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CONDENSED CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2019 | Sep. 30, 2018 | Sep. 30, 2019 | Sep. 30, 2018
Revenues: |  |  |  |
Total revenues | $ 275,400 | $ 236,067 | $ 797,590 | $ 693,301
Cost of revenues: |  |  |  |
Total cost of revenues | 144,683 | 124,441 | 422,965 | 369,594
Gross profit | 130,717 | 111,626 | 374,625 | 323,707
Selling, general and administrative expenses | 63,888 | 52,605 | 187,481 | 152,471
Research and development expense | 21,130 | 17,050 | 60,172 | 45,929
Amortization of other intangibles | 5,646 | 4,386 | 15,762 | 11,742
Operating income | 40,053 | 37,585 | 111,210 | 113,565
Other income, net | 499 | 1,041 | 838 | 2,198
Income before income taxes | 40,552 | 38,626 | 112,048 | 115,763
Income tax provision (benefit) | 162 | (298) | 12,311 | (147)
Net income | $ 40,390 | $ 38,924 | $ 99,737 | $ 115,910
Earnings per common share: |  |  |  |
Basic (usd per share) | $ 1.04 | $ 1.00 | $ 2.58 | $ 3.01
Diluted (usd per share) | $ 1.00 | $ 0.96 | $ 2.49 | $ 2.87
Software licenses and royalties |  |  |  |
Revenues: |  |  |  |
Total revenues | $ 25,379 | $ 22,444 | $ 67,847 | $ 67,620
Cost of revenues: |  |  |  |
Total cost of revenues | 971 | 957 | 2,680 | 2,939
Subscriptions |  |  |  |
Revenues: |  |  |  |
Total revenues | 75,272 | 58,699 | 216,022 | 160,736
Acquired software |  |  |  |
Cost of revenues: |  |  |  |
Total cost of revenues | 7,975 | 5,897 | 22,645 | 17,003
Software services |  |  |  |
Revenues: |  |  |  |
Total revenues | 54,997 | 48,199 | 160,841 | 144,812
Software services, maintenance and subscriptions |  |  |  |
Cost of revenues: |  |  |  |
Total cost of revenues | 128,545 | 111,508 | 371,464 | 327,080
Maintenance |  |  |  |
Revenues: |  |  |  |
Total revenues | 109,833 | 96,215 | 316,674 | 286,188
Appraisal services |  |  |  |
Revenues: |  |  |  |
Total revenues | 6,008 | 5,544 | 17,455 | 16,470
Cost of revenues: |  |  |  |
Total cost of revenues | 4,096 | 3,505 | 11,306 | 10,854
Hardware and other |  |  |  |
Revenues: |  |  |  |
Total revenues | 3,911 | 4,966 | 18,751 | 17,475
Cost of revenues: |  |  |  |
Total cost of revenues | $ 3,096 | $ 2,574 | $ 14,870 | $ 11,718

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