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Loans to Customers, net - Impairment allowance for due from banks (Details) $ in Thousands, $ in Millions | 12 Months Ended |  |  |  |
--- | --- | --- | --- | --- | ---
Dec. 31, 2018 CLP ($) | Dec. 31, 2018 USD ($) | Dec. 31, 2018 CLP ($) | Jan. 01, 2018 CLP ($) | Dec. 31, 2017 CLP ($) | Dec. 31, 2016 CLP ($)
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  | $ 39,419,340 | $ 27,341,254 |  | $ 24,955,692 |
Financial assets at beginning of period | $ 4,390,903 |  |  |  |  |
Financial assets at end of period | 4,312,504 |  |  |  |  |
Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | (585,378) | $ (569,638) | (495,821) | $ (554,769)
Commercial loans |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 15,209,534 |  | 13,739,589 |
Commercial loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | (228,864) | (221,410) | (221,229) | (272,274)
Mortgage loans |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 8,017,743 |  | 7,445,221 |
Mortgage loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | (34,330) | (33,777) | (32,015) | (32,747)
Consumer loans |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 4,113,977 |  | 3,770,882 |
Consumer loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | (322,184) | $ (314,451) | (242,577) | $ (249,748)
Loans to customers | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 27,926,632 |  | 25,451,513 |
Loans to customers | 12-month expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 9,426,420 |  |  |
Loans to customers | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 13,109,173 |  |  |
Loans to customers | Lifetime expected credit losses | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 615 |  |  |
Loans to customers | Lifetime expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 2,134,848 |  |  |
Loans to customers | Lifetime expected credit losses | Individual | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 120,564 |  |  |
Loans to customers | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 2,429,234 |  |  |
Loans to customers | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 705,778 |  |  |
Loans to customers | Commercial loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 15,438,398 |  | 13,960,818 |
Financial assets at beginning of period | (221,410) |  |  |  |  |
Net change on financial assets | (11,488) |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (43,116) |  |  |  |  |
Amounts written off | (52,419) |  |  |  |  |
Foreign exchange adjustments | (5,269) |  |  |  |  |
Financial assets at end of period | (228,864) |  |  |  |  |
Loans to customers | Commercial loans | 12-month expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 9,426,420 |  |  |
Financial assets at beginning of period | (16,527) |  |  |  |  |
Net change on financial assets | (9,424) |  |  |  |  |
Transfer to Stage 1 | (4,114) |  |  |  |  |
Transfer to Stage 2 | 2,600 |  |  |  |  |
Transfer to Stage 3 | 70 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | 2,702 |  |  |  |  |
Amounts written off | (150) |  |  |  |  |
Foreign exchange adjustments | (337) |  |  |  |  |
Financial assets at end of period | (24,880) |  |  |  |  |
Loans to customers | Commercial loans | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 3,049,264 |  |  |
Financial assets at beginning of period | (16,663) |  |  |  |  |
Net change on financial assets | (12,463) |  |  |  |  |
Transfer to Stage 1 | (14,807) |  |  |  |  |
Transfer to Stage 2 | 11,606 |  |  |  |  |
Transfer to Stage 3 | 1,189 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | 9,589 |  |  |  |  |
Amounts written off | (67) |  |  |  |  |
Foreign exchange adjustments | (112) |  |  |  |  |
Financial assets at end of period | (21,594) |  |  |  |  |
Loans to customers | Commercial loans | Lifetime expected credit losses | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 615 |  |  |
Financial assets at beginning of period | (6) |  |  |  |  |
Net change on financial assets | (293) |  |  |  |  |
Financial assets at end of period | (299) |  |  |  |  |
Loans to customers | Commercial loans | Lifetime expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 2,134,848 |  |  |
Financial assets at beginning of period | (31,252) |  |  |  |  |
Net change on financial assets | 5,045 |  |  |  |  |
Transfer to Stage 1 | 3,981 |  |  |  |  |
Transfer to Stage 2 | (8,805) |  |  |  |  |
Transfer to Stage 3 | 4,134 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (4,512) |  |  |  |  |
Amounts written off | (11) |  |  |  |  |
Foreign exchange adjustments | (945) |  |  |  |  |
Financial assets at end of period | (32,343) |  |  |  |  |
