EX-99.1 2 ex991earningsreleaseq41231.htm EX-99.1

| C.H. Robinson 14701 Charlson Rd. Eden Prairie, MN 55347 www.chrobinson.com
FOR IMMEDIATE RELEASE | FOR INQUIRIES, CONTACT: Chuck Ives, Senior Director of Investor Relations Email: chuck.ives@chrobinson.com

C.H. Robinson Reports 2024 Fourth Quarter Results
Eden Prairie, MN, January 29, 2025 - C.H. Robinson Worldwide, Inc. (“C.H. Robinson”) (Nasdaq: CHRW) today reported financial results for the quarter ended December 31, 2024.
Fourth Quarter Highlights:
•Significant year-over-year increase in profitability, driven by disciplined execution, a focus on quality of volume, and improvement in gross profit margin, productivity and operating leverage
•Gross profits increased 10.4% to $672.9 million
•Income from operations increased 71.1% to $183.8 million
•Adjusted operating margin(1) increased 940 basis points to 26.8%
•Adjusted operating margin, excluding restructuring and loss on divestiture(1), increased 1,020 basis points to 26.9%
•Diluted earnings per share (EPS) increased 369.2% to $1.22
•Adjusted EPS(1) increased 142.0% to $1.21
•Cash generated by operations increased by $220.6 million to $267.9 million
Full-Year Key Metrics:
•Gross profits increased 5.8% to $2.7 billion
•Income from operations increased 30.0% to $669.1 million
•Adjusted operating margin(1) increased 440 basis points to 24.2%
•Adjusted operating margin, excluding restructuring and loss on divestiture(1), increased 630 basis points to 27.5%
•Diluted EPS increased 41.9% to $3.86
•Adjusted EPS(1) increased 36.7% to $4.51
•Cash generated by operations decreased by $222.9 million to $509.1 million, due to an increase in net operating working capital related to higher ocean rates
(1) Adjusted operating margin, adjusted operating margin, excluding restructuring and loss on divestiture, and adjusted EPS are non-GAAP financial measures. The same factors described in this release that impacted these non-GAAP measures also impacted the comparable GAAP measures. Refer to pages 12 through 14 for further discussion and GAAP to Non-GAAP Reconciliations.
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"We’ve talked extensively over the past year about our new Robinson operating model and the disciplined execution that the model is enabling, as well as how we’re leveraging our industry leading talent and technology to raise the bar in logistics," said President and Chief Executive Officer, Dave Bozeman. "The benefits of these efforts were never more evident than in the significant year-over-year improvement in our fourth quarter financial results."
"In what continues to be a historically prolonged freight recession, with market growth in 2024 that did not materialize as had been projected, the difference in our execution versus last year is stark. Our people are embracing the discipline needed to generate higher highs and higher lows across market cycles, resulting in a higher quality of volume, greater productivity, and an expansion of our gross profit and operating profit margins."
"In a trucking environment where the cost of purchased transportation increased in the fourth quarter due to a decline in industry capacity, our dynamic costing and pricing tools, our revenue management practices and our cost of hire advantage enabled us to provide greater value to our customers, and at the same time, improve our NAST gross profit margin both year-over-year and sequentially," said Bozeman.
"In our Global Forwarding business, the team has debunked the thesis that C.H. Robinson couldn’t continue to improve productivity when volumes are growing," Bozeman added. "Throughout 2024, I've been impressed with and highly appreciative of the team, as they continued to be nimble and highly engaged with our customers to help them navigate various market disruptions and to provide differentiated service and solutions. As a result, our ocean and air shipments grew each quarter on a year-over-year basis, and each grew more than 5% for the full year. Through improvements in process standardization and automation and embracing the rigor of our operating model, the forwarding team decoupled headcount growth from volume growth, reduced their average headcount for the year more than 10%, and achieved productivity improvement of greater than 15% for the full year."
"Over the two-year period of 2023 and 2024, we delivered compounded productivity growth of 30% or more in both Global Forwarding and NAST. As we said at our Investor Day in December, we view our productivity as evergreen improvements that we do not expect to give back. Enabled by the operating model disciplines and tools that are being applied across our company, we expect to further advance our productivity as we grow our businesses, including both NAST and Global Forwarding. The productivity improvements have lowered our cost to serve and increased our operating leverage. Combined with our
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expanded gross margins, this resulted in a 79% increase in our fourth quarter adjusted income from operations."
"As I reflect on the noteworthy progress that we made in 2024, I’d like to thank the Robinson team for all the work they’ve put in to get to this point. I don’t take their efforts and dedication for granted, and I commend them for helping us get more fit, fast and focused and for embracing the discipline that the new operating model demands. On my first earnings call in August of 2023, I said that I looked forward to leading this great company to new heights and sharing our progress with all of you along our journey. While there’s still more grass to cut, I believe we’re on the right path, and I’m pleased with the progress we’ve made on evolving our strategy and improving our execution by instilling discipline with our new operating model," Bozeman concluded.
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Summary of Fourth Quarter of 2024 Results Compared to the Fourth Quarter of 2023
•Total revenues decreased 0.9% to $4.2 billion, primarily driven by lower volume and pricing in truckload services, partially offset by higher pricing in our ocean services.
•Gross profits increased 10.4% to $672.9 million. Adjusted gross profits increased 10.7% to $684.6 million, primarily driven by higher adjusted gross profit per transaction in our truckload and ocean services.
•Operating expenses decreased 2.0% to $500.8 million. Personnel expenses decreased 2.1% to $354.4 million, primarily due to cost optimization efforts and productivity improvements, partially offset by higher variable compensation. Average employee headcount declined 9.5%. Other selling, general and administrative (“SG&A”) expenses decreased 2.0% to $146.4 million, primarily due to a $12.6 million favorable adjustment to the loss on the planned divestiture of our Europe Surface Transportation business, which was partially offset by impairments related to reducing our facilities footprint.
•Income from operations totaled $183.8 million, up 71.1% due to both the increase in adjusted gross profit and decrease in operating expenses. Adjusted operating margin(1) of 26.8% increased 940 basis points.
•Interest and other income/expense, net totaled $15.4 million of expense, consisting primarily of $18.8 million of interest expense, which decreased $2.8 million versus last year due to a lower average debt balance and lower variable interest rates, and a $3.3 million net gain from foreign currency revaluation and realized foreign currency gains and losses.
•The effective tax rate in the quarter was 11.4%, compared to 55.3% in the fourth quarter of 2023. The lower rate in the fourth quarter of 2024 was driven by the impact of non-recurring discrete items, higher U.S. tax credits, and increased tax benefit related to stock-based compensation, partially offset by lower foreign tax credits.
•Net income totaled $149.3 million, up 382.1% from a year ago. Diluted EPS of $1.22 increased 369.2%. Adjusted EPS(1) of $1.21 increased 142.0%.
(1) Adjusted operating margin and adjusted EPS are non-GAAP financial measures. The same factors described in this release that impacted these non-GAAP measures also impacted the comparable GAAP measures. Refer to pages 12 through 14 for further discussion and GAAP to Non-GAAP Reconciliations.
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Summary of 2024 Year-to-Date Results Compared to 2023
•Total revenues increased 0.7% to $17.7 billion, primarily driven by higher pricing and volume in our ocean services, partially offset by lower pricing and volume in our truckload services.
•Gross profits increased 5.8% to $2.7 billion. Adjusted gross profits increased 6.2% to $2.8 billion, primarily driven by higher adjusted gross profit per transaction in our truckload and ocean services.
•Operating expenses increased 0.3% to $2.1 billion. Personnel expenses decreased 0.6% to $1.5 billion, primarily due to cost optimization efforts and productivity improvements, partially offset by higher variable compensation and higher restructuring charges related to workforce reductions. Average employee headcount declined 10.3%. Other SG&A expenses increased 2.5% to $639.6 million primarily due to a $44.5 million loss on the planned divestiture of our Europe Surface Transportation business. The prior year included $19.6 million of restructuring expenses, primarily related to the divestiture of our operations in Argentina. In addition, other SG&A expenses decreased across several expense categories in 2024.
•Income from operations totaled $669.1 million, up 30.0% from last year, due to the increase in adjusted gross profits, partially offset by the increase in operating expenses. Adjusted operating margin(1) of 24.2% increased 440 basis points.
•Interest and other income/expense, net totaled $89.9 million of expense, primarily consisting of $85.9 million of interest expense, which decreased $4.3 million versus last year, due to a lower average debt balance. The year-to-date results also include a $7.4 million net loss from foreign currency revaluation and realized foreign currency gains and losses.
•The effective tax rate for the full year ended December 31, 2024 was 19.6% compared to 20.5% in the year-ago period. The lower rate in 2024 was driven by the impact of non-recurring discrete items and higher U.S. tax credits, partially offset by higher pre-tax income and lower foreign tax credits.
•Net income totaled $465.7 million, up 43.2% from a year ago. Diluted EPS of $3.86 increased 41.9%. Adjusted EPS(1) of $4.51 increased 36.7%.
(1) Adjusted operating margin and adjusted EPS are non-GAAP financial measures. The same factors described in this release that impacted these non-GAAP measures also impacted the comparable GAAP measures. Refer to pages 12 through 14 for further discussion and GAAP to Non-GAAP Reconciliations.
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North American Surface Transportation (“NAST”) Results
Summarized financial results of our NAST segment are as follows (dollars in thousands):

