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Segment Reporting
 3 Months Ended
Mar. 31, 2024
Segment Reporting [Abstract]  
Segment Reporting Segment Reporting
As of March 31, 2024, the Company had two operating and reportable segments: Twilio Communications (“Communications”) and Twilio Segment (“Segment”).
Twilio Communications: The Communications reportable segment consists of a variety of application programming interfaces (“APIs”) and software solutions to optimize communications between Twilio customers and their end users. The key products from which the segment derives its revenue are Messaging, Voice, and Email and Marketing Campaigns.
Twilio Segment: The Segment reportable segment consists of software products that enable businesses to achieve more effective customer engagement by providing the tools necessary for customers to build direct, personalized relationships with their end users. The key products from which the segment derives its revenue are Segment and Engage.
Presented below is the discrete financial information by reportable segment for the three months ended March 31, 2024 and 2023, that is regularly reviewed by the Chief Operating Decision Maker (“CODM”) for performance assessment and resource allocation decisions. Prior period amounts were reclassified to conform to the current period’s presentation. Asset information is not presented below since it is not reviewed by the CODM on a segment by segment basis. Revenue, costs of revenue and operating expenses are generally directly attributable to each segment. Certain costs of revenue and operating expenses are allocated based on methodologies that best reflect the patterns of consumption of these costs. Corporate costs consist of costs that support company-wide processes and are managed on the company-wide level, and include costs related to corporate governance and communication, global brand awareness, information security, and certain legal, human resources, finance and accounting expenses.
Three Months Ended
March 31,
20242023
(In thousands)
Revenue:
Communications$972,005 $932,948 
Segment75,045 73,616 
Total$1,047,050 $1,006,564 
Non-GAAP income (loss) from operations:
Communications$249,010 $180,464 
Segment(20,994)(17,217)
Corporate costs(68,406)(59,460)
Total$159,610 $103,787 
Reconciliation of non-GAAP income (loss) from operations to loss from operations:
Total non-GAAP income (loss) from operations$159,610 $103,787 
Stock-based compensation(156,158)(160,466)
Amortization of acquired intangibles(28,939)(50,774)
Acquisition and divestiture related expenses— (2,235)
Loss on net assets held for sale— (3,824)
Payroll taxes related to stock-based compensation(6,776)(5,247)
Charitable contributions(1,295)(1,599)
Restructuring costs (9,946)(121,942)
Impairment of long-lived assets— (21,784)
Loss from operations(43,504)(264,084)
Other expenses, net(1,657)(67,588)
Loss before provision for income taxes$(45,161)$(331,672)