Loans to customers | Commercial loans | Lifetime expected credit losses | Individual | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 120,564 |  |  |
Financial assets at beginning of period | (50,014) |  |  |  |  |
Net change on financial assets | 18,715 |  |  |  |  |
Transfer to Stage 1 | 133 |  |  |  |  |
Transfer to Stage 2 | 6,205 |  |  |  |  |
Transfer to Stage 3 | (4,204) |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (5,505) |  |  |  |  |
Amounts written off | (5,422) |  |  |  |  |
Foreign exchange adjustments | (3,446) |  |  |  |  |
Financial assets at end of period | (32,694) |  |  |  |  |
Loans to customers | Commercial loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 460,251 |  |  |
Financial assets at beginning of period | (20,247) |  |  |  |  |
Net change on financial assets | 18,338 |  |  |  |  |
Transfer to Stage 1 | 6,387 |  |  |  |  |
Transfer to Stage 2 | (15,817) |  |  |  |  |
Transfer to Stage 3 | 13,572 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (23,822) |  |  |  |  |
Amounts written off | (468) |  |  |  |  |
Foreign exchange adjustments | (46) |  |  |  |  |
Financial assets at end of period | (21,167) |  |  |  |  |
Loans to customers | Commercial loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 246,436 |  |  |
Financial assets at beginning of period | (86,701) |  |  |  |  |
Net change on financial assets | (31,406) |  |  |  |  |
Transfer to Stage 1 | 8,420 |  |  |  |  |
Transfer to Stage 2 | 4,211 |  |  |  |  |
Transfer to Stage 3 | (14,761) |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (21,568) |  |  |  |  |
Amounts written off | (46,301) |  |  |  |  |
Foreign exchange adjustments | (383) |  |  |  |  |
Financial assets at end of period | (95,887) |  |  |  |  |
Loans to customers | Mortgage loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 8,052,073 |  | 7,477,236 |
Financial assets at beginning of period | (33,777) |  |  |  |  |
Net change on financial assets | 4,056 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (11,602) |  |  |  |  |
Amounts written off | (6,993) |  |  |  |  |
Financial assets at end of period | (34,330) |  |  |  |  |
Loans to customers | Mortgage loans | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 6,893,619 |  |  |
Financial assets at beginning of period | (740) |  |  |  |  |
Net change on financial assets | (299) |  |  |  |  |
Transfer to Stage 1 | (892) |  |  |  |  |
Transfer to Stage 2 | 404 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | 803 |  |  |  |  |
Financial assets at end of period | (724) |  |  |  |  |
Loans to customers | Mortgage loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 993,085 |  |  |
Financial assets at beginning of period | (17,351) |  |  |  |  |
Net change on financial assets | 8,772 |  |  |  |  |
Transfer to Stage 1 | 758 |  |  |  |  |
Transfer to Stage 2 | (2,112) |  |  |  |  |
Transfer to Stage 3 | 2,693 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (9,661) |  |  |  |  |
Amounts written off | (6) |  |  |  |  |
Financial assets at end of period | (16,895) |  |  |  |  |
Loans to customers | Mortgage loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 165,369 |  |  |
Financial assets at beginning of period | (15,686) |  |  |  |  |
Net change on financial assets | (4,417) |  |  |  |  |
Transfer to Stage 1 | 134 |  |  |  |  |
Transfer to Stage 2 | 1,708 |  |  |  |  |
Transfer to Stage 3 | (2,693) |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (2,744) |  |  |  |  |
Amounts written off | (6,987) |  |  |  |  |
Financial assets at end of period | (16,711) |  |  |  |  |
Loans to customers | Consumer loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 4,436,161 |  | 4,013,459 |
Financial assets at beginning of period | (314,451) |  |  |  |  |
Net change on financial assets | (68,099) |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (173,078) |  |  |  |  |
Amounts written off | (233,511) |  |  |  |  |
Foreign exchange adjustments | (67) |  |  |  |  |
Financial assets at end of period | (322,184) |  |  |  |  |
Loans to customers | Consumer loans | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 3,166,290 |  |  |
Financial assets at beginning of period | (44,078) |  |  |  |  |
Net change on financial assets | (40,305) |  |  |  |  |
Transfer to Stage 1 | (26,682) |  |  |  |  |
Transfer to Stage 2 | 44,301 |  |  |  |  |
Transfer to Stage 3 | 2,024 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | 15,379 |  |  |  |  |
Amounts written off | (104) |  |  |  |  |
Foreign exchange adjustments | (16) |  |  |  |  |
Financial assets at end of period | (49,273) |  |  |  |  |
Loans to customers | Consumer loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 975,898 |  |  |
