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Intangible assets (Tables) | 12 Months Ended
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Dec. 31, 2019
Text block [abstract] |
Summary of Intangible Assets |
Net book value |  | Goodwill |  |  | VOBA |  |  | Future servicing rights |  |  | Software |  |  | Other |  |  | Total |
At December 31, 2019 |  |  | 392 |  |  |  | 952 |  |  |  | 84 |  |  |  | 69 |  |  |  | 61 |  |  |  | 1,559 |
At December 31, 2018 |  |  | 384 |  |  |  | 1,123 |  |  |  | 91 |  |  |  | 64 |  |  |  | 64 |  |  |  | 1,727 |
At January 1, 2018 |  |  | 293 |  |  |  | 1,153 |  |  |  | 99 |  |  |  | 51 |  |  |  | 36 |  |  |  | 1,633 |
Cost |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
At January 1, 2019 |  |  | 554 |  |  |  | 6,858 |  |  |  | 361 |  |  |  | 327 |  |  |  | 166 |  |  |  | 8,265 |
Additions |  |  | - |  |  |  | - |  |  |  | - |  |  |  | 35 |  |  |  | 4 |  |  |  | 39 |
Capitalized subsequent expenditure |  |  | - |  |  |  | - |  |  |  | - |  |  |  | 7 |  |  |  | - |  |  |  | 7 |
Disposals |  |  | - |  |  |  | - |  |  |  | - |  |  |  | (9 | ) |  |  | - |  |  |  | (9 | )
Net exchange differences |  |  | 13 |  |  |  | 145 |  |  |  | 5 |  |  |  | 11 |  |  |  | 3 |  |  |  | 178 |
At December 31, 2019 |  |  | 567 |  |  |  | 7,003 |  |  |  | 366 |  |  |  | 371 |  |  |  | 173 |  |  |  | 8,479 |
Accumulated amortization, depreciation and impairment losses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
At January 1, 2019 |  |  | 169 |  |  |  | 5,735 |  |  |  | 270 |  |  |  | 263 |  |  |  | 101 |  |  |  | 6,538 |
Amortization through income statement |  |  | - |  |  |  | 112 |  |  |  | 8 |  |  |  | 16 |  |  |  | 7 |  |  |  | 143 |
Shadow accounting adjustments |  |  | - |  |  |  | 72 |  |  |  | - |  |  |  | - |  |  |  | - |  |  |  | 72 |
Disposals |  |  | - |  |  |  | - |  |  |  | - |  |  |  | (7 | ) |  |  | - |  |  |  | (7 | )
Impairment losses |  |  | 3 |  |  |  | 11 |  |  |  | - |  |  |  | 20 |  |  |  | - |  |  |  | 34 |
Net exchange differences |  |  | 3 |  |  |  | 121 |  |  |  | 4 |  |  |  | 9 |  |  |  | 3 |  |  |  | 140 |
At December 31, 2019 |  |  | 175 |  |  |  | 6,051 |  |  |  | 282 |  |  |  | 301 |  |  |  | 111 |  |  |  | 6,920 |
Cost |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
At January 1, 2018 |  |  | 462 |  |  |  | 6,565 |  |  |  | 359 |  |  |  | 294 |  |  |  | 128 |  |  |  | 7,808 |
Additions |  |  | - |  |  |  | - |  |  |  | - |  |  |  | 45 |  |  |  | 2 |  |  |  | 47 |
Acquisitions through business combinations |  |  | 85 |  |  |  | - |  |  |  | - |  |  |  | 7 |  |  |  | 33 |  |  |  | 126 |
Capitalized subsequent expenditure |  |  | - |  |  |  | - |  |  |  | - |  |  |  | 5 |  |  |  | - |  |  |  | 5 |
Disposals |  |  | - |  |  |  | - |  |  |  | - |  |  |  | (19 | ) |  |  | - |  |  |  | (19 | )
Net exchange differences |  |  | 6 |  |  |  | 293 |  |  |  | 2 |  |  |  | (6 | ) |  |  | 2 |  |  |  | 298 |
At December 31, 2018 |  |  | 554 |  |  |  | 6,858 |  |  |  | 361 |  |  |  | 327 |  |  |  | 166 |  |  |  | 8,265 |
Accumulated amortization, depreciation and impairment losses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
At January 1, 2018 |  |  | 169 |  |  |  | 5,412 |  |  |  | 260 |  |  |  | 243 |  |  |  | 92 |  |  |  | 6,176 |
Amortization through income statement |  |  | - |  |  |  | 135 |  |  |  | 8 |  |  |  | 16 |  |  |  | 6 |  |  |  | 165 |
Shadow accounting adjustments |  |  | - |  |  |  | (56 | ) |  |  | - |  |  |  | - |  |  |  | - |  |  |  | (56 | )
Disposals |  |  | - |  |  |  | - |  |  |  | - |  |  |  | (6 | ) |  |  | - |  |  |  | (6 | )
Impairment losses |  |  | - |  |  |  | - |  |  |  | - |  |  |  | 15 |  |  |  | - |  |  |  | 15 |
Net exchange differences |  |  | - |  |  |  | 244 |  |  |  | 2 |  |  |  | (5 | ) |  |  | 3 |  |  |  | 243 |
At December 31, 2018 |  |  | 169 |  |  |  | 5,735 |  |  |  | 270 |  |  |  | 263 |  |  |  | 101 |  |  |  | 6,538 |
Summary of Geographically Cash-generating Units to Goodwill | A geographical summary of the cash-generating units to which the goodwill is allocated is as follows:
Goodwill |  | 2019 |  |  | 2018 |
Americas |  |  | 183 |  |  |  | 182 |
Southern & Eastern Europe |  |  | 29 |  |  |  | 30 |
Asset Management |  |  | 34 |  |  |  | 33 |
United Kingdom |  |  | 57 |  |  |  | 54 |
The Netherlands |  |  | 89 |  |  |  | 85 |
At December 31 |  |  | 392 |  |  |  | 384 |
Summary of Movement in VOBA | The movement in VOBA over 2019 can be summarized and compared to 2018 as follows:
|  | 2019 |  |  | 2018 |
At January 1 |  |  | 1,123 |  |  |  | 1,153 |
Amortization / depreciation through income statement |  |  | (112 | ) |  |  | (135 | )
Shadow accounting adjustments |  |  | (72 | ) |  |  | 56 |
Impairment losses |  |  | (11 | ) |  |  | - |
Net exchange differences |  |  | 24 |  |  |  | 49 |
At December 31 |  |  | 952 |  |  |  | 1,123 |

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