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restructuring and other costs | 12 Months Ended
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Dec. 31, 2024
restructuring and other costs |
restructuring and other costs |
16 | restructuring and other costs
(a) | Details of restructuring and other costs
With the objective of reducing ongoing costs, we incur associated incremental non-recurring restructuring costs, as further discussed in (b) following. We may also incur atypical charges when undertaking major or transformational changes to our business or operating models or during post-acquisition business integration. In other costs, we include incremental atypical external costs incurred in connection with business acquisition or disposition activity; significant litigation costs in respect of losses or settlements; and adverse retrospective regulatory decisions. Restructuring and other costs presented in the Consolidated statements of income and other comprehensive income are as follows: ​
​ | ​ | ​ | ​ | ​ | ​ | ​
Years ended December 31 (millions) |  | 2024 |  | 2023
Restructuring 1 (b) | ​ | ​ | ​ | ​ | ​ | ​
Goods and services purchased | ​ | $ | 178 | ​ | $ | 178
Employee benefits expense | ​ |  | 305 | ​ |  | 440
​ | ​ | ​ | 483 | ​ | ​ | 618
Other (c) | ​ | ​ | ​ | ​ | ​ | ​
Goods and services purchased | ​ | ​ | 16 | ​ | ​ | 12
Employee benefits expense | ​ |  | (6) | ​ |  | 88
​ | ​ | ​ | 10 | ​ | ​ | 100
Total | ​ | ​ | ​ | ​ | ​ | ​
Goods and services purchased | ​ | ​ | 194 | ​ | ​ | 190
Employee benefits expense | ​ | ​ | 299 | ​ | ​ | 528
​ | ​ | $ | 493 | ​ | $ | 718
​
1 | For year ended December 31, 2024, excludes real estate rationalization-related restructuring net impairments of property, plant and equipment of $82 (2023 – $73), which are included in depreciation, and includes a reversal of TELUS Sky lease rationalization of real estate amounts of $38 (2023 – $NIL) previously recorded (see Notes 25, 30(c)).
​
(b) | Restructuring provisions
Employee-related provisions and other provisions, as presented in Note 25, include amounts for restructuring activities. In 2024, restructuring activities included ongoing and incremental efficiency initiatives, some involving employee-related costs and real estate rationalization. These initiatives were intended to enhance our long-term operating productivity and competitiveness.
(c) | Other
We incurred incremental external costs in connection with business acquisitions during the years ended December 31, 2024 and 2023. We have included in other costs the non-recurring atypical business integration expenditures associated with these business acquisitions, which qualify as neither restructuring costs nor part of the fair value of the net assets acquired.

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