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2020-04-03

UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-Q
(Mark One)

☑ | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended July 3, 2020
or

☐ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period from to
Commission File Number 000-17781
NortonLifeLock Inc.
(Exact name of the registrant as specified in its charter)

Delaware |  |  |  |  | 77-0181864
(State or other jurisdiction of incorporation or organization) |  |  |  |  | (I.R.S. employer Identification no.)
60 E. Rio Salado Parkway, | Suite 1000, | Tempe, | Arizona |  | 85281
(Address of principal executive offices) |  |  |  |  | (Zip code)

Registrant’s telephone number, including area code:
(650) 527-8000
Former name or former address, if changed since last report:
Not applicable
________________________
Securities registered pursuant to Section 12(b) of the Act:

Title of each class |  | Trading symbol(s) | Name of each exchange on which registered
Common Stock, | par value $0.01 per share | NLOK | The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes þ No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer | þ |  | Accelerated filer | ☐ |  | Non-accelerated filer | ☐ |  | Smaller reporting company | ☐
|  |  |  |  |  |  |  |  | Emerging growth company | ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ |  |  |  |  |  |  |  |  |  |

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No þ
The number of shares of NortonLifeLock common stock, $0.01 par value per share, outstanding as of July 30, 2020 was 591,002,949 shares.

Table of Contents
NORTONLIFELOCK INC.
FORM 10-Q
Quarterly Period Ended July 3, 2020
TABLE OF CONTENTS

Page |  |
PART I. FINANCIAL INFORMATION |  |
Item 1. | Financial Statements (Unaudited) | 3
| Condensed Consolidated Balance Sheets | 3
| Condensed Consolidated Statements of Operations | 4
| Condensed Consolidated Statements of Comprehensive Income | 5
| Condensed Consolidated Statements of Equity (Deficit) | 6
| Condensed Consolidated Statements of Cash Flows | 7
| Notes to Condensed Consolidated Financial Statements | 8
Item 2. | Management's Discussion and Analysis of Financial Condition and Results of Operations | 23
Item 3. | Quantitative and Qualitative Disclosures about Market Risk | 30
Item 4. | Controls and Procedures | 30
PART II. OTHER INFORMATION |  |
Item 1. | Legal Proceedings | 31
Item 1A. | Risk Factors | 31
Item 2. | Unregistered Sales of Equity Securities and Use of Proceeds | 42
Item 6. | Exhibits | 42
Signatures |  | 44

“NortonLifeLock,” “we,” “us,” “our,” and “the Company” refer to NortonLifeLock Inc. and all of its subsidiaries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in the United States (U.S.) and other countries. Other names may be trademarks of their respective owners.
2

Table of Contents
PART I. FINANCIAL INFORMATION
Item 1. Financial Statements
NORTONLIFELOCK INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited, in millions, except par value per share amounts)

| July 3, 2020 |  | April 3, 2020
ASSETS |  |  |
Current assets: |  |  |
Cash and cash equivalents | $ | 1,073 |  |  | $ | 2,177 |
Short-term investments | 58 |  |  | 86 |
Accounts receivable, net | 102 |  |  | 111 |
Other current assets | 364 |  |  | 435 |
Assets held for sale | 353 |  |  | 270 |
Total current assets | 1,950 |  |  | 3,079 |
Property and equipment, net | 88 |  |  | 238 |
Operating lease assets | 62 |  |  | 88 |
Intangible assets, net | 1,042 |  |  | 1,067 |
Goodwill | 2,588 |  |  | 2,585 |
Other long-term assets | 675 |  |  | 678 |
Total assets | $ | 6,405 |  |  | $ | 7,735 |
LIABILITIES AND STOCKHOLDERS’ EQUITY |  |  |
Current liabilities: |  |  |
Accounts payable | $ | 60 |  |  | $ | 87 |
Accrued compensation and benefits | 71 |  |  | 115 |
Current portion of long-term debt | 763 |  |  | 756 |
Contract liabilities | 1,028 |  |  | 1,049 |
Current operating lease liabilities | 26 |  |  | 28 |
Other current liabilities | 600 |  |  | 587 |
Total current liabilities | 2,548 |  |  | 2,622 |
Long-term debt | 2,841 |  |  | 3,465 |
Long-term contract liabilities | 30 |  |  | 27 |
Deferred income tax liabilities | 170 |  |  | 149 |
Long-term income taxes payable | 1,191 |  |  | 1,310 |
Long-term operating lease liabilities | 61 |  |  | 73 |
Other long-term liabilities | 67 |  |  | 79 |
Total liabilities | 6,908 |  |  | 7,725 |
Commitments and contingencies (Note 17) |  |  |
Stockholders’ equity (deficit): |  |  |
Common stock and additional paid-in capital, $0.01 par value: 3,000 shares authorized; 591 and 589 shares issued and outstanding as of July 3, 2020 and April 3, 2020, respectively | 2,713 |  |  | 3,356 |
Accumulated other comprehensive loss | (4) |  |  | (16) |
Accumulated deficit | (3,212) |  |  | (3,330) |
Total stockholders’ equity (deficit) | (503) |  |  | 10 |
Total liabilities and stockholders’ equity (deficit) | $ | 6,405 |  |  | $ | 7,735 |

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
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NORTONLIFELOCK INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in millions, except per share amounts)

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
Net revenues | $ | 614 |  |  | $ | 650 |
Cost of revenues | 86 |  |  | 96 |
Gross profit | 528 |  |  | 554 |
Operating expenses: |  |  |
Sales and marketing | 145 |  |  | 184 |
Research and development | 65 |  |  | 101 |
General and administrative | 53 |  |  | 96 |
Amortization of intangible assets | 18 |  |  | 20 |
Restructuring and other costs | 127 |  |  | 13 |
Total operating expenses | 408 |  |  | 414 |
Operating income | 120 |  |  | 140 |
Interest expense | (40) |  |  | (49) |
Other income, net | 19 |  |  | 1 |
Income from continuing operations before income taxes | 99 |  |  | 92 |
Income tax expense (benefit) | (50) |  |  | 54 |
Income from continuing operations | 149 |  |  | 38 |
Loss from discontinued operations | (31) |  |  | (12) |
Net income | $ | 118 |  |  | $ | 26 |
Income (loss) per share - basic: |  |  |
Continuing operations | $ | 0.25 |  |  | $ | 0.06 |
Discontinued operations | $ | (0.05) |  |  | $ | (0.02) |
Net income per share - basic | $ | 0.20 |  |  | $ | 0.04 |
Income (loss) per share - diluted: |  |  |
Continuing operations | $ | 0.24 |  |  | $ | 0.06 |
Discontinued operations | $ | (0.05) |  |  | $ | (0.02) |
Net income per share - diluted | $ | 0.19 |  |  | $ | 0.04 |
Weighted-average shares outstanding: |  |  |
Basic | 590 |  |  | 619 |
Diluted | 614 |  |  | 642 |

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
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NORTONLIFELOCK INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHEN SIVE INCOME
(Unaudited, in millions)

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
Net income | $ | 118 |  |  | $ | 26 |
Other comprehensive income (loss), net of taxes: |  |  |
Foreign currency translation adjustments | 11 |  |  | (7) |
Net unrealized gain on available-for-sale securities | 1 |  |  | 1 |
Other comprehensive income from equity method investee | — |  |  | 1 |
Other comprehensive income (loss), net of taxes | 12 |  |  | (5) |
Comprehensive income | $ | 130 |  |  | $ | 21 |

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
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NORTONLIFELOCK INC.
CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (DEFICIT)
(Unaudited, in millions, except per share amounts)

Three months ended July 3, 2020 | Common Stock and Additional Paid-In Capital |  |  |  | Accumulated Other Comprehensive Loss |  | Accumulated Deficit |  | Total Stockholders’ Equity (Deficit)
| Shares |  | Amount |  |  |  |  |  |
Balance as of April 3, 2020 | 589 |  |  | $ | 3,356 |  |  | $ | (16) |  |  | $ | (3,330) |  |  | $ | 10 |
Net income | — |  |  | — |  |  | — |  |  | 118 |  |  | 118 |
Other comprehensive income | — |  |  | — |  |  | 12 |  |  | — |  |  | 12 |
Common stock issued under employee stock incentive plans | 3 |  |  | 2 |  |  | — |  |  | — |  |  | 2 |
Shares withheld for taxes related to vesting of restricted stock units | (1) |  |  | (17) |  |  | — |  |  | — |  |  | (17) |
Cash dividends declared ($0.125 per share of common stock) and dividend equivalents accrued | — |  |  | (72) |  |  | — |  |  | — |  |  | (72) |
Stock-based compensation | — |  |  | 25 |  |  | — |  |  | — |  |  | 25 |
Extinguishment of convertible debt | — |  |  | (581) |  |  | — |  |  | — |  |  | (581) |
Balance as of July 3, 2020 | 591 |  |  | $ | 2,713 |  |  | $ | (4) |  |  | $ | (3,212) |  |  | $ | (503) |

Three months ended July 5, 2019 | Common Stock and Additional Paid-In Capital |  |  |  | Accumulated Other Comprehensive Loss |  | Retained Earnings |  | Total Stockholders’ Equity
| Shares |  | Amount |  |  |  |  |  |
Balance as of March 29, 2019 | 630 |  |  | $ | 4,812 |  |  | $ | (7) |  |  | $ | 933 |  |  | $ | 5,738 |
Net income | — |  |  | — |  |  | — |  |  | 26 |  |  | 26 |
Other comprehensive loss | — |  |  | — |  |  | (5) |  |  | — |  |  | (5) |
Common stock issued under employee stock incentive plans | 16 |  |  | 37 |  |  | — |  |  | — |  |  | 37 |
Shares withheld for taxes related to vesting of restricted stock units | (3) |  |  | (57) |  |  | — |  |  | — |  |  | (57) |
Repurchases of common stock | (26) |  |  | (190) |  |  | — |  |  | (351) |  |  | (541) |
Cash dividends declared ($0.075 per share of common stock) and dividend equivalents accrued | — |  |  | — |  |  | — |  |  | (47) |  |  | (47) |
Stock-based compensation | — |  |  | 99 |  |  | — |  |  | — |  |  | 99 |
Balance as of July 5, 2019 | 617 |  |  | $ | 4,701 |  |  | $ | (12) |  |  | $ | 561 |  |  | $ | 5,250 |

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
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NORTONLIFELOCK INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited, in millions)

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
OPERATING ACTIVITIES: |  |  |
Net income | $ | 118 |  |  | $ | 26 |
Adjustments: |  |  |
Amortization and depreciation | 46 |  |  | 158 |
Impairments of current and long-lived assets | 85 |  |  | 3 |
Stock-based compensation expense | 25 |  |  | 80 |
Deferred income taxes | 20 |  |  | (30) |
Gain on extinguishment of debt | (20) |  |  | — |
Loss from equity interest | — |  |  | 11 |
Non-cash operating lease expense | 6 |  |  | 12 |
Other | 24 |  |  | 1 |
Changes in operating assets and liabilities: |  |  |
Accounts receivable, net | 5 |  |  | 270 |
Accounts payable | (28) |  |  | (21) |
Accrued compensation and benefits | (39) |  |  | (46) |
Contract liabilities | (29) |  |  | (161) |
Income taxes payable | (88) |  |  | 72 |
Other assets | 62 |  |  | 5 |
Other liabilities | (17) |  |  | (55) |
Net cash provided by operating activities | 170 |  |  | 325 |
INVESTING ACTIVITIES: |  |  |
Purchases of property and equipment | (1) |  |  | (49) |
Proceeds from maturities and sales of short-term investments | 29 |  |  | 92 |
Other | (5) |  |  | (5) |
Net cash provided by investing activities | 23 |  |  | 38 |
FINANCING ACTIVITIES: |  |  |
Repayments of debt and related equity component | (1,179) |  |  | — |
Net proceeds from sales of common stock under employee stock incentive plans | 2 |  |  | 37 |
Tax payments related to restricted stock units | (23) |  |  | (52) |
Dividends and dividend equivalents paid | (105) |  |  | (51) |
Repurchases of common stock | — |  |  | (559) |
Net cash used in financing activities | (1,305) |  |  | (625) |
Effect of exchange rate fluctuations on cash and cash equivalents | 8 |  |  | 3 |
Change in cash and cash equivalents | (1,104) |  |  | (259) |
Beginning cash and cash equivalents | 2,177 |  |  | 1,791 |
Ending cash and cash equivalents | $ | 1,073 |  |  | $ | 1,532 |

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
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NORTONLIFELOCK INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(Unaudited)
Note 1. Description of business and Significant Accounting Policies
Business
NortonLifeLock, Inc. is a leading provider of Cyber Safety solutions for consumers. Our NortonLifeLock branded solutions help customers protect their devices, online privacy, identity and home networks.
Basis of presentation
The accompanying unaudited Condensed Consolidated Financial Statements have been prepared in accordance with generally accepted accounting principles (GAAP) in the United States of America for interim financial information. In the opinion of management, the unaudited Condensed Consolidated Financial Statements contain all adjustments, consisting only of normal recurring items, except as otherwise noted, necessary for the fair presentation of our financial position, results of operations, and cash flows for the interim periods. These unaudited Condensed Consolidated Financial Statements should be read in conjunction with the audited Consolidated Financial Statements included in our Annual Report on Form 10-K for the fiscal year ended April 3, 2020. The results of operations for the three months ended July 3, 2020 are not necessarily indicative of the results expected for the entire fiscal year.
We have a 52/53-week fiscal year ending on the Friday closest to March 31. Unless otherwise stated, references to three-month periods in this report relate to fiscal periods ended July 3, 2020 and July 5, 2019. The three months ended July 3, 2020 consisted of 13 weeks, whereas the three months ended July 5, 2019 consisted of 14 weeks. Our 2021 fiscal year consists of 52 weeks and ends on April 2, 2021.
Use of estimates
The preparation of Condensed Consolidated Financial Statements in conformity with U.S. GAAP requires management to make estimates, judgments and assumptions that affect the amounts reported and disclosed in the financial statements and accompanying notes. Such estimates include, but are not limited to, valuation of business combinations including acquired intangible assets and goodwill, loss contingencies, the recognition and measurement of current and deferred income taxes, including the measurement of uncertain tax positions, and valuation of assets and liabilities and results of operations of our discontinued operations. Management determines these estimates and assumptions based on historical experience and on various other assumptions that are believed to be reasonable. Actual results could differ from such estimates and assumptions due to risks and uncertainties, including uncertainty in the current economic environment due to the COVID-19 pandemic, and such differences may be material to the Condensed Consolidated Financial Statements.
Significant accounting policies
There have been no material changes to our significant accounting policies as of and for the three months ended July 3, 2020, except for those noted in Note 2, as compared to the significant accounting policies described in our Annual Report on Form 10-K for the fiscal year ended April 3, 2020.
Note 2. Recent Accounting Standards
Recently adopted authoritative guidance
Credit Losses. In June 2016, the Financial Accounting Standards Board (FASB) issued new authoritative guidance on credit losses which changes the impairment model for most financial assets and certain other instruments. On April 4, 2020, the first day of our fiscal 2021, we adopted the new guidance using the modified retrospective transition method. Upon adoption, we utilized a new forward-looking “expected loss” model to replace the incurred loss impairment model for our accounts receivable and other financial assets. Additionally, for available-for-sale debt securities with unrealized losses, we discontinued using the concept of “other than temporary” impairment and recognized the estimated credit loss as allowances. The cumulative effect from the adoption of this guidance was immaterial to our Condensed Consolidated Financial Statements.
Internal-Use Software. In August 2018, the FASB issued new guidance that clarifies the accounting for implementation costs in a cloud computing arrangement. The new guidance aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. On April 4, 2020, we adopted the new guidance prospectively. The adoption of this guidance did not have a material impact on our Condensed Consolidated Financial Statements.
Recently issued authoritative guidance not yet adopted
Income taxes. In December 2019, the FASB issued new guidance that simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. The guidance also clarifies and amends existing guidance to improve consistent application. The standard will be effective for us in our first quarter of fiscal 2022, with early adoption permitted. We are currently evaluating the adoption date and the impact of the adoption of this guidance on our Condensed Consolidated Financial Statements and disclosures.
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Although there are several other new accounting pronouncements issued or proposed by the FASB that we have adopted or will adopt, as applicable, we do not believe any of these accounting pronouncements has had, or will have, a material impact on our consolidated financial position, operating results or disclosures.
Note 3. Discontinued Operations
On November 4, 2019, we completed the sale of certain of our Enterprise Security assets and certain liabilities to Broadcom Inc. (the Broadcom sale). As a result, the majority of the results of our Enterprise Security business were classified as discontinued operations in our Condensed Consolidated Statements of Operations and thus excluded from both continuing operations and segment results for all periods presented.
In connection with the Broadcom sale, we entered into a transition services agreement under which we provided assistance to Broadcom including, but not limited to, business support services and information technology services. During the three months ended July 3, 2020, the transition services were completed. Dedicated direct costs, net of charges to Broadcom, for these transition services were $8 million during the three months ended July 3, 2020 and were presented as part of Other income, net in the Condensed Consolidated Statements of Operations.
The following table presents information regarding certain components of loss from discontinued operations, net of income taxes:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Net revenues | $ | — |  |  | $ | 597 |
Gross profit | $ | — |  |  | $ | 421 |
Operating income (loss) | $ | (42) |  |  | $ | 17 |
Income (loss) before income taxes | $ | (41) |  |  | $ | 16 |
Income tax expense (benefit) | $ | (10) |  |  | $ | 28 |
Loss from discontinued operations | $ | (31) |  |  | $ | (12) |

