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v3.10.0.1

Consolidated Statements of Comprehensive Income - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2018 | Dec. 31, 2017 | Dec. 31, 2016
Revenues: |  |  |
Total revenues | $ 935,282 | $ 840,899 | $ 759,880
Cost of revenues: |  |  |
Total cost of revenues | 495,704 | 441,522 | 400,692
Gross profit | 439,578 | 399,377 | 359,188
Selling, general and administrative expenses | 207,605 | 175,914 | 165,176
Research and development expense | 63,264 | 47,324 | 43,154
Amortization of customer and trade name intangibles | 16,217 | 13,381 | 13,202
Operating income | 152,492 | 162,758 | 137,656
Other income (expense), net | 3,378 | 698 | (1,998)
Income before income taxes | 155,870 | 163,456 | 135,658
Income tax provision (benefit) | 8,408 | (6,115) | 21,957
Net income | $ 147,462 | $ 169,571 | $ 113,701
Earnings per common share: |  |  |
Basic (USD per share) | $ 3.84 | $ 4.55 | $ 3.12
Diluted (USD per share) | $ 3.68 | $ 4.32 | $ 2.92
Software licenses and royalties |  |  |
Revenues: |  |  |
Total revenues | $ 93,441 | $ 86,242 | $ 83,733
Cost of revenues: |  |  |
Total cost of revenues | 3,802 | 3,321 | 2,964
Subscriptions |  |  |
Revenues: |  |  |
Total revenues | 220,547 | 172,176 | 142,657
Software services |  |  |
Revenues: |  |  |
Total revenues | 191,269 | 180,460 | 171,648
Maintenance |  |  |
Revenues: |  |  |
Total revenues | 384,521 | 359,319 | 320,998
Appraisal services |  |  |
Revenues: |  |  |
Total revenues | 21,846 | 25,023 | 26,287
Cost of revenues: |  |  |
Total cost of revenues | 14,299 | 16,286 | 16,411
Hardware and other |  |  |
Revenues: |  |  |
Total revenues | 23,658 | 17,679 | 14,557
Cost of revenues: |  |  |
Total cost of revenues | 15,708 | 12,595 | 10,143
Acquired software |  |  |
Cost of revenues: |  |  |
Total cost of revenues | 22,972 | 21,686 | 22,235
Software services, maintenance and subscriptions |  |  |
Cost of revenues: |  |  |
Total cost of revenues | $ 438,923 | $ 387,634 | $ 348,939

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