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CONDENSED CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2018 | Mar. 31, 2017
Revenues: |  |
Software licenses and royalties | $ 22,776 | $ 21,758
Subscriptions | 49,028 | 39,862
Software services | 45,939 | 42,496
Maintenance | 93,897 | 86,307
Appraisal services | 5,394 | 6,612
Hardware and other | 4,140 | 2,694
Total revenues | 221,174 | 199,729
Cost of revenues: |  |
Software licenses and royalties | 778 | 731
Acquired software | 5,382 | 5,410
Software services, maintenance and subscriptions | 106,085 | 93,540
Appraisal services | 3,781 | 4,197
Hardware and other | 2,343 | 1,316
Total cost of revenues | 118,369 | 105,194
Gross profit | 102,805 | 94,535
Selling, general and administrative expenses | 47,604 | 42,780
Research and development expense | 13,048 | 11,599
Amortization of customer and trade name intangibles | 3,315 | 3,325
Operating income | 38,838 | 36,831
Other income (expense), net | 599 | (190)
Income before income taxes | 39,437 | 36,641
Income tax provision | 1,612 | 3,872
Net income | $ 37,825 | $ 32,769
Earnings per common share: |  |
Basic (USD per share) | $ 1.00 | $ 0.89
Diluted (USD per share) | $ 0.95 | $ 0.84

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