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Net Loss Per Share Attributable to Common Stockholders - Anti-Dilutive Securities (Details) - shares
6 Months Ended
Jun. 30, 2023
Jun. 30, 2022
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 24,929,965 18,059,266
Stock options issued and outstanding    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 1,907,102 2,654,461
Unvested restricted stock units issued and outstanding    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 22,092,462 14,496,487
Shares of Class A common stock reserved for Twilio.org    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 486,245 574,653
Shares of Class A common stock committed under ESPP    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 396,717 226,082
Shares of Class A common stock in escrow    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 31,503 31,503
Shares of Class A common stock in escrow and restricted stock awards subject to future vesting    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 15,936 76,080