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Asset Quality (Tables) | 6 Months Ended
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Jun. 30, 2026
Credit Loss [Abstract] |
Schedule of Financing Receivable, Allowance for Credit Loss | The changes in the ALLL by loan category for the periods indicated are as follows: Three months ended June 30, 2026:
Dollars in millions | March 31, 2026 | Provision |  | Charge-offs | Recoveries | June 30, 2026
Commercial and Industrial | $ | 767 |  | $ | 113 |  |  | $ | (84) |  | $ | 9 |  | $ | 805 |
Commercial real estate: |  |  |  |  |  |
Real estate — commercial mortgage | 253 |  | 8 |  |  | (20) |  | 1 |  | 242 |
Real estate — construction | 51 |  | (14) |  |  | — |  | — |  | 37 |
Total commercial real estate loans | 304 |  | (6) |  |  | (20) |  | 1 |  | 279 |
Commercial lease financing | 26 |  | (2) |  |  | (1) |  | — |  | 23 |
Total commercial loans | 1,097 |  | 105 |  |  | (105) |  | 10 |  | 1,107 |
Real estate — residential mortgage | 69 |  | (2) |  |  | (1) |  | 1 |  | 67 |
Home equity loans | 51 |  | (3) |  |  | — |  | — |  | 48 |
Other consumer loans | 148 |  | 5 |  |  | (14) |  | 3 |  | 142 |
Credit cards | 84 |  | 6 |  |  | (11) |  | 2 |  | 81 |
Total consumer loans | 352 |  | 6 |  |  | (26) |  | 6 |  | 338 |
Total ALLL — continuing operations | 1,449 |  | 111 |  | (a) | (131) |  | 16 |  | 1,445 |
Discontinued operations | 11 |  | (2) |  |  | — |  | — |  | 9 |
Total ALLL — including discontinued operations | $ | 1,460 |  | $ | 109 |  |  | $ | (131) |  | $ | 16 |  | $ | 1,454 |
(a)Excludes a credit related to reserves on lending-related commitments of $19 million. Three months ended June 30, 2025:
Dollars in millions | March 31, 2025 | Provision |  | Charge-offs | Recoveries | June 30, 2025
Commercial and Industrial | $ | 669 |  | $ | 84 |  |  | $ | (94) |  | $ | 19 |  | $ | 678 |
Commercial real estate: |  |  |  |  |  |
Real estate — commercial mortgage | 297 |  | 27 |  |  | (6) |  | 1 |  | 319 |
Real estate — construction | 57 |  | — |  |  | — |  | — |  | 57 |
Total commercial real estate loans | 354 |  | 27 |  |  | (6) |  | 1 |  | 376 |
Commercial lease financing | 34 |  | — |  |  | (2) |  | — |  | 32 |
Total commercial loans | 1,057 |  | 111 |  |  | (102) |  | 20 |  | 1,086 |
Real estate — residential mortgage | 71 |  | (4) |  |  | — |  | 1 |  | 68 |
Home equity loans | 75 |  | (7) |  |  | — |  | 1 |  | 69 |
Other consumer loans | 143 |  | 9 |  |  | (13) |  | 2 |  | 141 |
Credit cards | 83 |  | 10 |  |  | (12) |  | 1 |  | 82 |
Total consumer loans | 372 |  | 8 |  |  | (25) |  | 5 |  | 360 |
Total ALLL — continuing operations | 1,429 |  | 119 |  | (a) | (127) |  | 25 |  | 1,446 |
Discontinued operations | 13 |  | — |  |  | (1) |  | — |  | 12 |
Total ALLL — including discontinued operations | $ | 1,442 |  | $ | 119 |  |  | $ | (128) |  | $ | 25 |  | $ | 1,458 |
(a)Excludes a provision related to reserves on lending-related commit ments of $19 million. Six months ended June 30, 2026:
Dollars in millions | December 31, 2025 | Provision |  | Charge-offs | Recoveries | June 30, 2026
Commercial and Industrial | $ | 745 |  | $ | 215 |  |  | $ | (174) |  | $ | 19 |  | $ | 805 |
Commercial real estate: |  |  |  |  |  |
Real estate — commercial mortgage | 252 |  | 10 |  |  | (21) |  | 1 |  | 242 |
Real estate — construction | 55 |  | (18) |  |  | — |  | — |  | 37 |
Total commercial real estate loans | 307 |  | (8) |  |  | (21) |  | 1 |  | 279 |
Commercial lease financing | 26 |  | (2) |  |  | (1) |  | — |  | 23 |
Total commercial loans | 1,078 |  | 205 |  |  | (196) |  | 20 |  | 1,107 |
Real estate — residential mortgage | 66 |  | — |  |  | (1) |  | 2 |  | 67 |
Home equity loans | 52 |  | (4) |  |  | (1) |  | 1 |  | 48 |
Other consumer loans | 149 |  | 17 |  |  | (29) |  | 5 |  | 142 |
Credit cards | 82 |  | 16 |  |  | (21) |  | 4 |  | 81 |
Total consumer loans | 349 |  | 29 |  |  | (52) |  | 12 |  | 338 |
Total ALLL — continuing operations | 1,427 |  | 234 |  | (a) | (248) |  | 32 |  | 1,445 |
Discontinued operations | 11 |  | (1) |  |  | (1) |  | — |  | 9 |
Total ALLL — including discontinued operations | $ | 1,438 |  | $ | 233 |  |  | $ | (249) |  | $ | 32 |  | $ | 1,454 |
(a)Excludes a credit related to reserves on lending-related commitments of $36 million. Six months ended June 30, 2025:
Dollars in millions | December 31, 2024 | Provision |  | Charge-offs | Recoveries | June 30, 2025