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Total revenues | $ | 2,802,700 |  |  | $ | 3,000,650 |  |  | (6.6) | % |  | $ | 11,727,539 |  |  | $ | 12,471,075 |  |  | (6.0) | %
Adjusted gross profits(1) | 403,764 |  |  | 380,157 |  |  | 6.2 | % |  | 1,641,195 |  |  | 1,593,854 |  |  | 3.0 | %
Income from operations | 132,528 |  |  | 95,958 |  |  | 38.1 | % |  | 531,292 |  |  | 459,960 |  |  | 15.5 | %

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.
Fourth quarter total revenues for the NAST segment totaled $2.8 billion, a decrease of 6.6% over the prior year, primarily driven by lower truckload volume and pricing, reflecting an oversupply of truckload capacity compared to freight demand. NAST adjusted gross profits increased 6.2% in the quarter to $403.8 million. Adjusted gross profits in truckload increased 9.5% due to a 17.0% increase in adjusted gross profit per shipment, partially offset by a 6.5% decrease in truckload shipments. Our average truckload linehaul rate per mile charged to our customers, which excludes fuel surcharges, increased approximately 6.0% in the quarter compared to the prior year, while truckload linehaul cost per mile, excluding fuel surcharges, increased 4.0%, resulting in an 18.0% increase in truckload adjusted gross profit per mile. LTL adjusted gross profits increased 4.5% versus the year-ago period, driven by a 2.5% increase in LTL volume and a 2.0% increase in adjusted gross profit per order. NAST overall volume decreased approximately 1.0% for the quarter. Operating expenses decreased 4.6%, primarily due to cost optimization efforts, productivity improvements and lower claims, which were partially offset by higher variable compensation. Fourth quarter average employee headcount was down 12.4% year-over-year. Income from operati ons increased 38.1% to $132.5 million, and adjusted operating margin expanded 760 basis points to 32.8%.
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Global Forwarding Results
Summarized financial results of our Global Forwarding segment are as follows (dollars in thousands):

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Total revenues | $ | 883,968 |  |  | $ | 708,814 |  |  | 24.7 | % |  | $ | 3,805,018 |  |  | $ | 2,997,704 |  |  | 26.9 | %
Adjusted gross profits(1) | 203,801 |  |  | 162,322 |  |  | 25.6 | % |  | 802,549 |  |  | 689,365 |  |  | 16.4 | %
Income from operations | 51,827 |  |  | 22,576 |  |  | 129.6 | % |  | 212,476 |  |  | 85,830 |  |  | 147.6 | %

