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Segment Information
 3 Months Ended 12 Months Ended
Mar. 31, 2022
Dec. 31, 2021
Segment Reporting [Abstract]    
Segment Information SEGMENT INFORMATION
As discussed in Note 2.k. to Notes to Consolidated Financial Statements included in Exhibit 99.1 to this Current Report, we reassessed the composition of our reportable segments and note that (i) our Entertainment Services offerings are now managed as part of our Global Records and Information Management ("Global RIM") Business segment; (ii) certain commercial costs that were previously managed as part of Corporate and Other Business are now managed as part of our Global RIM Business segment; and (iii) our ALM services, which includes our legacy secure IT disposition business and our business acquired from ITRenew, are now managed as a separate operating segment that is included in Corporate and Other Business. Previously reported segment information has been restated to conform to the current presentation.
Our reportable segments as of December 31, 2021 are described in Note 11 to Notes to Consolidated Financial Statements included in Exhibit 99.1 to this Current Report and are as follows:
•Global RIM Business
•Global Data Center Business
•Corporate and Other Business
The operations associated with acquisitions completed during the first three months of 2022 have been incorporated into our existing reportable operating segments.
An analysis of our business segment information and reconciliation to the accompanying Condensed Consolidated Financial Statements for the three months ended March 31, 2022 and 2021, as restated for the changes described above, is as follows:
THREE MONTHS ENDED MARCH 31,
20222021
Global RIM Business
Total Revenues$1,048,891 $976,918 
      Adjusted EBITDA448,795 403,433 
Global Data Center Business
Total Revenues$96,987 $71,108 
Adjusted EBITDA41,977 30,432 
Corporate and Other Business
Total Revenues$102,168 $34,014 
     Adjusted EBITDA(59,778)(53,300)
Total Consolidated
Total Revenues$1,248,046 $1,082,040 
Adjusted EBITDA430,994 380,565 
(1)Excludes all intercompany receivables or payables and investment in subsidiary balances.
Adjusted EBITDA for each segment is defined as net income (loss) before interest expense, net, provision (benefit) for income taxes, depreciation and amortization (inclusive of our share of Adjusted EBITDA from our unconsolidated joint ventures), and excluding certain items we do not believe to be indicative of our core operating results, specifically:
EXCLUDED
•Acquisition and Integration Costs
•Other expense (income), net
•Restructuring Charges
•Stock-based compensation expense
•(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)

Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocating resources to, our operating segments.
A reconciliation of Net Income (Loss) to Adjusted EBITDA on a consolidated basis for the three months ended March 31, 2022 and 2021 is as follows:
 THREE MONTHS ENDED MARCH 31,
20222021
Net Income (Loss)$41,707 $46,631 
Add/(Deduct):
Interest expense, net114,442 104,422 
Provision (benefit) for income taxes10,080 14,640 
Depreciation and amortization183,615 165,642 
Acquisition and Integration Costs15,661 — 
Restructuring Charges— 39,811 
(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)(705)(4,451)
Other expense (income), net, excluding our share of losses (gains) from our unconsolidated joint ventures53,515 2,121 
Stock-based compensation expense11,341 10,733 
Our share of Adjusted EBITDA reconciling items from our unconsolidated joint ventures1,338 1,016 
Adjusted EBITDA$430,994 $380,565 
Information as to our revenues by product and service lines by segment for the three months ended March 31, 2022 and 2021, as restated for the changes described above, are as follows:
THREE MONTHS ENDED MARCH 31,
20222021
Global RIM Business
Records Management(1)
$802,553 $752,123 
Data Management(1)
133,656 134,865 
Information Destruction(1)(2)
112,682 89,930 
Data Center(1)
— — 
Global Data Center Business
Records Management(1)
$— $— 
Data Management(1)
— — 
Information Destruction(1)(2)
— — 
Data Center(1)
96,987 71,108 
Corporate and Other Business
Records Management(1)
$31,898 $27,187 
Data Management(1)
— — 
Information Destruction(1)(2)(3)
70,270 6,827 
Data Center(1)
— — 
Total Consolidated
Records Management(1)
$834,451 $779,310 
Data Management(1)
133,656 134,865 
Information Destruction(1)(2)(3)
182,952 96,757 
Data Center(1)
96,987 71,108 
(1)Each of these offerings has a component of revenue that is storage rental related and a component that is service revenues, except for information destruction, which does not have a storage rental component.
(2)Includes secure shredding services.
(3)Includes product revenue from ITRenew.
As a result of the realignment of our global managerial structure, as discussed in Note 2.k., we reassessed the composition of our reportable segments and note that (i) our Entertainment Services offerings are now managed as part of our Global Records and Information Management ("Global RIM") Business segment; (ii) certain commercial costs that were previously managed as part of Corporate and Other Business are now managed as part of our Global RIM Business segment; and (iii) our ALM services, which includes our legacy secure IT disposition business and our business acquired from ITRenew, are now managed as a separate operating segment that is included in Corporate and Other Business. Our reportable segments are described in more detail below, and previously reported segment information has been restated to reflect the changes described above.
