<?xml version="1.0" encoding="UTF-8"?>

<!--XBRL Document Created with Wdesk from Workiva-->
<!--Copyright 2023 Workiva-->
<!--r:13718372-46aa-4a8a-93cd-259bfef7b6cf,g:87a5e00f-5793-443a-bbda-e9bf190474b6-->
<link:linkbase xmlns:link="http://www.xbrl.org/2003/linkbase" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.xbrl.org/2003/linkbase http://www.xbrl.org/2003/xbrl-linkbase-2003-12-31.xsd">
  <link:roleRef roleURI="http://www.citizensbank.com/role/DocumentandEntityInformationDocument" xlink:type="simple" xlink:href="cfg-20230117.xsd#DocumentandEntityInformationDocument"/>
  <link:presentationLink xlink:role="http://www.citizensbank.com/role/DocumentandEntityInformationDocument" xlink:type="extended">
    <link:loc xlink:type="locator" xlink:label="loc_cfg_DocumentandEntityInformationAbstract_1766025c-55f5-4bc5-9fdb-0dd57def3bdb" xlink:href="cfg-20230117.xsd#cfg_DocumentandEntityInformationAbstract"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_DocumentInformationTable_207541db-3214-4678-b55f-2a562a100ea4" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_DocumentInformationTable"/>
    <link:presentationArc order="1" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_cfg_DocumentandEntityInformationAbstract_1766025c-55f5-4bc5-9fdb-0dd57def3bdb" xlink:to="loc_dei_DocumentInformationTable_207541db-3214-4678-b55f-2a562a100ea4" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_us-gaap_StatementClassOfStockAxis_dce518bc-6f1e-4b98-aea5-06c70dd3b47f" xlink:href="https://xbrl.fasb.org/us-gaap/2021/elts/us-gaap-2021-01-31.xsd#us-gaap_StatementClassOfStockAxis"/>
    <link:presentationArc order="1" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationTable_207541db-3214-4678-b55f-2a562a100ea4" xlink:to="loc_us-gaap_StatementClassOfStockAxis_dce518bc-6f1e-4b98-aea5-06c70dd3b47f" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_us-gaap_ClassOfStockDomain_5e89aadb-b175-4b4f-bea2-a935255f14c3" xlink:href="https://xbrl.fasb.org/us-gaap/2021/elts/us-gaap-2021-01-31.xsd#us-gaap_ClassOfStockDomain"/>
    <link:presentationArc order="1" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_us-gaap_StatementClassOfStockAxis_dce518bc-6f1e-4b98-aea5-06c70dd3b47f" xlink:to="loc_us-gaap_ClassOfStockDomain_5e89aadb-b175-4b4f-bea2-a935255f14c3" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_us-gaap_CommonStockMember_a5d3fa03-2c55-4421-98a1-d8168649279e" xlink:href="https://xbrl.fasb.org/us-gaap/2021/elts/us-gaap-2021-01-31.xsd#us-gaap_CommonStockMember"/>
    <link:presentationArc order="1" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_us-gaap_ClassOfStockDomain_5e89aadb-b175-4b4f-bea2-a935255f14c3" xlink:to="loc_us-gaap_CommonStockMember_a5d3fa03-2c55-4421-98a1-d8168649279e" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_us-gaap_SeriesDPreferredStockMember_7c92dcd1-212e-43bf-a1eb-7955857b2631" xlink:href="https://xbrl.fasb.org/us-gaap/2021/elts/us-gaap-2021-01-31.xsd#us-gaap_SeriesDPreferredStockMember"/>
    <link:presentationArc order="2" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_us-gaap_ClassOfStockDomain_5e89aadb-b175-4b4f-bea2-a935255f14c3" xlink:to="loc_us-gaap_SeriesDPreferredStockMember_7c92dcd1-212e-43bf-a1eb-7955857b2631" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_us-gaap_SeriesEPreferredStockMember_8f69ef0c-85e3-4668-97c3-e8cfb7cac0c8" xlink:href="https://xbrl.fasb.org/us-gaap/2021/elts/us-gaap-2021-01-31.xsd#us-gaap_SeriesEPreferredStockMember"/>
    <link:presentationArc order="3" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_us-gaap_ClassOfStockDomain_5e89aadb-b175-4b4f-bea2-a935255f14c3" xlink:to="loc_us-gaap_SeriesEPreferredStockMember_8f69ef0c-85e3-4668-97c3-e8cfb7cac0c8" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_DocumentInformationDocumentAxis_ce688a7b-c284-43f5-b04c-7ddc9a01d02a" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_DocumentInformationDocumentAxis"/>
    <link:presentationArc order="2" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationTable_207541db-3214-4678-b55f-2a562a100ea4" xlink:to="loc_dei_DocumentInformationDocumentAxis_ce688a7b-c284-43f5-b04c-7ddc9a01d02a" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_DocumentDomain_3090ceb1-3c91-4557-90dc-40c48f36df2a" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_DocumentDomain"/>