Financial assets at beginning of period | (115,096) |  |  |  |  |
Net change on financial assets | 91,527 |  |  |  |  |
Transfer to Stage 1 | 9,604 |  |  |  |  |
Transfer to Stage 2 | (68,448) |  |  |  |  |
Transfer to Stage 3 | 72,629 |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (101,086) |  |  |  |  |
Amounts written off | (627) |  |  |  |  |
Foreign exchange adjustments | (49) |  |  |  |  |
Financial assets at end of period | (110,292) |  |  |  |  |
Loans to customers | Consumer loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 293,973 |  |  |
Financial assets at beginning of period | (155,277) |  |  |  |  |
Net change on financial assets | (119,321) |  |  |  |  |
Transfer to Stage 1 | 17,078 |  |  |  |  |
Transfer to Stage 2 | 24,147 |  |  |  |  |
Transfer to Stage 3 | (74,653) |  |  |  |  |
Impact on year end ECL of exposures transferred between stages during the year | (87,371) |  |  |  |  |
Amounts written off | (232,780) |  |  |  |  |
Foreign exchange adjustments | (2) |  |  |  |  |
Financial assets at end of period | $ (162,619) |  |  |  |  |
Loans to customers | Normal | Commercial loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 14,969,565 |  | 13,494,128 |
Loans to customers | Normal | Commercial loans | 12-month expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 9,426,420 |  |  |
Loans to customers | Normal | Commercial loans | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 3,049,264 |  |  |
Loans to customers | Normal | Commercial loans | Lifetime expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 2,039,954 |  |  |
Loans to customers | Normal | Commercial loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 447,225 |  |  |
Loans to customers | Normal | Commercial loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 6,702 |  |  |
Loans to customers | Normal | Mortgage loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 7,887,217 |  | 7,316,969 |
Loans to customers | Normal | Mortgage loans | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 6,893,619 |  |  |
Loans to customers | Normal | Mortgage loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 993,085 |  |  |
Loans to customers | Normal | Mortgage loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 513 |  |  |
Loans to customers | Normal | Consumer loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 4,166,767 |  | 3,760,472 |
Loans to customers | Normal | Consumer loans | 12-month expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 3,166,290 |  |  |
Loans to customers | Normal | Consumer loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 975,898 |  |  |
Loans to customers | Normal | Consumer loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 24,579 |  |  |
Loans to customers | Substandard | Commercial loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 94,894 |  | 101,253 |
Loans to customers | Substandard | Commercial loans | Lifetime expected credit losses | Individual | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 94,894 |  |  |
Loans to customers | Non-complying | Commercial loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 373,939 |  | 365,437 |
Loans to customers | Non-complying | Commercial loans | Lifetime expected credit losses | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 615 |  |  |
Loans to customers | Non-complying | Commercial loans | Lifetime expected credit losses | Individual | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 120,564 |  |  |
Loans to customers | Non-complying | Commercial loans | Lifetime expected credit losses | Group | Financial instruments not credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 13,026 |  |  |
Loans to customers | Non-complying | Commercial loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 239,734 |  |  |
Loans to customers | Non-complying | Mortgage loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 164,856 |  | 160,267 |
Loans to customers | Non-complying | Mortgage loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 164,856 |  |  |
Loans to customers | Non-complying | Consumer loans | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | 269,394 |  | $ 252,987 |
Loans to customers | Non-complying | Consumer loans | Lifetime expected credit losses | Group | Financial instruments credit-impaired | Accumulated Amortization |  |  |  |  |  |
Disclosure of reconciliation of changes in loss allowance and explanation of changes in gross carrying amount for financial instruments [line items] |  |  |  |  |  |
Loans to customers |  |  | $ 269,394 |  |  |

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