(1)Global RIM Business includes several distinct offerings:
(i)Records Management, which stores physical records and provides healthcare information services, vital records services, courier operations, and the collection, handling and disposal of sensitive documents (collectively, “Records Management”) for customers in 63 countries around the globe.
(ii)Data Management, which provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings, (collectively, “Data Management”).
(iii)Global Digital Solutions, which develops, implements and supports comprehensive storage and information management solutions for the complete lifecycle of our customers’ information, including the management of physical records, conversion of documents to digital formats and digital storage of information, primarily in the United States and Canada.
(iv)Secure Shredding, which includes the scheduled pick-up of office records that customers accumulate in specially designed secure containers we provide and is a natural extension of our hardcopy records management operations, completing the lifecycle of a record. Through a combination of shredding facilities and mobile shredding units consisting of custom built trucks, we are able to offer secure shredding services to our customers throughout the United States, Canada and South Africa.
(v)Entertainment Services, entertainment and media services which help industry clients store, safeguard and deliver physical media of all types, and provides digital content repository systems that house, distribute, and archive key media assets, through the United States, Canada, France, China - Hong Kong S.A.R, the Netherlands and the United Kingdom.
(vi)Consumer Storage, which provides on-demand, valet storage for consumers (“Consumer Storage”) across 31 markets in North America through a strategic partnership that utilizes data analytics and machine learning to provide effective customer acquisition and a convenient and seamless consumer storage experience.
(2)Global Data Center Business, which provides enterprise-class data center facilities and hyperscale-ready capacity to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructure, with secure, reliable and flexible data center options. As of December 31, 2021, our Global Data Center Business footprint spans nine markets in the United States and seven international markets.
UNITED STATESINTERNATIONAL MARKETS
Denver, Colorado
Amsterdam
Kansas City, Missouri
London
Boston, Massachusetts
Singapore
Boyers, Pennsylvania
Frankfurt (directly and through an unconsolidated joint venture)
Manassas, Virginia
Mumbai (through an unconsolidated joint venture)
Edison, New Jersey
Pune (through an unconsolidated joint venture)
Columbus, Ohio
Noida (through an unconsolidated joint venture)
Phoenix and Scottsdale, Arizona
(3) Corporate and Other Business consists primarily of our Fine Arts and Asset Lifecycle Management businesses and other corporate items.
(i) Fine Arts provides technical expertise in the handling, installation and storing of art in the United States, Canada and Europe.
(ii) ALM provides hyperscale and corporate IT infrastructure managers with services and solutions that enable the decommissioning and disposition or sale of IT hardware and component assets. ALM services are enabled by: secure logistics and chain of custody practices, environmentally-responsible asset processing and recycling, and data sanitization and asset refurbishment services that enable value recovery through asset remarketing. Our ALM services focus on protecting and eradicating customer data while maintaining strong, auditable and transparent chain of custody practices.
Corporate and Other Business also includes costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole.
An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows:
GLOBAL RIM BUSINESSGLOBAL
DATA CENTER BUSINESS		CORPORATE 
AND OTHER
BUSINESS		TOTAL
CONSOLIDATED
As of and for the Year Ended December 31, 2021   
Total Revenues$3,994,988 $326,898 $169,645 $4,491,531 
Storage Rental2,517,208 289,592 63,319 2,870,119 
Service1,477,780 37,306 106,326 1,621,412 
Depreciation and Amortization477,713 148,023 54,686 680,422 
Depreciation320,451 93,679 50,942 465,072 
Amortization157,262 54,344 3,744 215,350 
Adjusted EBITDA1,709,525 137,349 (212,175)1,634,699 
Total Assets(1)
11,101,557 2,911,823 436,651 14,450,031 
Expenditures for Segment Assets369,749 422,274 94,875 886,898 
Capital Expenditures213,395 320,768 76,919 611,082 
Cash Paid for Acquisitions, Net of Cash Acquired97,044 88,998 17,956 203,998 
Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs 59,310 12,508 — 71,818 
As of and for the Year Ended December 31, 2020   
Total Revenues$3,748,604 $279,312 $119,354 $4,147,270 
Storage Rental2,416,147 263,695 74,249 2,754,091 
Service1,332,457 15,617 45,105 1,393,179 
Depreciation and Amortization464,745 134,844 52,480 652,069 
Depreciation316,575 83,106 47,881 447,562 
Amortization148,170 51,738 4,599 204,507 
Adjusted EBITDA1,565,941 126,576 (216,796)1,475,721 
Total Assets(1)
11,015,684 2,727,654 405,929 14,149,267 
Expenditures for Segment Assets352,745 249,459 29,650 631,854 
Capital Expenditures164,914 243,699 29,650 438,263 
Cash Paid for Acquisitions, Net of Cash Acquired118,581 — — 118,581 
Acquisitions of Customer Relationships, Customer Inducements and Contract Fulfillment Costs 69,250 5,760 — 75,010 
As of and for the Year Ended December 31, 2019   
Total Revenues$3,858,742 $257,151 $146,691 $4,262,584 
Storage Rental2,360,794 246,925 73,368 2,681,087 
Service1,497,948 10,226 73,323 1,581,497 
Depreciation and Amortization462,607 133,927 61,667 658,201 
Depreciation335,602 78,939 41,782 456,323 
Amortization127,005 54,988 19,885 201,878 
Adjusted EBITDA1,557,223 121,517 (209,731)1,469,009 
Total Assets(1)
10,836,995 2,535,848 443,973 13,816,816 
Expenditures for Segment Assets403,943 427,935 50,989 882,867 
Capital Expenditures253,485 392,029 47,469 692,983 
Cash Paid for Acquisitions, Net of Cash Acquired54,717 — 3,520 58,237 
Acquisitions of Customer Relationships, Customer Inducements, Contract Fulfillment Costs and third-party commissions95,741 35,906 — 131,647 
(1)Excludes all intercompany receivables or payables and investment in subsidiary balances.
