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BUSINESS OPERATING SEGMENTS
 3 Months Ended
Mar. 31, 2021
Segment Reporting [Abstract]  
BUSINESS OPERATING SEGMENTS
NOTE 16 - BUSINESS OPERATING SEGMENTS
Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2020 Form 10-K.
As of and for the Three Months Ended March 31, 2021
(in millions)Consumer BankingCommercial BankingOtherConsolidated
Net interest income$863 $421 ($167)$1,117 
Noninterest income351 170 21 542 
Total revenue1,214 591 (146)1,659 
Noninterest expense750 227 41 1,018 
Profit (loss) before provision for credit losses464 364 (187)641 
Provision for credit losses59 101 (300)(140)
Income before income tax expense405 263 113 781 
Income tax expense103 52 15 170 
Net income$302 $211 $98 $611 
Total average assets$75,283 $57,738 $49,548 $182,569 
As of and for the Three Months Ended March 31, 2020
(in millions)Consumer BankingCommercial BankingOtherConsolidated
Net interest income$793 $365 $2 $1,160 
Noninterest income357 125 15 497 
Total revenue 1,150 490 17 1,657 
Noninterest expense738 221 53 1,012 
Profit (loss) before provision for credit losses412 269 (36)645 
Provision for credit losses97 43 460 600 
Income (loss) before income tax expense (benefit)315 226 (496)45 
Income tax expense (benefit)79 47 (115)11 
Net income (loss)$236 $179 ($381)$34 
Total average assets $68,415 $59,005 $39,757 $167,177 
There have been no significant changes in the management accounting practices utilized by the Company
regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2020 Form 10-K.