The following table presents significant non-cash items and capital expenditures of discontinued operations:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Amortization and depreciation | $ | — |  |  | $ | 94 |
Stock-based compensation expense | $ | 1 |  |  | $ | 54 |
Purchases of property and equipment | $ | — |  |  | $ | 21 |

Note 4. Revenues
Contract liabilities
During the three months ended July 3, 2020, we recognized $442 million from the contract liabilities balance at April 3, 2020. During the three months ended July 5, 2019, we recognized $471 million from the contract liabilities balance at March 29, 2019.
Remaining performance obligations
Remaining performance obligations represent contracted revenue that has not been recognized, which include contract liabilities and amounts that will be billed and recognized as revenue in future periods. As of July 3, 2020, we had $758 million of remaining performance obligations, which does not include customer deposit liabilities of $299 million, of which we expect to recognize approximately 96% as revenue over the next twelve months.
Note 5. Goodwill and Intangible Assets
Goodwill
The changes in the carrying amount of goodwill were as follows:

(In millions) |
Balance as of April 3, 2020 | $ | 2,585 |
Translation adjustments | 3 |
Balance as of July 3, 2020 | $ | 2,588 |

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Intangible assets, net

| July 3, 2020 |  |  |  |  |  | April 3, 2020 |  |  |  |
(In millions) | Gross Carrying Amount |  | Accumulated Amortization |  | Net Carrying Amount |  | Gross Carrying Amount |  | Accumulated Amortization |  | Net Carrying Amount
Customer relationships | $ | 505 |  |  | $ | (248) |  |  | $ | 257 |  |  | $ | 505 |  |  | $ | (230) |  |  | $ | 275 |
Developed technology | 133 |  |  | (92) |  |  | 41 |  |  | 133 |  |  | (85) |  |  | 48 |
Total finite-lived intangible assets | 638 |  |  | (340) |  |  | 298 |  |  | 638 |  |  | (315) |  |  | 323 |
Indefinite-lived trade names | 744 |  |  | — |  |  | 744 |  |  | 744 |  |  | — |  |  | 744 |
Total intangible assets | $ | 1,382 |  |  | $ | (340) |  |  | $ | 1,042 |  |  | $ | 1,382 |  |  | $ | (315) |  |  | $ | 1,067 |

Amortization expense for purchased intangible assets is summarized below:

| Three Months Ended |  |  |  | Statements of Operations Classification
(In millions) | July 3, 2020 |  | July 5, 2019 |  |
Customer relationships and other | $ | 18 |  |  | $ | 20 |  |  | Operating expenses
Developed technology | 7 |  |  | 7 |  |  | Cost of revenues
Total | $ | 25 |  |  | $ | 27 |  |  |

As of July 3, 2020, future amortization expense related to intangible assets that have finite lives is as follows by fiscal year:

(In millions) | July 3, 2020
Remainder of 2021 | $ | 73 |
2022 | 92 |
2023 | 72 |
2024 | 60 |
2025 | 1 |
Total | $ | 298 |

Note 6. Supplementary Information (in millions)
Cash and cash equivalents:

| July 3, 2020 |  | April 3, 2020
Cash | $ | 500 |  |  | $ | 483 |
Cash equivalents | 573 |  |  | 1,694 |
Total cash and cash equivalents | $ | 1,073 |  |  | $ | 2,177 |

Other current assets:

| July 3, 2020 |  | April 3, 2020
Prepaid expenses | $ | 81 |  |  | $ | 110 |
Income tax receivable and prepaid income taxes | 148 |  |  | 150 |
Other tax receivable | 63 |  |  | 88 |
Other | 72 |  |  | 87 |
Total other current assets | $ | 364 |  |  | $ | 435 |

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Property and equipment, net:

| July 3, 2020 |  | April 3, 2020
Land | $ | 1 |  |  | $ | 7 |
Computer hardware and software | 533 |  |  | 746 |
Office furniture and equipment | 67 |  |  | 88 |
Buildings | 15 |  |  | 108 |
Leasehold improvements | 63 |  |  | 128 |
Construction in progress | 1 |  |  | 1 |
Total property and equipment, gross | 680 |  |  | 1,078 |
Accumulated depreciation and amortization | (592) |  |  | (840) |
Total property and equipment, net | $ | 88 |  |  | $ | 238 |

During the three months ended July 3, 2020, we reclassified $83 million of land, buildings, furniture and fixtures, and leasehold improvements, which were previously reported as property and equipment, net to assets held for sale in the Condensed Consolidated Balance Sheets. The fair value of the properties held for sale less costs to sell exceed their carrying value. On July 27, 2020, we completed the sale of these assets for cash consideration of $120 million.
Other long-term assets:

| July 3, 2020 |  | April 3, 2020
Non-marketable equity investments | $ | 188 |  |  | $ | 187 |
Long-term income tax receivable and prepaid income taxes | 38 |  |  | 38 |
Deferred income tax assets | 389 |  |  | 387 |
Other | 60 |  |  | 66 |
Total other long-term assets | $ | 675 |  |  | $ | 678 |

Short-term contract liabilities:

| July 3, 2020 |  | April 3, 2020
Deferred revenue | $ | 729 |  |  | $ | 709 |
Customer deposit liabilities | 299 |  |  | 340 |
Total short-term contract liabilities | $ | 1,028 |  |  | $ | 1,049 |

Other current liabilities:

|  | July 3, 2020 |  | April 3, 2020
Income taxes payable |  | $ | 232 |  |  | $ | 195 |
Other taxes payable |  | 110 |  |  | 141 |
Other |  | 258 |  |  | 251 |
Total other current liabilities |  | $ | 600 |  |  | $ | 587 |

Long-term income taxes payable:

| July 3, 2020 |  | April 3, 2020
Deemed repatriation tax payable | $ | 615 |  |  | $ | 615 |
Uncertain tax positions (including interest and penalties) | 576 |  |  | 695 |
Total long-term income taxes payable | $ | 1,191 |  |  | $ | 1,310 |

Other income, net:

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
Interest income | $ | 2 |  |  | $ | 10 |
Loss from equity interest | — |  |  | (11) |
Foreign exchange gain (loss) | 1 |  |  | (1) |
Gain on early extinguishment of debt | 20 |  |  | — |
Other | (4) |  |  | 3 |
Other income, net | $ | 19 |  |  | $ | 1 |

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Supplemental cash flow information:

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
Income taxes paid, net of refunds | $ | 2 |  |  | $ | 36 |
Interest expense paid | $ | 45 |  |  | $ | 48 |
Cash paid for amounts included in the measurement of operating lease liabilities | $ | 9 |  |  | $ | 18 |
Non-cash operating activities: |  |  |
Operating lease assets obtained in exchange for operating lease liabilities | $ | 2 |  |  | $ | 13 |
Reduction of operating lease assets as a result of lease terminations and modifications | $ | 23 |  |  | $ | — |
Non-cash investing and financing activities: |  |  |
Purchases of property and equipment in current liabilities | $ | — |  |  | $ | 14 |

Note 7. Financial Instruments and Fair Value Measurements
For financial instruments measured at fair value, fair value is the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining fair value, we consider the principal or most advantageous market in which we would transact, and we consider assumptions that market participants would use when pricing the asset or liability.
The three levels of inputs that may be used to measure fair value are:
•Level 1: Quoted prices in active markets for identical assets or liabilities.
•Level 2: Observable inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in less active markets or model-derived valuations. All significant inputs used in our valuations, such as discounted cash flows, are observable or can be derived principally from or corroborated with observable market data for substantially the full term of the assets or liabilities.
•Level 3: Unobservable inputs to the valuation methodology that are significant to the measurement of the fair value of assets or liabilities. We monitor and review the inputs and results of these valuation models to help ensure the fair value measurements are reasonable and consistent with market experience in similar asset classes.
Assets measured and recorded at fair value on a recurring basis
The following table summarizes our financial instruments measured at fair value on a recurring basis:

| July 3, 2020 |  |  |  |  |  | April 3, 2020 |  |  |  |
(In millions) | Fair Value |  | Level 1 |  | Level 2 |  | Fair Value |  | Level 1 |  | Level 2
Assets: |  |  |  |  |  |  |  |  |  |  |
Money market funds | $ | 573 |  |  | $ | 573 |  |  | $ | — |  |  | $ | 1,346 |  |  | $ | 1,346 |  |  | $ | — |
Corporate bonds | 58 |  |  | — |  |  | 58 |  |  | 86 |  |  | — |  |  | 86 |
Total | $ | 631 |  |  | $ | 573 |  |  | $ | 58 |  |  | $ | 1,432 |  |  | $ | 1,346 |  |  | $ | 86 |

The following table presents the contractual maturities of our investments in debt securities as of July 3, 2020:

(In millions) | Fair Value
Due in one year or less | $ | 35 |
Due after one year through five years | 23 |
Total | $ | 58 |

Actual maturities may differ from the contractual maturities because borrowers may have the right to call or prepay certain obligations.
Financial instruments not recorded at fair value on a recurring basis include our non-marketable equity investments and long-term debt.
Non-marketable equity investments
As of July 3, 2020 and April 3, 2020, the carrying value of our non-marketable equity investments was $188 million and $187 million, respectively.
Current and long-term debt
As of July 3, 2020 and April 3, 2020, the total fair value of our current and long-term fixed rate debt was $3,149 million and $3,634 million, respectively. The fair value of our variable rate debt approximated its carrying value. The fair values of all our debt obligations were based on Level 2 inputs.
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Note 8. Leases
We lease certain of our facilities, equipment, and data center co-locations under operating leases that expire on various dates through fiscal 2028. Our leases generally have terms that range from 1 year to 10 years for our facilities, 1 year to 5 years for equipment, and 1 year to 5 years for data center co-locations. Some of our leases contain renewal options, escalation clauses, rent concessions, and leasehold improvement incentives.
The following summarizes our lease costs:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Operating lease costs | $ | 4 |  |  | $ | 12 |
Short-term lease costs | 1 |  |  | 2 |
Variable lease costs | 3 |  |  | 6 |
Total lease costs | $ | 8 |  |  | $ | 20 |

Other information related to our operating leases as of July 3, 2020 was as follows:

Weighted-average remaining lease term | 4.1 years
Weighted-average discount rate | 4.14 | %

See Note 6 for additional cash flow information related to our operating leases.
As of July 3, 2020, the maturities of our lease liabilities by fiscal year are as follows:

(In millions) |
Remainder of 2021 | $ | 22 |
2022 | 25 |
2023 | 18 |
2024 | 15 |
2025 | 9 |
Thereafter | 6 |
Total lease payments | 95 |
Less: Imputed interest | (8) |
Present value of lease liabilities | $ | 87 |

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Note 9. Debt
The following table summarizes components of our debt:

(In millions, except percentages) | July 3, 2020 |  | April 3, 2020 |  | Effective Interest Rate
4.2% Senior Notes due September 15, 2020 | $ | 750 |  |  | $ | 750 |  |  | 4.25 | %
New 2.5% Convertible Senior Notes due April 1, 2022 | 250 |  |  | 250 |  |  | 2.63 | %
3.95% Senior Notes due June 15, 2022 | 400 |  |  | 400 |  |  | 4.05 | %
2.0% Convertible Senior Notes due August 15, 2022 | — |  |  | 625 |  |  | 2.66 | %
New 2.0% Convertible Senior Notes due August 15, 2022 | 625 |  |  | 625 |  |  | 2.62 | %
Term Loan due November 4, 2024 | 500 |  |  | 500 |  |  | LIBOR plus (1)
5.0% Senior Notes due April 15, 2025 | 1,100 |  |  | 1,100 |  |  | 5.23 | %
Total principal amount | 3,625 |  |  | 4,250 |  |  |
Less: unamortized discount and issuance costs | (21) |  |  | (29) |  |  |
Total debt | 3,604 |  |  | 4,221 |  |  |
Less: current portion | (763) |  |  | (756) |  |  |
Total long-term debt | $ | 2,841 |  |  | $ | 3,465 |  |  |

(1)The term loan bears interest at a rate equal to the London Interbank Offered Rate (LIBOR) plus a margin based either on the current debt rating of our non-credit-enhanced, senior unsecured long-term debt or consolidated adjusted leverage as defined in the underlying loan agreement. The interest rate for the outstanding term loan is as follows:

| July 3, 2020 |  | April 3, 2020
Term Loan due November 4, 2024 | 1.69 | % |  | 2.88 | %

As of July 3, 2020, the future contractual maturities of debt by fiscal year are as follows:

(In millions) |
Remainder of 2021 | $ | 756 |
2022 | 275 |
2023 | 1,050 |
2024 | 25 |
2025 | 419 |
Thereafter | 1,100 |
Total future maturities of debt | $ | 3,625 |

Repayments of Convertible Senior Notes
In May 2020, we settled the $625 million principal and conversion rights of the 2.0% Convertible Senior Note in cash. The aggregate settlement amount of $1,179 million was based on $19.25 per underlying share into which the 2.0% Convertible Notes were convertible. In addition, we paid $3 million of accrued and unpaid interest through the date of settlement. The repayments resulted in an adjustment to stockholders’ equity of $581 million and a gain on extinguishment of $20 million.
As of July 3, 2020 and April 3, 2020, the Convertible Senior Notes consisted of the following:

| July 3, 2020 |  |  |  | April 3, 2020 |  |  |  |
(In millions) | New 2.5% Convertible Notes |  | New 2.0% Convertible Notes |  | New 2.5% Convertible Notes |  | New 2.0% Convertible Notes |  | 2.0% Convertible Notes
Liability components: |  |  |  |  |  |  |  |  |
Principal | $ | 250 |  |  | $ | 625 |  |  | $ | 250 |  |  | $ | 625 |  |  | $ | 625 |
Unamortized discount and issuance costs | (1) |  |  | (8) |  |  | (1) |  |  | (9) |  |  | (6) |
Net carrying amount | $ | 249 |  |  | $ | 617 |  |  | $ | 249 |  |  | $ | 616 |  |  | $ | 619 |
Equity component net of tax | $ | 43 |  |  | $ | 56 |  |  | $ | 43 |  |  | $ | 56 |  |  | $ | 12 |

Based on the closing price of our common stock of $20.01 on July 2, 2020, the if-converted value of the New 2.5% Convertible Notes exceeded the principal amount by approximately $48 million. Based on the closing price of our common stock of $20.01 on July 2, 2020, the if-converted value of the New 2.0% Convertible Notes is less than the principal amount.
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The following table sets forth total interest expense recognized related to our Convertible Senior Notes:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Contractual interest expense | $ | 6 |  |  | $ | 10 |
Amortization of debt discount and issuance costs | $ | 1 |  |  | $ | 4 |
Payments in lieu of conversion price adjustments (1) | $ | 2 |  |  | $ | — |

(1) Payments in lieu of conversion price adjustments include $2 million paid to holders of the Convertible Senior Notes because our dividend of $0.125 per share to our common stockholders that was paid in June 2020 exceeded the amounts defined in the Convertible Senior Notes agreements.
Revolving credit facility
We have a revolving line of credit of $1,000 million through November 2024. Borrowings under the revolving line of credit bear interest at a floating rate based on our debt ratings and our consolidated leverage ratios. The unused revolving line of credit is subject to a commitment fee ranging from 0.125% to 0.30% per annum. As of July 3, 2020 and April 3, 2020, there were no borrowings outstanding under our revolving credit facilities.
Debt covenant compliance
Our term loan and revolving credit facility agreement contains customary representations and warranties, non-financial covenants for financial reporting, affirmative and negative covenants, including a covenant that we maintain a consolidated leverage ratio of not more than 5.25 to 1.0, or 5.75 to 1.0 if we acquire assets or business in an aggregate amount greater than $250 million, and restrictions on indebtedness, liens, investments, stock repurchases, and dividends (with exceptions permitting our regular quarterly dividend and other specific capital returns). As of July 3, 2020, we were in compliance with all debt covenants.
Note 10. Derivatives
We conduct business in numerous currencies throughout our worldwide operations, and our entities hold monetary assets or liabilities, earn revenues, or incur costs in currencies other than the entity’s functional currency. As a result, we are exposed to foreign exchange gains or losses which impacts our operating results. As part of our foreign currency risk mitigation strategy, we have entered into foreign exchange forward contracts with up to twelve months in duration. We do not use derivative financial instruments for speculative trading purposes, nor do we hedge our foreign currency exposure in a manner that entirely offsets the effects of the changes in foreign exchange rates.
We enter into foreign currency forward contracts to hedge foreign currency balance sheet exposure. These forward contracts are not designated as hedging instruments. As of July 3, 2020 and July 5, 2019, the fair value of these contracts was insignificant. The related gain recognized in Other income, net in our Condensed Consolidated Statements of Operations was as follows:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Foreign exchange forward contracts gain | $ | 10 |  |  | $ | — |

The fair value of our foreign exchange forward contracts is presented on a gross basis in our Condensed Consolidated Balance Sheets. To mitigate losses in the event of nonperformance by counterparties, we have entered into master netting arrangements with our counterparties that allow us to settle payments on a net basis. The effect of netting on our derivative assets and liabilities was not material as of July 3, 2020 and July 5, 2019.
The notional amount of our outstanding foreign exchange forward contracts in U.S. dollar equivalent was as follows:

(In millions) | July 3, 2020 |  | April 3, 2020
Foreign exchange forward contracts purchased | $ | 317 |  |  | $ | 362 |
Foreign exchange forward contracts sold | $ | 100 |  |  | $ | 57 |

