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intangible assets and goodwill - Business acquisitions (Details) - CAD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 16, 2020
Aug. 19, 2020
Jul. 01, 2020
Jan. 31, 2020
Customer contracts and related customer relationships | Minimum          
Acquisition effected by way of:          
Useful life of intangible assets 8 years        
Customer contracts and related customer relationships | Maximum          
Acquisition effected by way of:          
Useful life of intangible assets 15 years        
Software | Minimum          
Acquisition effected by way of:          
Useful life of intangible assets 3 years        
Software | Maximum          
Acquisition effected by way of:          
Useful life of intangible assets 10 years        
Other intangible assets | Minimum          
Acquisition effected by way of:          
Useful life of intangible assets 2 years        
Other intangible assets | Maximum          
Acquisition effected by way of:          
Useful life of intangible assets 8 years        
Combined acquisitions          
Current assets          
Cash $ 151        
Accounts receivable 161        
Other 17        
Total current assets 329        
Non-current assets          
Intangible assets subject to amortization 2,364        
Intangible assets with indefinite lives 9        
Other 6        
Total non-current assets 2,497        
Total identifiable assets acquired 2,826        
Current liabilities          
Accounts payable and accrued liabilities 128        
Income and other taxes payable 108        
Advance billings and customer deposits 43        
Current maturities of long-term debt 36        
Total current liabilities 315        
Non-current liabilities          
Long-term debt 359        
Other long-term liabilities 6        
Deferred income taxes 607        
Total non-current liabilities 972        
Total liabilities assumed 1,287        
Net identifiable assets acquired 1,539        
Goodwill 1,887        
Net assets acquired 3,426        
Acquisition effected by way of:          
Cash consideration 3,239        
Provisions 176        
Issuance of TELUS Corporation Common Shares 8        
Pre-existing relationship effectively settled 3        
Total consideration transferred 3,426        
Combined acquisitions | Owned assets          
Non-current assets          
Property, plant and equipment 38        
Combined acquisitions | Right-of-use lease assets          
Non-current assets          
Property, plant and equipment $ 80        
Individually immaterial transactions          
Business acquisition          
Ownership interest in businesses acquired (as a percentage) 100.00%        
Current assets          
Cash $ 18        
Accounts receivable 20        
Other 9        
Total current assets 47        
Non-current assets          
Intangible assets subject to amortization 197        
Intangible assets with indefinite lives 9        
Other 4        
Total non-current assets 225        
Total identifiable assets acquired 272        
Current liabilities          
Accounts payable and accrued liabilities 23        
Income and other taxes payable 2        
Advance billings and customer deposits 22        
Current maturities of long-term debt 9        
Total current liabilities 56        
Non-current liabilities          
Long-term debt 8        
Other long-term liabilities 2        
Deferred income taxes 39        
Total non-current liabilities 49        
Total liabilities assumed 105        
Net identifiable assets acquired 167        
Goodwill 169        
Net assets acquired 336        
Acquisition effected by way of:          
Cash consideration 304        
Provisions 24        
Issuance of TELUS Corporation Common Shares 8        
Total consideration transferred 336        
Individually immaterial transactions | Owned assets          
Non-current assets          
Property, plant and equipment 5        
Individually immaterial transactions | Right-of-use lease assets          
Non-current assets          
Property, plant and equipment $ 10        
Competence Call Center          
Business acquisition          
Ownership interest in businesses acquired (as a percentage)         100.00%
Goodwill expected to be deductible for tax purposes         $ 0
Current assets          
Cash         90
Accounts receivable         64
Other         2
Total current assets         156
Non-current assets          
Intangible assets subject to amortization         754
Other         2
Total non-current assets         820
Total identifiable assets acquired         976
Current liabilities          
Accounts payable and accrued liabilities         42
Income and other taxes payable         63
Current maturities of long-term debt         11
Total current liabilities         116
Non-current liabilities          
Long-term debt         216
Deferred income taxes         215
Total non-current liabilities         431
Total liabilities assumed         547
Net identifiable assets acquired         429
Goodwill         726
Net assets acquired         1,155
Acquisition effected by way of:          
Cash consideration         1,155
Total consideration transferred         1,155
