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Net Loss Per Share Attributable to Common Stockholders - Common Stock Equivalents excluded from Calculation of Diluted Net Loss Per Share attributable to Common Stockholders (Details) - shares
9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 22,275,202 22,892,127
Stock options issued and outstanding    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 1,392,697 1,778,852
Unvested restricted stock units issued and outstanding    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 20,265,865 20,263,588
Shares of Class A common stock reserved for Twilio.org    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 375,735 464,143
Shares of Class A common stock committed under ESPP    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 240,905 350,270
Shares of Class A common stock in escrow    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 0 31,503
Shares of Class A common stock in escrow and restricted stock awards subject to future vesting    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Antidilutive securities (in shares) 0 3,771