Note 11. Restructuring and Other Costs
Our restructuring and other costs consist primarily of severance, contract cancellations, separation, and other related costs. Severance costs generally include severance payments, outplacement services, health insurance coverage, and legal costs. Included in other exit and disposal costs are advisory fees incurred in connection with restructuring events. Separation costs primarily consist of consulting costs incurred in connection with our divestitures.
November 2019 Plan
In November 2019, our Board of Directors approved a restructuring plan (the November 2019 Plan) in connection with the strategic decision to divest our Enterprise Security business. Actions under this plan include the reduction of our workforce by approximately 3,100 employees, as well as asset write-offs and impairments, contract terminations, facilities closures, and the sale of underutilized facilities. As of July 3, 2020, we estimate that we will incur total costs of $550 million, excluding stock-based
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compensation expense, in connection with the November 2019 Plan, of which up to $225 million is expected to consist of cash expenditures for severance and termination benefits and up to $110 million is expected to consist of cash expenditures for contract terminations. Non-cash costs are estimated to be up to $240 million related to asset write-offs and other restructuring costs. These actions are expected to be substantially completed by September 2020. As of July 3, 2020, we have incurred costs of $463 million under the November 2019 Plan.
In connection with the Broadcom sale, our Board of Directors also approved an equity-based severance program under which certain equity awards held by certain terminated employees were accelerated. As of July 3, 2020, we have incurred $124 million of stock-based compensation related to our equity-based severance program. See Note 14 for more information on the impact of this program.
Restructuring and other costs summary
Our restructuring and other costs attributable to continuing operations are presented in the table below:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Severance and termination benefit costs | $ | 14 |  |  | $ | 12 |
Contract cancellation charges | 48 |  |  | — |
Stock-based compensation charges | 7 |  |  | — |
Asset write-offs and impairment | 55 |  |  | — |
Other exit and disposal costs | 3 |  |  | 1 |
Total restructuring and other costs | $ | 127 |  |  | $ | 13 |

In connection with the agreement to sell certain assets of our Enterprise Security business, a portion of our restructuring and other costs were classified to discontinued operations for all periods presented. Our restructuring and other costs attributable to discontinued operations are presented in the table below:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Severance and termination benefit costs | $ | 37 |  |  | $ | 12 |
Separation costs | 1 |  |  | — |
Total restructuring and other costs | $ | 38 |  |  | $ | 12 |

Restructuring summary
Our activities related to our November 2019 Plan are presented in the table below:

(In millions) | Liability Balance as of April 3, 2020 |  | Net Charges |  | Cash Payments |  | Non-Cash Items |  | Liability Balance as of July 3, 2020
Severance and termination benefit costs | $ | 35 |  |  | $ | 51 |  |  | $ | (32) |  |  | $ | — |  |  | $ | 54 |
Contract cancellation charges | 7 |  |  | 48 |  |  | (4) |  |  | (35) |  |  | 16 |
Stock-based compensation charges | — |  |  | 7 |  |  | — |  |  | (7) |  |  | — |
Asset write-offs and impairments | — |  |  | 55 |  |  | — |  |  | (55) |  |  | — |
Other exit and disposal costs | — |  |  | 3 |  |  | (3) |  |  | — |  |  | — |
Total | $ | 42 |  |  | $ | 164 |  |  | $ | (39) |  |  | $ | (97) |  |  | $ | 70 |

The restructuring liabilities are included in Other current liabilities in our Condensed Consolidated Balance Sheets.
Note 12. Income Taxes
The following table summarizes our effective tax rate for the periods presented:

| Three Months Ended |  |
(In millions, except percentages) | July 3, 2020 |  | July 5, 2019
Income from continuing operations before income taxes | $ | 99 |  |  | $ | 92 |
Income tax expense (benefit) | $ | (50) |  |  | $ | 54 |
Effective tax rate | (51) | % |  | 59 | %

Our effective tax rate for income from continuing operations for the three months ended July 3, 2020 differs from the federal statutory income tax rate primarily due to a tax benefit related to a favorable tax ruling, the benefits of lower-taxed international earnings, and the research and development tax credit, partially offset by state taxes and various permanent differences.
Our effective tax rate for the three months ended July 5, 2019 differs from the federal statutory income tax rate primarily due to tax expense related to the Ninth Circuit's holding in Altera Corp. v. Commissioner (which the Supreme Court declined to review
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in June 2020), various permanent differences, and state taxes, partially offset by the benefits of lower-taxed international earnings and the research and development tax credit.
The aggregate changes in the balance of gross unrecognized tax benefits for the three months ended July 3, 2020 were as follows:

(In millions) |
Balance as of April 3, 2020 | $ | 724 |
Lapse of statute of limitations | (12) |
Increase related to prior period tax positions | 5 |
Decrease related to prior period tax positions | (49) |
Increase related to current year tax positions | 4 |
Balance as of July 3, 2020 | $ | 672 |

We continue to monitor the progress of ongoing income tax controversies and the impact, if any, of the expected expiration of the statute of limitations in various taxing jurisdictions.
Note 13. Stockholders' Equity
Preferred stock
On May 22, 2020, we filed a Certificate of Elimination of Series A Junior Preferred Stock (the “Junior Preferred Stock”) with the Secretary of State of the State of Delaware, to remove the Certificate of Designations of the Junior Preferred Stock from our Amended and Restated Certificate of Incorporation. The Certificate of Elimination became effective upon filing. No shares of the Junior Preferred Stock were issued or outstanding upon filing of the Certificate of Elimination.
Dividends
On August 6, 2020, we announced that our Board of Directors declared a cash dividend of $0.125 per share of common stock to be paid in September 2020. All shares of common stock issued and outstanding and all restricted stock units (RSUs) and performance-based restricted stock units (PRUs) as of the record date will be entitled to the dividend and dividend equivalent rights (DERs), respectively, which will be paid out if and when the underlying shares are released. Any future dividends and DERs will be subject to the approval of our Board of Directors.
Stock repurchase program
Under our stock repurchase program, we may purchase shares of our outstanding common stock through open market and through accelerated stock repurchase transactions. As of July 3, 2020, we had $578 million remaining under the authorization to be completed in future periods with no expiration date.
No shares were repurchased during three months ended July 3, 2020. The following table summarizes activity related to this program for the three months ended July 5, 2019 :

| Three Months Ended July 5, 2019
(In millions, except per share amounts) |
Number of shares repurchased | 25 |
Average price per share | $ | 21.85 |
Aggregate purchase price | $ | 541 |

In addition, repurchases of 1 million shares executed during fiscal 2019 settled during the three months ended July 5, 2019.
Accumulated other comprehensive loss
Components of Accumulated other comprehensive loss, net of taxes, were as follows:

(In millions) | Foreign Currency Translation Adjustments |  | Unrealized Gain on Available-For-Sale Securities |  | Total
Balance as of April 3, 2020 | $ | (16) |  |  | $ | — |  |  | $ | (16) |
Other comprehensive income before reclassifications | 11 |  |  | 1 |  |  | 12 |
Balance as of July 3, 2020 | $ | (5) |  |  | $ | 1 |  |  | $ | (4) |

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Note 14. Employee Equity Incentive Plans
The following table sets forth the stock-based compensation expense recognized for our equity incentive plans:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Sales and marketing | $ | 4 |  |  | $ | 7 |
Research and development | 6 |  |  | 7 |
General and administrative | 8 |  |  | 12 |
Restructuring and other costs | 7 |  |  | — |
Other income, net | (1) |  |  | — |
Total stock-based compensation from continuing operations | 24 |  |  | 26 |
Discontinued operations | 1 |  |  | 54 |
Total stock-based compensation expense | $ | 25 |  |  | $ | 80 |
Income tax benefit for stock-based compensation expense | $ | (6) |  |  | $ | (15) |

As of July 3, 2020, the total unrecognized stock-based compensation costs related to our unvested stock-based awards was $66 million, which will be recognized over an estimated weighted-average amortization period of 1.2 years.
The following table summarizes additional information related to our stock-based awards, including awards associated with our discontinued operations:

| Three Months Ended |  |
(In millions, except per grant data) | July 3, 2020 |  | July 5, 2019
Restricted stock units (RSUs): |  |  |
Weighted-average fair value per award granted | $ | 20.86 |  |  | $ | 19.39 |
Awards granted | — |  | (1) | 12 |
Total fair value of awards released | $ | 56 |  |  | $ | 174 |
Outstanding and unvested | 4 |  |  | 22 |
Performance-based restricted stock units (PRUs): |  |  |
Weighted-average fair value per award granted | $ | — |  |  | $ | 19.21 |
Awards granted | — |  |  | 2 |
Total fair value of awards released | $ | 3 |  |  | $ | 26 |
Outstanding and unvested at target payout | 1 |  |  | 3 |
Stock options: |  |  |
Weight-average fair value per award granted | $ | — |  |  | $ | 4.76 |
Awards granted | — |  |  | 2 |
Total intrinsic value of stock options exercised | $ | 3 |  |  | $ | 71 |
Outstanding | 1 |  |  | 8 |
Exercisable | — |  | (1) | 6 |

(1) The number of shares is less than 1 million.
Dividend equivalent rights (DERs)
Our RSUs and PRUs contain DERs that entitles the recipient of an award to receive cash dividend payments if and when the underlying shares are released. The amount of DERs equals the amount of cumulated dividends on the issued number of common stock that would have been payable since the date the associated award was granted. As of July 3, 2020 and April 3,2020, current dividends payable related to DER was $47 million and $62 million, respectively, recorded as part of Other current liabilities in the Condensed Consolidated Balance Sheets, and long-term dividends payable related to DER was $10 million and $31 million, respectively, recorded as part of Other long-term liabilities.
Stock-based award modifications
In connection with the Broadcom sale, during the three months ended July 3, 2020 and fiscal 2020, we entered into severance and retention arrangements with certain executives. Pursuant to these agreements, these executives are entitled to receive vesting of 50% of their unvested equity, subject to a service condition, and the remaining unvested equity may be earned at levels of 0% to 150%, subject to market and service conditio ns. In addition, during the three months ended July 3, 2020 and fiscal 2020, we entered into severance and retention arrangements with certain other employees in connection with restructuring activities and the Broadcom sale, which accelerated either a portion or all of the vesting of their stock-based awards.
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During the three months ended July 3, 2020, we recognized $13 million of expense associated with these modifications, of which $3 million was recognized in General and administrative expense, $1 million in Sales and marketing expense, $2 million in Research and development expense, and $7 million in continuing operations restructuring costs.
Note 15. Net Income Per Share
Basic income per share is computed by dividing net income by the weighted-average number of common shares outstanding during the period. Diluted net income per share also includes the incremental effect of dilutive potentially issuable common shares outstanding during the period using the treasury stock method. Dilutive potentially issuable common shares includes the dilutive effect of the shares underlying convertible debt and employee equity awards.
The components of basic and diluted net income (loss) per share are as follows:

| Three Months Ended |  |
(In millions, except per share amounts) | July 3, 2020 |  | July 5, 2019
Income from continuing operations | $ | 149 |  |  | $ | 38 |
Loss from discontinued operations | (31) |  |  | (12) |
Net income | $ | 118 |  |  | $ | 26 |
Income (loss) per share - basic: |  |  |
Continuing operations | $ | 0.25 |  |  | $ | 0.06 |
Discontinued operations | $ | (0.05) |  |  | $ | (0.02) |
Net income per share - basic | $ | 0.20 |  |  | $ | 0.04 |
Income (loss) per share - diluted: |  |  |
Continuing operations | $ | 0.24 |  |  | $ | 0.06 |
Discontinued operations | $ | (0.05) |  |  | $ | (0.02) |
Net income per share - diluted | $ | 0.19 |  |  | $ | 0.04 |
Weighted-average shares outstanding - basic | 590 |  |  | 619 |
Dilutive potentially issuable shares: |  |  |
Convertible debt | 20 |  |  | 10 |
Employee equity awards | 4 |  |  | 13 |
Weighted-average shares outstanding - diluted | 614 |  |  | 642 |
Anti-dilutive shares excluded from diluted net income per share calculation: |  |  |
Employee equity awards | 1 |  |  | 5 |

Under the treasury stock method, our convertible debt instruments will generally have a dilutive impact on net income per share when our average stock price for the period exceeds the conversion prices for the convertible debt instruments. The conversion price of each convertible debt applicable in the periods presented is as follows:

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
2.5% Convertible Senior Notes due April 1, 2022 | N/A |  | $ | 16.77 |
2.0% Convertible Senior Notes due August 15, 2022 | $ | 10.23 |  |  | $ | 20.41 |
New 2.5% Convertible Senior Notes due April 1, 2022 | $ | 16.77 |  |  | N/A
New 2.0% Convertible Senior Notes due August 15, 2022 | $ | 20.41 |  |  | N/A

Note 16. Segment and Geographic Information
We operate as one reportable segment. Our Chief Operating Decision Maker reviews financial information presented on a consolidated basis to evaluate company performance and to allocate resources.
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The following table summarizes net revenues for our major solutions:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Consumer security | $ | 363 |  |  | $ | 381 |
Identity and information protection | 251 |  |  | 255 |
ID Analytics | — |  |  | 14 |
Total net revenues | $ | 614 |  |  | $ | 650 |

From time to time, changes in our product hierarchy cause changes to the product categories above. When changes occur, we recast historical amounts to match the current product hierarchy. Consumer security products include our Norton 360 Security offerings, Norton Security, Norton Secure VPN, and other consumer security solutions. Identity and information protection products include our Norton 360 with LifeLock offerings, LifeLock identity theft protection and other information protection solutions. Our ID Analytics solutions were divested on January 31, 2020.
Geographic information
Net revenues by geography are based on the billing addresses of our customers. The following table represents net revenues by geographic area for the periods presented:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Americas | $ | 448 |  |  | $ | 479 |
EMEA | 96 |  |  | 97 |
APJ | 70 |  |  | 74 |
Total net revenues | $ | 614 |  |  | $ | 650 |

Note: The Americas include U.S., Canada and Latin America; EMEA includes Europe, Middle East and Africa; APJ includes Asia Pacific and Japan.
Revenues from customers inside the U.S. were $427 million and $456 million during the three months ended July 3, 2020 and July 5, 2019, respectively. No other individual country accounted for more than 10% of revenues.
The table below represents cash, cash equivalents and short-term investments held in the U.S. and internationally in various foreign subsidiaries.

(In millions) | July 3, 2020 |  | April 3, 2020
U.S. | $ | 412 |  |  | $ | 1,345 |
International | 719 |  |  | 918 |
Total cash, cash equivalents and short-term investments | $ | 1,131 |  |  | $ | 2,263 |

The table below represents our property and equipment, net of accumulated depreciation and amortization, by geographic area, based on the physical location of the asset, at the end of each period presented.

(In millions) | July 3, 2020 |  | April 3, 2020
U.S. | $ | 49 |  |  | $ | 174 |
Ireland | 34 |  |  | 34 |
Other countries (1) | 5 |  |  | 30 |
Total property and equipment, net | $ | 88 |  |  | $ | 238 |

(1)No individual country represented more than 10% of the respective totals.
Our operating lease assets by geographic area, based on the physical location of the asset, at the end of each period presented, are as follows:

(In millions) | July 3, 2020 |  | April 3, 2020
U.S. | $ | 36 |  |  | $ | 40 |
India | 11 |  |  | 11 |
Japan | 8 |  |  | 10 |
Other countries (1) | 7 |  |  | 27 |
Total operating lease assets | $ | 62 |  |  | $ | 88 |