Commercial and Industrial | $ | 639 |  | $ | 166 |  |  | $ | (156) |  | $ | 29 |  | $ | 678 |
Commercial real estate: |  |  |  |  |  |
Real estate — commercial mortgage | 320 |  | 40 |  |  | (42) |  | 1 |  | 319 |
Real estate — construction | 51 |  | 6 |  |  | — |  | — |  | 57 |
Total commercial real estate loans | 371 |  | 46 |  |  | (42) |  | 1 |  | 376 |
Commercial lease financing | 27 |  | 7 |  |  | (2) |  | — |  | 32 |
Total commercial loans | 1,037 |  | 219 |  |  | (200) |  | 30 |  | 1,086 |
Real estate — residential mortgage | 90 |  | (23) |  |  | (1) |  | 2 |  | 68 |
Home equity loans | 70 |  | (2) |  |  | (1) |  | 2 |  | 69 |
Other consumer loans | 136 |  | 28 |  |  | (27) |  | 4 |  | 141 |
Credit cards | 76 |  | 27 |  |  | (24) |  | 3 |  | 82 |
Total consumer loans | 372 |  | 30 |  |  | (53) |  | 11 |  | 360 |
Total ALLL — continuing operations | 1,409 |  | 249 |  | (a) | (253) |  | 41 |  | 1,446 |
Discontinued operations | 13 |  | — |  |  | (1) |  | — |  | 12 |
Total ALLL — including discontinued operations | $ | 1,422 |  | $ | 249 |  |  | $ | (254) |  | $ | 41 |  | $ | 1,458 |
(a)Excludes a provision related to reserves on lending-related commitments of $7 million.
Schedule of Significant Macroeconomic Variables of Loan Portfolios | The following table discloses key macroeconomic variables for each loan portfolio.
Segment | Portfolio | Key Macroeconomic Variables (a)
Commercial | Commercial and industrial | BBB corporate bond rate (spread), fixed investment, business bankruptcies, GDP, industrial production, unemployment rate, and Producer Price Index
Commercial real estate | Property & real estate price indices, unemployment rate, business bankruptcies, GDP, and SOFR
Commercial lease financing | BBB corporate bond rate (spread), GDP, and unemployment rate
Consumer | Real estate — residential mortgage | GDP, home price index, unemployment rate, 30 year mortgage rate and U.S. household income
Home equity | Home price index, unemployment rate, and 30 year mortgage rate
Other consumer | Unemployment rate, prime rate and U.S. household income
Credit cards | Unemployment rate and U.S. household income
Discontinued operations | Unemployment rate
(a)Variables include all transformations and interactions with other risk drivers. Additionally, variables may have varying impacts at different points in the economic cycle.
Schedule of Financing Receivable Credit Quality Indicators | Credit Risk Profile by Creditworthiness Category and Vintage (a)(b)
As of June 30, 2026 | Term Loans | Revolving Loans Amortized Cost Basis | Revolving Loans Converted to Term Loans Amortized Cost Basis |
| Amortized Cost Basis by Origination Year and Internal Risk Rating |
Dollars in millions | 2026 | 2025 | 2024 | 2023 | 2022 | Prior | Total
Commercial and Industrial |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |
Pass | $ | 5,938 |  | $ | 9,900 |  | $ | 5,330 |  | $ | 1,971 |  | $ | 4,180 |  | $ | 5,473 |  | $ | 26,095 |  | $ | 262 |  | $ | 59,149 |
Criticized (Accruing) | 17 |  | 244 |  | 178 |  | 206 |  | 427 |  | 728 |  | 1,414 |  | 13 |  | 3,227 |
Criticized (Nonaccruing) | 4 |  | 3 |  | 8 |  | 18 |  | 50 |  | 62 |  | 213 |  | — |  | 358 |
Total commercial and industrial | 5,959 |  | 10,147 |  | 5,516 |  | 2,195 |  | 4,657 |  | 6,263 |  | 27,722 |  | 275 |  | 62,734 |
Annual gross write-offs | — |  | 1 |  | 1 |  | 8 |  | 17 |  | 20 |  | 127 |  | — |  | 174 |
Real estate — commercial mortgage |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |
Pass | 1,232 |  | 3,028 |  | 781 |  | 474 |  | 1,527 |  | 3,890 |  | 1,649 |  | 69 |  | 12,650 |
Criticized (Accruing) | 1 |  | 93 |  | 62 |  | 119 |  | 302 |  | 432 |  | 18 |  | 8 |  | 1,035 |
Criticized (Nonaccruing) | — |  | — |  | 53 |  | 7 |  | 127 |  | 65 |  | 4 |  | — |  | 256 |
Total real estate — commercial mortgage | 1,233 |  | 3,121 |  | 896 |  | 600 |  | 1,956 |  | 4,387 |  | 1,671 |  | 77 |  | 13,941 |
Annual gross write-offs | — |  | — |  | 6 |  | — |  | 10 |  | 5 |  | — |  | — |  | 21 |
Real estate — construction |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |
Pass | 35 |  | 786 |  | 712 |  | 482 |  | 241 |  | 62 |  | 345 |  | — |  | 2,663 |
Criticized (Accruing) | — |  | 14 |  | 2 |  | 35 |  | — |  | 179 |  | — |  | 3 |  | 233 |
Criticized (Nonaccruing) | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |
