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Goodwill and Other Intangible Assets - Intangible assets other than goodwill (Details) - USD ($) $ in Thousands | 9 Months Ended | 12 Months Ended |
--- | --- | --- | ---
Sep. 30, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Intangible assets subject to amortization |  |  |
Gross Carrying Amount | $ 192,955 | $ 177,395 | $ 173,414
Accumulated Amortization | (146,395) | (131,082) | (119,642)
Net Book Value | 46,560 | 46,313 | 53,772
Intangible assets not subject to amortization |  |  |
In-process research and development |  |  | 229
Total intangible assets Net Book Value | 46,560 | 46,313 | 54,001
Total intangible assets Gross Carrying Amount |  | 177,395 | 173,643
Total intangible assets Net Book Value | 46,560 | $ 46,313 | 54,001
Maximum |  |  |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets |  | 10 years |
Minimum |  |  |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets |  | 3 years |
Software and technology |  |  |
Intangible assets subject to amortization |  |  |
Gross Carrying Amount | 68,650 | $ 66,063 | 66,251
Accumulated Amortization | (62,661) | (58,866) | (57,937)
Net Book Value | $ 5,989 | $ 7,197 | 8,314
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets | 3 years | 3 years |
Customer relationships |  |  |
Intangible assets subject to amortization |  |  |
Gross Carrying Amount | $ 98,602 | $ 88,904 | 86,364
Accumulated Amortization | (68,217) | (59,744) | (52,753)
Net Book Value | $ 30,385 | $ 29,160 | 33,611
Customer relationships | Maximum |  |  |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets | 10 years | 10 years |
Customer relationships | Minimum |  |  |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets | 3 years | 3 years |
Trademarks |  |  |
Intangible assets subject to amortization |  |  |
Gross Carrying Amount | $ 25,353 | $ 22,278 | 20,799
Accumulated Amortization | (15,466) | (12,461) | (8,952)
Net Book Value | $ 9,887 | $ 9,817 | 11,847
Trademarks | Maximum |  |  |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets | 10 years | 10 years |
Trademarks | Minimum |  |  |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets | 3 years | 3 years |
Non-compete agreements |  |  |
Intangible assets subject to amortization |  |  |
Gross Carrying Amount | $ 350 | $ 150 |
Accumulated Amortization | (51) | (11) |
Net Book Value | $ 299 | $ 139 |
Intangible assets not subject to amortization |  |  |
Estimated useful lives of intangible assets | 5 years | 5 years |
In Process Research and Development [Member] |  |  |
Intangible assets not subject to amortization |  |  |
In-process research and development |  |  | $ 229

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