(1)No individual country represented more than 10% of the respective totals.
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Significant customers
Customers that accounted for over 10% of our net accounts receivable were as follows:

| July 3, 2020 |  | April 3, 2020
Customer A | 45 | % |  | 39 | %

Note 17. Commitments and Contingencies
Purchase obligations
As of July 3, 2020, we had purchase obligations of $466 million associated with agreements for purchases of goods or services, including purchase obligations associated with our discontinued operations. The amount of purchase obligations reflects estimated future payments as of July 3, 2020 according to the contract terms.
Deemed repatriation taxes
As of July 3, 2020, we are required to pay a one-time transition tax of $683 million on untaxed foreign earnings of our foreign subsidiaries due in installments through July 2025 as a result of the Tax Cuts and Jobs Act.
Indemnifications
In the ordinary course of business, we may provide indemnifications of varying scope and terms to customers, vendors, lessors, business partners, subsidiaries, and other parties with respect to certain matters, including, but not limited to, losses arising out of our breach of agreements or representations and warranties made by us. In addition, our bylaws contain indemnification obligations to our directors, officers, employees, and agents, and we have entered into indemnification agreements with our directors and certain of our officers to give such directors and officers additional contractual assurances regarding the scope of the indemnification set forth in our bylaws and to provide additional procedural protections. We maintain director and officer insurance, which may cover certain liabilities arising from our obligation to indemnify our directors and officers. It is not possible to determine the aggregate maximum potential loss under these indemnification agreements due to the limited history of prior indemnification claims and the unique facts and circumstances involved in each particular agreement. Such indemnification agreements might not be subject to maximum loss clauses. Historically, we have not incurred material costs as a result of obligations under these agreements, and we have not accrued any material liabilities related to such indemnification obligations in our Condensed Consolidated Financial Statements.
In connection with the sale of Veritas and the sale of our Enterprise Security business to Broadcom, we assigned several leases to Veritas Technologies LLC or Broadcom and/or their related subsidiaries. As a condition to consenting to the assignments, certain lessors required us to agree to indemnify the lessor under the applicable lease with respect to certain matters, including, but not limited to, losses arising out of Veritas Technologies LLC, Broadcom, or their related subsidiaries’ breach of payment obligations under the terms of the lease. As with our other indemnification obligations discussed above and in general, it is not possible to determine the aggregate maximum potential loss under these indemnification agreements due to the limited history of prior indemnification claims and the unique facts and circumstances involved in each particular agreement. As with our other indemnification obligations, such indemnification agreements might not be subject to maximum loss clauses, and to date, generally under our real estate obligations, we have not incurred material costs as a result of such obligations under our leases and have not accrued any liabilities related to such indemnification obligations in our Condensed Consolidated Financial Statements.
We provide limited product warranties, and the majority of our software license agreements contain provisions that indemnify licensees of our software from damages and costs resulting from claims alleging that our software infringes on the intellectual property rights of a third party. Historically, payments made under these provisions have been immaterial. We monitor the conditions that are subject to indemnification to identify if a loss has occurred.
Litigation contingencies
SEC Investigation
As previously disclosed in our public filings, the Audit Committee of our Board of Directors (the Audit Committee) completed its internal investigation (the Audit Committee Investigation) in September 2018. In connection with the Audit Committee Investigation, we voluntarily contacted the U.S. Securities and Exchange Commission (SEC) in April 2018. The SEC commenced a formal investigation, and we continue to cooperate with that investigation. The outcome of such an investigation is difficult to predict. We have incurred, and will continue to incur, significant expenses related to legal and other professional services in connection with the SEC investigation. At this stage, we are unable to assess whether any material loss or adverse effect is reasonably possible as a result of the SEC’s investigation or estimate the range of any potential loss.
Securities Class Action and Derivative Litigation
Securities class action lawsuits, which have since been consolidated, were filed in May 2018 against us and certain of our former officers, in the U.S. District Court for the Northern District of California. The lead plaintiff’s consolidated amended complaint alleged that, during a purported class period of May 11, 2017 to August 2, 2018, defendants made false and misleading statements in violation of Sections 10(b) and 20(a), and that certain individuals violated Section 20A, of the Securities Exchange Act. Defendants filed motions to dismiss, which the Court granted in an order dated June 14, 2019. Pursuant to that order, plaintiff filed a motion seeking leave to amend and a proposed first amended complaint on July 11, 2019. The Court granted the motion in part on October 2, 2019 and the first amended complaint was filed on October 11, 2019. The Court’s order
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dismissed certain claims against certain of our former officers. Defendants filed answers on November 7, 2019. A trial date has been set for June 14, 2021.
Purported shareholder derivative lawsuits have been filed against us and certain of our former officers and current and former directors in the U.S. District Courts for the District of Delaware and the Northern District of California, Delaware Chancery Court, and Delaware Superior Court, arising generally out of the same facts and circumstances as alleged in the securities class action and alleging claims for breach of fiduciary duty and related claims; these lawsuits include an action brought derivatively on behalf of our 2008 Employee Stock Purchase Plan. The derivative actions are currently voluntarily stayed in light of the securities class action. No specific amount of damages has been alleged in these lawsuits. We have also received demands from purported stockholders to inspect corporate books and records under Delaware law.
We will continue to incur legal fees in connection with these pending cases and demands, including expenses for the reimbursement of legal fees of present and former officers and directors under indemnification obligations. The expense of continuing to defend such litigation may be significant. We intend to defend these lawsuits vigorously, but there can be no assurance that we will be successful in any defense. If any of the lawsuits are decided adversely, we may be liable for significant damages directly or under our indemnification obligations, which could adversely affect our business, results of operations, and cash flows.
At this stage, we are unable to assess whether any material loss or adverse effect is reasonably possible as a result of these lawsuits or estimate the range of any potential loss.
GSA
During the first quarter of fiscal 2013, we were advised by the Commercial Litigation Branch of the Department of Justice’s (DOJ) Civil Division and the Civil Division of the U.S. Attorney’s Office for the District of Columbia that the government is investigating our compliance with certain provisions of our U.S. General Services Administration (GSA) Multiple Award Schedule Contract No. GS-35F-0240T effective January 24, 2007, including provisions relating to pricing, country of origin, accessibility, and the disclosure of commercial sales practices.
As reported on the GSA’s publicly-available database, our total sales under the GSA Schedule contract were approximately $222 million from the period beginning January 2007 and ending September 2012. We fully cooperated with the government throughout its investigation, and in January 2014, representatives of the government indicated that their initial analysis of our actual damages exposure from direct governme nt sales under the GSA Schedule contract was approximately $145 million; since the initial meeting, the government’s analysis of our potential damages exposure relating to direct sales has increased. The government also indicated they are going to pursue claims for certain sales to California, Florida, and New York as well as sales to the federal government through reseller GSA Schedule co ntracts, which could significantly increase our potential damages exposure.
In 2012, a sealed civil lawsuit was filed against us related to compliance with the GSA Schedule contract and contracts with California, Florida, and New York. On July 18, 2014, the Court-imposed seal expired, and the government intervened in the lawsuit. On September 16, 2014, the states of California and Florida intervened in the lawsuit, and the state of New York notified the Court that it would not intervene. On October 3, 2014, the DOJ filed an amended complaint, which did not state a specific damages amount. On October 17, 2014, California and Florida combined their claims with those of the DOJ and the relator on behalf of New York in an Omnibus Complaint, and a First Amended Omnibus Complaint was filed on October 8, 2015; the state claims also do not state specific damages amounts. On June 6, 2019, we filed a motion seeking summary judgment on all claims asserted by all plaintiffs, and the plaintiffs filed a motion for partial summary judgment on elements of liability on their claims. On October 21, 2019, the DOJ moved for a Prejudgment Writ of Sequestration for the Company to set aside $1,090 million to pay a judgment, should the United States prevail in this litigation, under the Federal Debt Collection Procedures Act. The Writ was sought in response to the Company’s announcement of its plans to distribute the after-tax proceeds of the sale of the Symantec enterprise business to Broadcom to its shareholders via a special dividend. The Court denied the Writ on December 12, 2019, on the basis of the Government’s failure to establish the “probable validity” of the debt, the amount sought to be sequestered, and the Company’s available cash, cash equivalents and short-term investments. The Court permitted the DOJ limited discovery of facts relevant to the Company’s financial state and financial projections and the option to renew its motion if appropriate and supported by the analysis of its own financial expert. That discovery period has now closed. On March 30, 2020, the Court issued an Order granting in part and denying in part our motion for summary judgment and granting in part and denying in part the United States’ motion for partial summary judgment. On May 5, 2020, the Court ordered the parties to mediation with the mediation period to conclude on July 31, 2020, at which time the parties were to provide a status update to the Court. No trial date has been set.
It is possible that the litigation could lead to claims or findings of violations of the False Claims Act and could be material to our results of operations and cash flows for any period. Resolution of False Claims Act investigations can ultimately result in the payment of somewhere between one and three times the actual damages proven by the government, plus civil penalties in some cases, depending upon a number of factors. Our current estimate of the low end of the range of the probable estimated loss from this matter is $25 million, which we have accrued. This amount contemplates estimated losses from both the investigation of compliance with the terms of the GSA Schedule contract as well as possible violations of the False Claims Act. There is at least a reasonable possibility that a loss may have been incurred in excess of our accrual for this matter.
Avila v. LifeLock et al
On August 29, 2019, the Ninth Circuit issued a mandate remanding a securities class action lawsuit, originally filed on July 22, 2015, against our subsidiary, LifeLock, as well as certain of LifeLock’s former officers (the “LifeLock Defendants”) for
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further proceedings in the U.S. District Court for the District of Arizona. The Ninth Circuit had affirmed in part and reversed in part the August 21, 2017 decision of the District Court, which had dismissed the case with prejudice. The complaint in the remanded action alleges that, during a purported class period of July 30, 2014 to July 21, 2015, a period that predates our acquisition of LifeLock, the LifeLock Defendants made false and misleading statements in violation of Sections 10(b) and 20(a) of the Securities Exchange Act. In fiscal 2020, we settled this lawsuit and recorded a charge of $20 million in General and administrative expenses. The United States District Court for the District of Arizona approved the settlement on July 21, 2020.
Other
We are involved in a number of other judicial and administrative proceedings that are incidental to our business. Although adverse decisions (or settlements) may occur in one or more of the cases, it is not possible to estimate the possible loss or losses from each of these cases. The final resolution of these lawsuits, individually or in the aggregate, is not expected to have a material adverse effect on our business, results of operations, financial condition or cash flows.
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
Forward-looking statements and factors that may affect future results
The discussion below contains forward-looking statements, which are subject to safe harbors under the Securities Act of 1933, as amended (the Securities Act) and the Exchange Act of 1934, as amended (the Exchange Act). Forward-looking statements include references to our ability to utilize our deferred tax assets, as well as statements including words such as “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “goal,” “intent,” “momentum,” “projects,” and similar expressions. In addition, projections of our future financial performance; anticipated growth and trends in our businesses and in our industries; the anticipated impacts of acquisitions, divestitures, restructurings, stock repurchases, and investment activities; the outcome or impact of pending litigation, claims or disputes; our intent to pay quarterly cash dividends in the future; plans for and anticipated benefits of our solutions; matters arising out of the ongoing U.S. Securities and Exchange Commission (the SEC) investigation; anticipated tax rates, benefits and expenses; and other characterizations of future events or circumstances are forward-looking statements. These statements are only predictions, based on our current expectations about future events and may not prove to be accurate. We do not undertake any obligation to update these forward-looking statements to reflect events occurring or circumstances arising after the date of this report. These forward-looking statements involve risks and uncertainties, and our actual results, performance, or achievements could differ materially from those expressed or implied by the forward-looking statements on the basis of several factors, including those that we discuss in Part II Item 1A, of this quarterly report on Form 10-Q. We encourage you to read that section carefully.
OVERVIEW
NortonLifeLock Inc. is leading provider of Cyber Safety solutions for consumers. Our NortonLifeLock branded solutions help consumers protect their devices, online privacy, identity, and home networks.
Fiscal calendar
We have a 52/53-week fiscal year ending on the Friday closest to March 31. The first quarter of fiscal 2021 consisted of 13 weeks, whereas the first quarter of fiscal 2020 consisted of 14 weeks. Our 2021 fiscal year consists of 52 weeks and ends on April 2, 2021.
Key financial metrics
The following tables provide our key financial metrics for the periods presented:

| Three Months Ended |  |
(In millions, except for per share amounts) | July 3, 2020 |  | July 5, 2019
Net revenues | $ | 614 |  |  | $ | 650 |
Operating income | $ | 120 |  |  | $ | 140 |
Income from continuing operations | $ | 149 |  |  | $ | 38 |
Loss from discontinued operations | $ | (31) |  |  | $ | (12) |
Net income | $ | 118 |  |  | $ | 26 |
Net income per share from continuing operations - diluted | $ | 0.24 |  |  | $ | 0.06 |
Net loss per share from discontinued operations - diluted | $ | (0.05) |  |  | $ | (0.02) |
Net income per share - diluted | $ | 0.19 |  |  | $ | 0.04 |
Cash provided by operating activities | $ | 170 |  |  | $ | 325 |

| As Of |  |
(In millions) | July 3, 2020 |  | April 3, 2020
Cash, cash equivalents and short-term investments | $ | 1,131 |  |  | $ | 2,263 |
Contract liabilities | $ | 1,058 |  |  | $ | 1,076 |

•Net revenues decreased $36 million, primarily due to the favorable impact of the additional week in the first quarter of fiscal 2020.
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•Operating income decreased $20 million, primarily due to lower revenue and higher costs recognized in connection with our restructuring plans, partially offset by lower compensation expense and outside services expense that we achieved as a result of our cost reduction programs.
•Income from continuing operations increased $111 million, primarily due to higher income tax benefit.
•Loss from discontinued operations, net of tax, increased $19 million, primarily due to higher severance costs as a result of the sale of certain of our Enterprise Security assets and liabilities to Broadcom Inc. (Broadcom sale) in November 2019.
•Net income and net income per share increased, primarily due to higher income from our continuing operations for the reasons discussed above.
•Cash, cash equivalents and short-term investments decreased by $1,132 million compared to April 3, 2020, primarily due to repayment of debt and to a lesser extent, dividend payments and dividend equivalents, partially offset by net cash provided by operating activities. In May 2020, we settled the principal and conversion rights of $625 million of our 2.0% Convertible Notes for $1,179 million in cash.
•Contract liabilities were relatively flat compared to April 3, 2020.
COVID-19 UPDATE
The COVID-19 pandemic is having widespread, rapidly evolving, and unpredictable impacts on global society, economies, financial markets, and business practices. Federal and state governments have implemented measures to contain the virus, including social distancing, travel restrictions, border closures, limitations on public gatherings, work from home, and closure of non-essential businesses. These events have caused a deterioration of the U.S. and global economies, creating a challenging macroeconomic environment.
To protect the health and well-being of our employees, partners and third-party service providers, we have implemented a near company-wide work-from-home requirement for most employees until further notice, made substantial modifications to employee travel policies, and cancelled or shifted our conferences and other marketing events to virtual-only for the foreseeable future. While we continue to monitor the situation and may adjust our current policies as more information and public health guidance become available, such precautionary measures could negatively affect our customer success efforts, sales and marketing efforts, or create operational or other challenges, such as a reduction in employee productivity because of the work from home requirement, any of which could harm our business and results of operations. Further, if the COVID-19 pandemic has a substantial impact on our employees, partners or third-party service providers’ health, attendance or productivity, our results of operations and overall financial performance may be adversely impacted. Additionally, if employees, partners or third-party services providers return to work during the COVID-19 pandemic, the risk of inadvertent transmission of COVID-19 through human contact could still occur and result in litigation. Although we have not yet experienced a material increase in customer cancellations or a material reduction in our retention rate in 2020, a prolonged economic downturn could adversely affect demand for our offerings, retention rates and harm our business and results of operations, particularly in light of the fact that our solutions are discretionary purchases and thus may be more susceptible to macroeconomic pressures, as well impact the value of our common stock, our ability to refinance our debt, and our access to capital.
The duration and extent of the impact from the COVID-19 pandemic depends on future developments that cannot be accurately forecasted at this time, such as the severity and transmission rate of the disease, the extent and effectiveness of containment actions and the impact of these and other factors on our employees, customers, partners and third-party service providers. For more information on the risks associated with the COVID-19 pandemic, please see “Risk Factors” in Part II, Item 1A below.
CRITICAL ACCOUNTING POLICIES AND ESTIMATES
The preparation of our Condensed Consolidated Financial Statements and related notes in accordance with generally accepted accounting principles in the U.S. requires us to make estimates, including judgments and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses, and related disclosure of contingent assets and liabilities. We have based our estimates on historical experience and on various assumptions that we believe to be reasonable under the circumstances. We evaluate our estimates on a regular basis and make changes accordingly. Management believes that the accounting estimates employed and the resulting amounts are reasonable; however, actual results may differ from these estimates. Making estimates and judgments about future events is inherently unpredictable and is subject to significant uncertainties, some of which are beyond our control. Should any of these estimates and assumptions change or prove to have been incorrect, it could have a material impact on our results of operations, financial position and cash flows.
Our critical accounting policies and estimates were disclosed in Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations included in our Annual Report on Form 10-K for the fiscal year ended April 3, 2020. There have been no material changes in the matters for which we make critical accounting estimates in the preparation of our Condensed Consolidated Financial Statements during the three months ended July 3, 2020.
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RESULTS OF OPERATIONS
The following table sets forth our Condensed Consolidated Statements of Operations data as a percentage of net revenues for the periods indicated:

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
Net revenues | 100 | % |  | 100 | %
Cost of revenues | 14 |  |  | 15 |
Gross profit | 86 |  |  | 85 |
Operating expenses: |  |  |
Sales and marketing | 24 |  |  | 28 |
Research and development | 11 |  |  | 16 |
General and administrative | 9 |  |  | 15 |
Amortization of intangible assets | 3 |  |  | 3 |
Restructuring and other costs | 21 |  |  | 2 |
Total operating expenses | 66 |  |  | 64 |
Operating income | 20 |  |  | 22 |
Interest expense | (7) |  |  | (8) |
Other income, net | 3 |  |  | — |
Income from continuing operations before income taxes | 16 |  |  | 14 |
Income tax expense (benefit) | (8) |  |  | 8 |
Income from continuing operations | 24 |  |  | 6 |
Loss from discontinued operations | (5) |  |  | (2) |
Net income | 19 | % |  | 4 | %

Percentages may not add due to rounding.
Net revenues

| Three Months Ended |  |  |  |
(In millions, except for percentages) | July 3, 2020 |  | July 5, 2019 |  | Change in %
Net revenues | $ | 614 |  |  | $ | 650 |  |  | (6) | %

Net revenues decreased $36 million, primarily due to approximately $44 million revenue from the additional week in the first quarter of fiscal 2020.
Performance Metrics
We regularly monitor a number of metrics in order to measure our current performance and estimate our future performance. Our metrics may be calculated in a manner different than similar metrics used by other companies.
The following table summarizes non-GAAP supplemental key performance metrics for our consumer solutions:

| Three Months Ended |  |  |
(In millions, except for per user amounts) | July 3, 2020 |  | July 5, 2019 |
Direct customer revenues | $ | 552 |  |  | $ | 577 |  | (1)
Average direct customer count | 20.4 |  |  | 20.2 |  |
Direct customer count (at quarter end) | 20.6 |  |  | 20.1 |  |
Direct average revenue per user (ARPU) | $ | 9.03 |  |  | $ | 8.83 |  | (2)

