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Segment Information
 12 Months Ended
Dec. 31, 2021
Segment Reporting [Abstract]  
Segment Information
As of December 31, 2021, our three reportable segments are described as follows:
(1)Global Records and Information Management (“Global RIM”) Business includes several distinct offerings:
(i)Records Management, which stores physical records and provides healthcare information services, vital records services, courier operations, and the collection, handling and disposal of sensitive documents (collectively, “Records Management”) for customers in 63 countries around the globe.
(ii)Data Management, which provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings, (collectively, “Data Management”).
(iii)Global Digital Solutions, which develops, implements and supports comprehensive storage and information management solutions for the complete lifecycle of our customers’ information, including the management of physical records, conversion of documents to digital formats and digital storage of information, primarily in the United States and Canada.
(iv)Secure Shredding, which includes the scheduled pick-up of office records that customers accumulate in specially designed secure containers we provide and is a natural extension of our hardcopy records management operations, completing the lifecycle of a record. Complementary to our shredding operations is the sale of the resultant waste paper to third-party recyclers. Through a combination of shredding facilities and mobile shredding units consisting of custom built trucks, we are able to offer secure shredding services to our customers throughout the United States, Canada and South Africa.
(v)Secure IT Asset Disposition ("Secure ITAD"), a component of asset life cycle management, provides secure disposition of obsolete IT assets with: industry leading secure logistics and chain of custody practices, environmentally-responsible asset processing and recycling, and data sanitization and asset refurbishment services that enable value recovery through asset remarketing. Our service focuses on protecting and eradicating customer data while maintaining strong, audible, and transparent chain of custody practices. We are able to offer this service in over 30 countries.
(vi)Consumer Storage, which provides on-demand, valet storage for consumers (“Consumer Storage”) across 31 markets in North America through a strategic partnership that utilizes data analytics and machine learning to provide effective customer acquisition and a convenient and seamless consumer storage experience.
(2)Global Data Center Business, which provides enterprise-class data center facilities and hyperscale-ready capacity to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructure, with secure, reliable and flexible data center options. As of December 31, 2021, our Global Data Center Business footprint spans nine markets in the United States and seven international markets.
UNITED STATESINTERNATIONAL MARKETS
Denver, Colorado
Amsterdam
Kansas City, Missouri
London
Boston, Massachusetts
Singapore
Boyers, Pennsylvania
Frankfurt (directly and through an unconsolidated joint venture)
Manassas, Virginia
Mumbai (through an unconsolidated joint venture)
Edison, New Jersey
Pune (through an unconsolidated joint venture)
Columbus, Ohio
Noida (through an unconsolidated joint venture)
Phoenix and Scottsdale, Arizona
(3)Corporate and Other Business, which consists primarily of Adjacent Businesses and other corporate items. Our Adjacent Businesses is comprised of:
(i)Entertainment Services, which includes entertainment and media that helps industry clients store, safeguard and deliver physical media of all types, and provides digital content repository systems that house, distribute, and archive key media assets, throughout the United States, Canada, France, China - Hong Kong S.A.R., the Netherlands and the United Kingdom and
(ii)Fine Arts, which provides technical expertise in the handling, installation and storing of art in the United States, Canada and Europe.
Our Corporate and Other Business segment also includes costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole.
An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows:
GLOBAL RIM BUSINESSGLOBAL
DATA CENTER BUSINESS		CORPORATE 
AND OTHER
BUSINESS		TOTAL
CONSOLIDATED
As of and for the Year Ended December 31, 2021   
Total Revenues$3,976,163 $326,898 $188,470 $4,491,531 
Storage Rental2,471,894 289,592 108,633 2,870,119 
Service1,504,269 37,306 79,837 1,621,412 
Depreciation and Amortization468,527 148,023 63,872 680,422 
Depreciation313,701 93,679 57,692 465,072 
Amortization154,826 54,344 6,180 215,350 
Adjusted EBITDA1,734,227 137,349 (236,877)1,634,699 
Total Assets(1)
11,028,611 2,911,823 509,597 14,450,031 
Expenditures for Segment Assets368,271 422,274 96,353 886,898 
Capital Expenditures211,917 320,768 78,397 611,082 
Cash Paid for Acquisitions, Net of Cash Acquired97,044 88,998 17,956 203,998 
Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs 59,310 12,508 — 71,818 
As of and for the Year Ended December 31, 2020   
Total Revenues$3,699,280 $279,312 $168,678 $4,147,270 
Storage Rental2,373,783 263,695 116,613 2,754,091 
Service1,325,497 15,617 52,065 1,393,179 
Depreciation and Amortization455,567 134,844 61,658 652,069 
Depreciation309,969 83,106 54,487 447,562 
Amortization145,598 51,738 7,171 204,507 
Adjusted EBITDA1,574,069 126,576 (224,924)1,475,721 
Total Assets(1)
10,938,359 2,727,654 483,254 14,149,267 
Expenditures for Segment Assets338,006 249,459 44,389 631,854 
Capital Expenditures150,175 243,699 44,389 438,263 
Cash Paid for Acquisitions, Net of Cash Acquired118,581 — — 118,581 
Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs 69,250 5,760 — 75,010 
As of and for the Year Ended December 31, 2019   
Total Revenues$3,812,433 $257,151 $193,000 $4,262,584 
Storage Rental2,320,076 246,925 114,086 2,681,087 
Service1,492,357 10,226 78,914 1,581,497 
Depreciation and Amortization454,652 133,927 69,622 658,201 
Depreciation330,534 78,939 46,850 456,323 
Amortization124,118 54,988 22,772 201,878 
Adjusted EBITDA1,566,065 121,517 (218,573)1,469,009 
Total Assets(1)
10,753,218 2,535,848 527,750 13,816,816 
Expenditures for Segment Assets398,690 427,935 56,242 882,867 
Capital Expenditures248,232 392,029 52,722 692,983 
Cash Paid for Acquisitions, Net of Cash Acquired54,717 — 3,520 58,237 
Acquisitions of Customer Relationships, Customer Inducements, Contract Fulfillment Costs and third-party commissions95,741 35,906 — 131,647 
(1)Excludes all intercompany receivables or payables and investment in subsidiary balances.