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.
Fourth quarter total revenues for the Global Forwarding segment increased 24.7% to $884.0 million, primarily driven by higher pricing in our ocean services. Adjusted gross profits increased 25.6% in the quarter to $203.8 million. Ocean adjusted gross profits increased 27.7%, driven by a 23.5% increase in adjusted gross profit per shipment and a 3.5% increase in shipments. Air adjusted gross profits increased 45.4%, driven by a 26.0% increase in adjusted gross profit per metric ton shipped and a 15.5% increase in metric tons shipped. Customs adjusted gross profits increased 11.6%, driven by a 14.5% increase in adjusted gross profit per transaction, partially offset by a 2.5% reduction in transaction volume. Operating expenses increased 8.8%, primarily due to higher variable compensation, which was partially offset by cost optimization efforts and productivity improvements. Fourth quarter average employee headcount decreased 9.5% year-over-year. Income from operations increased 129.6% to $51.8 million, and adjusted operating margin expanded 1,150 basis points to 25.4% in the quarter.
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All Other and Corporate Results
Total revenues and adjusted gross profits for Robinson Fresh, Managed Solutions and Other Surface Transportation are summarized as follows (dollars in thousands):

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Total revenues | $ | 497,988 |  |  | $ | 512,423 |  |  | (2.8) | % |  | $ | 2,192,399 |  |  | $ | 2,127,664 |  |  | 3.0 | %
Adjusted gross profits(1): |  |  |  |  |  |  |  |  |  |  |
Robinson Fresh | $ | 35,983 |  |  | $ | 31,093 |  |  | 15.7 | % |  | $ | 146,310 |  |  | $ | 131,216 |  |  | 11.5 | %
Managed Solutions | 28,133 |  |  | 28,846 |  |  | (2.5) | % |  | 113,770 |  |  | 116,196 |  |  | (2.1) | %
Other Surface Transportation | 12,942 |  |  | 16,205 |  |  | (20.1) | % |  | 61,190 |  |  | 73,977 |  |  | (17.3) | %

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.
Fourth quarter Robinson Fresh adjusted gross profits increased 15.7% to $36.0 million due to an increase in integrated supply chain solutions for retail and foodservice customers. Managed Solutions adjusted gross profits decreased 2.5% due to lower transaction volume. Other Surface Transportation adjusted gross profits decreased 20.1% to $12.9 million, primarily due to a 19.4% decrease in Europe truckload adjusted gross profits.
Other Income Statement Items
Interest and other income/expense, net totaled $15.4 million of expense, consisting primarily of $18.8 million of interest expense, which decreased $2.8 million versus the fourth quarter of 2023 due to a lower average debt balance and lower variable interest rates, and a $3.3 million net gain from foreign currency revaluation and realized foreign currency gains and losses.
The fourth quarter effective tax rate was 11.4%, down from 55.3% in the fourth quarter of 2023. The lower rate in the fourth quarter of 2024 was also driven by the impact of non-recurring discrete items, higher U.S. tax credits, and increased tax benefit related to stock-based compensation, partially offset by lower foreign tax credits. For 2025, we expect our full-year effective tax rate to be 18% to 20%.
Diluted weighted average shares outstanding in the quarter were up 2.2% year-over-year.
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Cash Flow Generation and Capital Distribution
Cash generated from operations totaled $267.9 million in the fourth quarter, compared to $47.3 million of cash generated from operations in the fourth quarter of 2023. The $220.6 million increase in cash flow from operations was primarily related to a $118.3 million increase in net income and an $81.3 million increase in cash provided by changes in net operating working capital, due to a $90.8 million sequential decrease in net operating working capital in the fourth quarter of 2024 compared to a $9.5 million sequential decrease in the fourth quarter of 2023.
In the fourth quarter of 2024, cash returned to shareholders totaled $82.8 million, with $74.5 million in cash dividends and $8.3 million in repurchases of common stock.
Capital expenditures totaled $15.2 million in the quarter and $74.3 million for the year. Capital expenditures for 2025 are expected to be $75 million to $85 million.
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About C.H. Robinson
C.H. Robinson delivers logistics like no one else™. Companies around the world look to us to reimagine supply chains, advance freight technology, and solve logistics challenges—from the simple to the most complex. 83,000 customers and 450,000 contract carriers in our network trust us to manage 37 million shipments and $23 billion in freight annually. Through our unmatched expertise, unrivaled scale, and tailored solutions, we ensure the seamless delivery of goods across industries and continents via truckload, less-than-truckload, ocean, air, and beyond. As a responsible global citizen, we make supply chains more sustainable and proudly contribute millions to the causes that matter most to our employees. For more information, visit us at chrobinson.com (Nasdaq: CHRW).
Except for the historical information contained herein, the matters set forth in this release are forward-looking statements that represent our expectations, beliefs, intentions or strategies concerning future events. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience or our present expectations, including, but not limited to, factors such as changes in economic conditions, including uncertain consumer demand; changes in market demand and pressures on the pricing for our services; fuel price increases or decreases, or fuel shortages; competition and growth rates within the global logistics industry that could adversely impact our profitability and achieving our long-term growth targets; freight levels and increasing costs and availability of truck capacity or alternative means of transporting freight; risks associated with seasonal changes or significant disruptions in the transportation industry; risks associated with identifying and completing suitable acquisitions; our dependence on and changes in relationships with existing contracted truck, rail, ocean, and air carriers; risks associated with the loss of significant customers; risks associated with reliance on technology to operate our business; cyber-security related risks; our ability to staff and retain employees; risks associated with operations outside of the U.S.; our ability to successfully integrate the operations of acquired companies with our historic operations or efficiently managing divestitures; climate change related risks; risks associated with our indebtedness; risks associated with interest rates; risks associated with litigation, including contingent auto liability and insurance coverage; risks associated with the potential impact of changes in government regulations including environmental-related regulations; risks associated with the changes to income tax regulations; risks associated with the produce industry, including food safety and contamination issues; the impact of changes in political and governmental conditions; changes to our capital structure; changes due to catastrophic events; risks associated with the usage of artificial intelligence technologies; risks associated with cybersecurity events; and other risks and uncertainties detailed in our Annual and Quarterly Reports.
Any forward-looking statement speaks only as of the date on which such statement is made, and we undertake no obligation to update such statement to reflect events or circumstances arising after such date. All remarks made during our financial results conference call will be current at the time of the call, and we undertake no obligation to update the replay.
Conference Call Information:
C.H. Robinson Worldwide Fourth Quarter 2024 Earnings Conference Call
Wednesday, January 29, 2025; 5:00 p.m. Eastern Time
Presentation slides and a simultaneous live audio webcast of the conference call may be accessed through the Investor Relations link on C.H. Robinson’s website at chrobinson.com.
To participate in the conference call by telephone, please call ten minutes early by dialing: 877-269-7756
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Adjusted Gross Profit by Service Line
(in thousands)
This table of summary results presents our service line adjusted gross profits on an enterprise basis. The service line adjusted gross profits in the table differ from the service line adjusted gross profits discussed within the segments as our segments may have revenues from multiple service lines.