Total real estate — construction | 35 |  | 800 |  | 714 |  | 517 |  | 241 |  | 241 |  | 345 |  | 3 |  | 2,896 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |
Commercial lease financing |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |
Pass | 145 |  | 246 |  | 207 |  | 255 |  | 366 |  | 713 |  | — |  | — |  | 1,932 |
Criticized (Accruing) | 1 |  | 4 |  | 2 |  | 18 |  | 17 |  | 17 |  | — |  | — |  | 59 |
Criticized (Nonaccruing) | — |  | — |  | — |  | 4 |  | 1 |  | 1 |  | — |  | — |  | 6 |
Total commercial lease financing | 146 |  | 250 |  | 209 |  | 277 |  | 384 |  | 731 |  |  | — |  | 1,997 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | 1 |  | — |  | — |  | 1 |
Total commercial loans | $ | 7,373 |  | $ | 14,318 |  | $ | 7,335 |  | $ | 3,589 |  | $ | 7,238 |  | $ | 11,622 |  | $ | 29,738 |  | $ | 355 |  | $ | 81,568 |
Total commercial loan annual gross write-offs | $ | — |  | $ | 1 |  | $ | 7 |  | $ | 8 |  | $ | 27 |  | $ | 26 |  | $ | 127 |  | $ | — |  | $ | 196 |
As of December 31, 2025 | Term Loans | Revolving Loans Amortized Cost Basis | Revolving Loans Converted to Term Loans Amortized Cost Basis |  |
| Amortized Cost Basis by Origination Year and Internal Risk Rating |  |
Dollars in millions | 2025 | 2024 | 2023 | 2022 | 2021 | Prior | Total |
Commercial and Industrial |  |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |  |
Pass | $ | 9,473 |  | $ | 5,864 |  | $ | 2,263 |  | $ | 5,313 |  | $ | 2,648 |  | $ | 4,115 |  | $ | 24,267 |  | $ | 174 |  | $ | 54,117 |  |
Criticized (Accruing) | 139 |  | 218 |  | 171 |  | 463 |  | 259 |  | 493 |  | 1,535 |  | 37 |  | 3,315 |  |
Criticized (Nonaccruing) | 1 |  | 14 |  | 18 |  | 54 |  | 21 |  | 33 |  | 115 |  | — |  | 256 |  |
Total commercial and industrial | 9,613 |  | 6,096 |  | 2,452 |  | 5,830 |  | 2,928 |  | 4,641 |  | 25,917 |  | 211 |  | 57,688 |  |
Annual gross write-offs | 13 |  | 27 |  | 22 |  | 27 |  | 8 |  | 28 |  | 187 |  | — |  | 312 |  |
Real estate — commercial mortgage |  |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |  |
Pass | 3,246 |  | 826 |  | 651 |  | 1,911 |  | 1,519 |  | 2,997 |  | 1,366 |  | 29 |  | 12,545 |  |
Criticized (Accruing) | 8 |  | 99 |  | 60 |  | 326 |  | 237 |  | 246 |  | 20 |  | 9 |  | 1,005 |  |
Criticized (Nonaccruing) | — |  | 16 |  | 3 |  | 95 |  | 31 |  | 9 |  | 3 |  | — |  | 157 |  |
Total real estate — commercial mortgage | 3,254 |  | 941 |  | 714 |  | 2,332 |  | 1,787 |  | 3,252 |  | 1,389 |  | 38 |  | 13,707 |  |
Annual gross write-offs | 19 |  | 14 |  | 1 |  | 18 |  | 29 |  | 10 |  | 3 |  | — |  | 94 |  |
Real estate — construction |  |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |  |
Pass | 468 |  | 565 |  | 771 |  | 262 |  | 130 |  | 72 |  | 296 |  | 2 |  | 2,566 |  |
Criticized (Accruing) | — |  | — |  | 20 |  | 95 |  | 36 |  | 127 |  | — |  | — |  | 278 |  |
Criticized (Nonaccruing) | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |  |
Total real estate — construction | 468 |  | 565 |  | 791 |  | 357 |  | 166 |  | 199 |  | 296 |  | 2 |  | 2,844 |  |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |  | — |  |
Commercial lease financing |  |  |  |  |  |  |  |  |  |
Risk Rating: |  |  |  |  |  |  |  |  |  |
Pass | 322 |  | 228 |  | 293 |  | 433 |  | 249 |  | 609 |  | — |  | — |  | 2,134 |  |
Criticized (Accruing) | 5 |  | 4 |  | 26 |  | 55 |  | 18 |  | 21 |  | — |  | — |  | 129 |  |
Criticized (Nonaccruing) | — |  | — |  | 5 |  | 2 |  | — |  | — |  | — |  | — |  | 7 |  |
Total commercial lease financing | 327 |  | 232 |  | 324 |  | 490 |  | 267 |  | 630 |  | — |  | — |  | 2,270 |  |
Annual gross write-offs | — |  | — |  | 3 |  | 1 |  | — |  | 2 |  | — |  | — |  | 6 |  |
Total commercial loans | $ | 13,662 |  | $ | 7,834 |  | $ | 4,281 |  | $ | 9,009 |  | $ | 5,148 |  | $ | 8,722 |  | $ | 27,602 |  | $ | 251 |  | $ | 76,509 |  |
Total commercial loan annual gross write-offs | $ | 32 |  | $ | 41 |  | $ | 26 |  | $ | 46 |  | $ | 37 |  | $ | 40 |  | $ | 190 |  | $ | — |  | $ | 412 |  |
(a)Accrued intere st of $338 million a nd $338 million as of June 30, 2026, and December 31, 2025, respectively, presented in “Accrued income and other assets” on the Consolidated Balance Sheets, was excluded from the amortized cost basis disclosed in these tables. (b)Gross write-off information is presented on a year-to-date basis for the six months ended June 30, 2026 and the twelve months ended December 31, 2025. Consumer Credit Exposure Credit Risk Profile by FICO Score and Vintage (a)(b)
