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Segment Information
 12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
Segment Information SEGMENT INFORMATION
As of December 31, 2020, our three reportable operating segments are described as follows:
(1)Global Records and Information Management (“Global RIM”) Business includes five distinct offerings:
(i)Records Management, which stores physical records and provides healthcare information services, vital records services, courier operations, and the collection, handling and disposal of sensitive documents (collectively, “Records Management”) for customers in 56 countries around the globe.
(ii)Data Management, which provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings, (collectively, “Data Management”).
(iii)Global Digital Solutions, which develops, implements and supports comprehensive storage and information management solutions for the complete lifecycle of our customers’ information, including the management of physical records, conversion of documents to digital formats and digital storage of information, primarily in the United States and Canada.
(iv)Secure Shredding, which includes the scheduled pick-up of office records that customers accumulate in specially designed secure containers we provide and is a natural extension of our hardcopy records management operations, completing the lifecycle of a record. Complementary to our shredding operations is the sale of the resultant waste paper to third-party recyclers. Through a combination of shredding facilities and mobile shredding units consisting of custom built trucks, we are able to offer secure shredding services to our customers throughout the United States, Canada and South Africa.
(v)Consumer Storage, which provides on-demand, valet storage for consumers (“Consumer Storage”) across 31 markets in North America through the MakeSpace JV. The MakeSpace JV utilizes data analytics and machine learning to provide effective customer acquisition and a convenient and seamless consumer storage experience.
(2)Global Data Center Business, which provides enterprise-class data center facilities and hyperscale-ready capacity to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructure, with secure, reliable and flexible data center options. As of December 31, 2020, our Global Data Center Business footprint spans nine markets in the United States and four international markets.
UNITED STATESINTERNATIONAL MARKETS
Denver, Colorado
Amsterdam
Kansas City, Missouri
London
Boston, Massachusetts
Singapore
Boyers, Pennsylvania
Frankfurt (through an unconsolidated joint venture)
Manassas, Virginia
Edison, New Jersey
Columbus, Ohio
Phoenix and Scottsdale, Arizona
(3)Corporate and Other Business, which consists primarily of Adjacent Businesses and other corporate items. Our Adjacent Businesses is comprised of:
(i)entertainment and media which helps industry clients store, safeguard and deliver physical media of all types, and provides digital content repository systems that house, distribute, and archive key media assets, throughout the United States, Canada, France, China - Hong Kong S.A.R., the Netherlands and the United Kingdom (“Entertainment Services”) and
(ii)technical expertise in the handling, installation and storing of art in the United States, Canada and Europe (“Fine Arts”).
Our Corporate and Other Business segment also includes costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole.
10. SEGMENT INFORMATION (CONTINUED)
An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows:
GLOBAL RIM BUSINESSGLOBAL
DATA CENTER BUSINESS		CORPORATE 
AND OTHER
BUSINESS		TOTAL
CONSOLIDATED
As of and for the Year Ended December 31, 2020   
Total Revenues$3,699,280 $279,312 $168,678 $4,147,270 
Storage Rental2,373,783 263,695 116,613 2,754,091 
Service1,325,497 15,617 52,065 1,393,179 
Depreciation and Amortization455,567 134,844 61,658 652,069 
Depreciation309,969 83,106 54,487 447,562 
Amortization145,598 51,738 7,171 204,507 
Adjusted EBITDA1,574,069 126,576 (224,924)1,475,721 
Total Assets(1)
10,938,359 2,727,654 483,254 14,149,267 
Expenditures for Segment Assets338,006 249,459 44,389 631,854 
Capital Expenditures150,175 243,699 44,389 438,263 
Cash Paid for Acquisitions, Net of Cash Acquired118,581 — — 118,581 
Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs 69,250 5,760 — 75,010 
As of and for the Year Ended December 31, 2019   
Total Revenues$3,812,433 $257,151 $193,000 $4,262,584 
Storage Rental2,320,076 246,925 114,086 2,681,087 
Service1,492,357 10,226 78,914 1,581,497 
Depreciation and Amortization454,652 133,927 69,622 658,201 
Depreciation330,534 78,939 46,850 456,323 
Amortization124,118 54,988 22,772 201,878 
Adjusted EBITDA1,566,065 121,517 (218,573)1,469,009 
Total Assets(1)
10,753,218 2,535,848 527,750 13,816,816 
Expenditures for Segment Assets398,690 427,935 56,242 882,867 
Capital Expenditures248,232 392,029 52,722 692,983 
Cash Paid for Acquisitions, Net of Cash Acquired54,717 — 3,520 58,237 
Acquisitions of Customer Relationships, Customer Inducements, Contract Fulfillment Costs and third-party commissions95,741 35,906 — 131,647 
As of and for the Year Ended December 31, 2018   
Total Revenues$3,842,600 $228,983 $154,178 $4,225,761 
Storage Rental2,301,344 218,675 102,436 2,622,455 
Service1,541,256 10,308 51,742 1,603,306 
Depreciation and Amortization472,155 105,680 61,679 639,514 
Depreciation341,384 58,707 52,649 452,740 
Amortization130,771 46,973 9,030 186,774 
Adjusted EBITDA1,572,438 99,575 (213,089)1,458,924 
Total Assets(1)
9,135,198 2,217,505 504,515 11,857,218 
Expenditures for Segment Assets443,634 1,794,386 79,286 2,317,306 
Capital Expenditures254,308 152,739 53,015 460,062 
Cash Paid for Acquisitions, Net of Cash Acquired93,217 1,639,427 25,913 1,758,557 
Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs96,109 2,220 358 98,687 
(1)Excludes all intercompany receivables or payables and investment in subsidiary balances.