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Adjusted gross profits(1): |  |  |  |  |  |  |  |  |  |  |
Transportation |  |  |  |  |  |  |  |  |  |  |
Truckload | $ | 261,527 |  |  | $ | 243,839 |  |  | 7.3 | % |  | $ | 1,072,691 |  |  | $ | 1,039,079 |  |  | 3.2 | %
LTL | 141,982 |  |  | 136,602 |  |  | 3.9 | % |  | 572,169 |  |  | 550,373 |  |  | 4.0 | %
Ocean | 127,139 |  |  | 99,191 |  |  | 28.2 | % |  | 519,970 |  |  | 420,883 |  |  | 23.5 | %
Air | 40,856 |  |  | 28,224 |  |  | 44.8 | % |  | 135,901 |  |  | 123,470 |  |  | 10.1 | %
Customs | 26,467 |  |  | 23,730 |  |  | 11.5 | % |  | 107,480 |  |  | 97,096 |  |  | 10.7 | %
Other logistics services | 54,383 |  |  | 59,402 |  |  | (8.4) | % |  | 225,599 |  |  | 255,735 |  |  | (11.8) | %
Total transportation | 652,354 |  |  | 590,988 |  |  | 10.4 | % |  | 2,633,810 |  |  | 2,486,636 |  |  | 5.9 | %
Sourcing | 32,269 |  |  | 27,635 |  |  | 16.8 | % |  | 131,204 |  |  | 117,972 |  |  | 11.2 | %
Total adjusted gross profits | $ | 684,623 |  |  | $ | 618,623 |  |  | 10.7 | % |  | $ | 2,765,014 |  |  | $ | 2,604,608 |  |  | 6.2 | %

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.
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GAAP to Non-GAAP Reconciliation
(unaudited, in thousands)
Our adjusted gross profit is a non-GAAP financial measure. Adjusted gross profit is calculated as gross profit excluding amortization of internally developed software utilized to directly serve our customers and contracted carriers. We believe adjusted gross profit is a useful measure of our ability to source, add value, and sell services and products that are provided by third parties, and we consider adjusted gross profit to be a primary performance measurement. Accordingly, the discussion of our results of operations often focuses on the changes in our adjusted gross profit. The reconciliation of gross profit to adjusted gross profit is presented below (in thousands):

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Revenues: |  |  |  |  |  |  |  |  |  |  |
Transportation | $ | 3,870,927 |  |  | $ | 3,930,461 |  |  | (1.5) | % |  | $ | 16,353,745 |  |  | $ | 16,372,660 |  |  | (0.1) | %
Sourcing | 313,729 |  |  | 291,426 |  |  | 7.7 | % |  | 1,371,211 |  |  | 1,223,783 |  |  | 12.0 | %
Total revenues | 4,184,656 |  |  | 4,221,887 |  |  | (0.9) | % |  | 17,724,956 |  |  | 17,596,443 |  |  | 0.7 | %
Costs and expenses: |  |  |  |  |  |  |  |  |  |  |
Purchased transportation and related services | 3,218,573 |  |  | 3,339,473 |  |  | (3.6) | % |  | 13,719,935 |  |  | 13,886,024 |  |  | (1.2) | %
Purchased products sourced for resale | 281,460 |  |  | 263,791 |  |  | 6.7 | % |  | 1,240,007 |  |  | 1,105,811 |  |  | 12.1 | %
Direct internally developed software amortization | 11,762 |  |  | 9,320 |  |  | 26.2 | % |  | 44,308 |  |  | 33,620 |  |  | 31.8 | %
Total direct expenses | 3,511,795 |  |  | 3,612,584 |  |  | (2.8) | % |  | 15,004,250 |  |  | 15,025,455 |  |  | (0.1) | %
Gross profit | $ | 672,861 |  |  | $ | 609,303 |  |  | 10.4 | % |  | $ | 2,720,706 |  |  | $ | 2,570,988 |  |  | 5.8 | %
Plus: Direct internally developed software amortization | 11,762 |  |  | 9,320 |  |  | 26.2 | % |  | 44,308 |  |  | 33,620 |  |  | 31.8 | %
Adjusted gross profit | $ | 684,623 |  |  | $ | 618,623 |  |  | 10.7 | % |  | $ | 2,765,014 |  |  | $ | 2,604,608 |  |  | 6.2 | %

Our adjusted operating margin is a non-GAAP financial measure calculated as operating income divided by adjusted gross profit. Our adjusted operating margin - excluding restructuring and loss on divestiture is a similar non-GAAP financial measure as adjusted operating margin, but also excludes the impact of restructuring and loss on divestiture. We believe adjusted operating margin and adjusted operating margin - excluding restructuring and loss on divestiture are useful measures of our profitability in comparison to our adjusted gross profit, which we consider a primary performance metric as discussed above. The comparisons of operating margin to adjusted operating margin and adjusted operating margin - excluding restructuring and loss on divestiture are presented below:

