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Segment Information and Revenue
9 Months Ended
Sep. 30, 2022
Segment Reporting [Abstract]  
Segment Information and Revenue Segment Information and Revenue
We have three operating and reportable segments, which have been identified based on the way in which our chief operating decision-maker manages our business, makes operating decisions and evaluates operating performance. The chief executive officer acts as the chief operating decision-maker and reviews financial and operational information for the Internet, Media & Technology (“IMT”), Mortgages and Homes segments.
The IMT segment includes the financial results for the Premier Agent, rentals and new construction marketplaces, as well as display, StreetEasy, ShowingTime+, which houses ShowingTime, Bridge Interactive, dotloop and interactive floor plans, and other advertising and business software solutions. In the first quarter of 2022, we began reporting rentals revenue as a separate revenue category within the IMT segment and prior period amounts have been recast to conform to this presentation. In the fourth quarter of 2021, we began to include the financial results of ShowingTime in the IMT segment. The Mortgages segment primarily includes the financial results for mortgage originations and the sale of mortgages on the secondary market through Zillow Home Loans and advertising sold to mortgage lenders and other mortgage professionals. The Homes segment includes the financial results from title and escrow services performed by Zillow Closing Services and certain indirect costs of the Homes segment which do not qualify as discontinued operations. As discussed in Note 3, as of September 30, 2022, the wind down of Zillow Offers was complete and we have presented the financial results of Zillow Offers as discontinued operations in our condensed consolidated financial statements, and prior period amounts have been recast to conform to this presentation.
Revenue and costs are directly attributed to our segments when possible. However, due to the integrated structure of our business, certain costs incurred by one segment may benefit the other segments. These costs primarily include headcount-related expenses, general and administrative expenses including executive, finance, accounting, legal, human resources, recruiting and facilities costs, product development and data acquisition costs, costs related to operating our mobile applications and websites and marketing and advertising costs. These costs are allocated to each segment based on the estimated benefit each segment receives from such expenditures.
The chief executive officer reviews information about our revenue categories as well as statement of operations data inclusive of income (loss) from continuing operations before income taxes by segment. This information is included in the following tables for the periods presented (in millions):
 Three Months Ended
September 30, 2022
Three Months Ended
September 30, 2021
IMTMortgagesHomesIMTMortgagesHomes
Revenue:
Premier Agent$312 $— $— $359 $— $— 
Rentals74 — — 67 — — 
Other71 — — 54 — — 
Mortgages— 26 — — 70 — 
Total revenue457 26 — 480 70 — 
Cost of revenue (1)67 17 51 22 
Gross profit390 (5)429 48 (9)
Operating expenses (1):
Sales and marketing145 20 — 159 29 17 
Technology and development126 16 — 75 19 
General and administrative110 25 62 18 24 
Acquisition-related costs— — — — — 
Total operating expenses381 61 299 54 60 
Income (loss) from continuing operations
(52)(8)130 (6)(69)
Segment other income (expense)(4)— — — 
Segment interest expense — — — — (1)— 
Income (loss) from continuing operations before income taxes (2)
$$(51)$(8)$130 $(6)$(69)
 Nine Months Ended
September 30, 2022
Nine Months Ended
September 30, 2021
IMTMortgagesHomesIMTMortgagesHomes
Revenue:
Premier Agent$1,008 $— $— $1,042 $— $— 
Rentals206 — — 204 — — 
Other208 — — 156 — — 
Mortgages— 101 — — 195 — 
Total revenue1,422 101 — 1,402 195 — 
Cost of revenue (1)203 54 21 141 62 25 
Gross profit1,219 47 (21)1,261 133 (25)
Operating expenses (1):
Sales and marketing430 61 11 413 81 38 
Technology and development323 37 244 24 51 
General and administrative274 63 33 189 53 61 
Restructuring costs— — — 
Acquisition-related costs— — — — — 
Total operating expenses1,033 163 59 854 158 150 
Income (loss) from continuing operations
186 (116)(80)407 (25)(175)
Segment other income (expense)(4)— — — 
Segment interest expense — (2)— — (4)— 
Income (loss) from continuing operations before income taxes (2)
$182 $(116)$(80)$407 $(26)$(175)
(1) The following tables present depreciation and amortization expense and share-based compensation expense for each of our segments for the periods presented (in millions):
 Three Months Ended
September 30, 2022
Three Months Ended
September 30, 2021
IMTMortgagesHomesIMTMortgagesHomes
Depreciation and amortization expense$32 $$— $23 $$
Share-based compensation expense$123 $23 $$50 $$11 
 Nine Months Ended
September 30, 2022
Nine Months Ended
September 30, 2021
IMTMortgagesHomesIMTMortgagesHomes
Depreciation and amortization expense$104 $$$68 $$
Share-based compensation expense$263 $46 $14 $150 $25 $29 
(2) The following table presents the reconciliation of total segment income (loss) from continuing operations before income taxes to consolidated income (loss) from continuing operations before income taxes for the periods presented (in millions):

Three Months Ended
September 30,
Nine Months Ended
September 30,
2022202120222021
Total segment income (loss) from continuing operations before income taxes
$(54)$55 $(14)$206 
Corporate interest expense(9)(28)(24)(95)
Corporate other income15 21 
Loss on extinguishment of debt— (15)— (17)
Consolidated income (loss) from continuing operations before income taxes
$(48)$13 $(17)$96 
Certain corporate items are not directly attributable to any of our segments, including loss on extinguishment of debt, interest income earned on our short-term investments included in other income and interest costs on our convertible senior notes included in interest expense.