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Segment information | 12 Months Ended
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Mar. 31, 2020
Text block [abstract] |
Segment information | 34. Segment information The Company is organized by the following operating segments: IT Services, IT Products, and India State Run Enterprise services segment (“ ISRE” ). IT Services: The IT Services segment primarily consists of IT Service offerings to customers organized by industry verticals. Effective April 1, 2018, consequent to change in organization structure, the Company reorganized its industry verticals. The Manufacturing (“ MFG” ) and Technology (“ TECH” ) business units are split from the former Manufacturing & Technology (“ MNT ”) business unit. The revised industry verticals are as follows: Banking, Financial Services and Insurance (“ BFSI” ), Health Business unit (“ Health BU ”) previously known as Health Care and Life Sciences Business unit (“ HLS ”), Consumer Business unit (“ CBU ”), Energy, Natural Resources & Utilities (“ ENU ”), MFG, TECH and Communications (“ COMM ”). Key service offerings to customers include software application development and maintenance, research and development services for hardware and software design, business application services, analytics, consulting, infrastructure outsourcing services and business process services. Comparative information has been restated to give effect to the above changes. IT Products: The Company is a value-added reseller of desktops, servers, notebooks, storage products, networking solutions and packaged software for leading international brands. In certain total outsourcing contracts of the IT Services segment, the Company delivers hardware, software products and other related deliverables. Revenue relating to the above items is reported as revenue from the sale of IT Products. ISRE: During the year ended March 31, 2019, the Company has organized ISRE as a separate segment, which was part of IT Services segment. This segment consists of IT Services offerings to entities or departments owned or controlled by Government of India and/ or any State Governments. Comparative information has been restated to give effect to this change. The Chairman of the Company has been identified as the Chief Operating Decision Maker (“ CODM ”) as defined by IFRS 8, “Operating Segments.” The Chairman of the Company evaluates the segments based on their revenue growth and operating income. Assets and liabilities used in the Company’s business are not identified to any of the operating segments, as these are used interchangeably between segments. Management believes that it is currently not practicable to provide segment disclosures relating to total assets and liabilities since a meaningful segregation of the available data is onerous. Information on reportable segment for the year ended March 31, 2018 is as follows:
|  | IT Services |  |  | IT Products |  |  | ISRE |  |  | Reconciling Items |  |  | Total |
| BFSI |  |  | Health BU |  |  | CBU |  |  | ENU |  |  | TECH |  |  | MFG |  |  | COMM |  |  | Total |
Revenue |  |  | 144,139 |  |  |  | 74,136 |  |  |  | 77,914 |  |  |  | 67,841 |  |  |  | 73,947 |  |  |  | 46,081 |  |  |  | 33,658 |  |  |  | 517,716 |  |  |  | 17,998 |  |  |  | 10,694 |  |  |  | (49 | ) |  |  | 546,359 |
Segment Result |  |  | 24,549 |  |  |  | 9,624 |  |  |  | 12,619 |  |  |  | 8,097 |  |  |  | 14,680 |  |  |  | 7,007 |  |  |  | 3,236 |  |  |  | 79,812 |  |  |  | 362 |  |  |  | 454 |  |  |  | 319 |  |  |  | 80,947 |
Unallocated |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 3,347 |  |  |  | — |  |  |  |  |  |  |  | — |  |  |  | 3,347 |
Segment Result Total |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 83,159 |  |  |  | 362 |  |  |  | 454 |  |  |  | 319 |  |  |  | 84,294 |
Finance expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (5,830 | )
Finance and other income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 23,999 |
Share of profit/ (loss) of associates accounted for using the equity method |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 11 |
Profit before tax |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 102,474 |
Income tax expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (22,390 | )
Profit for the year |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 80,084 |
Depreciation, amortization and impairment |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 21,124 |
Information on reportable segment for the year ended March 31, 2019 is as follows:
|  | IT Services |  |  | IT Products |  |  | ISRE |  |  | Reconciling Items |  |  | Total |
| BFSI |  |  | Health BU |  |  | CBU |  |  | ENU |  |  | TECH |  |  | MFG |  |  | COMM |  |  | Total |
Revenue |  |  | 175,262 |  |  |  | 75,081 |  |  |  | 89,313 |  |  |  | 72,830 |  |  |  | 76,591 |  |  |  | 46,496 |  |  |  | 32,680 |  |  |  | 568,253 |  |  |  | 12,312 |  |  |  | 8,544 |  |  |  | (49 | ) |  |  | 589,060 |
Other operating income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 4,344 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 4,344 |
Segment Result |  |  | 33,831 |  |  |  | 8,638 |  |  |  | 16,828 |  |  |  | 7,081 |  |  |  | 15,916 |  |  |  | 8,327 |  |  |  | 4,396 |  |  |  | 95,017 |  |  |  | (1,047 | ) |  |  | (1,829 | ) |  |  | 283 |  |  |  | 92,424 |
Unallocated |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 3,142 |  |  |  | — |  |  |  |  |  |  |  | — |  |  |  | 3,142 |
Segment Result Total |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 102,503 |  |  |  | (1,047 | ) |  |  | (1,829 | ) |  |  | 283 |  |  |  | 99,910 |
Finance expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (7,375 | )
Finance and other income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 22,923 |
