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v3.24.0.1

Segment Information - Financial Information (Details) - USD ($) $ in Millions | 12 Months Ended |
--- | --- | ---
Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021 | Sep. 30, 2023
Revenues: |  |  |  |
Service related, net | $ 1,440 | $ 1,865 | $ 1,067 |
Net gain on mortgage loans held for sale | 354 | 599 | 2,251 |
Total revenues | 1,794 | 2,464 | 3,318 |
Total expenses | 1,172 | 1,274 | 1,662 |
Other Nonoperating Income (Expense) [Abstract] |  |  |  |
Interest income | 528 | 261 | 231 |
Interest expense | (537) | (424) | (478) |
Other income (expenses), net | 41 | 187 | 528 |
Total other income (expenses), net | 32 | 24 | 281 |
Income from continuing operations before income tax expense | 654 | 1,214 | 1,937 |
Depreciation and amortization for property and equipment and intangible assets from continuing operations | 38 | 37 | 57 |
Total assets | 14,196 | 12,776 | 14,204 |
2023 Trust Collapse |  |  |  |
Other Nonoperating Income (Expense) [Abstract] |  |  |  |
Payments to Acquire Retained Interest in Securitized Receivables | 82 |  |  |
Principal amount outstanding on mortgage servicing rights |  |  |  | $ 207
Proceeds from Sale, Loan, Held-for-Sale | 67 |  |  |
Operating Segments | Servicing |  |  |  |
Revenues: |  |  |  |
Service related, net | 1,295 | 1,691 | 705 |
Net gain on mortgage loans held for sale | 84 | (33) | 568 |
Total revenues | 1,379 | 1,658 | 1,273 |
Total expenses | 664 | 559 | 502 |
Other Nonoperating Income (Expense) [Abstract] |  |  |  |
Interest income | 491 | 208 | 129 |
Interest expense | (324) | (221) | (262) |
Other income (expenses), net | 0 | 0 | 0 |
Total other income (expenses), net | 167 | (13) | (133) |
Income from continuing operations before income tax expense | 882 | 1,086 | 638 |
Depreciation and amortization for property and equipment and intangible assets from continuing operations | 12 | 18 | 32 |
Total assets | 11,740 | 10,152 | 8,733 |
Operating Segments | Originations |  |  |  |
Revenues: |  |  |  |
Service related, net | 61 | 98 | 176 |
Net gain on mortgage loans held for sale | 271 | 632 | 1,683 |
Total revenues | 332 | 730 | 1,859 |
Total expenses | 232 | 491 | 849 |
Other Nonoperating Income (Expense) [Abstract] |  |  |  |
Interest income | 36 | 53 | 102 |
Interest expense | (37) | (43) | (88) |
Other income (expenses), net | 0 | 0 | 0 |
Total other income (expenses), net | (1) | 10 | 14 |
Income from continuing operations before income tax expense | 99 | 249 | 1,024 |
Depreciation and amortization for property and equipment and intangible assets from continuing operations | 8 | 16 | 24 |
Total assets | 782 | 749 | 3,143 |
Corporate/ Other |  |  |  |
Revenues: |  |  |  |
Service related, net | 84 | 76 | 186 |
Net gain on mortgage loans held for sale | (1) | 0 | 0 |
Total revenues | 83 | 76 | 186 |
Total expenses | 276 | 224 | 311 |
Other Nonoperating Income (Expense) [Abstract] |  |  |  |
Interest income | 1 | 0 | 0 |
Interest expense | (176) | (160) | (128) |
Other income (expenses), net | 41 | 187 | 528 |
Total other income (expenses), net | (134) | 27 | 400 |
Income from continuing operations before income tax expense | (327) | (121) | 275 |
Depreciation and amortization for property and equipment and intangible assets from continuing operations | 18 | 3 | 1 |
Total assets | $ 1,674 | $ 1,875 | $ 2,328 |

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