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RESTRUCTURING | 12 Months Ended
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Dec. 31, 2024
Restructuring and Related Activities [Abstract] |
RESTRUCTURING | RESTRUCTURING 2024 Restructuring Program: In 2024, the Company announced a restructuring program (the “2024 Restructuring Program”) to drive our enterprise strategy and reduce our cost structure. The 2024 Restructuring Program focused on waste reduction, reprioritizing our product and technology teams on fewer strategic initiatives, driving synergies across our portfolio of services, and unifying the go to market strategy of our divisions. The major initiatives included 1) optimizing our management hierarchy, which includes a reduction in workforce; 2) reprioritizing the efforts of our product and technology teams to focus on fewer strategic initiatives to accelerate the capabilities of our platform to deliver market-leading outcomes for our customers, carriers, and employees; and 3) the rationalization of our facilities footprint including the consolidation, early termination, or abandonment of office buildings under operating leases. In 2024, we recognized restructuring charges of $45.7 million primarily related to workforce reductions, an impairment of internally developed software, and charges related to reducing our facilities footprint including early termination or abandonment of office buildings under operating leases. We paid $21.6 million of cash related to the 2024 Restructuring Program in the twelve months ended December 31, 2024. The initiatives included in our 2024 Restructuring Program are complete with the remaining $4.0 million of restructuring reserves as of December 31, 2024 expected to be paid in 2025. A summary of charges related to our 2024 Restructuring Program are presented below (in thousands):
|  |  | Twelve Months Ended December 31, |
|  |  | 2024 |
Severance(1) |  |  | $ | 22,072 |  |
Other personnel expenses(1) |  |  | 1,785 |  |
Other selling, general, and administrative expenses(2) |  |  | 21,876 |  |
Total |  |  | $ | 45,733 |  |
________________________________ (1) Amounts are included within personnel expenses in our consolidated statements of operations and comprehensive income. (2) Amounts are included within other selling, general, and administrative expenses in our consolidated statements of operations and comprehensive income. The following table summarizes restructuring charges related to our 2024 Restructuring Program by reportable segment (in thousands):
| Twelve Months Ended December 31, 2024
| NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Personnel expenses | $ | 10,176 |  |  | $ | 6,872 |  |  | $ | 6,809 |  |  | $ | 23,857 |
Other selling, general, and administrative expenses | 6,885 |  |  | 4,694 |  |  | 10,297 |  |  | 21,876 |
The following table summarizes activity related to our 2024 Restructuring Program and reserves included in our consolidated balance sheets (in thousands):
| Accrued Severance and Other Personnel Expenses |  | Accrued Other Selling, General, and Administrative Expenses |  |  | Total
Balance, December 31, 2023 | $ | — |  |  | $ | — |  |  |  | $ | — |
Restructuring charges | 23,857 |  |  | 21,876 |  |  |  | 45,733 |
Cash payments | (19,213) |  |  | (2,416) |  |  |  | (21,629) |
Settled non-cash | — |  |  | (19,101) |  |  |  | (19,101) |
Accrual adjustments(1) | (965) |  |  | (15) |  |  |  | (980) |
Balance, December 31, 2024 | $ | 3,679 |  |  | $ | 344 |  |  |  | $ | 4,023 |
________________________________ (1) Accrual adjustments primarily relate to changes in estimates for certain employee termination costs, including those settling for an amount different than originally estimated and foreign currency adjustments. 2022 Restructuring Program: In 2022, we announced organizational changes to support our enterprise strategy of accelerating our digital transformation and productivity initiatives. The initiatives under our 2022 Restructuring Program were completed in 2023. We paid $3.6 million of cash related to the 2022 Restructuring Program in the twelve months ended December 31, 2024. A summary of charges related to our 2022 Restructuring Program are presented below (in thousands):
| Twelve Months Ended December 31,
| 2023 |  | 2022
Severance(1) | $ | 14,358 |  |  | $ | 18,872 |
Other personnel expenses(1) | 1,814 |  |  | 2,662 |
Other selling, general, and administrative expenses(2) | 1,304 |  |  | 15,150 |
Total | $ | 17,476 |  |  | $ | 36,684 |
________________________________ (1) Amounts are included within personnel expenses in our consolidated statement of operations and comprehensive income. (2) Amounts are included within other selling, general, and administrative expenses in our consolidated statement of operations and comprehensive income. The following table summarizes restructuring charges related to our 2022 Restructuring Program by reportable segment (in thousands):
Twelve Months Ended December 31, 2023 |  | NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Personnel expenses |  | $ | 1,083 |  |  | $ | 2,176 |  |  | $ | 12,913 |  |  | $ | 16,172 |
Other selling, general, and administrative expenses |  | 8 |  |  | 197 |  |  | 1,099 |  |  | 1,304 |
Twelve Months Ended December 31, 2022 |  | NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Personnel expenses |  | $ | 6,323 |  |  | $ | 3,831 |  |  | $ | 11,380 |  |  | $ | 21,534 |
Other selling, general, and administrative expenses |  | 3,175 |  |  | 3,174 |  |  | 8,801 |  |  | 15,150 |
The following table summarizes activity related to our 2022 Restructuring Program and reserves included in our consolidated balance sheets (in thousands):
| Accrued Severance and Other Personnel Expenses | Accrued Other Selling, General, and Administrative Expenses | Total |  |  |  |  |
Balance, December 31, 2022 | $ | 18,976 |  | $ | — |  | $ | 18,976 |  |  |  |  |  |
Restructuring charges | 16,172 |  | 1,304 |  | 17,476 |  |  |  |  |  |
Cash payments | (30,477) |  | (415) |  | (30,892) |  |  |  |  |  |
Settled non-cash | — |  | (907) |  | (907) |  |  |  |  |  |
Accrual adjustments(1) | (888) |  | 18 |  | (870) |  |  |  |  |  |
Balance, December 31, 2023 | 3,783 |  | — |  | 3,783 |  |  |  |  |  |
Restructuring charges | 12 |  | — |  | 12 |  |  |  |  |  |
Cash payments | (3,605) |  | — |  | (3,605) |  |  |  |  |  |
Accrual adjustments(1) | (190) |  | — |  | (190) |  |  |  |  |  |
Balance, December 31, 2024 | $ | — |  | $ | — |  | $ | — |  |  |  |  |  |
________________________________ (1) Accrual adjustments primarily relate to changes in estimates for certain employee termination costs, including those settling for an amount different than originally estimated and foreign currency adjustments

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- Definition The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4.e) -Publisher FASB -URI https://asc.fasb.org/1943274/2147479823/420-10-S99-2 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 1 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482017/420-10-50-1 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 1 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482017/420-10-50-1 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org/420/tableOfContent Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 420 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 1 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482017/420-10-50-1 + Details
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