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intangible assets and goodwill - Business acquisition pro forma information (Details) - CAD ($)
$ / shares in Units, $ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Pro forma Information    
Reported Operating revenues and other income $ 15,463 $ 14,658
Reported Net income 1,260 $ 1,776
Pro forma Operating revenues and other income 16,054  
Pro forma Net income $ 1,166  
Net income per Common Share    
Basic [1] $ 0.95 $ 1.45
Diluted [1] 0.94 $ 1.45
Pro forma Basic 0.89  
Pro forma Diluted $ 0.88  
Competence Call Center    
Net income per Common Share    
Reported Operating revenues and other income of acquiree $ 531  
Reported Net income of acquiree (2)  
Mobile Klinik    
Net income per Common Share    
Reported Operating revenues and other income of acquiree 13  
Reported Net income of acquiree (11)  
AFS Technologies Inc.    
Net income per Common Share    
Reported Operating revenues and other income of acquiree 40  
Reported Net income of acquiree (9)  
EQ Care    
Net income per Common Share    
Reported Operating revenues and other income of acquiree 1  
Reported Net income of acquiree $ (1)  
[1] Amounts reflect retrospective application of March 17, 2020, share split (see Note 28(b)).