As of June 30, 2026 | Term Loans | Revolving Loans Amortized Cost Basis | Revolving Loans Converted to Term Loans Amortized Cost Basis |
| Amortized Cost Basis by Origination Year and FICO Score |
Dollars in millions | 2026 | 2025 | 2024 | 2023 | 2022 | Prior | Total
Real estate — residential mortgage |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | $ | 228 |  | $ | 315 |  | $ | 165 |  | $ | 539 |  | $ | 5,028 |  | $ | 9,506 |  | $ | — |  | $ | — |  | $ | 15,781 |
660 to 749 | 56 |  | 55 |  | 34 |  | 92 |  | 567 |  | 1,187 |  | — |  | — |  | 1,991 |
Less than 660 | 2 |  | 6 |  | 13 |  | 26 |  | 104 |  | 240 |  | — |  | — |  | 391 |
No Score | — |  | 2 |  | 2 |  | 1 |  | 1 |  | 7 |  | 2 |  | — |  | 15 |
Total real estate — residential mortgage | 286 |  | 378 |  | 214 |  | 658 |  | 5,700 |  | 10,940 |  | 2 |  | — |  | 18,178 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | 1 |  | — |  | — |  | 1 |
Home equity loans |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | 16 |  | 40 |  | 22 |  | 19 |  | 108 |  | 1,714 |  | 1,736 |  | 153 |  | 3,808 |
660 to 749 | 5 |  | 16 |  | 12 |  | 11 |  | 36 |  | 375 |  | 664 |  | 49 |  | 1,168 |
Less than 660 | — |  | 2 |  | 3 |  | 5 |  | 15 |  | 140 |  | 241 |  | 19 |  | 425 |
No Score | — |  | 1 |  | — |  | — |  | — |  | 1 |  | 5 |  | — |  | 7 |
Total home equity loans | 21 |  | 59 |  | 37 |  | 35 |  | 159 |  | 2,230 |  | 2,646 |  | 221 |  | 5,408 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | — |  | 1 |  | — |  | 1 |
Other consumer loans |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | 83 |  | 144 |  | 59 |  | 87 |  | 906 |  | 1,474 |  | 78 |  | — |  | 2,831 |
660 to 749 | 50 |  | 92 |  | 40 |  | 59 |  | 198 |  | 353 |  | 160 |  | — |  | 952 |
Less than 660 | 5 |  | 19 |  | 10 |  | 20 |  | 49 |  | 87 |  | 50 |  | — |  | 240 |
No Score | 2 |  | 5 |  | 7 |  | 5 |  | 9 |  | 9 |  | 289 |  | — |  | 326 |
Total consumer direct loans | 140 |  | 260 |  | 116 |  | 171 |  | 1,162 |  | 1,923 |  | 577 |  | — |  | 4,349 |
Annual gross write-offs | — |  | 3 |  | 2 |  | 3 |  | 5 |  | 10 |  | 6 |  | — |  | 29 |
Credit cards |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | — |  | — |  | — |  | — |  | — |  | — |  | 471 |  | — |  | 471 |
660 to 749 | — |  | — |  | — |  | — |  | — |  | — |  | 351 |  | — |  | 351 |
Less than 660 | — |  | — |  | — |  | — |  | — |  | — |  | 104 |  | — |  | 104 |
No Score | — |  | — |  | — |  | — |  | — |  | — |  | 1 |  | — |  | 1 |
Total credit cards | — |  | — |  | — |  | — |  | — |  | — |  | 927 |  | — |  | 927 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | — |  | 21 |  | — |  | 21 |
Total consumer loans | $ | 447 |  | $ | 697 |  | $ | 367 |  | $ | 864 |  | $ | 7,021 |  | $ | 15,093 |  | $ | 4,152 |  | $ | 221 |  | $ | 28,862 |
Total consumer loan annual gross write-offs | $ | — |  | $ | 3 |  | $ | 2 |  | $ | 3 |  | $ | 5 |  | $ | 11 |  | $ | 28 |  | $ | — |  | $ | 52 |
As of December 31, 2025 | Term Loans | Revolving Loans Amortized Cost Basis | Revolving Loans Converted to Term Loans Amortized Cost Basis |
| Amortized Cost Basis by Origination Year and FICO Score |
Dollars in millions | 2025 | 2024 | 2023 | 2022 | 2021 | Prior | Total
Real estate — residential mortgage |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | $ | 358 |  | $ | 224 |  | $ | 607 |  | $ | 5,342 |  | $ | 6,738 |  | $ | 3,403 |  | $ | — |  | $ | — |  | $ | 16,672 |
660 to 749 | 69 |  | 36 |  | 86 |  | 504 |  | 582 |  | 420 |  | — |  | — |  | 1,697 |
Less than 660 | 2 |  | 11 |  | 23 |  | 87 |  | 73 |  | 149 |  | — |  | — |  | 345 |
No Score | 2 |  | 2 |  | 2 |  | 1 |  | — |  | 9 |  | 2 |  | — |  | 18 |
Total real estate — residential mortgage | 431 |  | 273 |  | 718 |  | 5,934 |  | 7,393 |  | 3,981 |  | 2 |  | — |  | 18,732 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | 2 |  | — |  | — |  | 2 |
Home equity loans |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | 43 |  | 26 |  | 23 |  | 117 |  | 676 |  | 1,164 |  | 1,749 |  | 179 |  | 3,977 |
660 to 749 | 18 |  | 13 |  | 13 |  | 41 |  | 149 |  | 258 |  | 718 |  | 58 |  | 1,268 |
Less than 660 | 2 |  | 3 |  | 5 |  | 15 |  | 44 |  | 109 |  | 253 |  | 21 |  | 452 |
No Score | — |  | — |  | — |  | — |  | — |  | 1 |  | 5 |  | — |  | 6 |
Total home equity loans | 63 |  | 42 |  | 41 |  | 173 |  | 869 |  | 1,532 |  | 2,725 |  | 258 |  | 5,703 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | — |  | 2 |  | — |  | 2 |