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Total revenues | $ | 4,184,656 |  |  | $ | 4,221,887 |  |  | (0.9 | %) |  | $ | 17,724,956 |  |  | $ | 17,596,443 |  |  | 0.7 | %
Income from operations | 183,799 |  |  | 107,429 |  |  | 71.1 | % |  | 669,141 |  |  | 514,607 |  |  | 30.0 | %
Operating margin | 4.4 | % |  | 2.5 | % |  | 190 bps |  | 3.8 | % |  | 2.9 | % |  | 90 bps
Adjusted gross profit | $ | 684,623 |  |  | $ | 618,623 |  |  | 10.7 | % |  | $ | 2,765,014 |  |  | $ | 2,604,608 |  |  | 6.2 | %
Income from operations | 183,799 |  |  | 107,429 |  |  | 71.1 | % |  | 669,141 |  |  | 514,607 |  |  | 30.0 | %
Adjusted operating margin | 26.8 | % |  | 17.4 | % |  | 940 | bps |  | 24.2 | % |  | 19.8 | % |  | 440 | bps
Adjusted gross profit | $ | 684,623 |  |  | $ | 618,623 |  |  | 10.7 | % |  | $ | 2,765,014 |  |  | $ | 2,604,608 |  |  | 6.2 | %
Adjusted income from operations | 184,408 |  |  | 103,153 |  |  | 78.8 | % |  | 759,349 |  |  | 552,648 |  |  | 37.4 | %
Adjusted operating margin - excluding restructuring and loss on divestiture | 26.9 | % |  | 16.7 | % |  | 1,020 | bps |  | 27.5 | % |  | 21.2 | % |  | 630 | bps

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GAAP to Non-GAAP Reconciliation
(unaudited, in thousands)
Our adjusted income (loss) from operations, adjusted operating margin - excluding restructuring and loss on divestiture, adjusted net income and adjusted net income per share (diluted) are non-GAAP financial measures. These non-GAAP measures are calculated excluding the impact of restructuring, losses from divestitures, foreign currency losses from our Argentina operations, and the impact of an income tax settlement in the prior year. We believe that these measures provide useful information to investors and include them within our internal reporting to our chief operating decision maker. Accordingly, the discussion of our results of operations includes discussion on the changes in our adjusted income (loss) from operations, adjusted operating margin - excluding restructuring and loss on divestiture, adjusted net income and adjusted net income per share (diluted). The reconciliation of these non-GAAP measures are presented below (in thousands except per share data):

| NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Three Months Ended December 31, 2024 |  |  |  |  |  |  |
Non-GAAP Reconciliation: |  |  |  |  |  |  |
Income (loss) from operations | $ | 132,528 |  |  | $ | 51,827 |  |  | $ | (556) |  |  | $ | 183,799 |
Severance and other personnel expenses | 1,154 |  |  | 1,017 |  |  | 1,574 |  |  | 3,745 |
Other selling, general, and administrative expenses | 671 |  |  | 2,281 |  |  | (6,088) |  |  | (3,136) |
Total adjustments to income (loss) from operations(1) | 1,825 |  |  | 3,298 |  |  | (4,514) |  |  | 609 |
Adjusted income (loss) from operations | $ | 134,353 |  |  | $ | 55,125 |  |  | $ | (5,070) |  |  | $ | 184,408 |
Adjusted gross profit | $ | 403,764 |  |  | $ | 203,801 |  |  | $ | 77,058 |  |  | $ | 684,623 |
Adjusted income (loss) from operations | 134,353 |  |  | 55,125 |  |  | (5,070) |  |  | 184,408 |
Adjusted operating margin - excluding restructuring and loss on divestiture | 33.3 | % |  | 27.0 | % |  | N/M |  | 26.9 | %
| NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Twelve Months Ended December 31, 2024 |  |  |  |  |  |  |
Income (loss) from operations | $ | 531,292 |  |  | $ | 212,476 |  |  | $ | (74,627) |  |  | $ | 669,141 |
Severance and other personnel expenses | 10,176 |  |  | 6,872 |  |  | 7,004 |  |  | 24,052 |
Other selling, general, and administrative expenses | 6,885 |  |  | 4,729 |  |  | 54,542 |  |  | 66,156 |
Total adjustments to income (loss) from operations(2) | 17,061 |  |  | 11,601 |  |  | 61,546 |  |  | 90,208 |
Adjusted income (loss) from operations | $ | 548,353 |  |  | $ | 224,077 |  |  | $ | (13,081) |  |  | $ | 759,349 |
Adjusted gross profit | $ | 1,641,195 |  |  | $ | 802,549 |  |  | $ | 321,270 |  |  | $ | 2,765,014 |
Adjusted income (loss) from operations | 548,353 |  |  | 224,077 |  |  | (13,081) |  |  | 759,349 |
Adjusted operating margin - excluding restructuring and loss on divestiture | 33.4 | % |  | 27.9 | % |  | N/M |  | 27.5 | %

| Three Months Ended December 31, 2024 |  | Twelve Months Ended December 31, 2024
| $ in 000's |  | per share |  | $ in 000's |  | per share
Net income and per share (diluted) | $ | 149,306 |  |  | $ | 1.22 |  |  | $ | 465,690 |  |  | $ | 3.86 |
Restructuring and related costs, pre-tax | 13,183 |  |  | 0.11 |  |  | 45,746 |  |  | 0.38 |
Loss (gain) on divestiture, pre-tax | (12,574) |  |  | (0.10) |  |  | 44,462 |  |  | 0.37 |
Tax effect of adjustments | (1,851) |  |  | (0.02) |  |  | (11,773) |  |  | (0.10) |
Adjusted net income and per share (diluted) | $ | 148,064 |  |  | $ | 1.21 |  |  | $ | 544,125 |  |  | $ | 4.51 |

