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BUSINESS OPERATING SEGMENTS | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
BUSINESS OPERATING SEGMENTS | NOTE 26 - BUSINESS OPERATING SEGMENTS The Company is managed by its CODM, the Chief Executive Officer, on a segment basis. The Company’s three reportable business operating segments are Consumer Banking, Commercial Banking, and Non-Core. The business operating segments are determined based on the products and services provided, or the type of customer served. Each business operating segment has a segment head that reports directly to the Chief Executive Officer, who has final authority over resource allocation decisions and performance assessment. The business operating segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. The CODM utilizes segment pretax profit or loss as the primary measure to allocate resources to the Company’s business operating segments during the annual budgeting and forecasting process. This measure is also used to assess the performance of each segment, with a focus on monitoring net interest income, noninterest income, and noninterest expense. To ensure effective oversight, the CODM participates in monthly business review meetings, where budget-to-actual variances for pretax profit or loss and its components are analyzed. These evaluations inform the CODM’s decisions regarding the allocation of capital and resources across the business operating segments, ensuring alignment with the Company’s strategic objectives. Developing and applying methodologies used to allocate items among the business operating segments is a dynamic process. Accordingly, financial results may be revised periodically as management systems are enhanced, methods of evaluating performance or product lines are updated, or organizational structure changes occur. Reportable Segments Segment results are determined based upon the Company’s organizational and management structure, with balance sheet and statement of operations items assigned to each of the business operating segments. The results are not necessarily comparable with similar information reported by other financial institutions. A description of each reportable business operating segment is presented below: Consumer Banking The Consumer Banking segment serves consumer customers and small businesses, offering traditional banking products and services including deposits, mortgage and home equity lending, credit cards, small business loans, education loans, point-of-sale finance loans, and wealth management and investment services. Citizens Private Bank integrates wealth management and banking services to serve high- and ultra-high-net-worth individuals and families, as well as businesses. The segment’s distribution channels include a branch network, ATMs and a workforce of experienced specialists covering lending, savings and investment needs as well as a broad range of small business products and services. The Company’s Consumer Banking value proposition is based on providing simple, easy to understand product offerings and a convenient banking experience with a more personalized approach. Commercial Banking The Commercial Banking segment primarily serves companies and institutions and strives to be a trusted advisor to its clients and preferred provider for their banking needs. A broad complement of financial products and solutions are offered, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as syndicated loans, corporate finance, mergers and acquisitions, and debt and equity capital markets capabilities. The segment focuses on middle-market companies, large corporations and institutions and has dedicated teams with industry and product expertise in Aerospace, Defense and Government Services, Communications, Transportation and Logistics, Food and Restaurants, Human Capital Management, and Gaming. While the segment’s business development efforts are predominantly focused in the Company’s footprint, some of its specialized industry businesses also operate on a national basis. A key component of Commercial Banking’s growth strategy is to present clients with ideas that help their businesses thrive and, in doing so, expand the breadth and depth of our banking relationship with them. Non-Core The Non-Core segment includes the Company’s indirect auto and certain purchased consumer loan portfolios that the Company discontinued the origination of in 2023 as part of its balance sheet optimization strategy. These portfolios were transferred from the Consumer Banking segment into this segment during 2023. Non-segment Operations Other Non-segment operations are classified as Other and include assets, liabilities, capital, revenues, provision (benefit) for credit losses, expenses and income tax expense not attributed to the Company’s Consumer Banking, Commercial Banking, or Non-Core segments as well as treasury and community development. Management accounting practices utilized by the Company to measure the performance and produce the results of its segments include the following: Funds Transfer Pricing The Company’s FTP, a component of net interest income, ensures consistent business segment pricing behavior by removing interest rate risk from business performance. This risk is centrally managed within the Treasury function and reported in Other non-segment operations. Business operating segments are provided an interest credit for funding it generates and an interest charge for assets it holds. The sum of interest income/expense and FTP charges/credits for each business operating segment is its designated net interest income. The offset to FTP charges and credits is recorded in Other non-segment operations. The Company employs a matched maturity FTP methodology for the Consumer Banking and Commercial Banking business operating segments with rates based on a product’s repricing frequency and interest sensitivity, as well as other factors. The FTP charge for the Non-Core business operating segment is based on an implied reference pool of high-cost funding sources. This method applies a waterfall marginal funding approach referencing the Company’s secured borrowings collateralized by auto loans, FHLB advances, and various other higher-cost deposit sources required to fully debt-fund the assets. Provision for credit losses The provision for credit losses for each business operating segment is based on actual net charge-offs recognized by the business operating segment. The difference between the consolidated provision for credit losses and total net charge-offs for all business operating segments is reflected in Other non-segment operations. Income taxes Income taxes are assessed to each business operating segment at a standard tax rate with the residual tax expense or benefit to arrive at the consolidated effective tax rate included in Other non-segment operations. Expenses Noninterest expenses incurred by centrally-managed operations or business lines that directly support the operations of another business line are charged to the applicable business line based on its utilization of those services. Goodwill Goodwill is allocated to the Consumer Banking and Commercial Banking business operating segments for impairment testing purposes. Substantially all revenues generated and long-lived assets held by the Company’s business operating segments are derived from customers that reside in the United States. No business operating segment earns revenue from a single external customer that represents ten percent or more of the Company’s total revenues.