Other consumer loans |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | 175 |  | 73 |  | 104 |  | 986 |  | 1,032 |  | 595 |  | 81 |  | — |  | 3,046 |
660 to 749 | 112 |  | 48 |  | 74 |  | 220 |  | 218 |  | 179 |  | 172 |  | — |  | 1,023 |
Less than 660 | 17 |  | 12 |  | 21 |  | 54 |  | 52 |  | 46 |  | 54 |  | — |  | 256 |
No Score | 12 |  | 8 |  | 5 |  | 10 |  | 13 |  | 6 |  | 265 |  | — |  | 319 |
Total consumer direct loans | 316 |  | 141 |  | 204 |  | 1,270 |  | 1,315 |  | 826 |  | 572 |  | — |  | 4,644 |
Annual gross write-offs | 4 |  | 5 |  | 7 |  | 9 |  | 9 |  | 7 |  | 15 |  | — |  | 56 |
Credit cards |  |  |  |  |  |  |  |  |
FICO Score: |  |  |  |  |  |  |  |  |
750 and above | — |  | — |  | — |  | — |  | — |  | — |  | 479 |  | — |  | 479 |
660 to 749 | — |  | — |  | — |  | — |  | — |  | — |  | 364 |  | — |  | 364 |
Less than 660 | — |  | — |  | — |  | — |  | — |  | — |  | 108 |  | — |  | 108 |
No Score | — |  | — |  | — |  | — |  | — |  | — |  | 2 |  | — |  | 2 |
Total credit cards | — |  | — |  | — |  | — |  | — |  | — |  | 953 |  | — |  | 953 |
Annual gross write-offs | — |  | — |  | — |  | — |  | — |  | — |  | 45 |  | — |  | 45 |
Total consumer loans | $ | 810 |  | $ | 456 |  | $ | 963 |  | $ | 7,377 |  | $ | 9,577 |  | $ | 6,339 |  | $ | 4,252 |  | $ | 258 |  | $ | 30,032 |
Total consumer annual gross write-offs | $ | 4 |  | $ | 5 |  | $ | 7 |  | $ | 9 |  | $ | 9 |  | $ | 9 |  | $ | 62 |  | $ | — |  | $ | 105 |
(a)Accrued intere st of $114 million and $121 million as of June 30, 2026, and December 31, 2025, respectively, presente d in “Accrued income and other assets” on the Consolidated Balance Sheets, was excluded from the amortized cost basis disclosed in this table. (b)Gross write-off information is presented on a year-to-date basis for the six months ended June 30, 2026 and the twelve months ended December 31, 2025.
Schedule of Past Due Loans Including Current Loans | The following aging analysis of past due and current loans as of June 30, 2026, and December 31, 2025, provides further information regarding Key’s credit exposure. Aging Analysis of Loan Portfolio(a)
As of June 30, 2026 | Current (b)(c) | 30-59 Days Past Due (b) | 60-89 Days Past Due (b) | 90 and Greater Days Past Due (b) | Non-performing Loans | Total Past Due and Non-performing Loans (b) | Total Loans (d)
Dollars in millions
LOAN TYPE |  |  |  |  |  |  |
Commercial and industrial | $ | 62,303 |  | $ | 24 |  | $ | 13 |  | $ | 36 |  | $ | 358 |  | $ | 431 |  | $ | 62,734 |
Commercial real estate: |  |  |  |  |  |  |
Commercial mortgage | 13,648 |  | 7 |  | 22 |  | 8 |  | 256 |  | 293 |  | 13,941 |
Construction | 2,895 |  | — |  | — |  | 1 |  | — |  | 1 |  | 2,896 |
Total commercial real estate loans | 16,543 |  | 7 |  | 22 |  | 9 |  | 256 |  | 294 |  | 16,837 |
Commercial lease financing | 1,990 |  | — |  | — |  | 1 |  | 6 |  | 7 |  | 1,997 |
Total commercial loans | $ | 80,836 |  | $ | 31 |  | $ | 35 |  | $ | 46 |  | $ | 620 |  | $ | 732 |  | $ | 81,568 |
Real estate — residential mortgage | $ | 18,052 |  | $ | 12 |  | $ | 5 |  | $ | 9 |  | $ | 100 |  | $ | 126 |  | $ | 18,178 |
Home equity loans | 5,302 |  | 19 |  | 5 |  | 3 |  | 79 |  | 106 |  | 5,408 |
Other consumer loans | 4,304 |  | 14 |  | 9 |  | 18 |  | 4 |  | 45 |  | 4,349 |
Credit cards | 904 |  | 5 |  | 3 |  | 9 |  | 6 |  | 23 |  | 927 |
Total consumer loans | $ | 28,562 |  | $ | 50 |  | $ | 22 |  | $ | 39 |  | $ | 189 |  | $ | 300 |  | $ | 28,862 |
Total loans | $ | 109,398 |  | $ | 81 |  | $ | 57 |  | $ | 85 |  | $ | 809 |  | $ | 1,032 |  | $ | 110,430 |
(a)Amounts in table represent amortized cost and exclude loans held for sale. (b)Accrued inter est of $453 million p resented in “Accrued income and other assets” on the Consolidated Balance Sheets is excluded from the amortized cost basis disclosed in this table. (c)Includes balances of $54 million in Commercial mortgage and $5 million in Real estate - residential mortgage associated with loans sold to GNMA that are 90 days or more past due where Key has the right but not the obligation to repurchase and whose payments are insured by the Federal Housing Administration or guaranteed by the United States Department of Veteran Affairs. (d)Net of unearned income, net of deferred fees and costs, and unamortized discounts and premiums.
