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Segment and Related Information
 3 Months Ended
Mar. 31, 2021
Segment Reporting [Abstract]  
Segment and Related Information Segment and Related Information
We provide integrated information management solutions and services for the public sector, with a focus on local governments.
We provide our software systems and services and appraisal services through six business units, which focus on the following products:
•financial management, education and planning, regulatory and maintenance software solutions;
•financial management, municipal courts, planning, regulatory and maintenance software solutions;
•courts and justice and public safety software solutions;
•data and insights solutions;
•platform technologies; and
•appraisal and tax software solutions, land and vital records management software solutions, and property appraisal services.
In accordance with ASC 280-10, Segment Reporting, we report our results in two segments. The financial management, education and planning, regulatory and maintenance software solutions unit; financial management, municipal courts, planning, regulatory and maintenance software solutions unit; courts and justice and public safety software solutions unit; the data and insights solutions unit; and platform technologies solutions unit meet the criteria for aggregation and are presented in one reportable segment, the Enterprise Software (“ES”). The ES segment provides public sector entities with software systems and services to meet their information technology and automation needs for mission-critical “back-office” functions such as: financial management and education, courts and justice, public safety, planning, regulatory and maintenance, data and insights, and platform technologies processes. The Appraisal and Tax (“A&T”) segment provides systems and software that automate the appraisal and assessment of real and personal property, land and vital records management as well as provides property appraisal outsourcing services for local governments and taxing authorities. Property appraisal outsourcing services include: the physical inspection of commercial and residential properties; data collection and processing; computer analysis for property valuation; preparation of tax rolls; community education; and arbitration between taxpayers and the assessing jurisdiction.
We evaluate performance based on several factors, of which the primary financial measure is business segment operating income. We define segment operating income for our business units as income before non-cash amortization of intangible assets associated with their acquisitions, interest expense and income taxes. Segment operating income includes intercompany transactions. The majority of intercompany transactions relate to contracts involving more than one unit and are valued based on the contractual arrangement. Corporate segment operating income primarily consists of compensation costs for the executive management team and certain accounting and administrative staff and share-based compensation expense for the entire company. Corporate segment operating income also includes revenues and expenses related to a company-wide user conference.
As of January 1, 2021, certain administrative costs related to information technology, which were previously allocated and reported in the ES and A&T segments, were moved to the Corporate segment to reflect changes in the way in which management makes operating decisions, allocates resources, and manages the growth and profitability of the Company. Prior year amounts for all segments have been adjusted to reflect the segment change.
For the three months ended March 31, 2021    
Enterprise
Software		Appraisal and TaxCorporateTotals
Revenues    
Software licenses and royalties$13,047 $1,886 $— $14,933 
Subscriptions94,831 7,648 — 102,479 
Software services42,560 5,080 — 47,640 
Maintenance109,783 9,329 — 119,112 
Appraisal services— 6,465 — 6,465 
Hardware and other4,126 47 — 4,173 
Intercompany5,261 15 (5,276)— 
Total revenues$269,608 $30,470 $(5,276)$294,802 
Segment operating income$92,874 $9,259 $(50,549)$51,584 
For the three months ended March 31, 2020
Enterprise
Software		Appraisal and TaxCorporateTotals
Revenues
Software licenses and royalties$15,951 $2,786 $— $18,737 
Subscriptions76,644 5,079 — 81,723 
Software services44,949 7,184 — 52,133 
Maintenance104,841 9,524 — 114,365 
Appraisal services— 5,763 — 5,763 
Hardware and other3,791 27 2 3,820 
Intercompany4,001 18 (4,019)— 
Total revenues$250,177 $30,381 $(4,017)$276,541 
Segment operating income$73,667 $8,541 $(34,896)$47,312 

Three Months Ended March 31,
Reconciliation of reportable segment operating income to the Company's consolidated totals:20212020
Total segment operating income$51,584 $47,312 
Amortization of acquired software(7,964)(8,027)
Amortization of customer and trade name intangibles(5,412)(5,392)
Other income, net88 990 
Income before income taxes$38,296 $34,883