(1) Direct customer revenues in the first quarter of fiscal 2020 excludes $14 million of revenue from ID Analytics, which was divested in the fourth quarter of fiscal 2020. This amount includes the impact of the extra week on direct customer revenue, which we estimated to be approximately $41 million.
(2) ARPU in the first quarter of fiscal 2020 was normalized to exclude the impact of the extra week on direct customer revenue, which we estimated to be approximately $41 million. Excluding this adjustment, ARPU would have been $9.51 in the first quarter of fiscal 2020.
We define direct customer revenues as revenues from sales of our consumer solutions to direct customers, which we define as active paid users who have a direct billing relationship with the Company at the end of the reported period. Users with multiple products or entitlements are counted for based on which solutions they are subscribed. We exclude users on free trials and promotions and users who have indirectly purchased our product or services through partners unless such users convert or
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renew their subscription directly with us. For the first quarter of fiscal 2021 and 2020, partner revenues were $62 million and $59 million, respectively.
Average direct customer count presents the average of the total number of direct customers at the beginning and end of the fiscal quarter.
ARPU is calculated as estimated direct customer revenues for the period divided by the average direct customer count for the same period, expressed as a monthly figure. Non-GAAP estimated direct customer revenues and ARPU have limitations as analytical tools and should not be considered in isolation or as a substitute for GAAP estimated direct customer revenues or other GAAP measures. We monitor APRU because it helps us understand the rate at which we are monetizing our consumer customer base.
Net revenues by geographical region

| Three Months Ended |  |
| July 3, 2020 |  | July 5, 2019
Americas | 73 | % |  | 74 | %
EMEA | 16 | % |  | 15 | %
APJ | 11 | % |  | 11 | %

The Americas include the U.S., Canada and Latin America; EMEA includes Europe, the Middle East and Africa; APJ includes Asia Pacific and Japan.
Percentage of revenue by geographic region in the first quarter of fiscal 2021 was similar to the corresponding period in the prior year.
Cost of revenues

| Three Months Ended |  |  |  |
(In millions, except for percentages) | July 3, 2020 |  | July 5, 2019 |  | Change in %
Cost of revenues | $ | 86 |  |  | $ | 96 |  |  | (10) | %

Our cost of revenues decreased $10 million primarily due to decreases in technical support costs and royalty charges, partially offset by an increase in commissions reflecting higher investments in affiliate marketing programs.
Operating expenses

| Three Months Ended |  |  |  |
(In millions, except for percentages) | July 3, 2020 |  | July 5, 2019 |  | Change in %
Sales and marketing | $ | 145 |  |  | $ | 184 |  |  | (21) | %
Research and development | 65 |  |  | 101 |  |  | (36) | %
General and administrative | 53 |  |  | 96 |  |  | (45) | %
Amortization of intangible assets | 18 |  |  | 20 |  |  | (10) | %
Restructuring and other costs | 127 |  |  | 13 |  |  | 877 | %
Total operating expenses | $ | 408 |  |  | $ | 414 |  |  | (1) | %

Sales and marketing expense decreased $39 million, primarily due to a $60 million de crease in compensation expense and allocated corporate costs, reflecting our cost reduction initiatives, partially offset by a $16 million increase in advertising and promotional expense reflecting our higher investments in direct marketing programs.
Research and development expense decreased $36 million, primarily due to a $35 million decrease in compensation expense and allocated corporate shared costs, reflecting our cost reduction initiatives.
General and administrative expense decreased $43 million, primarily due to a $34 million decrease in compensation expense and allocated corporate shared costs, and an $8 million decrease in outside services expense, reflecting our cost reduction initiatives.
Restructuring and other costs increased $114 million, primarily due to $48 million in contract cancellation charges, $55 million in assets write-offs and impairments, and $7 million in stock-based compensation associated with our restructuring plan approved in November 2019.
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Non-operating expense, net

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Interest expense | $ | (40) |  |  | $ | (49) |
Interest income | 2 |  |  | 10 |
Loss from equity interest | — |  |  | (11) |
Foreign exchange gain (loss) | 1 |  |  | (1) |
Gain on extinguishment of debt | 20 |  |  | — |
Other | (4) |  |  | 3 |
Total non-operating expense, net | $ | (21) |  |  | $ | (48) |

Non-operating expense, net, decreased $27 million, primarily due to the gain on extinguishment of debt due to the repayment of our 2.0% Convertible Notes in the first quarter of fiscal 2021, the absence of loss from equity interest, which was divested in October 2019, and lower interest expense as a result of debt repayments. These decreases were partially offset by lower interest income as a result of lower investments in money market funds and short-term investments in the first quarter of fiscal 2021 compared to the prior year period, and net transition service expense of $8 million in connection with the Broadcom sale.
Provision for income taxes

| Three Months Ended |  |
(In millions, except for percentages) | July 3, 2020 |  | July 5, 2019
Income from continuing operations before income taxes | $ | 99 |  |  | $ | 92 |
Income tax expense (benefit) | $ | (50) |  |  | $ | 54 |
Effective tax rate | (51) | % |  | 59 | %

Our effective tax rate for income from continuing operations for the first quarter of fiscal 2021 differs from the federal statutory income tax rate primarily due to a tax benefit related to a favorable tax ruling, the benefits of lower-taxed international earnings, and the research and development tax credit, partially offset by state taxes and various permanent differences.
Our effective tax rate for income from continuing operations for the first quarter of fiscal 2020 differs from the federal statutory income tax rate primarily due to tax expense related to the Ninth Circuit's holding in Altera Corp. v. Commissioner (which the Supreme Court declined to review in June 2020), various permanent differences, and state taxes, partially offset by the benefits of lower-taxed international earnings and the research and development tax credit.
We are a U.S.-based multinational company subject to tax in multiple U.S. and international tax jurisdictions. A substantial portion of our international earnings were generated from subsidiaries organized in Ireland and Singapore. Our results of operations would be adversely affected to the extent that our geographical mix of income becomes more weighted toward jurisdictions with higher tax rates and would be favorably affected to the extent the relative geographic mix shifts to lower tax jurisdictions. Any change in our mix of earnings is dependent upon many factors and is therefore difficult to predict.
The timing of the resolution of income tax examinations is highly uncertain, and the amounts ultimately paid, if any, upon resolution of the issues raised by the taxing authorities may differ materially from the amounts accrued for each year. Although potential resolution of uncertain tax positions involves multiple tax periods and jurisdictions, it is reasonably possible that the gross unrecognized tax benefits related to these audits could decrease, whether by payment, release, or a combination of both, in the next 12 months by $90 million.
We continue to monitor the progress of ongoing income tax controversies and the impact, if any, of the expected expiration of the statute of limitations in various taxing jurisdictions.
LIQUIDITY, CAPITAL RESOURCES AND CASH REQUIREMENTS
Liquidity
We have historically relied on cash generated from operations, borrowings under credit facilities, issuances of debt, and proceeds from divestitures for our liquidity needs.
As of July 3, 2020, we had cash, cash equivalents and short-term investments of $1,131 million, of which $719 million was held by our foreign subsidiaries. Our cash, cash equivalents and short-term investments are managed with the objective to preserve principal, maintain liquidity, and generate investment returns. The participation exemption system under current U.S. federal tax regulations generally allows us to make distributions of non-U.S. earnings to the U.S. without incurring additional U.S. federal tax, however these distributions may be subject to applicable state or non-U.S. taxes. We have not recognized deferred income taxes for local country income and withholding taxes that could be incurred on distributions of certain non-U.S. earnings or for outside basis differences in our subsidiaries, because we plan to indefinitely reinvest such earnings and basis differences.
We also have an undrawn credit facility of $1,000 million which expires in November 2024.
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Our principal cash requirements are primarily to meet our working capital needs, support on-going business activities, including payment of taxes and cash dividends, funding capital expenditures, servicing existing debt, repurchasing shares of our common stock, and investing in business acquisitions.
Our capital allocation strategy is to balance driving stockholder returns, managing financial risk, and preserving our flexibility to pursue strategic options, including acquisitions. Historically, this has included a quarterly cash dividend, the repayment of debt, and the repurchase of shares of our common stock.
Divestiture of Enterprise Security business
In fiscal 2020, we completed the sale of certain assets and the assumption of certain liabilities of our Enterprise Security business to Broadcom. In the three months ended July 3, 2020, we paid app roximately $1 million of U.S. a nd foreign income taxes as a result of the transaction and we expect to pay additional income taxes of $73 million in fiscal 2021 as a result of the transactions.
Debt
In May 2020, we settled the $625 million principal and conversion rights of our 2.0% Convertible Notes for $1,179 million in cash.
Sale of certain assets
On July 27, 2020, we completed the sale of certain assets, which were previously classified as held for sale, for cash consideration of $120 million.
Cash flows
The following summarizes our cash flow activities:

| Three Months Ended |  |
(In millions) | July 3, 2020 |  | July 5, 2019
Net cash provided by (used in): |  |  |
Operating activities | $ | 170 |  |  | $ | 325 |
Investing activities | $ | 23 |  |  | $ | 38 |
Financing activities | $ | (1,305) |  |  | $ | (625) |

See Note 3 to the Condensed Consolidated Financial Statements for additional cash flow information associated with our discontinued operations.
Cash from operating activities
Our cash flows for the first quarter of fiscal 2021 reflected net income of $118 million, adjusted by non-cash items, consisting primarily of impairments of current and long-lived assets of $85 million, amortization and depreciation of $46 million, stock-based compensation expense of $25 million, deferred income taxes of $20 million and gain on extinguishment of debt of $20 million. Our cash flows for the first quarter of fiscal 2020 reflected net income of $26 million adjusted by non-cash items, consisting primarily of amortization and depreciation of $158 million, stock-based compensation expense of $80 million and deferred income tax benefits of $30 million.
Changes in operating assets and liabilities in the first quarter of fiscal 2021 consisted primarily of the following:
Accounts receivable decreased $5 million, compared to $270 million in the first quarter of fiscal 2020, primarily due to the absence of Enterprise Security billings after the close of the Broadcom sale and collection of those receivables thereafter.
Contract liabilities decreased $29 million, compared to $161 million in the first quarter of fiscal 2020, primarily due to the absence of Enterprise Security billings after the close of the Broadcom sale.
Income tax payable decreased by $88 million, compared to an increase of $72 million in the first quarter of fiscal 2020, primarily due to a decrease in unrecognized tax benefits as a result of a favorable tax ruling.
Cash from investing activities
Our investing activities in the first quarter of fiscal 2021 consisted primarily of proceeds from maturities and sales of short-term investments of $29 million. Our investing activities in the first quarter of fiscal 2020 consisted primarily of proceeds from maturities and sales of short-term investments of $92 million, partially offset by capital expenditures of $49 million.
Cash from financing activities
Our cash flows from financing activities in the first quarter of fiscal 2021 consisted primarily of repayments of convertible debt of $1,179 million and payment of dividends and dividend equivalents of $105 million. Our financing activities in the first quarter of fiscal 2020 consisted primarily of common stock repurchases of $559 million, payment of dividends and dividend equivalents of $51 million and tax withholding payments related to restricted stock units of $52 million.
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Cash requirements
Debt - As of July 3, 2020, our total outstanding principal amount of indebtedness is summarized as follows. See Note 9 to the Condensed Consolidated Financial Statements for further information on our debt.

(In millions) | July 3, 2020
Senior Term Loan | $ | 500 |
Senior Notes | 2,250 |
Convertible Senior Notes | 875 |
Total debt | $ | 3,625 |

In our second quarter of fiscal 2021, we plan to borrow under the delayed draw term loan of $750 million, which will mature in November 2024, and use the proceeds to repay in full our 4.2% Senior Notes due September 2020.
Debt covenant compliance. The credit agreement we entered into in November 2019 contains customary representations and warranties, non-financial covenants for financial reporting, and affirmative and negative covenants, including compliance with specified financial ratios. As of July 3, 2020, we were in compliance with all debt covenants.
Dividends. On August 6, 2020, we announced the declaration of a cash dividend of $0.125 per share of common stock to be paid in September 2020. Any future dividends and dividend equivalents will be subject to the approval of our Board of Directors.
Stock repurchases. Under our stock repurchase program, we may purchase shares of our outstanding common stock through accelerated stock repurchase transactions, open market transactions (including through trading plans intended to qualify under Rule 10b5-1 under the Exchange Act) and privately-negotiated transactions. As of July 3, 2020, the remaining balance of our stock repurchase authorization was $578 million and does not have an expiration date. The timing and actual number of shares repurchased will depend on a variety of factors, including price, general business and market conditions, and other investment opportunities.
Restructuring. Under our restructuring plan approved by our Board of Directors in November 2019, we have incurred and expect to incur cash expenditures for severance and termination benefits and contract terminations. As of July 3, 2020, we estimate that we will incur total costs of $550 million in connection with the November 2019 Plan, excluding stock-based compensation expense, of which up to $225 million is expected to consist of cash expenditures for severance and termination benefits and up to $110 million is expected to consist of cash expenditures for contract terminations, and up to $240 million is expected to consist of asset write-offs and other restructuring costs. During the first three months of fiscal 2021, we made $39 million in cash payments related to the November 2019 Plan. These actions are expected to be substantially completed by September 2020. See Note 11 to the Condensed Consolidated Financial Statements for additional cash flow information associated with our restructuring activities.
Contractual obligations
The following is a schedule of our significant contractual obligations as of July 3, 2020, including those associated with our discontinued operations. The expected timing of payments of the obligations in the following table is estimated based on current information. Timing of payments and actual amounts paid may be different, depending on the time of receipt of goods or services, or changes to agreed-upon amounts for some obligations.

| Payments Due by Period |  |  |  |  |  |  |  |
(In millions) | Total |  | Less than 1 Year |  | 1 - 3 Years |  | 3 - 5 Years |  | Thereafter
Debt | $ | 3,625 |  |  | $ | 763 |  |  | $ | 1,325 |  |  | $ | 1,537 |  |  | $ | — |
Interest payments on debt (1) | 412 |  |  | 116 |  |  | 172 |  |  | 124 |  |  | — |
Purchase obligations (2) | 466 |  |  | 382 |  |  | 53 |  |  | 28 |  |  | 3 |
Deemed repatriation taxes (3) | 683 |  |  | 68 |  |  | 136 |  |  | 299 |  |  | 180 |
Operating leases (4) | 95 |  |  | 29 |  |  | 40 |  |  | 22 |  |  | 4 |
Total | $ | 5,281 |  |  | $ | 1,358 |  |  | $ | 1,726 |  |  | $ | 2,010 |  |  | $ | 187 |

