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v3.19.3

Segment and Geographic Information (Revenue And Operating Income) (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Sep. 30, 2019 | Sep. 30, 2018 | Sep. 30, 2017
Revenue | $ 1,255,631 | $ 1,241,824 | $ 1,164,039
Cost of revenue | 325,378 | 326,502 | 328,502
Gross margin | 930,253 | 915,322 | 835,537
Sales and marketing | 417,449 | 414,764 | 372,702
General and administrative | 127,919 | 143,045 | 144,991
Amortization of acquired intangible assets | 23,841 | 31,350 | 32,108
Restructuring and other charges, net | 51,100 | (1,003) | 7,942
Operating income | 63,042 | 72,613 | 41,766
Interest expense | (43,047) | (41,673) | (42,400)
Other income (expense), net | 305 | (2,284) | (772)
Income before income taxes | 20,300 | 28,656 | (1,406)
Depreciation and amortization | 77,824 | 87,408 | 86,742
Operating Segments [Member] |  |  |
Revenue | 1,255,631 | 1,241,824 | 1,164,039
Cost of revenue | 511,310 | 524,953 | 511,767
Gross margin | 744,321 | 716,871 | 652,272
Operating Segments [Member] | Software Products [Member] |  |  |
Revenue | 1,088,100 | 1,088,487 | 987,316
Cost of revenue | 377,464 | 387,989 | 366,716
Gross margin | 710,636 | 700,498 | 620,600
Depreciation and amortization | 4,600 | 5,100 | 5,000
Operating Segments [Member] | Professional Services [Member] |  |  |
Revenue | 167,531 | 153,337 | 176,723
Cost of revenue | 133,846 | 136,964 | 145,051
Gross margin | 33,685 | 16,373 | 31,672
Depreciation and amortization | 1,400 | 1,600 | 1,800
Unallocated [Member] |  |  |
Sales and marketing | 385,423 | 389,871 | 357,329
General and administrative | 104,393 | 108,159 | 108,363
Amortization of acquired intangible assets | 51,147 | 58,056 | 58,729
Restructuring and other charges, net | 51,114 | 3,764 | 7,942
Stock-based compensation | 86,400 | 82,939 | 76,708
Other unallocated operating expenses (3) | 2,802 | 1,469 | 1,435
Operating income | 63,042 | 72,613 | 41,766
Depreciation and amortization | 20,600 | 22,700 | 21,200
Calculated under Revenue Guidance in Effect before Topic 606 [Member] |  |  |
Revenue | 1,311,494 | $ 1,241,824 | $ 1,164,039
Cost of revenue | 318,154 |  |
Gross margin | 993,340 |  |
Sales and marketing | 441,958 |  |
General and administrative | 127,919 |  |
Amortization of acquired intangible assets | 23,841 |  |
Operating income | 101,620 |  |
Interest expense | (43,047) |  |
Other income (expense), net | 131 |  |
Income before income taxes | 58,704 |  |
Calculated under Revenue Guidance in Effect before Topic 606 [Member] | Operating Segments [Member] |  |  |
Revenue | 1,311,494 |  |
Cost of revenue | 504,086 |  |
Gross margin | 807,408 |  |
Calculated under Revenue Guidance in Effect before Topic 606 [Member] | Operating Segments [Member] | Software Products [Member] |  |  |
Revenue | 1,150,818 |  |
Cost of revenue | 375,268 |  |
Gross margin | 775,550 |  |
Calculated under Revenue Guidance in Effect before Topic 606 [Member] | Operating Segments [Member] | Professional Services [Member] |  |  |
Revenue | 160,676 |  |
Cost of revenue | 128,818 |  |
Gross margin | 31,858 |  |
Calculated under Revenue Guidance in Effect before Topic 606 [Member] | Unallocated [Member] |  |  |
Sales and marketing | 409,932 |  |
General and administrative | 104,393 |  |
Amortization of acquired intangible assets | 51,147 |  |
Restructuring and other charges, net | 51,114 |  |
Stock-based compensation | 86,400 |  |
Other unallocated operating expenses (3) | 2,802 |  |
Operating income | $ 101,620 |  |

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