As of December 31, 2025 | Current (b)(c) | 30-59 Days Past Due (b) | 60-89 Days Past Due (b) | 90 and Greater Days Past Due (b) | Non-performing Loans | Total Past Due and Non-performing Loans (b) |  | Total Loans (d)
Dollars in millions
LOAN TYPE |  |  |  |  |  |  |  |
Commercial and industrial | $ | 57,336 |  | $ | 38 |  | $ | 17 |  | $ | 41 |  | $ | 256 |  | $ | 352 |  |  | $ | 57,688 |
Commercial real estate: |  |  |  |  |  |  |  |
Commercial mortgage | 13,450 |  | 47 |  | 20 |  | 33 |  | 157 |  | 257 |  |  | 13,707 |
Construction | 2,843 |  | — |  | — |  | 1 |  | — |  | 1 |  |  | 2,844 |
Total commercial real estate loans | 16,293 |  | 47 |  | 20 |  | 34 |  | 157 |  | 258 |  |  | 16,551 |
Commercial lease financing | 2,260 |  | 3 |  | — |  | — |  | 7 |  | 10 |  |  | 2,270 |
Total commercial loans | $ | 75,889 |  | $ | 88 |  | $ | 37 |  | $ | 75 |  | $ | 420 |  | $ | 620 |  |  | $ | 76,509 |
Real estate — residential mortgage | $ | 18,593 |  | $ | 21 |  | $ | 14 |  | $ | — |  | $ | 104 |  | $ | 139 |  |  | $ | 18,732 |
Home equity loans | 5,593 |  | 18 |  | 7 |  | 5 |  | 80 |  | 110 |  |  | 5,703 |
Other consumer loans | 4,606 |  | 15 |  | 10 |  | 9 |  | 4 |  | 38 |  |  | 4,644 |
Credit cards | 926 |  | 6 |  | 4 |  | 10 |  | 7 |  | 27 |  |  | 953 |
Total consumer loans | $ | 29,718 |  | $ | 60 |  | $ | 35 |  | $ | 24 |  | $ | 195 |  | $ | 314 |  |  | $ | 30,032 |
Total loans | $ | 105,607 |  | $ | 148 |  | $ | 72 |  | $ | 99 |  | $ | 615 |  | $ | 934 |  |  | $ | 106,541 |
(a)Amounts in table represent amortized cost and exclude loans held for sale. (b)Accrued interest of $459 million presented in “Accrued income and other assets” on the Consolidated Balance Sheets is excluded from the amortized cost basis disclosed in this table. (c)Includes balances of $66 million in Commercial mortgage and $6 million i n Real estate - residential mortgage associated with loans sold to GNMA that are 90 days or more past due where Key has the right but not the obligation to repurchase and whose payments are insured by the Federal Housing Administration or guaranteed by the United States Department of Veteran Affairs. (d)Net of unearned income, net of deferred fees and costs, and unamortized discounts and premiums.
Schedule of Modified Financing Receivables | The following tables show the amortized cost basis at the end of the noted reporting periods of the loans modified to borrowers experiencing financial difficulty within the past 12 months of the noted periods. The tables do not include those modifications that only resulted in an insignificant payment delay. The tables do not include consumer loans that are still within a trial modification period. Trial modifications may be done for consumer borrowers where a trial payment plan period is offered in advance of a permanent loan modification. As of June 30, 2026, there were 132 loans totaling $20 million in a trial modification period. As of June 30, 2025, there were 91 loans totaling $12 million in a trial modification period. Commitments outstanding to lend additional funds to borrowers experiencing financial difficulty whose loans were modified were $75 million and $98 million at June 30, 2026 and June 30, 2025, respectively.
