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CONDENSED CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2020 | Mar. 31, 2019
Revenues: |  |
Total revenues | $ 276,541 | $ 247,066
Cost of revenues: |  |
Total cost of revenues | 147,410 | 131,018
Gross profit | 129,131 | 116,048
Selling, general and administrative expenses | 67,485 | 57,766
Research and development expense | 22,361 | 18,941
Amortization of other intangibles | 5,392 | 4,850
Operating income | 33,893 | 34,491
Other income, net | 990 | 586
Income before income taxes | 34,883 | 35,077
Income tax (benefit) provision | (12,667) | 7,729
Net income | $ 47,550 | $ 27,348
Earnings per common share: |  |
Basic (usd per share) | $ 1.20 | $ 0.71
Diluted (usd per share) | $ 1.16 | $ 0.69
Software licenses and royalties |  |
Revenues: |  |
Total revenues | $ 18,737 | $ 21,793
Cost of revenues: |  |
Total cost of revenues | 740 | 818
Subscriptions |  |
Revenues: |  |
Total revenues | 81,723 | 67,275
Acquired software |  |
Cost of revenues: |  |
Total cost of revenues | 8,027 | 6,682
Software services |  |
Revenues: |  |
Total revenues | 52,133 | 48,443
Software services, maintenance and subscriptions |  |
Cost of revenues: |  |
Total cost of revenues | 131,779 | 117,160
Maintenance |  |
Revenues: |  |
Total revenues | 114,365 | 100,152
Appraisal services |  |
Revenues: |  |
Total revenues | 5,763 | 5,214
Cost of revenues: |  |
Total cost of revenues | 4,385 | 3,452
Hardware and other |  |
Revenues: |  |
Total revenues | 3,820 | 4,189
Cost of revenues: |  |
Total cost of revenues | $ 2,479 | $ 2,906

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