(1)Interest payments were calculated based on the contractual terms of the related Senior Notes, Convertible Senior Notes and Term Loans. Interest on variable rate debt was calculated using the interest rate in effect as of July 3, 2020. See Note 9 to the Condensed Consolidated Financial Statements for further information on the Senior Notes, Convertible Senior Notes and Term loans.
(2)These amounts are associated with agreements for purchases of goods or services generally including agreements that are enforceable and legally binding and that specify all significant terms, including fixed or minimum quantities to be purchased; fixed, minimum, or variable price provisions; and the approximate timing of the transaction. The table above also includes agreements to purchase goods or services that have cancellation provisions requiring little or no payment. The amounts under such contracts are included in the table above because management believes that cancellation of these contracts is unlikely, and we expect to make future cash payments according to the contract terms or in similar amounts for similar materials.
(3)These amounts represent the transition tax on previously untaxed foreign earnings of foreign subsidiaries under the Tax Cuts and Jobs Act which may be paid in installments through July 2025.
(4)We have entered into various non-cancelable operating lease agreements that expire on various dates through fiscal 2028. See Note 8 to the Condensed Consolidated Financial Statements for further information on leases.
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Due to the uncertainty with respect to the timing of future cash flows associated with our unrecognized tax benefits and other long-term taxes as of July 3, 2020, we are unable to make reasonably reliable estimates of the period of cash settlement with the respective taxing authorities. Therefore, $576 million in long-term income taxes payable has been excluded from the contractual obligations table. See Note 12 to the Condensed Consolidated Financial Statements for further information.
Indemnifications
In the ordinary course of business, we may provide indemnifications of varying scope and terms to customers, vendors, lessors, business partners, subsidiaries, and other parties with respect to certain matters, including, but not limited to, losses arising out of our breach of agreements or representations and warranties made by us. In connection with the sale of Veritas and the sale of our Enterprise Security business to Broadcom, we assigned several leases to Veritas Technologies LLC or Broadcom and/or their related subsidiaries. See Note 17 to the Condensed Consoli dated Financial Statements for further information on our indemnifications.
Item 3. Quantitative and Qualitative Disclosures About Market Risk
There have been no significant changes to our market risk exposures during the first three months of fiscal 2021, as compared to those discussed in Quantitative and Qualitative Disclosures About Market Risk, set forth in Part II, Item 7A, of our Annual Report on Form 10-K for the fiscal year ended April 3, 2020.
Item 4. Controls and Procedures
(a) Evaluation of Disclosure Controls and Procedures
The SEC defines the term “disclosure controls and procedures” to mean a company’s controls and other procedures that are designed to ensure that information required to be disclosed in the reports that it files or submits under the Exchange Act is recorded, processed, summarized, and reported, within the time periods specified in the SEC’s rules and forms. “Disclosure controls and procedures” include, without limitation, controls and procedures designed to ensure that information required to be disclosed by an issuer in the reports that it files or submits under the Exchange Act is accumulated and communicated to the issuer’s management, including its principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure. Our disclosure controls and procedures are designed to provide reasonable assurance that such information is accumulated and communicated to our management. Our management (with the participation of our Chief Executive Officer and Chief Financial Officer) has conducted an evaluation of the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) of the Securities Exchange Act). Based on such evaluation, our Chief Executive Officer and our Chief Financial Officer have concluded that our disclosure controls and procedures were effective at the reasonable assurance level as of the end of the period covered by this report.
(b) Changes in Internal Control over Financial Reporting
There were no changes in our internal controls over financial reporting or in other factors during the first quarter of fiscal 2021, that have materially affected, or are reasonably likely to materially affect, our internal controls over financial reporting.
(c) Limitations on Effectiveness of Controls
Our management, including our Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls and procedures or our internal controls will prevent all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within our company have been detected.
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PART II. OTHER INFORMATION
Item 1. Legal Proceedings
Information with respect to this Item may be found under the heading “Litigation contingencies” in Note 17 to the Condensed Consolidated Financial Statements in this Form 10-Q, which information is incorporated herein by reference.
Item 1A. Risk Factors
A description of the risk factors associated with our business is set forth below. The list is not exhaustive, and you should carefully consider these risks and uncertainties before investing in our common stock.
RISKS RELATED TO OUR BUSINESS STRATEGY AND INDUSTRY
The COVID-19 pandemic has affected how we are operating our business, and the duration and extent to which this will impact our future results of operations and overall financial performance remains uncertain.
The COVID-19 pandemic is having widespread, rapidly evolving, and unpredictable impacts on global society, economies, financial markets, and business practices. Federal and state governments have implemented measures to contain the virus, including social distancing, travel restrictions, border closures, limitations on public gatherings, work from home, and closure of non-essential businesses. To protect the health and well-being of our employees, partners and third-party service providers, we have implemented a near company-wide work-from-home requirement for most employees until further notice, made substantial modifications to employee travel policies, and cancelled or shifted our conferences and other marketing events to virtual-only for the foreseeable future. While we continue to monitor the situation and may adjust our current policies as more information and public health guidance become available, such precautionary measures could negatively affect our customer success efforts, sales and marketing efforts, or create operational or other challenges, such as a reduction in employee productivity because of the work from home requirement, any of which could harm our business and results of operations. Further, if the COVID-19 pandemic has a substantial impact on our employees, partners or third-party service providers’ health, attendance or productivity, our results of operations and overall financial performance may be adversely impacted. Additionally, if employees, partners or third-party services providers return to work during the COVID-19 pandemic, the risk of inadvertent transmission of COVID-19 through human contact could still occur and result in litigation.
The U.S. and global economies have reacted negatively in response to worldwide concerns due to the economic impacts of the COVID-19 pandemic, and on June 8, 2020, the National Bureau of Economic Research announced that the U.S. was in a recession. Although we have not yet experienced a material increase in customers cancellations or a material reduction in our retention rate in 2020, we may experience such an increase or reduction in the future, especially in the event of a prolonged recession as a result of the COVID-19 pandemic. A prolonged recession could result adversely affect demand for our offerings, retention rates and harm our business and results of operations, particularly in light of the fact that our solutions are discretionary purchases and thus may be more susceptible to macroeconomic pressures, as well impact the value of our common stock, ability to refinance our debt, and our access to capital.
The duration and extent of the impact from the COVID-19 pandemic depends on future developments that cannot be accurately forecasted at this time, such as the severity and transmission rate of the disease, the extent and effectiveness of containment actions and the impact of these and other factors on our employees, customers, partners and third-party service providers. If we are not able to respond to and manage the impact of such events effectively and if the macroeconomic conditions of the general economy or the industries in which we operate do not improve, or deteriorate further, our business, operating results, financial condition and cash flows could be adversely affected.
If we are unable to develop new and enhanced solutions, or if we are unable to continually improve the performance, features, and reliability of our existing solutions, our competitive position may weaken, and our business and operating results could be adversely affected.
Our future success depends on our ability to effectively respond to evolving threats to consumers, as well as competitive technological developments and industry changes, by developing or introducing new and enhanced solutions on a timely basis.
We have in the past incurred, and will continue to incur, significant research and development expenses as we strive to remain competitive, and as we focus on organic growth through internal innovation. Following the Broadcom sale (as defined below), our resources for research and development have decreased, which could put us at a competitive disadvantage. Nevertheless, we believe that we must continue to dedicate a significant amount of resources to our research and development efforts to maintain our competitive position, which include, for example, decreasing our reliance on third parties for our Engine-Related Services. If we are unable to anticipate or react to competitive challenges or if existing or new competitors gain market share in any of our markets, our competitive position could weaken, and we could experience a decline in our revenues that could adversely affect our business and operating results. If we do not achieve the benefits anticipated from these investments, or if the achievement of these benefits is delayed, our operating results may be adversely affected. Additionally, we must continually address the challenges of dynamic and accelerating market trends and competitive developments. Customers may require features and capabilities that our current solutions do not have. Our failure to develop new solutions and improve our existing solutions to satisfy customer preferences and effectively compete with other market offerings in a timely and cost-effective manner may harm our ability to retain our customers and to create or increase demand for our solutions, which may adversely impact our operating results.
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The development and introduction of new solutions involve a significant commitment of time and resources and are subject to a number of risks and challenges including but not limited to:
•Lengthy development cycles;
•Evolving industry and regulatory standards and technological developments by our competitors and customers;
•Rapidly changing customer preferences;
•Evolving platforms, operating systems, and hardware products, such as mobile devices, and related product and service interoperability challenges;
•Entering into new or unproven markets; and
•Executing new product and service strategies.
If we are not successful in managing these risks and challenges, or if our new or improved solutions are not technologically competitive or do not achieve market acceptance, our business and operating results could be adversely affected.
We operate in a highly competitive environment, and our competitors may gain market share in the markets for our solutions that could adversely affect our business and cause our revenues to decline.
We operate in intensely competitive markets that experience frequent technological developments, changes in industry and regulatory standards, changes in customer requirements, and frequent new product introductions and improvements. If we are unable to anticipate or react to these competitive challenges, or if existing or new competitors gain market share in any of our markets, our competitive position could weaken, and we could experience a decline in our revenues that could adversely affect our business and operating results. To compete successfully, we must maintain an innovative research and development effort to develop new solutions and enhance our existing solutions, effectively adapt to changes in the technology or product rights held by our competitors, appropriately respond to competitive strategies, and effectively adapt to technological changes and changes in the ways that our information is accessed, used, and stored by our customers. If we are unsuccessful in responding to our competitors or to changing technological and customer demands, our competitive position and our financial results could be adversely affected.
Our competitors include software vendors that offer solutions that directly compete with our offerings. In addition to competing with these vendors directly for sales to end-users of our solutions, we compete with them for the opportunity to have our solutions bundled with the offerings of our strategic partners, such as computer hardware original equipment manufacturers (OEMs) and internet service providers (ISPs) and Operating Systems. Our competitors could gain market share from us if any of these strategic partners replace our solutions with those of our competitors or if these partners more actively promote our competitors’ solutions than our own. In addition, software vendors who have bundled our solutions with theirs may choose to bundle their solutions with their own or other vendors’ solutions or may limit our access to standard interfaces and inhibit our ability to develop solutions for their platform. In the future, further product development by these vendors could cause our solutions to become redundant, which could significantly impact our sales and financial results.
We face growing competition from other technology companies, as well as from companies in the identity threat protection space such as credit bureaus. Many of these competitors are increasingly developing and incorporating into their products data protection software that competes at some levels with our offerings. Our competitive position could be adversely affected to the extent that our customers perceive the functionality incorporated into these products as replacing the need for our solutions.
Security protection is also offered by some of our competitors at prices lower than our prices or in some cases, is offered free of charge. Our competitive position could be adversely affected to the extent that our customers perceive these lower cost or free security products as replacing the need for full featured solutions like ours. The expansion of these competitive trends could have a significant negative impact on our revenues and operating results by causing, among other things, price reductions of our solutions, reduced profitability, and loss of market share.
Many of our competitors have greater financial, technical, marketing, or other resources than we do and consequently, may have the ability to influence customers to purchase their products instead of ours. Further consolidation within our industry or other changes in the competitive environment could result in larger competitors that compete with us. We also face competition from many smaller companies that specialize in particular segments of the market in which we compete.
We may need to change our pricing models to compete successfully.
The intense competition we face, in addition to general and economic business conditions, can put pressure on us to change our prices. If our competitors offer deep discounts on certain solutions or provide offerings, we may need to lower prices in order to compete successfully Similarly, if there is pressure by competitors to raise prices, our ability to acquire new customers and retain existing customers may be diminished. Any such changes may reduce revenue and margins and could adversely affect our financial results.
Additionally, our business may be affected by changes in the macroeconomic environment. Our solutions are discretionary purchases, and customers may reduce or eliminate their discretionary spending on our solutions during a difficult macroeconomic environment. Although we have not yet experienced a material increase in customers cancellations or a material reduction in our retention rate in 2020, we may experience such an increase or reduction in the future, especially in the event of a prolonged recession or a worsening of current conditions as a result of the COVID-19 pandemic. In addition, during a recession, consumers may experience a decline in their credit or disposable income, which may result in less demand for our
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solutions. As a result, we may have to lower our prices or make other changes to our pricing model to address these dynamics, any of which could adversely affect our business and financial results.
If we fail to manage our sales and distribution channels effectively, or if our partners choose not to market and sell our solutions to their customers, our operating results could be adversely affected.
A portion of our revenues is derived from sales through indirect channels, including, but not limited to, distributors that sell our products to end-users and other resellers, and OEM partners that incorporate our products into, or bundle our products with, their products. These channels involve a number of risks, including:
•Our resellers, distributors and OEMs are generally not subject to minimum sales requirements or any obligation to market our solutions to their customers;
•Our reseller and distributor agreements are generally nonexclusive and may be terminated at any time without cause and our OEM partners may terminate or renegotiate their arrangements with us and new terms may be less favorable due to competitive conditions in our markets and other factors;
•Our resellers, distributors and OEMs may encounter issues or have violations of applicable law or regulatory requirements or otherwise cause damage to our reputation through their actions;
•Our resellers and distributors frequently market and distribute competing solutions and may, from time to time, place greater emphasis on the sale of these solutions due to pricing, promotions, and other terms offered by our competitors;
•Any consolidation of electronics retailers can increase their negotiating power with respect to software providers such as us and any decline in the number of physical retailers could decrease the channels of distribution for us;
•The continued consolidation of online sales through a small number of larger channels has been increasing, which could reduce the channels available for online distribution of our solutions; and
•Sales through our partners are subject to changes in general economic conditions, strategic direction, competitive risks, and other issues that could result in a reduction of sales.
If we fail to manage our sales and distribution channels successfully, these channels may conflict with one another or otherwise fail to perform as we anticipate, which could reduce our sales and increase our expenses as well as weaken our competitive position. If our partners suffer financial difficulties in the future because of general economic conditions or for other reasons, these partners may delay paying their obligations to us, and we may have reduced revenues or collections that could adversely affect our operating results. In addition, reliance on multiple channels subjects us to events that could cause unpredictability in demand, which could increase the risk that we may be unable to plan effectively for the future and adversely affect our operating results.
Our revenue and operating results depend significantly on our ability to retain our existing customers, and add new customers, and any decline in our retention rates or failure to add new customers will harm our future revenue and operating results.
Our revenue and operating results depend significantly on our ability to retain our existing customers and add new customers. We sell our solutions to our customers on a monthly or annual subscription basis. Customers may cancel their membership with us at any time without penalty. We therefore may be unable to retain our existing customers on the same or on more profitable terms, if at all. In addition, we may not be able to predict or anticipate accurately future trends in customer retention or effectively respond to such trends. Our customer retention rates may decline or fluctuate due to a variety of factors, including the following:
•our customers’ levels of satisfaction or dissatisfaction with our solutions;
•the quality, breadth, and prices of our solutions;
•our general reputation and events impacting that reputation;
•the services and related pricing offered by our competitors;
•disruption by new services or changes in law or regulations that impact the need for efficacy of our products and services;
•our customer service and responsiveness to any customer complaints;
•customer dissatisfaction if they do not receive the full benefit of our services due to their failure to provide all relevant data;
•customer dissatisfaction with the methods or extent of our remediation services;
•our guarantee may not meet our customers’ expectations; and
•changes in our target customers’ spending levels as a result of general economic conditions or other factors.
If we do not retain our existing customers and add new customers, our revenue may grow more slowly than expected or decline, and our operating results and gross margins will be harmed. In addition, our business and operating results may be harmed if we are unable to increase our retention rates.
We also must continually add new customers both to replace customers who cancel or elect not to renew their agreements with us and to grow our business beyond our current customer base. If we are unable to attract new customers in numbers greater than the percentage of customers who cancel or elect not to renew their agreements with us, our customer base will decrease, and our business, operating results, and financial condition could be adversely affected.
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Our acquisitions and divestitures create special risks and challenges that could adversely affect our financial results.
As part of our business strategy, we may acquire or divest businesses or assets. For example, we recently completed the sale of certain of our enterprise security assets to Broadcom Inc. (the “Broadcom sale”). These activities can involve a number of risks and challenges, including:
•Complexity, time, and costs associated with managing these transactions, including the integration of acquired and the winding down of divested business operations, workforce, products, IT systems, and technologies;
•Diversion of management time and attention;
•Loss or termination of employees, including costs associated with the termination or replacement of those employees;
•Assumption of liabilities of the acquired and divested business or assets, including pending or future litigation, investigations or claims related to the acquired business or assets;
•The addition of acquisition-related debt;
•Increased or unexpected costs and working capital requirements;
•Dilution of stock ownership of existing stockholders;
•Unanticipated delays or failure to meet contractual obligations; and
•Substantial accounting charges for acquisition-related costs, amortization of intangible assets, and higher levels of stock-based compensation expense.
We have invested and continue to invest and devote significant resources in the integration of businesses we acquire. The success of each acquisition depends in part on our ability to realize the anticipated business opportunities, including certain cost savings and operational efficiencies, or synergies and growth prospects from integrating these businesses in an efficient and effective manner. If integration of our acquired businesses is not successful, we may not realize the potential benefits of an acquisition or suffer other adverse effects. To integrate acquired businesses, we must integrate and manage the personnel and business systems of the acquired operations. Further, we may need to enter new markets in which we have no or limited experience and where competitors in such markets have stronger market positions. Moreover, to be successful, large complex acquisitions depend on large-scale product, technology, and sales force integrations that are difficult to complete on a timely basis or at all and may be more susceptible to the special risks and challenges described above.
In addition, we have, and may in the future, divest businesses, product lines, or assets, with the Broadcom sale being a recent example. Such initiatives may require significant separation activities that could result in the diversion of management’s time and attention, loss of employees, substantial separation costs, and accounting charges for asset impairments. Please see “Risks Related to the Broadcom sale,” below, for additional information regarding our divestiture risks.
Any of the foregoing, and other factors, could harm our ability to achieve anticipated levels of profitability or other financial benefits from our acquired or divested businesses, product lines or assets or to realize other anticipated benefits of divestitures or acquisitions.
RISKS RELATED TO THE BROADCOM SALE
We may not achieve the intended benefits of the Broadcom sale.
We may not realize some or all of the anticipated benefits from the Broadcom sale. The resource constraints that resulted from the completion of the transaction, included the loss of employees, and could have a continuing impact on the execution of our business strategy and our overall operating results. Further, our remaining employees may become concerned about the future of our remaining operations and lose focus or seek other employment.
We are dependent upon Broadcom for certain engineering and threat response services, which are critical to our products and business. We could lose our access to these or other data sources, including threat intelligence, which could cause us competitive harm and have a material adverse effect on our business, operating results, and financial condition.
Our endpoint security solution has historically relied upon certain threat analytics software engines and other software (the Engine-Related Services) that have been developed and provided by engineering teams that have transferred to Broadcom as part of the Broadcom sale. The technology, including source code, at issue is shared, and pursuant to the terms of the Broadcom sale, we retain rights to use, modify, enhance and create derivative works from such technology. Broadcom has committed to provide these Engine-Related Services under a transition services agreement, substantially to the same extent and in substantially the same manner, as has been historically provided. As a result, we are dependent on Broadcom for services and technology that are critical to our business, and if Broadcom fails to deliver these Engine-Related Services it would result in significant business disruption, and our business and operating results and financial condition could be materially and adversely affected. Furthermore, we cannot provide assurance that we will be able to obtain data from alternative or additional sources if our current sources become unavailable, and if we are able to obtain alternative sources, we could be unable to integrate or deploy them in time, which could cause us competitive harm and have a material adverse effect on our business. Additionally, in connection with the Broadcom sale, we lost many industry-specific engineers and other capabilities, including certain threat intelligence data which were historically provided by our former Enterprise Security business, the lack of which could have a negative impact on our business and products.
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Any cost reduction initiatives that we undertake may not deliver the results we expect, and these actions may adversely affect our business.
In November 2019, our Board of Directors approved a restructuring plan (the November 2019 Plan) in connection with the strategic decision to divest our Enterprise Security business. Actions under this plan include the reduction of our workforce by approximately 3,100 employees, as well as asset write-offs, contract terminations, facilities closures, and the sale of underutilized facilities. We estimate that we will incur total costs of $550 million in connection with the November 2019 Plan, excluding stock-based compensation expense, of which up to $225 million is expected to consist of cash expenditures for severance and termination benefits and up to $110 million is expected to consist of cash expenditures for contract terminations. Non-cash costs are estimated to be up to $240 million related to asset write-offs and other restructuring costs. These actions are expected to be substantially completed by September 2020. This initiative could result in disruptions to our operations. Any cost-cutting measures could also negatively impact our business by delaying the introduction of new products or technologies, interrupting service of additional products, or impacting employee retention. In addition, we cannot assure you that the cost reduction and streamlining initiatives will be as successful in reducing our overall expenses as we expect or that additional costs will not offset any such reductions or streamlining of our operations. If our operating costs are higher than we expect, if the expected proceeds from the sale of under-utilized assets do not meet expectations, or if we do not maintain adequate control of our costs and expenses, our results of operations will suffer.
If we are unsuccessful at executing the transition of the Enterprise Security Business assets from the Broadcom sale, our business and results of operations may be adversely affected and our ability to invest in and grow our business could be limited.
For the last several years, we have experienced transitions in our business with the integration of two major acquisitions, the completion of several smaller acquisitions, and the Broadcom sale, which comprised an operating segment. These transitions have involved significant turnover in executive management and other key personnel and changes in our strategic direction, as well as resulted in the relocation of our headquarters to Tempe, Arizona. Transitions of this type can be disruptive, result in the loss of focus and employee morale and make the execution of business strategies more difficult. We may experience delays in the anticipated timing of activities related to such transitions and higher than expected or unanticipated execution costs. If we do not succeed in these efforts, or if these efforts are more costly or time-consuming than expected, our business and results of operations may be adversely affected, which could limit our ability to invest in and grow our business.
Changes in industry structure and market conditions could lead to charges related to discontinuance of certain of our products or businesses and asset impairments.
In response to changes in industry structure and market conditions and in connection with the Broadcom sale, we may be required to strategically reallocate our resources and consider restructuring, disposing of, or otherwise exiting certain businesses. Any decision to limit investment in or dispose of or otherwise exit businesses may result in the recording of special charges, such as inventory and technology-related write-offs, workforce reduction costs, charges relating to consolidation of excess facilities, or claims from third parties who were resellers or users of discontinued products. Our estimates with respect to the useful life or ultimate recoverability of our carrying basis of assets, including purchased intangible assets, could change as a result of such assessments and decisions. Although in certain instances our vendor agreements allow us the option to cancel, reschedule, and adjust our requirements based on our business needs, our loss contingencies may include liabilities for contracts that we cannot cancel, reschedule or adjust with suppliers.
Further, our estimates relating to the liabilities for excess facilities are affected by changes in real estate market conditions. Additionally, we are required to evaluate goodwill impairment on an annual basis and between annual evaluations in certain circumstances, and future goodwill impairment evaluations may result in a charge to earnings.
RISKS RELATED TO OUR OPERATIONS
If we are unable to attract and retain qualified employees, lose key personnel, fail to integrate replacement personnel successfully, or fail to manage our employee base effectively, we may be unable to develop new and enhanced solutions, effectively manage or expand our business, or increase our revenues.
Our future success depends upon our ability to recruit and retain key management, technical (including cyber security experts), sales, marketing, e-commerce, finance, and other personnel. Our officers and other key personnel are “at will” employees and we generally do not have employment or non-compete agreements with our employees, and we cannot assure you that we will be able to retain them. Competition for people with the specific skills that we require is significant. In connection with the Broadcom sale, we experienced employee attrition and related difficulties and these difficulties and loss of certain expertise and capabilities may continue or increase.
In order to attract and retain personnel in a competitive marketplace, we must provide competitive pay packages, including cash and equity-based compensation. Additionally, changes in immigration laws could impair our ability to attract and retain highly qualified employees. If we fail to attract new personnel or fail to retain and motivate our current personnel, our business, results of operations and future growth prospects could suffer. The volatility in our stock price may from time to time adversely affect our ability to recruit or retain employees. In addition, we may be unable to obtain required stockholder approvals of future increases in the number of shares required for issuance under our equity compensation plans. As a result, we may issue fewer equity-based incentives and may be impaired in our efforts to attract and retain necessary personnel. If we are unable to hire and retain qualified employees, or conversely, if we fail to manage employee performance or reduce staffing levels when required by market conditions, our business and operating results could be adversely affected.
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Effective succession planning is also important to our long-term success. Failure to ensure effective transfer of knowledge and smooth transitions involving key employees could hinder our strategic planning and execution. From time to time, key personnel leave our company and the frequency and number of such departures has widely varied and have resulted in significant changes to our executive leadership team. Although we strive to reduce the negative impact of changes in our leadership, the loss of any key employee could result in significant disruptions to our operations, including adversely affecting the timeliness of product releases, the successful implementation and completion of company initiatives, our internal control over financial reporting, and our results of operations. In addition, hiring, training, and successfully integrating replacement sales and other personnel could be time consuming and expensive, may cause additional disruptions to our operations, and may be unsuccessful, which could negatively impact future financial results.
Our inability to successfully recover from a disaster or other business continuity event could impair our ability to deliver our products and services and harm our business.
We are heavily reliant on our technology and infrastructure to provide our products and services to our customers. For example, we host many of our products using third-party data center facilities, and we do not control the operation of these facilities. These facilities are vulnerable to damage, interruption, or performance problems from earthquakes, hurricanes, floods, fires, power loss, telecommunications failures, pandemics, such as the recent COVID-19 pandemic and similar events. They are also subject to break-ins, computer viruses, sabotage, intentional acts of vandalism, and other misconduct. The occurrence of a natural disaster, an act of terrorism, a pandemic, such as the ongoing COVID-19 pandemic, and similar events could result in a decision to close the facilities without adequate notice or other unanticipated problems, which in turn, could result in lengthy interruptions in the delivery of our products and services, which could negatively impact our sales and operating results.