As of June 30, 2026 | Interest Rate Reduction | Term Extension | Other | Combination (a) | Total
Dollars in millions | Amortized Cost Basis |  | Amortized Cost Basis |  | Amortized Cost Basis |  | Amortized Cost Basis |  | Amortized Cost Basis | % of Total Loan Type
LOAN TYPE |  |  |  |  |  |  |  |  |  |
Commercial and Industrial | $ | 2 |  |  | $ | 294 |  |  | $ | 32 |  |  | $ | 60 |  |  | $ | 388 |  | 0.62 | %
Commercial real estate: |  |  |  |  |  |  |  |  |  |
Commercial mortgage | — |  |  | 99 |  |  | 19 |  |  | 2 |  |  | 120 |  | 0.86 |
Total commercial real estate loans | — |  |  | 99 |  |  | 19 |  |  | 2 |  |  | 120 |  | 0.71 |
Total commercial loans | $ | 2 |  |  | $ | 393 |  |  | $ | 51 |  |  | $ | 62 |  |  | $ | 508 |  | 0.62 | %
Real estate — residential mortgage | $ | 3 |  |  | $ | 1 |  |  | $ | — |  |  | $ | 6 |  |  | $ | 10 |  | 0.06 | %
Home equity loans | 4 |  |  | 1 |  |  | 1 |  |  | 3 |  |  | 9 |  | 0.17 |
Other consumer loans | — |  |  | 1 |  |  | — |  |  | 2 |  |  | 3 |  | 0.07 |
Credit cards | — |  |  | — |  |  | — |  |  | 2 |  |  | 2 |  | 0.22 |
Total consumer loans | $ | 7 |  |  | $ | 3 |  |  | $ | 1 |  |  | $ | 13 |  |  | $ | 24 |  | 0.08 | %
Total loans | $ | 9 |  |  | $ | 396 |  |  | $ | 52 |  |  | $ | 75 |  |  | $ | 532 |  | 0.48 | %
As of June 30, 2025 | Interest Rate Reduction | Term Extension | Other | Combination (a) | Total
Dollars in millions | Amortized Cost Basis |  | Amortized Cost Basis |  | Amortized Cost Basis |  | Amortized Cost Basis |  | Amortized Cost Basis | % of Total Loan Type
LOAN TYPE |  |  |  |  |  |  |  |  |  |
Commercial and Industrial | $ | — |  |  | $ | 109 |  |  | $ | 37 |  |  | $ | 19 |  |  | $ | 165 |  | 0.29 | %
Commercial real estate: |  |  |  |  |  |  |  |  |  |
Commercial mortgage | — |  |  | 212 |  |  | 17 |  |  | 52 |  |  | 281 |  | 2.03 |
Construction | — |  |  | 34 |  |  | — |  |  | — |  |  | 34 |  | 1.20 |
Total commercial real estate loans | — |  |  | 246 |  |  | 17 |  |  | 52 |  |  | 315 |  | 1.89 |
Total commercial loans | $ | — |  |  | $ | 355 |  |  | $ | 54 |  |  | $ | 71 |  |  | $ | 480 |  | 0.64 | %
Real estate — residential mortgage | $ | 2 |  |  | $ | — |  |  | $ | — |  |  | $ | 13 |  |  | $ | 15 |  | 0.08 | %
Home equity loans | 4 |  |  | 1 |  |  | 2 |  |  | 5 |  |  | 12 |  | 0.18 |
Other consumer loans | — |  |  | 3 |  |  | — |  |  | 2 |  |  | 5 |  | 0.10 |
Credit cards | — |  |  | — |  |  | — |  |  | 4 |  |  | 4 |  | 0.43 |
Total consumer loans | $ | 6 |  |  | $ | 4 |  |  | $ | 2 |  |  | $ | 24 |  |  | $ | 36 |  | 0.12 | %
Total loans | $ | 6 |  |  | $ | 359 |  |  | $ | 56 |  |  | $ | 95 |  |  | $ | 516 |  | 0.49 | %
(a)Combination modifications consist primarily of loans modified with both an interest rate reduction and a term extension. The following table summarizes the financial impacts of loan modifications made to specific loans for the noted periods. For the three and six months ended June 30, 2026, the weighted-average interest rate change for commercial and industrial loans was comprised solely of modifications of commercial credit card balances.
Three months ended June 30, 2026 | Weighted-average Interest Rate Change | Weighted-average Term Extension (in years)
LOAN TYPE |  |
Commercial and Industrial | (25.53) | % | 1.08
Commercial mortgage | — | % | 1.09
Real estate — residential mortgage | (2.22) | % | 10.38
Home equity loans | (1.55) | % | 3.29
Other consumer loans | (2.36) | % | 0.61
Credit cards | (20.07) | % | 0.25
Three months ended June 30, 2025 | Weighted-average Interest Rate Change | Weighted-average Term Extension (in years)
LOAN TYPE |  |
Commercial and Industrial | (30.00) | % | 0.65
Commercial mortgage | — | % | 1.74
Real estate — residential mortgage | (2.06) | % | 6.10
Home equity loans | (2.06) | % | 5.96
Other consumer loans | (3.25) | % | 0.80
Credit cards | (2.08) | % | 0.25
Six months ended June 30, 2026 | Weighted-average Interest Rate Change | Weighted-average Term Extension (in years)
LOAN TYPE |  |
Commercial and Industrial | (25.53) | % | 1.09
Commercial mortgage | — | % | 0.83
Real estate — residential mortgage | (2.33) | % | 9.03
Home equity loans | (3.30) | % | 8.05
Other consumer loans | (4.80) | % | 0.75
Credit cards | (20.31) | % | 0.50
Six months ended June 30, 2025 | Weighted-average Interest Rate Change | Weighted-average Term Extension (in years)
LOAN TYPE |  |
Commercial and Industrial | (20.24) | % | 0.64
Commercial mortgage | — | % | 1.44
Construction | — | % | 0.50
Real estate — residential mortgage | (1.69) | % | 5.59
Home equity loans | (2.57) | % | 6.38
Other consumer loans | (3.38) | % | 0.73
Credit cards | (5.24) | % | 0.50
The following table presents the amortized cost of modified loans to borrowers experiencing financial difficulty that were within 12 months of their modification and subsequently defaulted within the noted periods.
