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REVENUE FROM CONTRACTS WITH CUSTOMERS (Tables) | 12 Months Ended
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Dec. 31, 2019
Revenue from Contract with Customer [Abstract] |
Schedule of Impact of Adoption of ASU 2014-09 | The impact of adoption of ASU 2014-09 on our consolidated statements of operations for the years ended December 31, 2019 and 2018, was as follows (dollars in thousands).
| Twelve Months Ended December 31, 2019 |  |  |  |
| As reported |  | Balances without adoption of ASU 2014-09 |  | Effect of change higher / (lower)
Income Statement |  |  |  |  |
Revenues: |  |  |  |  |
Transportation | $ | 14,322,295 |  |  |  | $ | 14,336,820 |  |  | $ | (14,525) |
Sourcing (1) | 987,213 |  |  |  | 1,128,208 |  |  | (140,995) |
Total revenues | 15,309,508 |  |  | 15,465,028 |  |  | (155,520) |
Costs and expenses: |  |  |  |  |
Purchased transportation and related services | 11,839,433 |  |  |  | 11,848,665 |  |  | (9,232) |
Purchased products sourced for resale (1) | 883,765 |  |  |  | 1,024,760 |  |  | (140,995) |
Personnel expenses | 1,298,528 |  |  |  | 1,299,087 |  |  | (559) |
Other selling, general, and administrative expenses | 497,806 |  |  |  | 497,806 |  |  | — |
Total costs and expenses | 14,519,532 |  |  | 14,670,318 |  |  | (150,786) |
Income from operations | 789,976 |  |  | 794,710 |  |  | (4,734) |
Interest and other expense | (47,719) |  |  |  | (47,719) |  |  | — |
Income before provision for income taxes | 742,257 |  |  | 746,991 |  |  | (4,734) |
Provision for income taxes | 165,289 |  |  |  | 166,502 |  |  | (1,213) |
Net income | $ | 576,968 |  |  | $ | 580,489 |  |  | $ | (3,521) |
________________________________ (1) We have identified certain customer contracts in our sourcing managed procurement business that changed from a principal to an agent relationship under the new standard. This change resulted in these contracts being recognized at the net amount we charge our customers but had no impact on income from operations.
| Twelve Months Ended December 31, 2018 |  |  |  |
| As reported |  | Balances without adoption of ASU 2014-09 |  | Effect of change higher / (lower)
Income Statement |  |  |  |  |
Revenues: |  |  |  |  |
Transportation | $ | 15,515,921 |  |  |  | $ | 15,462,328 |  |  | $ | 53,593 |
Sourcing (1) | 1,115,251 |  |  |  | 1,235,713 |  |  | (120,462) |
Total revenues | 16,631,172 |  |  |  | 16,698,041 |  |  | (66,869) |
Costs and expenses: |  |  |  |  |
Purchased transportation and related services | 12,922,177 |  |  |  | 12,875,875 |  |  | 46,302 |
Purchased products sourced for resale (1) | 1,003,760 |  |  |  | 1,124,222 |  |  | (120,462) |
Personnel expenses | 1,343,542 |  |  |  | 1,343,159 |  |  | 383 |
Other selling, general, and administrative expenses | 449,610 |  |  |  | 449,610 |  |  | — |
Total costs and expenses | 15,719,089 |  |  |  | 15,792,866 |  |  | (73,777) |
Income from operations | 912,083 |  |  |  | 905,175 |  |  | 6,908 |
Interest and other expense | (31,810) |  |  |  | (31,810) |  |  | — |
Income before provision for income taxes | 880,273 |  |  |  | 873,365 |  |  | 6,908 |
Provision for income taxes | 215,768 |  |  |  | 213,882 |  |  | 1,886 |
Net income | $ | 664,505 |  |  |  | $ | 659,483 |  |  | $ | 5,022 |
________________________________ (1) We have identified certain customer contracts in our sourcing managed procurement business that changed from a principal to an agent relationship under the new standard. This change resulted in these contracts being recognized at the net amount we charge our customers but had no impact on income from operations.
Schedule of Total Revenues Disaggregated by Major Service Line and Timing of Revenue Recognition | A summary of our total revenues disaggregated by major service line and timing of revenue recognition is presented below for each of our reportable segments for the twelve months ended December 31, 2019 and 2018, as follows (dollars in thousands):
| Twelve Months Ended December 31, 2019 |  |  |  |  |  |
| NAST |  | Global Forwarding |  | All Other and Corporate |  | Total
Major service lines: |  |  |  |  |  |  |
Transportation and logistics services(1) | $ | 11,283,692 |  |  | $ | 2,327,913 |  |  | $ | 710,690 |  |  | $ | 14,322,295 |
Sourcing(2) | — |  |  | — |  |  | 987,213 |  |  | 987,213 |
Total | $ | 11,283,692 |  |  | $ | 2,327,913 |  |  | $ | 1,697,903 |  |  | $ | 15,309,508 |
| Twelve Months Ended December 31, 2018 |  |  |  |  |  |
| NAST |  | Global Forwarding |  | All Other and Corporate |  | Total
Major service lines: |  |  |  |  |  |  |
Transportation and logistics services(1) | $ | 12,346,757 |  |  | $ | 2,487,744 |  |  | $ | 681,420 |  |  | $ | 15,515,921 |
Sourcing(2) | — |  |  | — |  |  | 1,115,251 |  |  | 1,115,251 |
Total | $ | 12,346,757 |  |  | $ | 2,487,744 |  |  | $ | 1,796,671 |  |  | $ | 16,631,172 |
________________________________ (1) Transportation and logistics services performance obligations are completed over time. (2) Sourcing performance obligations are completed at a point in time.

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