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v3.20.4

Segment Information - Reconciliation of Segment Gross Contribution to Net Income (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Costs and expenses: |  |  |
Cost of services and product development | $ 1,345,024 | $ 1,550,568 | $ 1,468,800
Selling, general and administrative | 2,038,963 | 2,103,424 | 1,884,141
Acquisition and integration charges | 6,282 | 9,463 | 107,197
Operating income | 490,150 | 370,087 | 259,715
Interest expense and other, net | (119,203) | (92,273) | (124,041)
(Loss) gain from divested operations | 0 | (2,075) | 45,447
Provision for income taxes | 59,388 | 42,449 | 58,665
Net income | $ 266,745 | 233,290 | 122,456
Maximum |  |  |
Costs and expenses: |  |  |
Percent of target bonus charges allocated to segments | 100.00% |  |
Operating Segments |  |  |
Costs and expenses: |  |  |
Operating income | $ 2,770,898 | 2,711,927 | 2,518,973
Corporate and Reconciling Items |  |  |
Costs and expenses: |  |  |
Cost of services and product development | 16,519 | 17,174 | 12,319
Selling, general and administrative | 2,038,963 | 2,103,424 | 1,884,141
Depreciation and amortization | 218,984 | 211,779 | 255,601
Acquisition and integration charges | 6,282 | 9,463 | 107,197
Operating income | $ (2,280,748) | $ (2,341,840) | $ (2,259,258)

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