $ | (1,998 | ) |  | $ | 1,006 |  |  | $ | (1,589 | )
(i) Represents the non-cash goodwill impairment associated with our Benefits, Delivery and Administration reporting unit related to the sale of our TRANZACT business. (ii) Consists of costs associated with our Transformation program, which concluded during the fourth quarter of 2024. (iii) In addition to legal fees and other transaction costs, includes primarily consulting fees related to the Transformation program (see Note 6 — Restructuring Costs). (iv) Includes certain costs, primarily related to corporate functions which are not directly related to the segments, and certain differences between budgeted expenses determined at the beginning of the year and actual expenses that we report for U.S. GAAP purposes.
Revenue and Tangible Long-lived Assets by Geographical Areas | Below are our revenue (on the basis of where the work was performed) and tangible long-lived assets for Ireland, our country of domicile, countries with significant concentrations and all other foreign countries as of and for the periods ended as indicated:
|  | Revenue |  |  | Long-Lived Assets (i) |
|  | Three months ended September 30, |  |  | Nine months ended September 30, |  |  | September 30, |  |  | December 31, |
|  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |  |  | 2025 |  |  | 2024 |
Ireland |  | $ | 33 |  |  | $ | 31 |  |  | $ | 105 |  |  | $ | 99 |  |  | $ | 8 |  |  | $ | 8 |
United States |  |  | 999 |  |  |  | 1,166 |  |  |  | 2,977 |  |  |  | 3,405 |  |  |  | 283 |  |  |  | 307 |
United Kingdom |  |  | 539 |  |  |  | 465 |  |  |  | 1,499 |  |  |  | 1,345 |  |  |  | 519 |  |  |  | 490 |
Rest of World |  |  | 717 |  |  |  | 627 |  |  |  | 2,191 |  |  |  | 2,046 |  |  |  | 356 |  |  |  | 341 |
Total Foreign Countries |  |  | 2,255 |  |  |  | 2,258 |  |  |  | 6,667 |  |  |  | 6,796 |  |  |  | 1,158 |  |  |  | 1,138 |
|  | $ | 2,288 |  |  | $ | 2,289 |  |  | $ | 6,772 |  |  | $ | 6,895 |  |  | $ | 1,166 |  |  | $ | 1,146 |
(i) Tangible long-lived assets consist of fixed assets and right-of-use (‘ROU’) assets.

X
- Definition Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-31 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
Name: | us-gaap_ReconciliationOfOperatingProfitLossFromSegmentsToConsolidatedTextBlock
Namespace Prefix: | us-gaap_
Data Type: | dtr-types:textBlockItemType
Balance Type: | na
Period Type: | duration

X
- Definition Tabular disclosure of information concerning material long-lived assets (excluding financial instruments, customer relationships with financial institutions, mortgage and other servicing rights, deferred policy acquisition costs, and deferred taxes assets) located in identified geographic areas and/or the amount of revenue from external customers attributed to that country from which revenue is material. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Topic 220 -SubTopic 10 -Name Accounting Standards Codification -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03(1)) -Publisher FASB -URI https://asc.fasb.org/1943274/2147483621/220-10-S99-2 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-41 + Details
Name: | us-gaap_ScheduleOfRevenuesFromExternalCustomersAndLongLivedAssetsByGeographicalAreasTableTextBlock
Namespace Prefix: | us-gaap_
Data Type: | dtr-types:textBlockItemType
Balance Type: | na
Period Type: | duration

X
- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-25 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-22 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-30 + Details
Name: | us-gaap_ScheduleOfSegmentReportingInformationBySegmentTextBlock
Namespace Prefix: | us-gaap_
Data Type: | dtr-types:textBlockItemType
Balance Type: | na
Period Type: | duration

X
- References No definition available. + Details
Name: | us-gaap_SegmentReportingAbstract
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration