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Deferred Revenue and Performance Obligations
 9 Months Ended
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]  
Deferred Revenue and Performance Obligations Disaggregation of Revenue
The tables below show disaggregation of revenue into categories that reflect how economic factors affect the nature, amount, timing, and uncertainty of revenues and cash flows.
Timing of Revenue Recognition
Timing of revenue recognition by revenue category during the period is as follows:
For the three months ended September 30, 2024Products and services transferred at a point in timeProducts and services transferred over timeTotal
Revenues
Subscriptions:
SaaS$— $166,624 $166,624 
Transaction-based fees— 180,546 180,546 
Maintenance— 115,587 115,587 
Professional services— 64,462 64,462 
Software licenses and royalties5,346 842 6,188 
Hardware and other9,930 — 9,930 
Total$15,276 $528,061 $543,337 
For the three months ended September 30, 2023Products and services transferred at a point in timeProducts and services transferred over timeTotal
Revenues
Subscriptions:
SaaS$— $138,509 $138,509 
Transaction-based fees— 156,681 156,681 
Maintenance— 117,484 117,484 
Professional services— 61,126 61,126 
Software licenses and royalties9,946 608 10,554 
Hardware and other10,330 — 10,330 
Total$20,276 $474,408 $494,684 
For the nine months ended September 30, 2024Products and services transferred at a point in timeProducts and services transferred over timeTotal
Revenues
Subscriptions:
SaaS$— $471,386 $471,386 
Transaction-based fees— 522,709 522,709 
Maintenance— 348,114 348,114 
Professional services— 201,196 201,196 
Software licenses and royalties17,997 2,254 20,251 
Hardware and other33,016 — 33,016 
Total$51,013 $1,545,659 $1,596,672 
For the nine months ended September 30, 2023Products and services transferred at a point in timeProducts and services transferred over timeTotal
Revenues
Subscriptions:
SaaS$— $387,022 $387,022 
Transaction-based fees— 486,422 486,422 
Maintenance— 349,154 349,154 
Professional services— 188,475 188,475 
Software licenses and royalties28,020 2,443 30,463 
Hardware and other29,281 — 29,281 
Total$57,301 $1,413,516 $1,470,817 
Recurring Revenues
The majority of our revenues are comprised of revenues from subscriptions and maintenance, which we consider to be recurring revenues. Subscriptions revenues primarily consist of revenues derived from our SaaS arrangements and transaction-based fees. These revenues are considered recurring because revenues from these sources are expected to re-occur in similar annual amounts for the term of our relationship with the client. Transaction-based fees are generally the result of multi-year contracts with our clients that result in fees generated by payment transactions and digital government services and are collected on a recurring basis during the contract term. The contract terms for subscription arrangements range from one to 10 years but are typically contracted for initial periods of generally one to three years. Nearly all of our on-premises software clients contract with us for maintenance and support. Maintenance and support are generally provided under auto-renewing annual contracts or multi-year contracts. We consider all other revenue categories to be non-recurring revenues.
Recurring revenues and non-recurring revenues recognized during the period are as follows:
For the three months ended September 30, 2024Enterprise
Software		Platform TechnologiesCorporateTotals
Recurring revenues$315,352 $147,405 $— $462,757 
Non-recurring revenues68,396 12,184 — 80,580 
Intercompany6,983 4,765 (11,748)— 
Total revenues$390,731 $164,354 $(11,748)$543,337 
For the three months ended September 30, 2023Enterprise
Software		Platform TechnologiesCorporateTotals
Recurring revenues$277,497 $135,177 $— $412,674 
Non-recurring revenues70,315 11,736 (41)82,010 
Intercompany5,943 — (5,943)— 
Total revenues$353,755 $146,913 $(5,984)$494,684 
For the nine months ended September 30, 2024Enterprise
Software		Platform TechnologiesCorporateTotals
Recurring revenues$907,502 $434,707 $— $1,342,209 
Non-recurring revenues212,083 35,467 6,913 254,463 
Intercompany19,665 5,229 (24,894)— 
Total revenues$1,139,250 $475,403 $(17,981)$1,596,672 
For the nine months ended September 30, 2023Enterprise
Software		Platform TechnologiesCorporateTotals
Recurring revenues$800,498 $422,100 $— $1,222,598 
Non-recurring revenues206,197 34,692 7,330 248,219 
Intercompany17,878 — (17,878)— 
Total revenues$1,024,573 $456,792 $(10,548)$1,470,817 
Deferred Revenue and Performance Obligations
Total deferred revenue, including long-term, by segment is as follows:
September 30, 2024December 31, 2023
Enterprise Software$641,616 $589,295 
Platform Technologies38,478 39,597 
Corporate2,328 4,313 
Totals$682,422 $633,205 
Changes in total deferred revenue, including long-term, were as follows:
Nine months ended September 30, 2024
Balance as of December 31, 2023$633,205 
Deferral of revenue1,110,313 
Recognition of deferred revenue(1,061,096)
Balance as of September 30, 2024$682,422 
Transaction Price Allocated to the Remaining Performance Obligations
The aggregate amount of transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized (“backlog”), which includes deferred revenue and amounts that will be invoiced and recognized as revenue in future periods. Backlog as of September 30, 2024, was $2.13 billion, of which we expect to recognize approximately 45% as revenue over the next 12 months and the remainder thereafter.
Deferred Commissions
Sales commissions earned by our sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for initial contracts are deferred and then amortized commensurate with the recognition of associated revenue over a period of benefit that we have determined to be generally three to seven years. Deferred commissions were $53.1 million and $49.2 million as of September 30, 2024, and December 31, 2023, respectively. Amortization expense was $4.8 million and $14.5 million for the three and nine months ended September 30, 2024, respectively, and $5.0 million and $13.6 million for the three and nine months ended September 30, 2023, respectively. There were no indicators of impairment in relation to the costs capitalized for the periods presented. Deferred commissions have been included with prepaid expenses for the current portion and non-current other assets for the long-term portion in the accompanying condensed consolidated balance sheets. Amortization expense related to deferred commissions is included in sales and marketing expense in the accompanying condensed consolidated statements of income.