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Amortization, depreciation and impairment (Details) - CAD ($)
$ in Thousands
 12 Months Ended
Sep. 30, 2022
Sep. 30, 2021
Disclosure of impairment loss and reversal of impairment loss [line items]    
Included in costs of services, selling and administrative (Note 23) $ 474,622 $ 510,570
Amortization of contract costs related to incentives (presented as a reduction of revenue) 2,201 2,611
Amortization of deferred financing fees (presented in finance costs) 829 875
Amortization of premiums and discounts on investments related to funds held for clients (presented net as a reduction (increase) of revenue) 37 (102)
Impairment of PP&E (presented in integration costs) (Note 6) 858 1,113
Impairment of right-of-use assets (presented in integration costs) (Note 7) 2,363 511
Included in costs of services, selling and administrative (Note 23) 474,622 510,570
Costs of services, selling and administrative    
Disclosure of impairment loss and reversal of impairment loss [line items]    
Depreciation of PP&E (Note 6) 133,651 144,423
Depreciation of right-of-use assets (Note 7) 141,295 160,240
Impairment of right-of-use assets (Note 7) 1,495 956
Amortization of contract costs related to transition costs 48,594 61,369
Impairment of contract costs related to transition costs 0 4,592
Amortization of intangible assets (Note 9) 139,940 129,861
Impairment of intangible assets (Note 9) 3,359 4,121
Included in costs of services, selling and administrative (Note 23) 468,334 505,562
Included in costs of services, selling and administrative (Note 23) $ 468,334 $ 505,562