    <link:presentationArc order="1" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationDocumentAxis_ce688a7b-c284-43f5-b04c-7ddc9a01d02a" xlink:to="loc_dei_DocumentDomain_3090ceb1-3c91-4557-90dc-40c48f36df2a" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_DocumentInformationLineItems"/>
    <link:presentationArc order="3" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationTable_207541db-3214-4678-b55f-2a562a100ea4" xlink:to="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityRegistrantName_a18c414a-6d87-4690-96e7-07fb3d4ba9a3" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityRegistrantName"/>
    <link:presentationArc order="1" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityRegistrantName_a18c414a-6d87-4690-96e7-07fb3d4ba9a3" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_AmendmentFlag_766c8845-b00c-4185-8f39-2b97e2e3393a" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_AmendmentFlag"/>
    <link:presentationArc order="2" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_AmendmentFlag_766c8845-b00c-4185-8f39-2b97e2e3393a" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityCentralIndexKey_867327f7-0434-49d9-bcd7-903f919f5371" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityCentralIndexKey"/>
    <link:presentationArc order="3" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityCentralIndexKey_867327f7-0434-49d9-bcd7-903f919f5371" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_DocumentType_69b8f7f5-ab8a-4397-94d0-be20eca21b55" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_DocumentType"/>
    <link:presentationArc order="4" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_DocumentType_69b8f7f5-ab8a-4397-94d0-be20eca21b55" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_DocumentPeriodEndDate_0fc18035-51e6-416f-8198-aac3bd3c674f" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_DocumentPeriodEndDate"/>
    <link:presentationArc order="5" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_DocumentPeriodEndDate_0fc18035-51e6-416f-8198-aac3bd3c674f" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityIncorporationStateCountryCode_d6072ec2-e8ba-4d4f-9c3c-1b8dc7257b8c" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityIncorporationStateCountryCode"/>
    <link:presentationArc order="6" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityIncorporationStateCountryCode_d6072ec2-e8ba-4d4f-9c3c-1b8dc7257b8c" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityFileNumber_9e10d7f8-3552-48e1-8f35-fa13c9c8982c" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityFileNumber"/>
    <link:presentationArc order="7" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityFileNumber_9e10d7f8-3552-48e1-8f35-fa13c9c8982c" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityTaxIdentificationNumber_2876cdde-10aa-40dc-b3aa-bda67ab3122d" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityTaxIdentificationNumber"/>
    <link:presentationArc order="8" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityTaxIdentificationNumber_2876cdde-10aa-40dc-b3aa-bda67ab3122d" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityAddressAddressLine1_afe849c9-3ed4-4afb-99c0-648745c3eb0b" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityAddressAddressLine1"/>
    <link:presentationArc order="9" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityAddressAddressLine1_afe849c9-3ed4-4afb-99c0-648745c3eb0b" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityAddressCityOrTown_6c564acd-1fa9-4bd1-8c58-eb09da8141ec" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityAddressCityOrTown"/>
    <link:presentationArc order="10" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityAddressCityOrTown_6c564acd-1fa9-4bd1-8c58-eb09da8141ec" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityAddressStateOrProvince_49e006e2-e5aa-406f-bcd8-346868ca9b96" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityAddressStateOrProvince"/>
