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v3.19.1

OTHER OPERATING INCOME AND EXPENSES (Details 1) - CLP ($) $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2018 | Dec. 31, 2017 | Dec. 31, 2016
Other Operating Income And Expenses |  |  |
Allowances and expenses for assets received in lieu of payment | $ 2,537 | $ 5,591 | $ 11,416
Provision on assets received in lieu of payment | 816 | 3,912 | 9,246
Expenses for maintenance of assets received in lieu of payment | 1,721 | 1,679 | 2,170
Credit card expenses | 3,151 | 3,070 | 3,636
Customer services | 3,635 | 2,563 | 3,734
Other expenses | 23,019 | 57,189 | 50,116
Operating charge-offs | 798 | 1,607 | 6,146
Life insurance and general product insurance policies | 9,964 | 23,475 | 18,393
Additional tax on expenses paid overseas |  |  | 142
Provisions for contingencies | 21 |  | 4,238
Retail association payment | 898 | 912 |
Other | 11,338 | 31,195 | 21,197
Total | $ 32,342 | $ 68,413 | $ 68,902

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