Competence Call Center | Owned assets          
Non-current assets          
Property, plant and equipment         21
Competence Call Center | Right-of-use lease assets          
Non-current assets          
Property, plant and equipment         $ 43
Mobile Klinik          
Business acquisition          
Ownership interest in businesses acquired (as a percentage)       100.00%  
Contingent consideration       $ 34  
Goodwill expected to be deductible for tax purposes       0  
Current assets          
Cash       2  
Accounts receivable       4  
Other       4  
Total current assets       10  
Non-current assets          
Intangible assets subject to amortization       61  
Total non-current assets       89  
Total identifiable assets acquired       99  
Current liabilities          
Accounts payable and accrued liabilities       4  
Current maturities of long-term debt       8  
Total current liabilities       12  
Non-current liabilities          
Long-term debt       13  
Deferred income taxes       11  
Total non-current liabilities       24  
Total liabilities assumed       36  
Net identifiable assets acquired       63  
Goodwill       106  
Net assets acquired       169  
Acquisition effected by way of:          
Cash consideration       129  
Provisions       37  
Pre-existing relationship effectively settled       3  
Total consideration transferred       169  
Mobile Klinik | Owned assets          
Non-current assets          
Property, plant and equipment       11  
Mobile Klinik | Right-of-use lease assets          
Non-current assets          
Property, plant and equipment       $ 17  
AFS Technologies Inc.          
Business acquisition          
Ownership interest in businesses acquired (as a percentage)     100.00%    
Goodwill expected to be deductible for tax purposes     $ 0    
Current assets          
Cash     35    
Accounts receivable     19    
Other     2    
Total current assets     56    
Non-current assets          
Intangible assets subject to amortization     369    
Total non-current assets     377    
Total identifiable assets acquired     433    
Current liabilities          
Accounts payable and accrued liabilities     22    
Income and other taxes payable     1    
Advance billings and customer deposits     20    
Current maturities of long-term debt     7    
Total current liabilities     50    
Non-current liabilities          
Long-term debt     120    
Other long-term liabilities     3    
Deferred income taxes     101    
Total non-current liabilities     224    
Total liabilities assumed     274    
Net identifiable assets acquired     159    
Goodwill     156    
Net assets acquired     315    
Acquisition effected by way of:          
Cash consideration     315    
Total consideration transferred     315    
AFS Technologies Inc. | Owned assets          
Non-current assets          
Property, plant and equipment     1    
AFS Technologies Inc. | Right-of-use lease assets          
Non-current assets          
Property, plant and equipment     $ 7    
EQ Care          
Business acquisition          
Ownership interest in businesses acquired (as a percentage)   100.00%      
Current assets          
Cash   $ 3      
Accounts receivable   2      
Total current assets   5      
Non-current assets          
Intangible assets subject to amortization   164      
Total non-current assets   164      
Total identifiable assets acquired   169      
Current liabilities          
Accounts payable and accrued liabilities   9      
Income and other taxes payable   35      
Total current liabilities   44      
Non-current liabilities          
Deferred income taxes   4      
Total non-current liabilities   4      
Total liabilities assumed   48      
Net identifiable assets acquired   121      
Goodwill   134      
Net assets acquired   255      
Acquisition effected by way of:          
Cash consideration   140      
Provisions   115      
Total consideration transferred   $ 255      
Lionbridge AI          
Business acquisition          
Ownership interest in businesses acquired (as a percentage) 100.00%        
Goodwill expected to be deductible for tax purposes $ 0        
Current assets          
Cash 3        
Accounts receivable 52        
Total current assets 55        
Non-current assets          
Intangible assets subject to amortization 819        
Total non-current assets 822        
Total identifiable assets acquired 877        
Current liabilities          
Accounts payable and accrued liabilities 28        
Income and other taxes payable 7        
Advance billings and customer deposits 1        
Current maturities of long-term debt 1        
Total current liabilities 37        
Non-current liabilities          
Long-term debt 2        
Other long-term liabilities 1        
Deferred income taxes 237        
Total non-current liabilities 240        
Total liabilities assumed 277        
Net identifiable assets acquired 600        
Goodwill 596        
Net assets acquired 1,196        
Acquisition effected by way of:          
Cash consideration 1,196        
Total consideration transferred 1,196        
Lionbridge AI | Right-of-use lease assets          
Non-current assets          
Property, plant and equipment $ 3