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Summary of material accounting policies (Tables)
12 Months Ended
Sep. 30, 2023
Disclosure Of Material Accounting Policies [Abstract]  
Disclosure of detailed information about property, plant and equipment
Buildings
10 to 40 years
Leasehold improvements Lesser of the useful life or lease term
Furniture, fixtures and equipment
3 to 20 years
Computer equipment
3 to 5 years
Land and
buildings
Leasehold improvements Furniture, fixtures and equipment Computer equipment Total
$ $ $ $ $
 Cost
As at September 30, 2022 77,371  262,972  152,083  598,725  1,091,151 
 Additions
1,933  29,301  16,145  111,011  158,390 
 Disposals/retirements
(167) (39,269) (20,477) (100,769) (160,682)
 Foreign currency translation adjustment 2,244  3,800  1,520  11,404  18,968 
As at September 30, 2023 81,381  256,804  149,271  620,371  1,107,827 
 Accumulated depreciation
As at September 30, 2022 23,467  170,647  101,302  426,127  721,543 
 Depreciation expense (Note 24)
3,234  28,697  12,675  98,759  143,365 
 Impairment (Note 24)
—  2,163  423  —  2,586 
 Disposals/retirements
(167) (39,269) (20,477) (100,769) (160,682)
 Foreign currency translation adjustment
445  3,022  787  7,485  11,739 
As at September 30, 2023 26,979  165,260  94,710  431,602  718,551 
Net carrying amount as at September 30, 2023 54,402  91,544  54,561  188,769  389,276 
Land and
buildings
Leasehold improvements Furniture, fixtures and equipment Computer equipment Total
$ $ $ $ $
 Cost
As at September 30, 2021 78,907  244,824  150,617  592,892  1,067,240 
 Additions 5,202  24,040  9,344  117,196  155,782 
 Additions - business acquisitions (Note 27c)
—  4,776  984  2,404  8,164 
 Disposals/retirements
(4,116) (6,997) (6,466) (88,261) (105,840)
 Foreign currency translation adjustment (2,622) (3,671) (2,396) (25,506) (34,195)
As at September 30, 2022 77,371  262,972  152,083  598,725  1,091,151 
 Accumulated depreciation
As at September 30, 2021 21,961  156,012  97,693  439,482  715,148 
 Depreciation expense (Note 24)
2,888  24,127  11,815  94,821  133,651 
 Impairment (Note 24)
—  858  —  —  858 
 Disposals/retirements
(893) (6,958) (6,424) (88,261) (102,536)
 Foreign currency translation adjustment
(489) (3,392) (1,782) (19,915) (25,578)
As at September 30, 2022 23,467  170,647  101,302  426,127  721,543 
Net carrying amount as at September 30, 2022 53,904  92,325  50,781  172,598  369,608 
Disclosure of estimated useful lives of intangible assets
Software
1 to 8 years
Business solutions
3 to 10 years
Client relationships
5 to 7 years
Software
Software internally developed
Business solutions acquired Business solutions internally developed Client relationships Total
$ $ $ $ $ $
 Cost
As at September 30, 2022 238,940  104,486  78,580  734,021  1,231,393  2,387,420 
Additions
33,963  9,130  19,811  111,894  —  174,798 
Business acquisitions (Note 27c)
—  —  —  —  (8,951) (8,951)
Disposals/retirements
(49,103) (3,900) (9,002) —  —  (62,005)
Foreign currency translation adjustment
4,873  509  750  (4,175) 25,627  27,584 
As at September 30, 2023 228,673  110,225  90,139  841,740  1,248,069  2,518,846 
 Accumulated amortization and
    impairment
As at September 30, 2022 189,639  65,323  73,094  408,298  1,035,107  1,771,461 
Amortization expense (Note 24)
30,475  13,421  3,274  69,053  47,824  164,047 
Disposals/retirements
(49,103) (3,900) (9,002) —  —  (62,005)
Foreign currency translation adjustment
4,227  343  588  (2,889) 19,971  22,240 
As at September 30, 2023 175,238  75,187  67,954  474,462  1,102,902  1,895,743 
Net carrying amount as at September 30,
    2023
53,435  35,038  22,185  367,278  145,167  623,103 
Software
Software internally developed
Business solutions acquired Business solutions internally developed Client relationships Total
$ $ $ $ $ $
 Cost
As at September 30, 2021 246,584  98,891  78,641  624,850  1,154,620  2,203,586 
Additions
23,400  10,111  1,160  103,309  —  137,980 
Additions - business acquisitions (Note 27c)
3,479  —  1,630  —  105,538  110,647 
Disposals/retirements
(29,419) (2,647) (2,007) (28,932) —  (63,005)
Foreign currency translation adjustment
(5,104) (1,869) (844) 34,794  (28,765) (1,788)
As at September 30, 2022 238,940  104,486  78,580  734,021  1,231,393  2,387,420 
 Accumulated amortization and
     impairment
As at September 30, 2021 196,504  53,834  72,731  365,597  1,008,127  1,696,793 
Amortization expense (Note 24)
26,603  14,711  3,201  48,211  47,214  139,940 
Impairment (Note 24)
—  519  —  2,840  —  3,359 
Disposals/retirements
(29,419) (2,647) (2,007) (28,932) —  (63,005)
Foreign currency translation adjustment
(4,049) (1,094) (831) 20,582  (20,234) (5,626)
As at September 30, 2022 189,639  65,323  73,094  408,298  1,035,107  1,771,461 
Net carrying amount as at September 30,
    2022
49,301  39,163  5,486  325,723  196,286  615,959