Furthermore, our business administration, human resources, compliance efforts, and finance services depend on the proper functioning of our computer, telecommunication, and other related systems and operations. A disruption or failure of these systems or operations because of a disaster or other business continuity event, such as the ongoing COVID-19 pandemic, could cause data to be lost or otherwise delay our ability to complete sales and provide the highest level of service to our customers. In addition, we could have difficulty producing accurate financial statements on a timely basis, and deficiencies may arise in our internal control over financial reporting, which may impact our ability to certify our financial results, all of which could adversely affect the trading value of our stock. Although we endeavor to ensure there is redundancy in these systems and that they are regularly backed-up, there are no assurances that data recovery in the event of a disaster would be effective or occur in an efficient manner, including the operation of our global civilian cyber intelligence threat network. If these systems or their functionality do not operate as we expect them to, we may be required to expend significant resources to make corrections or find alternative sources for performing these functions.
In light of the ongoing COVID-19 pandemic, we have implemented a near company-wide work-from-home requirement for most employees until further notice. While we have not experienced any material disruptions to date, there can be no assurance that our technological systems or infrastructure is or will be equipped to facilitate effective remote working arrangements and effectively operate in full compliance with all laws and regulations for our employees in the short or long term.
Our international operations involve risks that could increase our expenses, adversely affect our operating results, and require increased time and attention of our management.
We derive a portion of our revenues from customers located outside of the U.S., and we have significant operations outside of the U.S., including engineering, sales and customer support. Our international operations are subject to risks in addition to those faced by our domestic operations, including:
•Potential loss of proprietary information due to misappropriation or laws that may be less protective of our intellectual property rights than U.S. laws or that may not be adequately enforced;
•Requirements of foreign laws and other governmental controls, including tariffs, trade barriers and labor restrictions, and related laws that reduce the flexibility of our business operations;
•Potential changes in trade relations arising from policy initiatives or other political factors;
•Regulations or restrictions on the use, import, or export of encryption technologies that could delay or prevent the acceptance and use of encryption products and public networks for secure communications;
•Local business and cultural factors that differ from our normal standards and practices, including business practices that we are prohibited from engaging in by the Foreign Corrupt Practices Act and other anti-corruption laws and regulations;
•Central bank and other restrictions on our ability to repatriate cash from our international subsidiaries or to exchange cash in international subsidiaries into cash available for use in the U.S.;
•Fluctuations in currency exchange rates, economic instability, and inflationary conditions could make our solutions more expensive or could increase our costs of doing business in certain countries;
•Limitations on future growth or inability to maintain current levels of revenues from international sales if we do not invest sufficiently in our international operations;
•Difficulties in staffing, managing, and operating our international operations;
•Difficulties in coordinating the activities of our geographically dispersed and culturally diverse operations;
•Costs and delays associated with developing software and providing support in multiple languages; and
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•Political unrest, war, or terrorism, or regional natural disasters, particularly in areas in which we have facilities.
A significant portion of our transactions outside of the U.S. is denominated in foreign currencies. Accordingly, our revenues and expenses will continue to be subject to fluctuations in foreign currency rates. We have in the past and expect in the future to be affected by fluctuations in foreign currency rates, especially if international sales grow as a percentage of our total sales or our operations outside the U.S. continue to increase and foreign currency rates continue to experience increased volatility due to the COVID-19 pandemics.
RISKS RELATED TO OUR SOLUTIONS
Our solutions, systems, and website and the data on these sources may be subject to intentional disruption that could materially harm to our reputation and future sales.
Despite our precautions and significant ongoing investments to protect against security risks, data protection breaches, cyber-attacks, and other intentional disruptions of our solutions, we expect to be an ongoing target of attacks specifically designed to impede the performance and availability of our offerings and harm our reputation as a company. Similarly, experienced computer programmers or other sophisticated individuals or entities, including malicious hackers, state-sponsored organizations, and insider threats including actions by employees and third-party service providers, may attempt to penetrate our network security or the security of our systems and websites and misappropriate proprietary information or cause interruptions of our services, including the operation of the global civilian cyber intelligence threat network. This risk may be increased during the current COVID-19 pandemic as more individuals are work from home and utilize home networks for the transmission of sensitive information. Such attempts are increasing in number and in technical sophistication, and if successful could expose us and the affected parties, to risk of loss or misuse of proprietary or confidential information or disruptions of our business operations.
While we engage in a number of measures aimed to protect against security breaches and to minimize problems if a data breach were to occur, our information technology systems and infrastructure may be vulnerable to damage, compromise, disruption, and shutdown due to attacks or breaches by hackers or due to other circumstances, such as error or malfeasance by employees or third party service providers or technology malfunction. The occurrence of any of these events, as well as a failure to promptly remedy these events should they occur, could compromise our systems, and the information stored in our systems could be accessed, publicly disclosed, lost, stolen, or damaged. Any such circumstance could adversely affect our ability to attract and maintain customers as well as strategic partners, cause us to suffer negative publicity, and subject us to legal claims and liabilities or regulatory penalties. In addition, unauthorized parties might alter information in our databases, which would adversely affect both the reliability of that information and our ability to market and perform our services. Techniques used to obtain unauthorized access or to sabotage systems change frequently, are constantly evolving and generally are difficult to recognize and react to effectively. We may be unable to anticipate these techniques or to implement adequate preventive or reactive measures. Several recent, highly publicized data security breaches at other companies have heightened consumer awareness of this issue and may embolden individuals or groups to target our systems or those of our strategic partners or enterprise customers.
Our solutions are complex and operate in a wide variety of environments, systems and configurations, which could result in failures of our solutions to function as designed and negatively impact our brand recognition and reputation.
Because we offer very complex solutions, errors, defects, disruptions, or other performance problems with our solutions may and have occurred. For example, we may experience disruptions, outages, and other performance problems due to a variety of factors, including infrastructure changes, human or software errors, capacity constraints due to an overwhelming number of users accessing our websites simultaneously, fraud, or security attacks. In some instances, we may not be able to identify the cause or causes of these performance problems within an acceptable period of time. Interruptions in our solutions, including the operation of the global civilian cyber intelligence threat network, could impact our revenues or cause customers to cease doing business with us. Our operations are dependent upon our ability to protect our technology infrastructure against damage from business continuity events that could have a significant disruptive effect on our operations. We could potentially lose customer data or experience material adverse interruptions to our operations or delivery of solutions to our clients in a disaster recovery scenario.
Further, our business would be harmed if any of the events of this nature caused our customers and potential customers to believe our solutions are unreliable. Our brand recognition and reputation are critical aspects of our business to retaining existing customers and attracting new customers. Furthermore, negative publicity, whether or not justified, relating to events or activities attributed to us, our employees, our strategic partners, our affiliates, or others associated with any of these parties, may tarnish our reputation and reduce the value of our brands. Damage to our reputation and loss of brand equity may reduce demand for our solutions and have an adverse effect on our business, operating results, and financial condition. Moreover, any attempts to rebuild our reputation and restore the value of our brands may be costly and time consuming, and such efforts may not ultimately be successful.
We collect, use, disclose, store, or otherwise process personal information, which subjects us to privacy and data security laws and contractual commitments, and our actual or perceived failure to comply with such laws and commitments could harm our business.
We collect, use, process, store, transmit or disclose (collectively, process) an increasingly large amount of confidential information, including personally identifiable information, credit card information and other critical data from employees and customers, in connection with the operation of our business, particularly in relation to our identity and information protection offerings.
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The personal information we process is subject to an increasing number of federal, state, local, and foreign laws regarding privacy and data security, as well as contractual commitments. Any failure or perceived failure by us to comply with such obligations may result in governmental enforcement actions, fines, litigation, or public statements against us by consumer advocacy groups or others and could cause our customers to lose trust in us, which could have an adverse effect on our reputation and business.
Additionally, changes to applicable privacy or data security laws could impact how we process personal information and therefore limit the effectiveness of our solutions or our ability to develop new solutions. For example, the European Union General Data Protection Regulation imposes more stringent data protection requirements and provides for greater penalties for noncompliance of up to the greater of €20 million or four percent of worldwide annual revenues.
Data protection legislation is also becoming increasingly common in the U.S. at both the federal and state level. For example, the California Consumer Privacy Act of 2018 (the CCPA), came into effect on January 1, 2020. The CCPA requires companies that process information on California residents to make new disclosures to consumers about their data collection, use, and sharing practices, allows consumers to opt out of certain data sharing with third parties, and provides a new cause of action for data breaches. Additionally, the Federal Trade Commission (the FTC) and many state attorneys general are interpreting federal and state consumer protection laws to impose standards for the online collection, use, dissemination, and security of data. The burdens imposed by the CCPA and other similar laws that may be enacted at the federal and state level may require us to modify our data processing practices and policies and to incur substantial expenditures in order to comply.
Global privacy and data protection legislation, enforcement, and policy activity are rapidly expanding and evolving, and may be inconsistent from jurisdiction to jurisdiction. We may be or become subject to data localization laws mandating that data collected in a foreign country be processed and stored only within that country. If any country in which we have customers were to adopt a data localization law, we could be required to expand our data storage facilities there or build new ones in order to comply. The expenditure this would require, as well as costs of compliance generally, could harm our financial condition.
Additionally, third parties with whom we work, such as vendors or developers, may violate applicable laws or our policies and such violations can place personal information of our customers at risk. In addition, our customers may also accidentally disclose their passwords or store them on a device that is lost or stolen, creating the perception that our systems are not secure against third-party access. This could have an adverse effect on our reputation and business. In addition, such third parties could be the target of cyberattack and other data breaches which could impact our systems or our customers’ records.
LEGAL AND COMPLIANCE RISKS
Matters relating to or arising from our completed Audit Committee Investigation, including regulatory investigations and proceedings, litigation matters, and potential additional expenses, may adversely affect our business and results of operations.
As previously disclosed in our public filings, the Audit Committee completed its internal investigation in September 2018. In connection with the Audit Committee Investigation, we voluntarily self-reported to the SEC. The SEC commenced a formal investigation, and we continue to cooperate with that investigation. The outcome of such an investigation is difficult to predict. If the SEC commences legal action, we could be required to pay significant penalties and become subject to injunctions, a cease and desist order, and other equitable remedies. We can provide no assurances as to the outcome of any governmental investigation.
We have incurred, and will continue to incur, significant expenses related to legal and other professional services in connection with the ongoing SEC investigation, which may continue to adversely affect our business and financial condition. In addition, securities class actions and other lawsuits have been filed against us, our directors, and officers. The outcome of the securities class actions and other litigation and regulatory proceedings or government enforcement actions is difficult to predict, and the cost to defend, settle, or otherwise resolve these matters may be significant. Plaintiffs or regulatory agencies or authorities in these matters may seek recovery of very large or indeterminate amounts or seek to impose sanctions, including significant monetary penalties. The monetary and other impact of these litigations, proceedings, or actions may remain unknown for substantial periods of time. Further, an unfavorable resolution of litigations, proceedings or actions could have a material adverse effect on our business, financial condition, and results of operations and cash flows. Any future investigations or additional lawsuits may also adversely affect our business, financial condition, results of operations, and cash flows.
Our solutions are highly regulated, which could impede our ability to market and provide our solutions or adversely affect our business, financial position, and results of operations.
Our solutions are subject to a high degree of regulation, including a wide variety of federal, state, and local laws and regulations, such as the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the Federal Trade Commission Act (FTC Act), and comparable state laws that are patterned after the FTC Act. LifeLock has previously entered into consent decrees and similar arrangements with the FTC and the attorney generals of 35 states as well as a settlement with the FTC relating to allegations that certain of LifeLock’s advertising, marketing and security practices constituted deceptive acts or practices in violation of the FTC Act, which impose additional restrictions on our business, including prohibitions against making any misrepresentation of “the means, methods, procedures, effects, effectiveness, coverage, or scope of” our solutions. Any of the laws and regulations that apply to our business are subject to revision or new or changed interpretations, and we cannot predict the impact of such changes on our business.
Additionally, the nature of our identity and information protection products subjects us to the broad regulatory, supervisory, and enforcement powers of the Consumer Financial Protection Bureau which may exercise authority with respect to our services,
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or the marketing and servicing of those services, by overseeing our financial institution or credit reporting agency customers and suppliers, or by otherwise exercising its supervisory, regulatory, or enforcement authority over consumer financial products and services.
If we do not protect our proprietary information and prevent third parties from making unauthorized use of our products and technology, our financial results could be harmed.
Much of our software and underlying technology is proprietary. We seek to protect our proprietary rights through a combination of confidentiality agreements and procedures and through copyright, patent, trademark, and trade secret laws. However, these measures afford only limited protection and may be challenged, invalidated, or circumvented by third parties. Third parties may copy all or portions of our products or otherwise obtain, use, distribute, and sell our proprietary information without authorization.
Third parties may also develop similar or superior technology independently by designing around our patents. Our consumer agreements do not require a signature and therefore may be unenforceable under the laws of some jurisdictions. Furthermore, the laws of some foreign countries do not offer the same level of protection of our proprietary rights as the laws of the U.S., and we may be subject to unauthorized use of our products in those countries. The unauthorized copying or use of our products or proprietary information could result in reduced sales of our products. Any legal action to protect proprietary information that we may bring or be engaged in with a strategic partner or vendor could adversely affect our ability to access software, operating system, and hardware platforms of such partner or vendor, or cause such partner or vendor to choose not to offer our products to their customers. In addition, any legal action to protect proprietary information that we may bring or be engaged in, could be costly, may distract management from day-to-day operations, and may lead to additional claims against us, which could adversely affect our operating results.
From time to time we are a party to lawsuits and investigations, which typically require significant management time and attention and result in significant legal expenses, and which could negatively impact our business, financial condition, results of operations, and cash flows.
We have initiated and been named as a party to lawsuits, including patent litigation, class actions, and governmental claims, and we may be named in additional litigation. The expense of initiating and defending, and in some cases settling, such litigation may be costly and divert management’s attention from the day-to-day operations of our business, which could adversely affect our business, results of operations, and cash flows. In addition, an unfavorable outcome in such litigation could result in significant fines, settlements, monetary damages, or injunctive relief that could negatively impact our ability to conduct our business, results of operations, and cash flows.
Third parties claiming that we infringe their proprietary rights could cause us to incur significant legal expenses and prevent us from selling our products.
From time to time, third parties may claim that we have infringed their intellectual property rights, including claims regarding patents, copyrights, and trademarks. Because of constant technological change in the segments in which we compete, the extensive patent coverage of existing technologies, and the rapid rate of issuance of new patents, it is possible that the number of these claims may grow. In addition, former employers of our former, current, or future employees may assert claims that such employees have improperly disclosed to us confidential or proprietary information of these former employers. Any such claim, with or without merit, could result in costly litigation and distract management from day-to-day operations. If we are not successful in defending such claims, we could be required to stop selling, delay shipments of, or redesign our solutions, pay monetary amounts as damages, enter into royalty or licensing arrangements, or satisfy indemnification obligations that we have with some of our customers. We cannot assure you that any royalty or licensing arrangements that we may seek in such circumstances will be available to us on commercially reasonable terms or at all. We have made and expect to continue making significant expenditures to investigate, defend, and settle claims related to the use of technology and intellectual property rights as part of our strategy to manage this risk.
In addition, we license and use software from third parties in our business. These third-party software licenses may not continue to be available to us on acceptable terms or at all and may expose us to additional liability. This liability, or our inability to use any of this third-party software, could result in delivery delays or other disruptions in our business that could materially and adversely affect our operating results.
Some of our products contain “open source” software, and any failure to comply with the terms of one or more of these open source licenses could negatively affect our business.
Certain of our products are distributed with software licensed by its authors or other third parties under so-called “open source” licenses, which may include, by way of example, the GNU General Public License, GNU Lesser General Public License, the Mozilla Public License, the BSD License, and the Apache License.
Some of these licenses contain requirements that we make available source code for modifications or derivative works we create based upon the open source software and that we license such modifications or derivative works under the terms of a particular open source license or other license granting third parties certain rights of further use. By the terms of certain open source licenses, we could be required to release the source code of our proprietary software if we combine our proprietary software with open source software in a certain manner. In addition to risks related to license requirements, usage of open source software can lead to greater risks than use of third-party commercial software, as open source licensors generally do not provide warranties or controls on origin of the software. We have established processes to help alleviate these risks, including a review process for screening requests from our development organizations for the use of open source, but we cannot be sure
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that all open source is submitted for approval prior to use in our products. In addition, many of the risks associated with usage of open source cannot be eliminated and could, if not properly addressed, negatively affect our business.
RISKS RELATED TO OUR FINANCIAL RESULTS
Fluctuations in our quarterly financial results have affected the trading price of our outstanding securities in the past and could affect the trading price of our outstanding securities in the future.
Our quarterly financial results have fluctuated in the past and are likely to vary in the future due to a number of factors, many of which are outside of our control. If our quarterly financial results or our predictions of future financial results fail to meet our expectations or the expectations of securities analysts and investors, the trading price of our outstanding securities could be negatively affected. Volatility in our quarterly financial results may make it more difficult for us to raise capital in the future or pursue acquisitions. Our operating results for prior periods may not be effective predictors of our future performance.
•Factors associated with our industry, the operation of our business, and the markets for our solutions may cause our quarterly financial results to fluctuate, including but not limited to:
•Fluctuations in demand for our solutions;
•Disruptions in our business operations or target markets caused by, among other things, terrorism or other intentional acts, outbreaks of disease, such as the COVID-19 pandemic, or earthquakes, floods, or other natural disasters;
•Entry of new competition into our markets;
•Our ability to achieve targeted operating income and margins and revenues;
•Competitive pricing pressure for one or more of our solutions;
•Our ability to timely complete the release of new or enhanced versions of our solutions;
•The amount and timing of commencement and termination of major marketing campaigns;
•The number, severity, and timing of threat outbreaks (e.g. worms, viruses, malware, ransomware, and other malicious threats) and cyber security incidents (e.g., large scale data breaches);
•Loss of customers or strategic partners;
•Changes in the mix or type of solutions and subscriptions sold and changes in consumer retention rates;
•The rate of adoption of new technologies and new releases of operating systems, and new business processes;
•Consumer confidence and spending changes, which could be impacted by market changes and general economic conditions, among other reasons;
•The impact of litigation, regulatory inquiries, or investigations;
•The impact of acquisitions and divestitures and our ability to achieve expected synergies or attendant cost savings;
•Fluctuations in foreign currency exchange rates;
•Movements in interest rates;
•Changes in tax laws, rules, and regulations; and
•Changes in consumer protection laws and regulations.
Any of the foregoing factors could cause the trading price of our outstanding securities to fluctuate significantly.
Changes to our effective tax rate could increase our income tax expense and reduce (increase) our net income (loss), cash flows and working capital.
Our effective tax rate could be adversely affected by several factors, many of which are outside of our control, including:
•Changes to the U.S. federal income tax laws, including impacts of the Tax Cuts and Jobs Act (H.R.1) (the 2017 Tax Act) arising from future interpretations of the 2017 Tax Act;
•Changes to other tax laws, regulations, and interpretations in multiple jurisdictions in which we operate, including actions resulting from the Organisation for Economic Co-operation and Development's base erosion and profit shifting project, proposed actions by international bodies such as digital services taxation, as well as the requirements of certain tax rulings;
•Changes in the relative proportions of revenues and income before taxes in the various jurisdictions in which we operate that have differing statutory tax rates;
•The tax effects of significant infrequently occurring events that may cause fluctuations between reporting periods;
•Tax assessments, or any related tax interest or penalties, that could significantly affect our income tax expense for the period in which the settlements take place;
•Taxes arising in connection with the Broadcom sale;
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•Taxes arising in connection to changes in our workforce, corporate entity structure or operations as they relate to tax incentives and tax rates.
We report our results of operations based on our determination of the aggregate amount of taxes owed in the tax jurisdictions in which we operate. From time to time, we receive notices that a tax authority in a particular jurisdiction believes that we owe a greater amount of tax than we have reported to such authority. We are regularly engaged in discussions and sometimes disputes with these tax authorities. If the ultimate determination of our taxes owed in any of these jurisdictions is for an amount in excess of the tax provision we have recorded or reserved for, our operating results, cash flows, and financial condition could be adversely affected.
RISKS RELATED TO OUR LIQUIDITY AND INDEBTEDNESS
We cannot predict our future capital needs, and we may be unable to obtain financing, which could have a material adverse effect on our business, results of operations, and financial condition.
Adverse economic conditions or a change in our business performance may make it more difficult to obtain financing for our operations, investing activities (including potential acquisitions or divestitures), or financing activities. Any required financing may not be available on terms acceptable to us, or at all. If we raise additional funds by obtaining loans from third parties, the terms of those financing arrangements may include negative covenants or other restrictions on our business that could impair our financial or operational flexibility and would also require us to fund additional interest expense. If additional financing is not available when required or is not available on acceptable terms, we may be unable to successfully develop or enhance our solutions through acquisitions in order to take advantage of business opportunities or respond to competitive pressures, which could have a material adverse effect on our solutions offerings, revenues, results of operations, and financial condition.
Failure to maintain our credit ratings could adversely affect our liquidity, capital position, ability to hedge certain financial risks, borrowing costs, and access to capital markets.
Our credit risk is evaluated by the major independent rating agencies, and such agencies have in the past and could in the future downgrade our ratings. We cannot assure you that we will be able to maintain our current credit ratings, and any additional actual or anticipated changes or downgrades in our credit ratings, including any announcement that our ratings are under further review for a downgrade, may have a negative impact on our liquidity, capital position, ability to hedge certain financial risks, and access to capital markets. In addition, changes by any rating agency to our outlook or credit rating could increase the interest we pay on outstanding or future debt.
There are risks associated with our outstanding and future indebtedness that could adversely affect our financial condition.
As of July 3, 2020, we had an aggregate of $3,600 million of outstanding indebtedness that will mature in calendar years 2020 through 2025, including approximately $1 billion in aggregate principal amount of existing convertible notes, $2,300 million of senior notes and $500 million of outstanding term loans under our senior secured credit facility, and we may incur additional indebtedness in the future and/or enter into new financing arrangements. In addition, as of July 3, 2020, we had $1,000 million available for borrowing under our revolving credit facility. Our ability to meet expenses, to remain in compliance with the covenants under our debt instruments, and to pay interest and repay principal for our substantial level of indebtedness depends on, among other things, our operating performance, competitive developments, and financial market conditions, all of which are significantly affected by financial, business, economic, and other factors. We are not able to control many of these factors. Accordingly, our cash flow may not be sufficient to allow us to pay principal and interest on our debt, including the notes, and meet our other obligations.
Our level of indebtedness could have other important consequences, including the following:
•We must use a substantial portion of our cash flow from operations to pay interest and principal on the term loans and revolving credit facility, our existing senior notes, and other indebtedness, which reduces funds available to us for other purposes such as working capital, capital expenditures, other general corporate purposes, and potential acquisitions;
•We may be unable to refinance our indebtedness or to obtain additional financing for working capital, capital expenditures, acquisitions, or general corporate purposes;
•We are exposed to fluctuations in interest rates because borrowings under our senior credit facilities bear interest at variable rates;
•Our leverage may be greater than that of some of our competitors, which may put us at a competitive disadvantage and reduce our flexibility in responding to current and changing industry and financial market conditions;
•We may be more vulnerable to an economic downturn or recession and adverse developments in our business;
•We may be unable to comply with financial and other covenants in our debt agreements, which could result in an event of default that, if not cured or waived, may result in acceleration of certain of our debt and would have an adverse effect on our business and prospects and could force us into bankruptcy or liquidation;
•Changes by any rating agency to our outlook or credit rating could negatively affect the value of our debt and/or our common stock, adversely affect our access to debt markets, and increase the interest we pay on outstanding or future debt; and
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•Conversion of our convertible notes could result in significant dilution of our common stock, which could result in significant dilution to our existing stockholders and cause the market price of our common stock to decline.
There can be no assurance that we will be able to manage any of these risks successfully.
In addition, we conduct a significant portion of our operations through our subsidiaries. Accordingly, repayment of our indebtedness will be dependent in part on the generation of cash flow by our subsidiaries and their ability to make such cash available to us by dividend, debt repayment, or otherwise. Our subsidiaries may not be able to, or may not be permitted to, make distributions to enable us to make payments in respect of our indebtedness. Each subsidiary is a distinct legal entity, and under certain circumstances legal and contractual restrictions may limit our ability to obtain cash from our subsidiaries. In the event that we do not receive distributions from our subsidiaries, we may be unable to make the required principal and interest payments on our indebtedness.
Changes in the method of determining LIBOR, or the replacement of LIBOR with an alternative reference rate, may adversely affect interest rates on our current or future indebtedness and may otherwise adversely affect our financial condition and results of operations.
Certain of our indebtedness is made at variable interest rates that use the London Interbank Offered Rate, or LIBOR (or metrics derived from or related to LIBOR), as a benchmark for establishing the interest rate. In 2017, the United Kingdom’s Financial Conduct Authority announced that it intends to stop persuading or compelling banks to submit LIBOR rates after 2021. If LIBOR ceases to exist, we may need to renegotiate our debt arrangements that extend beyond 2021 that utilize LIBOR as a factor in determining the interest rate, which may negatively impact the terms of such indebtedness. In addition, the overall financial markets may be disrupted as a result of the phase out or replacement of LIBOR. Disruption in the financial markets could have an adverse effect on our financial position, results of operations, and liquidity.
Our existing credit agreements impose operating and financial restrictions on us.
The existing credit agreements contain covenants that limit our ability and the ability of our restricted subsidiaries to:
•Incur additional debt;
•Create liens on certain assets to secure debt;
•Enter into certain sale and leaseback transactions;
•Pay dividends on or make other distributions in respect of our capital stock or make other restricted payments; and
•Consolidate, merge, sell or otherwise dispose of all or substantially all of our assets.
All of these covenants may adversely affect our ability to finance our operations, meet or otherwise address our capital needs, pursue business opportunities, react to market conditions, or otherwise restrict activities or business plans. A breach of any of these covenants could result in a default in respect of the related indebtedness. If a default occurs, the relevant lenders could elect to declare the indebtedness, together with accrued interest and other fees, to be immediately due and payable and, to the extent such indebtedness is secured in the future, proceed against any collateral securing that indebtedness.
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
Repurchase of equity securities
Under our stock repurchase programs, shares may be repurchased on the open market and through accelerated stock repurchase transactions. As of July 3, 2020, we have $578 million remaining authorized to be completed in future periods with no expiration date. No shares were repurchased during the three months ended July 3, 2020.
Item 5. Other Information
None.
Item 6. Exhibits