| Year Ended December 31, 2024
(dollars in millions) | Consumer Banking |  | Commercial Banking |  | Non-Core |  | Other |  | Consolidated
Net interest income | $4,565 |  |  | $1,950 |  |  | ($117) |  |  | ($765) |  |  | $5,633 |
Noninterest income | 1,131 |  |  | 908 |  |  | — |  |  | 137 |  |  | 2,176 |
Total revenue | 5,696 |  |  | 2,858 |  |  | (117) |  |  | (628) |  |  | 7,809 |
Direct expenses(1)(2) | 2,325 |  |  | 835 |  |  | 4 |  |  | 2,070 |  |  | 5,234 |
Indirect expenses(3) | 1,353 |  |  | 406 |  |  | 94 |  |  | (1,853) |  |  | — |
Noninterest expense | 3,678 |  |  | 1,241 |  |  | 98 |  |  | 217 |  |  | 5,234 |
Profit (loss) before provision (benefit) for credit losses | 2,018 |  |  | 1,617 |  |  | (215) |  |  | (845) |  |  | 2,575 |
Provision (benefit) for credit losses | 331 |  |  | 353 |  |  | 61 |  |  | (58) |  |  | 687 |
Income (loss) before income tax expense (benefit) | 1,687 |  |  | 1,264 |  |  | (276) |  |  | (787) |  |  | 1,888 |
Income tax expense (benefit) | 434 |  |  | 291 |  |  | (70) |  |  | (276) |  |  | 379 |
Net income (loss) | $1,253 |  |  | $973 |  |  | ($206) |  |  | ($511) |  |  | $1,509 |
Total average assets | $75,037 |  |  | $68,478 |  |  | $8,942 |  |  | $66,567 |  |  | $219,024 |
(1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $113 million, $26 million and $312 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology.
| Year Ended December 31, 2023
(dollars in millions) | Consumer Banking |  | Commercial Banking |  | Non-Core |  | Other |  | Consolidated
Net interest income | $4,187 |  |  | $2,292 |  |  | ($129) |  |  | ($109) |  |  | $6,241 |
Noninterest income | 1,067 |  |  | 784 |  |  | — |  |  | 132 |  |  | 1,983 |
Total revenue | 5,254 |  |  | 3,076 |  |  | (129) |  |  | 23 |  |  | 8,224 |
Direct expenses(1)(2) | 2,244 |  |  | 857 |  |  | 13 |  |  | 2,393 |  |  | 5,507 |
Indirect expenses(3) | 1,298 |  |  | 438 |  |  | 110 |  |  | (1,846) |  |  | — |
Noninterest expense | 3,542 |  |  | 1,295 |  |  | 123 |  |  | 547 |  |  | 5,507 |
Profit (loss) before provision (benefit) for credit losses | 1,712 |  |  | 1,781 |  |  | (252) |  |  | (524) |  |  | 2,717 |
Provision (benefit) for credit losses | 280 |  |  | 250 |  |  | 78 |  |  | 79 |  |  | 687 |
Income (loss) before income tax expense (benefit) | 1,432 |  |  | 1,531 |  |  | (330) |  |  | (603) |  |  | 2,030 |
Income tax expense (benefit) | 373 |  |  | 378 |  |  | (86) |  |  | (243) |  |  | 422 |
Net income (loss) | $1,059 |  |  | $1,153 |  |  | ($244) |  |  | ($360) |  |  | $1,608 |
Total average assets | $72,693 |  |  | $76,028 |  |  | $13,745 |  |  | $59,755 |  |  | $222,221 |
(1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $106 million, $30 million and $291 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology.
| Year Ended December 31, 2022
(dollars in millions) | Consumer Banking |  | Commercial Banking |  | Non-Core |  | Other |  | Consolidated
Net interest income | $3,649 |  |  | $2,103 |  |  | $378 |  |  | ($118) |  |  | $6,012 |
Noninterest income | 1,063 |  |  | 845 |  |  | — |  |  | 101 |  |  | 2,009 |
Total revenue | 4,712 |  |  | 2,948 |  |  | 378 |  |  | (17) |  |  | 8,021 |
Direct expenses(1)(2) | 2,103 |  |  | 820 |  |  | 23 |  |  | 1,946 |  |  | 4,892 |
Indirect expenses(3) | 1,152 |  |  | 403 |  |  | 113 |  |  | (1,668) |  |  | — |
Noninterest expense | 3,255 |  |  | 1,223 |  |  | 136 |  |  | 278 |  |  | 4,892 |
Profit (loss) before provision (benefit) for credit losses | 1,457 |  |  | 1,725 |  |  | 242 |  |  | (295) |  |  | 3,129 |
Provision (benefit) for credit losses | 174 |  |  | 46 |  |  | 52 |  |  | 202 |  |  | 474 |
Income (loss) before income tax expense (benefit) | 1,283 |  |  | 1,679 |  |  | 190 |  |  | (497) |  |  | 2,655 |
Income tax expense (benefit) | 328 |  |  | 375 |  |  | 48 |  |  | (169) |  |  | 582 |
Net income (loss) | $955 |  |  | $1,304 |  |  | $142 |  |  | ($328) |  |  | $2,073 |
Total average assets | $68,027 |  |  | $74,919 |  |  | $18,121 |  |  | $53,994 |  |  | $215,061 |
(1) Represents operating expenses incurred by the business operating segments and primarily includes salaries and employee benefits, equipment and software, outside services, and occupancy. (2) Includes depreciation and amortization of $97 million, $27 million and $274 million, respectively, for the Consumer Banking, Commercial Banking and Other business operating segments. (3) Represents allocated corporate overhead from support functions such as finance, risk, human resources, and information technology.

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