The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted EBITDA for each segment is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization (inclusive of our share of Adjusted EBITDA from our unconsolidated joint ventures), and excluding certain items we do not believe to be indicative of our core operating results, specifically:
EXCLUDED
•Acquisition and Integration Costs
•Restructuring Charges
•Intangible impairments
•(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)
•Other (income) expense, net
•Stock-based compensation expense
•COVID-19 Costs (as defined below)

Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocated resources to, our operating segments.
A reconciliation of Income (Loss) from Continuing Operations to Adjusted EBITDA on a consolidated basis for the years ended December 31, 2021, 2020 and 2019 is as follows:
 YEAR ENDED DECEMBER 31,
 202120202019
Income (Loss) from Continuing Operations$452,725 $343,096 $268,211 
Add/(Deduct):
Interest expense, net417,961 418,535 419,298 
Provision (benefit) for income taxes176,290 29,609 59,931 
Depreciation and amortization680,422 652,069 658,201 
Acquisition and Integration Costs12,764 — 13,293 
Restructuring Charges206,426 194,396 48,597 
Intangible impairments— 23,000 — 
(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)(172,041)(363,537)(63,824)
Other (income) expense, net, excluding our share of losses (gains) from our unconsolidated joint ventures(1)
(205,746)133,611 25,720 
Stock-based compensation expense61,001 34,272 36,194 
COVID-19 Costs(2)
— 9,285 — 
Our share of Adjusted EBITDA reconciling items from our unconsolidated joint ventures4,897 1,385 3,388 
Adjusted EBITDA$1,634,699 $1,475,721 $1,469,009 
(1)Includes foreign currency transaction (gains) losses, net, debt extinguishment expense and other, net.
(2)Costs that are incremental and directly attributable to the COVID-19 pandemic which are not expected to recur once the pandemic ends (“COVID-19 Costs”). For the year ended December 31, 2020, approximately $7,600 and $1,600 of COVID-19 Costs are included within Cost of sales and Selling, general and administrative expenses, respectively, on our Consolidated Statement of Operations. These costs include the purchase of personal protective equipment for our employees and incremental cleaning costs of our facilities, among other direct costs.
Information as to our operations in different geographical areas for the years ended December 31, 2021, 2020 and 2019 is as follows:
 YEAR ENDED DECEMBER 31,
 202120202019
Revenues:   
United States$2,713,147 $2,577,084 $2,632,586 
United Kingdom294,675 247,667 274,931 
Canada252,385 224,860 243,033 
Australia148,431 133,815 143,511 
Remaining Countries1,082,893 963,844 968,523 
Long-lived Assets: 
United States$7,867,841 $7,818,059 $7,862,262 
United Kingdom914,732 838,491 755,859 
Canada562,911 556,120 556,591 
Australia528,703 575,862 530,755 
Remaining Countries3,134,577 3,090,948 2,875,010 
Information as to our revenues by product and service lines by segment for the years ended December 31, 2021, 2020 and 2019 is as follows:
GLOBAL RIM BUSINESSGLOBAL
 DATA CENTER BUSINESS		CORPORATE 
AND OTHER BUSINESS		TOTAL
CONSOLIDATED
For the Year Ended December 31, 2021   
Records Management(1)
$3,074,605 $— $125,784 $3,200,389 
Data Management(1)
466,517 — 62,686 529,203 
Information Destruction(1)(2)
435,041 — — 435,041 
Data Center(1)
— 326,898 — 326,898 
For the Year Ended December 31, 2020
Records Management(1)
$2,852,296 $— $102,003 $2,954,299 
Data Management(1)
488,198 — 66,675 554,873 
Information Destruction(1)(2)
358,786 — — 358,786 
Data Center(1)
— 279,312 — 279,312 
For the Year Ended December 31, 2019
Records Management(1)
$2,866,192 $— $128,954 $2,995,146 
Data Management(1)
520,082 — 64,046 584,128 
Information Destruction(1)(2)
426,159 — — 426,159 
Data Center(1)
— 257,151 — 257,151 
(1)Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the destruction services offering, which does not have a storage rental component.
(2)Includes Secure Shredding services.