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Policyholder claims and benefits | 12 Months Ended
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Dec. 31, 2019
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Policyholder claims and benefits | 12 Policyholder claims and benefits
|  | 2019 |  |  | 2018 |  |  | 2017 |
Benefits and claims paid life |  |  | 18,824 |  |  |  | 19,673 |  |  |  | 23,634 |
Benefits and claims paid non-life |  |  | 1,635 |  |  |  | 1,658 |  |  |  | 1,903 |
Change in valuation of liabilities for insurance contracts |  |  | 30,620 |  |  |  | (2,639 | ) |  |  | 22,741 |
Change in valuation of liabilities for investment contracts |  |  | 5,768 |  |  |  | (8,143 | ) |  |  | (2,644 | )
Other |  |  | (50 | ) |  |  | 9 |  |  |  | (34 | )
Total |  |  | 56,797 |  |  |  | 10,557 |  |  |  | 45,599 |
Policyholder claims and benefits includes claims and benefits in excess of account value for products for which deposit accounting is applied and the change in valuation of liabilities for insurance and investment contracts. The lines ‘‘Change in valuation of liabilities for insurance contracts’’ and ‘‘Change in valuation of liabilities for investment contracts’’ reflect movements in technical provisions resulting from “Net fair value change on for account of policyholder financial assets at fair value through profit or loss” included in note 10 Results from financial transactions of EUR 33,188 million positive (2018: EUR 11,326 million negative, 2017: EUR 20,524 million positive). In addition, the line ‘‘Change in valuation of liabilities for insurance contracts’’ includes an increase of technical provisions for life insurance contracts of EUR 2,431 million (2018: increase of EUR 1,403 million, 2017: increase of EUR 601 million).

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- Definition Text block [abstract] + References No definition available. + Details
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- Definition The disclosure of claims and benefits paid to policyholders. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2019-01-01 -Paragraph 10 -Subparagraph e -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IAS&num=1&code=ifrs-tx-2019-en-r&anchor=para_10_e&doctype=Standard -URIDate 2019-03-27 + Details
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