    <link:presentationArc order="11" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityAddressStateOrProvince_49e006e2-e5aa-406f-bcd8-346868ca9b96" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityAddressPostalZipCode_307af532-d571-4e5c-a305-361b58a3d6bf" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityAddressPostalZipCode"/>
    <link:presentationArc order="12" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityAddressPostalZipCode_307af532-d571-4e5c-a305-361b58a3d6bf" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_CityAreaCode_439cc095-ae4a-4b11-a584-879ace67fe57" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_CityAreaCode"/>
    <link:presentationArc order="13" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_CityAreaCode_439cc095-ae4a-4b11-a584-879ace67fe57" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_LocalPhoneNumber_395d82d4-e824-414b-a3e5-0d133412acc1" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_LocalPhoneNumber"/>
    <link:presentationArc order="14" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_LocalPhoneNumber_395d82d4-e824-414b-a3e5-0d133412acc1" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_Security12bTitle_1c8e8e68-ef6a-4e71-9ff2-4c78d703a901" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_Security12bTitle"/>
    <link:presentationArc order="15" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_Security12bTitle_1c8e8e68-ef6a-4e71-9ff2-4c78d703a901" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_TradingSymbol_33d903e0-e7a6-47b7-b59d-1a4ae1341093" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_TradingSymbol"/>
    <link:presentationArc order="16" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_TradingSymbol_33d903e0-e7a6-47b7-b59d-1a4ae1341093" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_SecurityExchangeName_7dde9bf9-ef3d-4048-a5c6-5ab216a8a87c" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_SecurityExchangeName"/>
    <link:presentationArc order="17" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_SecurityExchangeName_7dde9bf9-ef3d-4048-a5c6-5ab216a8a87c" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_EntityEmergingGrowthCompany_3d856133-7894-430d-b277-170240974b64" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_EntityEmergingGrowthCompany"/>
    <link:presentationArc order="18" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_EntityEmergingGrowthCompany_3d856133-7894-430d-b277-170240974b64" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_WrittenCommunications_5d67eb65-5719-4816-9850-f6edfda5cf5b" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_WrittenCommunications"/>
    <link:presentationArc order="19" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_WrittenCommunications_5d67eb65-5719-4816-9850-f6edfda5cf5b" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_SolicitingMaterial_92a1dd4f-f8c7-4b24-adfa-8f15d339ff25" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_SolicitingMaterial"/>
    <link:presentationArc order="20" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_SolicitingMaterial_92a1dd4f-f8c7-4b24-adfa-8f15d339ff25" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_PreCommencementTenderOffer_4d9ca531-71a6-4246-a986-fa748b9f98a3" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_PreCommencementTenderOffer"/>
    <link:presentationArc order="21" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_PreCommencementTenderOffer_4d9ca531-71a6-4246-a986-fa748b9f98a3" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
    <link:loc xlink:type="locator" xlink:label="loc_dei_PreCommencementIssuerTenderOffer_b02fe7af-6191-41d3-8dd4-08415be669dd" xlink:href="https://xbrl.sec.gov/dei/2021/dei-2021.xsd#dei_PreCommencementIssuerTenderOffer"/>
    <link:presentationArc order="22" xlink:arcrole="http://www.xbrl.org/2003/arcrole/parent-child" xlink:from="loc_dei_DocumentInformationLineItems_0f293c80-614c-4373-8436-19b331cf9233" xlink:to="loc_dei_PreCommencementIssuerTenderOffer_b02fe7af-6191-41d3-8dd4-08415be669dd" xlink:type="arc" preferredLabel="http://www.xbrl.org/2003/role/terseLabel"/>
  </link:presentationLink>
</link:linkbase>
