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Transfers of Financial Assets - Unpaid Principal Balances of Transferred Loans and Cash Flows Received (Details) - Variable interest entity, not primary beneficiary - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2022 | Jun. 30, 2021 | Jun. 30, 2022 | Jun. 30, 2021 | Dec. 31, 2021
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | $ 19,487,059 |  | $ 19,487,059 |  | $ 19,886,137
Servicing fees collected | 22,926 | $ 23,972 | 43,367 | $ 44,100 |
Charge-offs, net of recoveries | 33,100 | 33,010 | 58,458 | 73,880 |
Loans in repayment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 19,174,415 |  | 19,174,415 |  | 19,566,257
Loans in-school/grace/deferment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 39,721 |  | 39,721 |  | 37,949
Loans in forbearance |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 60,810 |  | 60,810 |  | 86,306
Loans in delinquency |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 212,113 |  | 212,113 |  | 195,625
Student Loans |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 9,100,683 |  | 9,100,683 |  | 10,048,624
Servicing fees collected | 11,045 | 14,269 | 20,213 | 23,294 |
Charge-offs, net of recoveries | 9,192 | 4,651 | 17,412 | 7,704 |
Student Loans | Loans in repayment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 8,911,840 |  | 8,911,840 |  | 9,852,957
Student Loans | Loans in-school/grace/deferment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 39,721 |  | 39,721 |  | 37,949
Student Loans | Loans in forbearance |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 46,176 |  | 46,176 |  | 44,833
Student Loans | Loans in delinquency |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 102,946 |  | 102,946 |  | 112,885
Home Loans |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 4,993,691 |  | 4,993,691 |  | 4,622,819
Servicing fees collected | 2,930 | 1,918 | 5,566 | 3,531 |
Home Loans | Loans in repayment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 4,971,034 |  | 4,971,034 |  | 4,575,001
Home Loans | Loans in-school/grace/deferment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 0 |  | 0 |  | 0
Home Loans | Loans in forbearance |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 14,092 |  | 14,092 |  | 40,353
Home Loans | Loans in delinquency |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 8,565 |  | 8,565 |  | 7,465
Personal Loans |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 5,392,685 |  | 5,392,685 |  | 5,214,694
Servicing fees collected | 8,951 | 7,785 | 17,588 | 17,275 |
Charge-offs, net of recoveries | 23,908 | $ 28,359 | 41,046 | $ 66,176 |
Personal Loans | Loans in repayment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 5,291,541 |  | 5,291,541 |  | 5,138,299
Personal Loans | Loans in-school/grace/deferment |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 0 |  | 0 |  | 0
Personal Loans | Loans in forbearance |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | 542 |  | 542 |  | 1,120
Personal Loans | Loans in delinquency |  |  |  |  |
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items] |  |  |  |  |
Total loans serviced | $ 100,602 |  | $ 100,602 |  | $ 75,275

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- Definition Principal amount of transferred financial assets in which the transferor has continuing involvement with the assets underlying the transaction. Continuing involvement includes, but is not limited to, servicing, recourse, and restrictions on transferor's interests in transferred financial assets. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 860 -SubTopic 20 -Section 50 -Paragraph 4 -Subparagraph (a)(1) -URI https://asc.fasb.org/extlink&oid=121570589&loc=d3e107314-111719 + Details
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- Definition All amounts that, per contract, are due to the servicer in exchange for servicing the financial asset and would no longer be received by a servicer if the beneficial owners of the serviced assets (or their trustees or agents) were to exercise their actual or potential authority under the contract to shift the servicing to another servicer. Depending on the servicing contract, those fees may include some or all of the difference between the interest rate collected on the asset being serviced and the rate to be paid to the beneficial owners of the asset. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 860 -SubTopic 50 -Section 50 -Paragraph 2 -Subparagraph (c) -URI https://asc.fasb.org/extlink&oid=128311188&loc=d3e122596-111746 + Details
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- Definition Net credit losses are charge-offs and are based on total loans outstanding during the period. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 860 -SubTopic 20 -Section 50 -Paragraph 4 -Subparagraph (e)(5) -URI https://asc.fasb.org/extlink&oid=121570589&loc=d3e107314-111719 + Details
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- Definition Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table. + References No definition available. + Details
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