Three months ended June 30, 2026 |  |  |  |  |
Dollars in millions | Interest Rate Reduction | Term Extension | Other | Combination | Total
LOAN TYPE |  |  |  |  |
Commercial and Industrial | $ | — |  | $ | 2 |  | $ | — |  | $ | — |  | $ | 2 |
Total commercial loans | — |  | 2 |  | — |  | — |  | 2 |
Total loans | $ | — |  | $ | 2 |  | $ | — |  | $ | — |  | $ | 2 |
Three months ended June 30, 2025 |  |  |  |  |
Dollars in millions | Interest Rate Reduction | Term Extension | Other | Combination | Total
LOAN TYPE |  |  |  |  |
Commercial and Industrial | $ | — |  | $ | 1 |  | $ | 2 |  | $ | — |  | $ | 3 |
Total commercial loans | — |  | 1 |  | 2 |  | — |  | 3 |
Credit cards | — |  | — |  | — |  | 1 |  | 1 |
Total consumer loans | $ | — |  | $ | — |  | $ | — |  | $ | 1 |  | $ | 1 |
Total loans | $ | — |  | $ | 1 |  | $ | 2 |  | $ | 1 |  | $ | 4 |
Six months ended June 30, 2026 |  |  |  |  |
Dollars in millions | Interest Rate Reduction | Term Extension | Other | Combination | Total
LOAN TYPE |  |  |  |  |
Commercial and Industrial | $ | — |  | $ | 2 |  | $ | — |  | $ | — |  | $ | 2 |
Commercial real estate |  |  |  |  |
Commercial mortgage | — |  | 39 |  | 2 |  | — |  | 41 |
Total commercial loans | — |  | 41 |  | 2 |  | — |  | 43 |
Home equity loans | — |  | — |  | — |  | 1 |  | 1 |
Total consumer loans | $ | — |  | $ | — |  | $ | — |  | $ | 1 |  | $ | 1 |
Total loans | $ | — |  | $ | 41 |  | $ | 2 |  | $ | 1 |  | $ | 44 |
Six months ended June 30, 2025 |  |  |  |  |
Dollars in millions | Interest Rate Reduction | Term Extension | Other | Combination | Total
LOAN TYPE |  |  |  |  |
Commercial and Industrial | $ | — |  | $ | 1 |  | $ | 2 |  | $ | — |  | $ | 3 |
Commercial real estate |  |  |  |  |
Commercial mortgage | $ | — |  | $ | 19 |  | $ | — |  | $ | — |  | $ | 19 |
Total commercial real estate loans | — |  | 19 |  | — |  | — |  | 19 |
Total commercial loans | — |  | 20 |  | 2 |  | — |  | 22 |
Total loans | $ | — |  | $ | 20 |  | $ | 2 |  | $ | — |  | $ | 22 |
The following table presents the amortized cost as of June 30, 2026, of loans modified during the 12 months then ended, by aging.
As of June 30, 2026 | Current | 30-89 Days Past Due |  | 90 and Greater Days Past Due | Total
Dollars in millions
LOAN TYPE |  |  |  |  |
Commercial and Industrial | $ | 365 |  | $ | 14 |  |  | $ | 9 |  | $ | 388 |
Commercial real estate |  |  |  |  |
Commercial mortgage | 76 |  | — |  |  | 44 |  | 120 |
Total commercial real estate loans | 76 |  | — |  |  | 44 |  | 120 |
Total commercial loans | $ | 441 |  | $ | 14 |  |  | $ | 53 |  | $ | 508 |
Real estate — residential mortgage | $ | 9 |  | $ | 1 |  |  | $ | — |  | $ | 10 |
Home equity loans | 8 |  | 1 |  |  | — |  | 9 |
Other consumer loans | 3 |  | — |  |  | — |  | 3 |
Credit cards | 2 |  | — |  |  | — |  | 2 |
Total consumer loans | $ | 22 |  | $ | 2 |  |  | $ | — |  | $ | 24 |
Total loans | $ | 463 |  | $ | 16 |  |  | $ | 53 |  | $ | 532 |
The following table presents the amortized cost as of June 30, 2025, of loans modified during the twelve months then ended, by aging.
As of June 30, 2025 | Current | 30-89 Days Past Due |  | 90 and Greater Days Past Due | Total
Dollars in millions
LOAN TYPE |  |  |  |  |
Commercial and Industrial | $ | 149 |  | $ | 13 |  |  | $ | 3 |  | $ | 165 |
Commercial real estate |  |  |  |  |
Commercial mortgage | 210 |  | 50 |  |  | 21 |  | 281 |
Construction | 34 |  | — |  |  | — |  | 34 |
Total commercial real estate loans | 244 |  | 50 |  |  | 21 |  | 315 |
Total commercial loans | $ | 393 |  | $ | 63 |  |  | $ | 24 |  | $ | 480 |
Real estate — residential mortgage | $ | 14 |  | $ | 2 |  |  | $ | — |  | $ | 16 |
Home equity loans | 10 |  | — |  |  | 1 |  | 11 |
Other consumer loans | 5 |  | — |  |  | — |  | 5 |
Credit cards | 4 |  | — |  |  | — |  | 4 |
Total consumer loans | $ | 33 |  | $ | 2 |  |  | $ | 1 |  | $ | 36 |
Total loans | $ | 426 |  | $ | 65 |  |  | $ | 25 |  | $ | 516 |
Schedule of Changes in Liability for Credit Losses on Off-Balance Sheet Exposures | Changes in the liability for credit losses on lending-related commitments are summarized as follows:
| Three months ended June 30, |  | Six months ended June 30,
Dollars in millions | 2026 | 2025 |  | 2026 | 2025
Balance at beginning of period | $ | 296 |  | $ | 278 |  |  | $ | 313 |  | $ | 290 |
Provision (credit) for losses on lending-related commitments | (19) |  | 19 |  |  | (36) |  | 7 |
Balance at end of period | $ | 277 |  | $ | 297 |  |  | $ | 277 |  | $ | 297 |

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