____________________________________________
(1) The three months ended December 31, 2024 include restructuring expenses of $3.7 million related to workforce reductions and $3.1 million net gain driven by a $12.6 million favorable adjustment to the loss on the planned divestiture of our Europe Surface Transportation business, partially offset by impairments related to reducing our facilities footprint.
(2) The twelve months ended December 31, 2024 include restructuring expenses of $24.1 million related to workforce reductions and $66.2 million of other charges, which includes a $44.5 million loss on the planned divestiture of our Europe Surface Transportation business and impairments related to reducing our facilities footprint and of internally developed software.
13

| NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Three Months Ended December 31, 2023 |  |  |  |  |  |  |
Non-GAAP Reconciliation: |  |  |  |  |  |  |
Income (loss) from operations | $ | 95,958 |  |  | $ | 22,576 |  |  | $ | (11,105) |  |  | $ | 107,429 |
Severance and other personnel expenses | — |  |  | (925) |  |  | (409) |  |  | (1,334) |
Other selling, general, and administrative expenses | — |  |  | (3,084) |  |  | 142 |  |  | (2,942) |
Total adjustments to income (loss) from operations(1) | — |  |  | (4,009) |  |  | (267) |  |  | (4,276) |
Adjusted income (loss) from operations | $ | 95,958 |  |  | $ | 18,567 |  |  | $ | (11,372) |  |  | $ | 103,153 |
Adjusted gross profit | $ | 380,157 |  |  | $ | 162,322 |  |  | $ | 76,144 |  |  | $ | 618,623 |
Adjusted income (loss) from operations | 95,958 |  |  | 18,567 |  |  | (11,372) |  |  | 103,153 |
Adjusted operating margin - excluding restructuring and loss on divestiture | 25.2 | % |  | 11.4 | % |  | N/M |  | 16.7 | %
| NAST |  | Global Forwarding |  | All Other and Corporate |  | Consolidated
Twelve Months Ended December 31, 2023 |  |  |  |  |  |  |
Income (loss) from operations | $ | 459,960 |  |  | $ | 85,830 |  |  | $ | (31,183) |  |  | $ | 514,607 |
Severance and other personnel expenses | 1,083 |  |  | 3,817 |  |  | 13,509 |  |  | 18,409 |
Other selling, general, and administrative expenses | 8 |  |  | 18,158 |  |  | 1,466 |  |  | 19,632 |
Total adjustments to income (loss) from operations(2) | 1,091 |  |  | 21,975 |  |  | 14,975 |  |  | 38,041 |
Adjusted income (loss) from operations | $ | 461,051 |  |  | $ | 107,805 |  |  | $ | (16,208) |  |  | $ | 552,648 |
Adjusted gross profit | $ | 1,593,854 |  |  | $ | 689,365 |  |  | $ | 321,389 |  |  | $ | 2,604,608 |
Adjusted income (loss) from operations | 461,051 |  |  | 107,805 |  |  | (16,208) |  |  | 552,648 |
Adjusted operating margin - excluding restructuring and loss on divestiture | 28.9 | % |  | 15.6 | % |  | N/M |  | 21.2 | %

| Three Months Ended December 31, 2023 |  | Twelve Months Ended December 31, 2023
| $ in 000's |  | per share |  | $ in 000's |  | per share
Net income and per share (diluted) | $ | 30,973 |  |  | $ | 0.26 |  |  | $ | 325,129 |  |  | $ | 2.72 |
Restructuring and related costs, pre-tax | (239) |  |  | — |  |  | 17,476 |  |  | 0.14 |
Loss (gain) on divestiture, pre-tax | (2,617) |  |  | (0.02) |  |  | 21,985 |  |  | 0.18 |
Foreign currency loss on divested operations, pre-tax | 7,454 |  |  | 0.06 |  |  | 16,375 |  |  | 0.14 |
Income tax settlement and tax effect of adjustments | 23,928 |  |  | 0.20 |  |  | 14,172 |  |  | 0.12 |
Adjusted net income and per share (diluted) | $ | 59,499 |  |  | $ | 0.50 |  |  | $ | 395,137 |  |  | $ | 3.30 |

____________________________________________
(1) The three months ended December 31, 2023 include a net gain of $4.3 million driven by a favorable adjustment to the loss on the divestiture of our operations in Argentina.
(2) The twelve months ended December 31, 2023 includes restructuring expenses of $18.4 million related to workforce reductions and $19.6 million of asset impairment and other charges, primarily related to a loss on the divestiture of our Argentina operations.
14

Condensed Consolidated Statements of Income
(unaudited, in thousands, except per share data)