The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted EBITDA for each segment is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization (inclusive of our share of Adjusted EBITDA from our unconsolidated joint ventures), and excluding certain items we do not believe to be indicative of our core operating results, specifically:
EXCLUDED
•Acquisition and Integration Costs
•Restructuring Charges
•Intangible impairments
•(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)
•Other (income) expense, net
•Stock-based compensation expense
•COVID-19 Costs (as defined below)

Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocated resources to, our operating segments.
A reconciliation of Income (Loss) from Continuing Operations to Adjusted EBITDA on a consolidated basis for the years ended December 31, 2021, 2020 and 2019 is as follows:
 YEAR ENDED DECEMBER 31,
 202120202019
Income (Loss) from Continuing Operations$452,725 $343,096 $268,211 
Add/(Deduct):
Interest expense, net417,961 418,535 419,298 
Provision (benefit) for income taxes176,290 29,609 59,931 
Depreciation and amortization680,422 652,069 658,201 
Acquisition and Integration Costs12,764 — 13,293 
Restructuring Charges206,426 194,396 48,597 
Intangible impairments— 23,000 — 
(Gain) loss on disposal/write-down of property, plant and equipment, net (including real estate)(172,041)(363,537)(63,824)
Other (income) expense, net, excluding our share of losses (gains) from our unconsolidated joint ventures(1)
(205,746)133,611 25,720 
Stock-based compensation expense61,001 34,272 36,194 
COVID-19 Costs(2)
— 9,285 — 
Our share of Adjusted EBITDA reconciling items from our unconsolidated joint ventures4,897 1,385 3,388 
Adjusted EBITDA$1,634,699 $1,475,721 $1,469,009 
(1)Includes foreign currency transaction (gains) losses, net, debt extinguishment expense and other, net.
(2)Costs that are incremental and directly attributable to the COVID-19 pandemic which are not expected to recur once the pandemic ends (“COVID-19 Costs”). For the year ended December 31, 2020, approximately $7,600 and $1,600 of COVID-19 Costs are included within Cost of sales and Selling, general and administrative expenses, respectively, on our Consolidated Statement of Operations. These costs include the purchase of personal protective equipment for our employees and incremental cleaning costs of our facilities, among other direct costs.
Information as to our operations in different geographical areas for the years ended December 31, 2021, 2020 and 2019 is as follows:
 YEAR ENDED DECEMBER 31,
 202120202019
Revenues:   
United States$2,713,147 $2,577,084 $2,632,586 
United Kingdom294,675 247,667 274,931 
Canada252,385 224,860 243,033 
Australia148,431 133,815 143,511 
Remaining Countries1,082,893 963,844 968,523 
Long-lived Assets: 
United States$7,867,841 $7,818,059 $7,862,262 
United Kingdom914,732 838,491 755,859 
Canada562,911 556,120 556,591 
Australia528,703 575,862 530,755 
Remaining Countries3,134,577 3,090,948 2,875,010 
Information as to our revenues by product and service lines by segment for the years ended December 31, 2021, 2020 and 2019 is as follows:
GLOBAL RIM BUSINESSGLOBAL
 DATA CENTER BUSINESS		CORPORATE 
AND OTHER BUSINESS		TOTAL
CONSOLIDATED
For the Year Ended December 31, 2021   
Records Management(1)
$3,074,605 $— $125,571 $3,200,176 
Data Management(1)
529,416 — — 529,416 
Information Destruction(1)(2)
390,967 — 44,074 435,041 
Data Center(1)
— 326,898 — 326,898 
For the Year Ended December 31, 2020
Records Management(1)
$2,852,296 $— $101,975 $2,954,271 
Data Management(1)
554,901 — — 554,901 
Information Destruction(1)(2)
341,407 — 17,379 358,786 
Data Center(1)
— 279,312 — 279,312 
For the Year Ended December 31, 2019
Records Management(1)
$2,866,192 $— $130,690 $2,996,882 
Data Management(1)
582,392 — — 582,392 
Information Destruction(1)(2)
410,158 — 16,001 426,159 
Data Center(1)
— 257,151 — 257,151 
(1)Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the destruction services offering, which does not have a storage rental component.
(2)Includes Secure Shredding services.