10. SEGMENT INFORMATION (CONTINUED)
The accounting policies of the reportable segments are the same as those described in Note 2. During the fourth quarter of 2020, we changed our definition of Adjusted EBITDA to (a) exclude stock-based compensation expense and (b) include our share of Adjusted EBITDA from our unconsolidated joint ventures. All prior periods have been recast to conform to these changes. We now define Adjusted EBITDA for each segment as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization (inclusive of our share of Adjusted EBITDA from our unconsolidated joint ventures), and excluding certain items we do not believe to be indicative of our core operating results, specifically:
EXCLUDED
•Significant Acquisition Costs
•Restructuring Charges
•Intangible impairments
•(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)
•Other expense (income), net
•Stock-based compensation expense
•COVID-19 Costs (as defined below)

Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocated resources to, our operating segments.
A reconciliation of Income (Loss) from Continuing Operations to Adjusted EBITDA on a consolidated basis for the years ended December 31, 2020, 2019 and 2018 is as follows:
 YEAR ENDED DECEMBER 31,
 202020192018
Income (Loss) from Continuing Operations$343,096 $268,211 $367,558 
Add/(Deduct):
Interest expense, net418,535 419,298 409,648 
Provision (benefit) for income taxes29,609 59,931 42,753 
Depreciation and amortization652,069 658,201 639,514 
Significant Acquisition Costs— 13,293 50,665 
Restructuring Charges194,396 48,597 — 
Intangible impairments23,000 — — 
(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)(363,537)(63,824)(73,622)
Other expense (income), net, excluding our share of losses (gains) from our unconsolidated joint ventures(1)
133,611 25,720 (11,867)
Stock-based compensation expense(2)
34,272 36,194 31,014 
COVID-19 Costs(3)
9,285 — — 
Our share of Adjusted EBITDA reconciling items from our unconsolidated joint ventures1,385 3,388 3,261 
Adjusted EBITDA$1,475,721 $1,469,009 $1,458,924 
(1)Includes foreign currency transaction losses (gains), net, debt extinguishment expense and other, net.
(2)Stock-based compensation expense related to Project Summit is included within Restructuring Charges for the years ended December 31, 2020 and 2019.
(3)Costs that are incremental and directly attributable to the COVID-19 pandemic which are not expected to recur once the pandemic ends (“COVID-19 Costs”). For the year ended December 31, 2020, approximately $7,600 and $1,600 of COVID-19 Costs are included within Cost of sales and Selling, general and administrative expenses, respectively, on our Consolidated Statement of Operations. These costs include the purchase of personal protective equipment for our employees and incremental cleaning costs of our facilities, among other direct costs.
10. SEGMENT INFORMATION (CONTINUED)
Information as to our operations in different geographical areas for the years ended December 31, 2020, 2019 and 2018 is as follows:
 YEAR ENDED DECEMBER 31,
 202020192018
Revenues:   
United States$2,577,084 $2,632,586 $2,579,847 
United Kingdom247,667 274,931 280,993 
Canada224,860 243,033 249,505 
Australia133,815 143,511 155,367 
Remaining Countries963,844 968,523 960,049 
Long-lived Assets: 
United States$7,818,059 $7,862,262 $6,902,232 
United Kingdom838,491 755,859 547,768 
Canada556,120 556,591 453,398 
Australia575,862 530,755 442,755 
Remaining Countries3,090,948 2,875,010 2,302,951 
Information as to our revenues by product and service lines by segment for the years ended December 31, 2020, 2019 and 2018 is as follows:
GLOBAL RIM BUSINESSGLOBAL
DATA CENTER BUSINESS		CORPORATE 
AND OTHER BUSINESS		TOTAL
CONSOLIDATED
For the Year Ended December 31, 2020   
Records Management(1)
$2,852,296 $— $102,003 $2,954,299 
Data Management(1)
488,198 — 66,675 554,873 
Information Destruction(1)(2)
358,786 — — 358,786 
Data Center — 279,312 — 279,312 
For the Year Ended December 31, 2019
Records Management(1)
$2,866,192 $— $128,954 $2,995,146 
Data Management(1)
520,082 — 64,046 584,128 
Information Destruction(1)(2)
426,159 — — 426,159 
Data Center — 257,151 — 257,151 
For the Year Ended December 31, 2018
Records Management(1)
$2,871,253 $— $96,669 $2,967,922 
Data Management(1)
539,035 — 57,509 596,544 
Information Destruction(1)(2)
432,312 — — 432,312 
Data Center — 228,983 — 228,983 
(1)Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the destruction services offering, which does not have a storage rental component.
(2)Includes Secure Shredding services.