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v3.19.1

ADMINISTRATIVE EXPENSES (Details) - CLP ($) $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2018 | Dec. 31, 2017 | Dec. 31, 2016
General administrative expenses |  |  |
Maintenance and repair of property, plant and equipment | $ 20,962 | $ 21,359 | $ 19,901
Office lease | 29,761 | 26,136 | 28,098
Equipment lease | 55 | 96 | 280
Insurance payments | 3,439 | 3,354 | 3,842
Office supplies | 5,070 | 6,862 | 5,747
IT and communication expenses | 44,209 | 39,103 | 37,351
Heating, and other utilities | 4,849 | 5,468 | 4,863
Security and valuables transport services | 12,168 | 12,181 | 14,793
Representation and personnel travel expenses | 3,444 | 4,262 | 5,440
Judicial and notarial expenses | 1,148 | 974 | 952
Fees for technical reports and auditing | 10,020 | 9,379 | 7,631
Other general administrative expenses | 10,116 | 10,244 | 10,076
General administrative expenses | 145,241 | 139,418 | 138,974
Outsourced services |  |  |
Data processing | 32,360 | 34,880 | 36,068
Products sale |  |  |
Archive services | 3,401 | 3,324 | 4,427
Valuation services | 3,167 | 2,419 | 3,489
Outsourcing | 9,936 | 6,878 | 5,404
Other | 16,494 | 9,899 | 6,369
Outsourced services | 65,358 | 57,400 | 55,757
Board expenses | 1,297 | 1,290 | 1,371
Marketing expenses | 19,286 | 18,877 | 17,844
Taxes, payroll taxes, and contributions |  |  |
Real estate taxes | 1,730 | 1,443 | 1,435
Patents | 1,896 | 1,646 | 1,618
Other taxes | 7 | 24 | 93
Contributions to SBIF | 10,274 | 10,005 | 9,321
Taxes, payroll taxes, and contributions | 13,907 | 13,118 | 12,467
Total | $ 245,089 | $ 230,103 | $ 226,413

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