| Three Months Ended December 31, |  | Twelve Months Ended December 31,
| 2024 |  | 2023 |  | % change |  | 2024 |  | 2023 |  | % change
Revenues: |  |  |  |  |  |  |  |  |  |  |
Transportation | $ | 3,870,927 |  |  | $ | 3,930,461 |  |  | (1.5) | % |  | $ | 16,353,745 |  |  | $ | 16,372,660 |  |  | (0.1) | %
Sourcing | 313,729 |  |  | 291,426 |  |  | 7.7 | % |  | 1,371,211 |  |  | 1,223,783 |  |  | 12.0 | %
Total revenues | 4,184,656 |  |  | 4,221,887 |  |  | (0.9) | % |  | 17,724,956 |  |  | 17,596,443 |  |  | 0.7 | %
Costs and expenses: |  |  |  |  |  |  |  |  |  |  |
Purchased transportation and related services | 3,218,573 |  |  | 3,339,473 |  |  | (3.6) | % |  | 13,719,935 |  |  | 13,886,024 |  |  | (1.2) | %
Purchased products sourced for resale | 281,460 |  |  | 263,791 |  |  | 6.7 | % |  | 1,240,007 |  |  | 1,105,811 |  |  | 12.1 | %
Personnel expenses | 354,381 |  |  | 361,820 |  |  | (2.1) | % |  | 1,456,249 |  |  | 1,465,735 |  |  | (0.6) | %
Other selling, general, and administrative expenses | 146,443 |  |  | 149,374 |  |  | (2.0) | % |  | 639,624 |  |  | 624,266 |  |  | 2.5 | %
Total costs and expenses | 4,000,857 |  |  | 4,114,458 |  |  | (2.8) | % |  | 17,055,815 |  |  | 17,081,836 |  |  | (0.2) | %
Income from operations | 183,799 |  |  | 107,429 |  |  | 71.1 | % |  | 669,141 |  |  | 514,607 |  |  | 30.0 | %
Interest and other income/expense, net | (15,350) |  |  | (38,149) |  |  | (59.8) | % |  | (89,937) |  |  | (105,421) |  |  | (14.7) | %
Income before provision for income taxes | 168,449 |  |  | 69,280 |  |  | 143.1 | % |  | 579,204 |  |  | 409,186 |  |  | 41.6 | %
Provision for income taxes | 19,143 |  |  | 38,307 |  |  | (50.0) | % |  | 113,514 |  |  | 84,057 |  |  | 35.0 | %
Net income | $ | 149,306 |  |  | $ | 30,973 |  |  | 382.1 | % |  | $ | 465,690 |  |  | $ | 325,129 |  |  | 43.2 | %
Net income per share (basic) | $ | 1.24 |  |  | $ | 0.26 |  |  | 376.9 | % |  | $ | 3.89 |  |  | $ | 2.74 |  |  | 42.0 | %
Net income per share (diluted) | $ | 1.22 |  |  | $ | 0.26 |  |  | 369.2 | % |  | $ | 3.86 |  |  | $ | 2.72 |  |  | 41.9 | %
Weighted average shares outstanding (basic) | 120,589 |  |  | 118,605 |  |  | 1.7 | % |  | 119,805 |  |  | 118,551 |  |  | 1.1 | %
Weighted average shares outstanding (diluted) | 122,291 |  |  | 119,613 |  |  | 2.2 | % |  | 120,679 |  |  | 119,677 |  |  | 0.8 | %

15

Business Segment Information
(unaudited, in thousands, except average employee headcount)

|  | NAST |  | Global Forwarding |  |  | All Other and Corporate |  |  |  | Consolidated
Three Months Ended December 31, 2024 |  |  |  |  |  |  |  |  |  |  |
Total revenues |  | $ | 2,802,700 |  |  | $ | 883,968 |  |  |  | $ | 497,988 |  |  |  |  | $ | 4,184,656 |
Adjusted gross profits(1) |  | 403,764 |  |  | 203,801 |  |  |  | 77,058 |  |  |  |  | 684,623 |
Income (loss) from operations |  | 132,528 |  |  | 51,827 |  |  |  | (556) |  |  |  |  | 183,799 |
Depreciation and amortization |  | 4,891 |  |  | 2,357 |  |  |  | 17,032 |  |  |  |  | 24,280 |
Total assets(2) |  | 2,874,701 |  |  | 1,335,178 |  |  |  | 1,088,047 |  |  |  |  | 5,297,926 |
Average employee headcount |  | 5,348 |  |  | 4,542 |  |  |  | 3,979 |  |  |  |  | 13,869 |
|  | NAST |  | Global Forwarding |  |  | All Other and Corporate |  |  |  | Consolidated
Three Months Ended December 31, 2023 |  |  |  |  |  |  |  |  |  |  |
Total revenues |  | $ | 3,000,650 |  |  | $ | 708,814 |  |  |  | $ | 512,423 |  |  |  |  | $ | 4,221,887 |
Adjusted gross profits(1) |  | 380,157 |  |  | 162,322 |  |  |  | 76,144 |  |  |  |  | 618,623 |
Income (loss) from operations |  | 95,958 |  |  | 22,576 |  |  |  | (11,105) |  |  |  |  | 107,429 |
Depreciation and amortization |  | 5,638 |  |  | 2,915 |  |  |  | 14,533 |  |  |  |  | 23,086 |
Total assets(2) |  | 3,008,459 |  |  | 1,094,895 |  |  |  | 1,121,926 |  |  |  |  | 5,225,280 |
Average employee headcount |  | 6,103 |  |  | 5,021 |  |  |  | 4,195 |  |  |  |  | 15,319 |

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained above. The difference between adjusted gross profits and gross profits is not material.
(2) All cash and cash equivalents are included in All Other and Corporate.
16

Business Segment Information
(unaudited, in thousands, except average employee headcount)

|  | NAST |  | Global Forwarding |  | All Other and Corporate |  |  |  | Consolidated
Twelve Months Ended December 31, 2024 |  |  |  |  |  |  |  |  |  |
Total revenues |  | $ | 11,727,539 |  |  | $ | 3,805,018 |  |  | $ | 2,192,399 |  |  |  |  | $ | 17,724,956 |
Adjusted gross profits(1) |  | 1,641,195 |  |  | 802,549 |  |  | 321,270 |  |  |  |  | 2,765,014 |
Income (loss) from operations |  | 531,292 |  |  | 212,476 |  |  | (74,627) |  |  |  |  | 669,141 |
Depreciation and amortization |  | 20,670 |  |  | 10,602 |  |  | 65,888 |  |  |  |  | 97,160 |
Total assets(2) |  | 2,874,701 |  |  | 1,335,178 |  |  | 1,088,047 |  |  |  |  | 5,297,926 |
Average employee headcount |  | 5,696 |  |  | 4,678 |  |  | 4,012 |  |  |  |  | 14,386 |
|  | NAST |  | Global Forwarding |  | All Other and Corporate |  |  |  | Consolidated
Twelve Months Ended December 31, 2023 |  |  |  |  |  |  |  |  |  |
Total revenues |  | $ | 12,471,075 |  |  | $ | 2,997,704 |  |  | $ | 2,127,664 |  |  |  |  | $ | 17,596,443 |
Adjusted gross profits(1) |  | 1,593,854 |  |  | 689,365 |  |  | 321,389 |  |  |  |  | 2,604,608 |
Income (loss) from operations |  | 459,960 |  |  | 85,830 |  |  | (31,183) |  |  |  |  | 514,607 |
Depreciation and amortization |  | 23,027 |  |  | 19,325 |  |  | 56,633 |  |  |  |  | 98,985 |
Total assets(2) |  | 3,008,459 |  |  | 1,094,895 |  |  | 1,121,926 |  |  |  |  | 5,225,280 |
Average employee headcount |  | 6,469 |  |  | 5,222 |  |  | 4,350 |  |  |  |  | 16,041 |