Exhibit Number |  |  |  | Incorporated by Reference |  |  |  |  |  |  |  | Filed with this 10-Q
|  | Exhibit Description |  | Form |  | File Number |  | Exhibit |  | File Date |  |
10.01 |  | FY21 Executive Annual Incentive Plan – Chief Executive Officer |  |  |  |  |  |  |  |  |  | X
10.02 |  | FY21 Executive Annual Incentive Plan – Vice Presidents and Above |  |  |  |  |  |  |  |  |  | X
10.03 |  | Form s of FY21 Performance Based Restricted Stock Unit Award Agreements under 2013 Equity Incentive Plan |  |  |  |  |  |  |  |  |  | X
10.04 |  | Offer Letter with Natalie M. Derse dated June 19, 2020 |  | 8-K |  | 000-17781 |  | 10.01 |  | 7/8/2020 |  |
31.01 |  | Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. |  |  |  |  |  |  |  |  |  | X

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Exhibit Number |  |  |  | Incorporated by Reference |  |  |  |  |  |  |  | Filed with this 10-Q
|  | Exhibit Description |  | Form |  | File Number |  | Exhibit |  | File Date |  |
31.02 |  | Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.. |  |  |  |  |  |  |  |  |  | X
32.01† |  | Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. |  |  |  |  |  |  |  |  |  | X
32.02† |  | Certification of Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.. |  |  |  |  |  |  |  |  |  | X
101.INS |  | The following financial information from NortonLifeLock Inc.'s Quarterly Report on Form 10-Q for the quarter ended July 3, 2020 are formatted in iXBRL (Inline eXtensible Business Reporting Language): (i) Condensed Consolidated Balance Sheets, (ii) Condensed Consolidated Statements of Operations, (iii) Condensed Consolidated Statements of Comprehensive Income, (iv) Condensed Consolidated Statements of Equity (Deficit), (vi) Condensed Consolidated Statements of Cash Flows, and (vi) Notes to the Condensed Consolidated Financial Statements, tagged as blocks of text and including detailed tags. |  |  |  |  |  |  |  |  |  | X
104 |  | Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101) |  |  |  |  |  |  |  |  |  | X

† | This exhibit is being furnished rather than filed, and shall not be deemed incorporated by reference into any filing, in accordance with Item 601 of Regulation S-K.

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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

| NORTONLIFELOCK INC. |
| (Registrant) |
| By: | /s/ Vincent Pilette
|  | Vincent Pilette Chief Executive Officer
| By: | /s/ Natalie Derse
|  | Natalie Derse Chief Financial Officer

August 6, 2020
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