2024 Restructuring Program: In 2024, the Company announced a restructuring program (the “2024 Restructuring Program”) to drive our enterprise strategy and reduce our cost structure. The 2024 Restructuring Program focused on waste reduction, reprioritizing our product and technology teams on fewer strategic initiatives, driving synergies across our portfolio of services, and unifying the go to market strategy of our divisions.

The major initiatives included 1) optimizing our management hierarchy, which includes a reduction in workforce; 2) reprioritizing the efforts of our product and technology teams to focus on fewer strategic initiatives to accelerate the capabilities of our platform to deliver market-leading outcomes for our customers, carriers, and employees; and 3) the rationalization of our facilities footprint including the consolidation, early termination, or abandonment of office buildings under operating leases.

In 2024, we recognized restructuring charges of $45.7 million primarily related to workforce reductions, an impairment of internally developed software, and charges related to reducing our facilities footprint including early termination or abandonment of office buildings under operating leases. We paid $21.6 million of cash related to the 2024 Restructuring Program in the twelve months ended December 31, 2024. The initiatives included in our 2024 Restructuring Program are complete with the remaining $4.0 million of restructuring reserves as of December 31, 2024 expected to be paid in 2025.


	Twelve Months Ended December 31,
	2024
Severance(1)	$	22,072
Other personnel expenses(1)	1,785
Other selling, general, and administrative expenses(2)	21,876
Total	$	45,733

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(1) Amounts are included within personnel expenses in our consolidated statements of operations and comprehensive income.

(2) Amounts are included within other selling, general, and administrative expenses in our consolidated statements of operations and comprehensive income.

The following table summarizes restructuring charges related to our 2024 Restructuring Program by reportable segment (in thousands):


	Twelve Months Ended December 31, 2024
	NAST		Global Forwarding		All Other and Corporate		Consolidated
Personnel expenses	$	10,176	$	6,872	$	6,809	$	23,857
Other selling, general, and administrative expenses	6,885		4,694		10,297		21,876

The following table summarizes activity related to our 2024 Restructuring Program and reserves included in our consolidated balance sheets (in thousands):


	Accrued Severance and Other Personnel Expenses		Accrued Other Selling, General, and Administrative Expenses		Total
Balance, December 31, 2023	$	—	$	—	$	—
Restructuring charges	23,857		21,876		45,733
Cash payments	(19,213)		(2,416)		(21,629)
Settled non-cash	—		(19,101)		(19,101)
Accrual adjustments(1)	(965)		(15)		(980)
Balance, December 31, 2024	$	3,679	$	344	$	4,023

(1) Accrual adjustments primarily relate to changes in estimates for certain employee termination costs, including those settling for an amount different than originally estimated and foreign currency adjustments.

2022 Restructuring Program: In 2022, we announced organizational changes to support our enterprise strategy of accelerating our digital transformation and productivity initiatives. The initiatives under our 2022 Restructuring Program were completed in 2023. We paid $3.6 million of cash related to the 2022 Restructuring Program in the twelve months ended December 31, 2024.


	Twelve Months Ended December 31,
	2023		2022
Severance(1)	$	14,358	$	18,872
Other personnel expenses(1)	1,814		2,662
Other selling, general, and administrative expenses(2)	1,304		15,150
Total	$	17,476	$	36,684

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(1) Amounts are included within personnel expenses in our consolidated statement of operations and comprehensive income.

(2) Amounts are included within other selling, general, and administrative expenses in our consolidated statement of operations and comprehensive income.

The following table summarizes restructuring charges related to our 2022 Restructuring Program by reportable segment (in thousands):


Twelve Months Ended December 31, 2023	NAST		Global Forwarding		All Other and Corporate		Consolidated
Personnel expenses	$	1,083	$	2,176	$	12,913	$	16,172
Other selling, general, and administrative expenses	8		197		1,099		1,304


Twelve Months Ended December 31, 2022	NAST		Global Forwarding		All Other and Corporate		Consolidated
Personnel expenses	$	6,323	$	3,831	$	11,380	$	21,534
Other selling, general, and administrative expenses	3,175		3,174		8,801		15,150

The following table summarizes activity related to our 2022 Restructuring Program and reserves included in our consolidated balance sheets (in thousands):


	Accrued Severance and Other Personnel Expenses		Accrued Other Selling, General, and Administrative Expenses		Total
Balance, December 31, 2022	$	18,976	$	—	$	18,976
Restructuring charges	16,172		1,304		17,476
Cash payments	(30,477)		(415)		(30,892)
Settled non-cash	—		(907)		(907)
Accrual adjustments(1)	(888)		18		(870)
Balance, December 31, 2023	3,783		—		3,783
Restructuring charges	12		—		12
Cash payments	(3,605)		—		(3,605)

Accrual adjustments(1)	(190)		—		(190)
Balance, December 31, 2024	$	—	$	—	$	—

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