Share of profit/ (loss) of associates accounted for using the equity method |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (43 | )
Profit before tax |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 115,415 |
Income tax expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (25,242 | )
Profit for the year |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 90,173 |
Depreciation, amortization and impairment |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 19,474 |
Information on reportable segment for the year ended March 31, 2020 is as follows:
|  | IT Services |  |  | IT Products |  |  | ISRE |  |  | Reconciling Items |  |  | Total |
| BFSI |  |  | Health BU |  |  | CBU |  |  | ENU |  |  | TECH |  |  | MFG |  |  | COMM |  |  | Total |
Revenue |  |  | 184,457 |  |  |  | 78,240 |  |  |  | 97,008 |  |  |  | 76,443 |  |  |  | 75,895 |  |  |  | 48,158 |  |  |  | 33,840 |  |  |  | 594,041 |  |  |  | 11,010 |  |  |  | 8,400 |  |  |  | (50 | ) |  |  | 613,401 |
Other operating income |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 1,144 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 1,144 |
Segment Result |  |  | 34,132 |  |  |  | 12,027 |  |  |  | 16,729 |  |  |  | 12,176 |  |  |  | 14,312 |  |  |  | 9,252 |  |  |  | 5,336 |  |  |  | 103,964 |  |  |  | (282 | ) |  |  | (1,822 | ) |  |  | 149 |  |  |  | 102,009 |
Unallocated |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2,577 |  |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 2,577 |
Segment Result Total |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 107,685 |  |  |  | (282 | ) |  |  | (1,822 | ) |  |  | 149 |  |  |  | 105,730 |
Finance expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (7,328 | )
Finance and other income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 24,081 |
Share of profit/ (loss) of associates accounted for using the equity method |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 29 |
Profit before tax |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 122,512 |
Income tax expense |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (24,799 | )
Profit for the year |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 97,713 |
Depreciation, amortization and impairment |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 20,862 |
The Company has four geographic segments: India, Americas, Europe, and Rest of the world. Revenues from the geographic segments based on domicile of the customer are as follows:
|  | Year ended March 31, |
|  | 2018 |  |  | 2019 |  |  | 2020 |
India |  | ₹ | 43,099 |  |  | ₹ | 30,999 |  |  | ₹ | 30,158 |
Americas * |  |  | 283,515 |  |  |  | 325,432 |  |  |  | 352,319 |
Europe |  |  | 138,597 |  |  |  | 147,074 |  |  |  | 144,876 |
Rest of the world |  |  | 81,148 |  |  |  | 85,555 |  |  |  | 86,048 |
|  | ₹ | 546,359 |  |  | ₹ | 589,060 |  |  | ₹ | 613,401 |
* | Substantially related to operations in the United States of America.
No customer individually accounted for more than 10% of the revenues during the year ended March 31, 2018, 2019 and 2020. Management believes that it is currently not practicable to provide disclosure of geographical location wise assets, since the meaningful segregation of the available information is onerous. Notes:
| a) | “Reconciling items” includes elimination of inter-segment transactions and other corporate activities.
| b) | Revenue from sale of traded cloud-based licenses is reported as part of IT Services revenues.
| c) | Revenue from sale of company owned intellectual properties is reported as part of IT Services revenues
| d) | For the purpose of segment reporting, the Company has included the impact of “foreign exchange gains / (losses), net” in revenues (which is reported as a part of operating profit in the consolidated statement of income).
| e) | For evaluating performance of the individual operating segments, stock compensation expense is allocated on the basis of straight-line amortization. The differential impact of accelerated amortization of stock compensation expense over stock compensation expense allocated to the individual operating segments is reported in reconciling items.
| f) | The Company generally offers multi-year payment terms in certain total outsourcing contracts. These payment terms primarily relate to IT hardware, software and certain transformation services in outsourcing contracts. The finance income on deferred consideration earned under these contracts is included in the revenue of the respective segment and is eliminated under reconciling items.
| g) | Segment results for ENU and COMM industry vertical for the year ended March 31, 2018, are after considering the impact of provision by ₹ 3,175 and ₹ 1,437, respectively, for impairment of receivables and deferred contract cost. Refer to Note 25.
| h) | Other operating income of ₹ Nil, ₹ 4,344 and ₹ 1,144 is included as part of IT Services segment result for the year ended March 31, 2018, 2019 and 2020, respectively. Refer to Note 26.
| i) | Segment results for ENU industry vertical for the year ended March 31, 2019, are after considering the impact of ₹ 5,141 ($ 75 million) paid to National Grid on settlement of a legal claim against the Company. Refer to Note 25
| j) | Segment results for Health BU industry vertical for the year ended March 31, 2018 and 2019, are after considering the impact of impairment charges on certain software platform and intangible assets recognized on acquisitions. Refer to Note 25.
| k) | Segment results of IT Services segment are after recognition of share-based compensation expense ₹ 1,402, ₹ 1,841, and ₹ 1,229 for the year ended March 31, 2018, 2019 and 2020, respectively. The share-based compensation expense pertaining to other segments is not material.

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