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SEGMENT REPORTING
 12 Months Ended
Dec. 31, 2016
Segment Reporting [Abstract]  
SEGMENT REPORTING
SEGMENT REPORTING
Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. Beginning with the fourth quarter of 2016, based on certain internal reporting changes, we identified three reportable segments as follows:
•
North American Surface Transportation-NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST include truckload, LTL, and intermodal.
•
Global Forwarding-Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Australia, New Zealand, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, airfreight services, and customs brokerage.
•
Robinson Fresh-Robinson Fresh provides sourcing services under the trade name of Robinson Fresh. Our sourcing services primarily include the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Robinson Fresh sources products from around the world and has a physical presence in North America, Europe, Asia, and South America. This segment often provides the logistics and transportation of the products they sell, in addition to temperature controlled transportation services for its customers.
•
All Other and Corporate-All Other and Corporate includes our Managed Services segment, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Managed Services provides Transportation Management Services, or Managed TMS®. Other Surface Transportation revenues are primarily earned by Europe Surface Transportation. Europe Surface Transportation provides services similar to NAST across Europe.
The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker, our Chief Executive Officer. The accounting policies of our reporting segments are the same as those described in the summary of significant accounting policies. Segment information for prior years has been retroactively recast to align with current year presentation. Segment information as of, and for the years ended, December 31, 2016, 2015, and 2014 is as follows (dollars in thousands):

Twelve months ended December 31, 2016
 
 
 
 
 
 
 
 
 
 
NAST
 
Global Forwarding
 
Robinson Fresh
 
All Other and Corporate
 
Eliminations
 
Consolidated
 
 
 
 
 
 
 
 
 
 
 
 
Revenues
$
8,737,716

 
$
1,574,686

 
$
2,344,131

 
$
487,880

 
$
—

 
$
13,144,413

  Intersegment revenues
298,438

 
30,311

 
119,403

 
2,211

 
(450,363
)
 
—

Total Revenues
$
9,036,154

 
$
1,604,997

 
$
2,463,534

 
$
490,091

 
$
(450,363
)
 
$
13,144,413

 
 
 
 
 
 
 
 
 
 
 
 
Net Revenues
$
1,524,355

 
$
397,537

 
$
234,794

 
$
120,842

 
$
—

 
$
2,277,528

Operating Income
674,436

 
80,931

 
75,757

 
6,407

 
—

 
837,531

Depreciation and amortization
22,126

 
23,099

 
3,782

 
25,662

 
—

 
74,669

Total assets(1)
2,088,611

 
703,741

 
376,654

 
518,752

 
—

 
3,687,758

Average headcount
6,773

 
3,673

 
942

 
2,282

 
—

 
13,670

 
 
 
 
 
 
 
 
 
 
 
 
Twelve months ended December 31, 2015
 
 
 
 
 
 
 
 
 
 
NAST
 
Global Forwarding
 
Robinson Fresh
 
All Other and Corporate
 
Eliminations
 
Consolidated
Revenues
$
8,968,349

 
$
1,639,944

 
$
2,395,440

 
$
472,351

 
$
—

 
$
13,476,084

  Intersegment revenues
271,557

 
19,102

 
89,033

 
2,107

 
(381,799
)
 
—

Total Revenues
$
9,239,906

 
$
1,659,046

 
$
2,484,473

 
$
474,458

 
$
(381,799
)
 
$
13,476,084

 
 
 
 
 
 
 
 
 
 
 
 
Net Revenues
$
1,564,917

 
$
365,467

 
$
235,334

 
$
102,762

 
$
—

 
$
2,268,480

Operating Income/(Loss)
718,329

 
76,081

 
81,332

 
(17,432
)
 
—

 
858,310

Depreciation and amortization
21,846

 
20,790

 
2,927

 
20,846

 
—

 
66,409

Total assets(1)
1,878,203

 
556,606

 
346,728

 
402,821

 
—

 
3,184,358

Average headcount
6,575

 
3,381

 
892

 
2,054

 
—

 
12,902

 
 
 
 
 
 
 
 
 
 
 
 
Twelve months ended December 31, 2014
 
 
 
 
 
 
 
 
 
 
NAST
 
Global Forwarding
 
Robinson Fresh
 
All Other and Corporate
 
Eliminations
 
Consolidated
Revenues
$
8,738,747

 
$
1,708,789

 
$
2,483,163

 
$
539,368

 
$
—

 
$
13,470,067

  Intersegment revenues
254,821

 
22,492

 
62,575

 
1,294

 
(341,182
)
 
—

Total Revenues
$
8,993,568

 
$
1,731,281

 
$
2,545,738

 
$
540,662

 
$
(341,182
)
 
$
13,470,067

 
 
 
 
 
 
 
 
 
 
 
 
Net Revenues
$
1,351,335

 
$
350,193

 
$
203,591

 
$
102,533

 
$
—

 
$
2,007,652

Operating Income/(Loss)
644,708

 
55,591

 
62,395

 
(14,276
)
 
—

 
748,418

Depreciation and amortization
10,141

 
21,657

 
2,393

 
22,818

 
—

 
57,009

Total assets(1)
1,610,929

 
562,029

 
320,680

 
720,700

 
—

 
3,214,338

Average headcount
5,447

 
3,202

 
912

 
2,056

 
—

 
11,617

(1) All cash and cash equivalents and debt are included in All Other and Corporate. Goodwill was allocated to each segment based on relative fair value at November 30, 2016.
The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands): 
 
For the year ended December 31,
 
2016
 
2015
 
2014
Total revenues
 
 
 
 
 
United States
$
11,749,602

 
$
12,097,633

 
$
11,800,140

Other locations
1,394,811

 
1,378,451

 
1,669,927

Total revenues
$
13,144,413

 
$
13,476,084

 
$
13,470,067

 
 
December 31,
 
2016
 
2015
 
2014
Long-lived assets
 
 
 
 
 
United States
$
348,299

 
$
320,445

 
$
257,587

Other locations
96,311

 
24,878

 
26,254

Total long-lived assets
$
444,610

 
$
345,323

 
$
283,841