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Mortgage Servicing Rights and Related Liabilities - MSR's at Fair Value (Details) - USD ($)
$ in Millions
9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Jun. 30, 2019
Feb. 01, 2019
Servicing Asset at Fair Value, Amount [Roll Forward]        
Fair value - beginning of period $ 3,496      
Fair value - end of period 2,663      
Mortgage servicing rights        
Servicing Asset at Fair Value, Amount [Roll Forward]        
Fair value - beginning of period 3,496 $ 3,665    
Servicing retained from mortgage loans sold 412 298    
Purchases of servicing rights 30 732    
Sales of servicing assets 0 (317)    
Changes in valuation inputs or assumptions used in the valuation model (782) (716)    
Other changes in fair value (493) (323)    
Fair value - end of period $ 2,663 $ 3,339    
Mortgage servicing rights     $ 253  
Mortgage servicing rights | Pacific union        
Servicing Asset at Fair Value, Amount [Roll Forward]        
Mortgage servicing rights       $ 271