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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
INTEREST INCOME:      
Interest and fees on loans and leases $ 4,719 $ 5,441 $ 5,010
Interest and fees on loans held for sale, at fair value 75 63 37
Interest and fees on other loans held for sale 33 13 10
Investment securities 519 642 672
Interest-bearing deposits in banks 11 30 29
Total interest income 5,357 6,189 5,758
INTEREST EXPENSE:      
Deposits 509 1,155 785
Short-term borrowed funds 2 10 15
Long-term borrowed funds 260 410 426
Total interest expense 771 1,575 1,226
Net interest income 4,586 4,614 4,532
Provision for credit losses 1,616 393 326
Net interest income after provision for credit losses 2,970 4,221 4,206
NONINTEREST INCOME:      
Mortgage banking fees 915 302 152
Service charges and fees 403 505 513
Capital markets fees 250 216 179
Card fees 217 254 244
Trust and investment services fees 203 202 171
Letter of credit and loan fees 140 135 128
Foreign exchange and interest rate products 120 155 126
Securities gains, net 4 19 19
Net impairment losses recognized in earnings on debt securities 0 (2) (3)
Other income 67 91 67
Total noninterest income 2,319 1,877 1,596
NONINTEREST EXPENSE:      
Salaries and employee benefits 2,123 2,026 1,880
Equipment and software expense 565 514 464
Outside services 553 498 447
Occupancy 331 333 333
Other operating expense 419 476 495
Total noninterest expense 3,991 3,847 3,619
Income before income tax expense 1,298 2,251 2,183
Income tax expense 241 460 462
NET INCOME 1,057 1,791 1,721
Net income available to common stockholders $ 950 $ 1,718 $ 1,692
Weighted-average common shares outstanding:      
Basic (in shares) 427,062,537 449,731,453 478,822,072
Diluted (in shares) 428,157,780 451,213,701 480,430,741
Per common share information:      
Basic earnings (in dollars per share) $ 2.22 $ 3.82 $ 3.54
Diluted earnings (in dollars per share) $ 2.22 $ 3.81 $ 3.52