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained above. The difference between adjusted gross profits and gross profits is not material.
(2) All cash and cash equivalents are included in All Other and Corporate.
17

Condensed Consolidated Balance Sheets
(unaudited, in thousands)

| December 31, 2024 |  | December 31, 2023
Assets |  |  |
Current assets: |  |  |
Cash and cash equivalents | $ | 145,762 |  |  | $ | 145,524 |
Receivables, net of allowance for credit loss | 2,383,709 |  |  | 2,381,963 |
Contract assets, net of allowance for credit loss | 200,332 |  |  | 189,900 |
Prepaid expenses and other | 102,166 |  |  | 163,307 |
Assets held for sale | 137,634 |  |  | — |
Total current assets | 2,969,603 |  |  | 2,880,694 |
Property and equipment, net of accumulated depreciation and amortization | 127,189 |  |  | 144,718 |
Right-of-use lease assets | 334,738 |  |  | 353,890 |
Intangible and other assets, net of accumulated amortization | 1,866,396 |  |  | 1,845,978 |
Total assets | $ | 5,297,926 |  |  | $ | 5,225,280 |
Liabilities and stockholders’ investment |  |  |
Current liabilities: |  |  |
Accounts payable and outstanding checks | $ | 1,212,132 |  |  | $ | 1,370,334 |
Accrued expenses: |  |  |
Compensation | 180,801 |  |  | 135,104 |
Transportation expense | 153,274 |  |  | 147,921 |
Income taxes | 9,326 |  |  | 4,748 |
Other accrued liabilities | 173,318 |  |  | 159,435 |
Current lease liabilities | 72,842 |  |  | 74,451 |
Current portion of debt | 455,792 |  |  | 160,000 |
Liabilities held for sale | 67,413 |  |  | — |
Total current liabilities | 2,324,898 |  |  | 2,051,993 |
Long-term debt | 921,857 |  |  | 1,420,487 |
Noncurrent lease liabilities | 290,641 |  |  | 297,563 |
Noncurrent income taxes payable | 23,472 |  |  | 21,289 |
Deferred tax liabilities | 12,565 |  |  | 13,177 |
Other long-term liabilities | 2,442 |  |  | 2,074 |
Total liabilities | 3,575,875 |  |  | 3,806,583 |
Total stockholders’ investment | 1,722,051 |  |  | 1,418,697 |
Total liabilities and stockholders’ investment | $ | 5,297,926 |  |  | $ | 5,225,280 |

18

Condensed Consolidated Statements of Cash Flow
(unaudited, in thousands, except operational data)

| Twelve Months Ended December 31,
Operating activities: | 2024 |  | 2023
Net income | $ | 465,690 |  |  | $ | 325,129 |
Adjustments to reconcile net income to net cash (used for) provided by operating activities: |  |  |
Depreciation and amortization | 97,160 |  |  | 98,985 |
Provision for credit losses | 6,688 |  |  | (6,047) |
Stock-based compensation | 84,590 |  |  | 58,169 |
Deferred income taxes | (80,067) |  |  | (37,746) |
Excess tax benefit on stock-based compensation | (9,411) |  |  | (11,319) |
Loss on disposal group held for sale | 32,794 |  |  | 17,698 |
Other operating activities | 20,682 |  |  | 5,541 |
Changes in operating elements: |  |  |
Receivables | (164,255) |  |  | 607,259 |
Contract assets | (11,969) |  |  | 68,041 |
Prepaid expenses and other | 60,740 |  |  | (39,048) |
Right of use asset | (5,937) |  |  | 19,255 |
Accounts payable and outstanding checks | (79,943) |  |  | (200,843) |
Accrued compensation | 49,681 |  |  | (108,084) |
Accrued transportation expenses | 6,756 |  |  | (51,171) |
Accrued income taxes | 15,545 |  |  | (2,284) |
Other accrued liabilities | 12,791 |  |  | (11,991) |
Lease liability | 5,076 |  |  | (16,500) |
Other assets and liabilities | 2,473 |  |  | 16,902 |
Net cash provided by operating activities | 509,084 |  |  | 731,946 |
Investing activities: |  |  |
Purchases of property and equipment | (22,653) |  |  | (29,989) |
Purchases and development of software | (51,635) |  |  | (54,122) |
Proceeds from sale of property and equipment | — |  |  | 1,324 |
Net cash used for investing activities | (74,288) |  |  | (82,787) |
Financing activities: |  |  |
Proceeds from stock issued for employee benefit plans | 114,890 |  |  | 56,914 |
Stock tendered for payment of withholding taxes | (32,217) |  |  | (25,294) |
Repurchase of common stock | — |  |  | (63,884) |
Cash dividends | (294,772) |  |  | (291,569) |
Proceeds from long-term borrowings | 10,000 |  |  | — |
Payments on long-term borrowings | (10,000) |  |  | — |
Proceeds from short-term borrowings | 3,192,500 |  |  | 3,893,750 |
Payments on short-term borrowings | (3,396,500) |  |  | (4,287,750) |
Net cash used for financing activities | (416,099) |  |  | (717,833) |
Effect of exchange rates on cash and cash equivalents | (8,152) |  |  | (3,284) |
Net change in cash and cash equivalents, including cash and cash equivalents classified within assets held for sale | 10,545 |  |  | (71,958) |
Less: net increase in cash and cash equivalents within assets held for sale | (10,307) |  |  | — |
Cash and cash equivalents, beginning of period | 145,524 |  |  | 217,482 |
Cash and cash equivalents, end of period | $ | 145,762 |  |  | $ | 145,524 |
| As of December 31,
Operational Data: | 2024 |  | 2023
Employees | 13,781 |  |  | 15,246 |

Source: C.H. Robinson
CHRW-IR
19