Revenues from Contracts with Customers

12 Months Ended

Dec. 31, 2019

Revenue from Contract with Customer [Abstract]

The Company adopted the requirements of ASC 606 using the modified retrospective method on January 1, 2018. Prior periods were not restated. As a result of the adoption, fees received for research services provided by SIDCO, the Company’s broker-dealer subsidiary, to customers in soft-dollar arrangements were recorded in revenues net of amounts

paid for the soft-dollar arrangement. The amounts paid by the Company were previously recorded gross as an expense. The amounts related to soft-dollar arrangements during 2018 and 2017 were $16,680 and $14,623, respectively.

The Company’s principal sources of revenues are: (1) asset management, administration and distribution fees primarily earned based upon a contractual percentage of net assets under management or administration; and (2) information processing and software servicing fees that are either recurring and primarily earned based upon the number of trust accounts being serviced or a percentage of the market value of the clients' assets processed on the Company's platforms, or non-recurring and based upon project-oriented contractual agreements related to client implementations.

Disaggregation of Revenue

The following tables provide additional information pertaining to our revenues disaggregated by major product line and primary geographic market based on the location of the use of the products or services for each of the Company’s business segments for 2019 and 2018:



	Private Banks		Investment Advisors		Institutional Investors		Investment Managers		Investments In New Businesses		Total
Major Product Lines:	For the Year Ended December 31, 2019
Investment management fees from pooled investment products	$	135,503	$	282,253	$	54,726	$	766	$	1,293	$	474,541
Investment management fees from investment management agreements	1,616		103,428		266,323		—		11,571		382,938
Investment operations fees	1,634		—		—		403,208		—		404,842
Investment processing fees - PaaS	177,046		—		—		—		—		177,046
Investment processing fees - SaaS	132,661		—		—		11,036		—		143,697
Professional services fees	15,687		—		—		5,209		—		20,896
Account fees and other	6,129		18,097		1,013		20,577		109		45,925
Total revenues	$	470,276	$	403,778	$	322,062	$	440,796	$	12,973	$	1,649,885

Primary Geographic Markets:
United States	$	304,860	$	403,778	$	252,149	$	411,984	$	12,973	$	1,385,744
United Kingdom	102,518		—		52,584		—		—		155,102
Canada	43,661		—		6,889		—		—		50,550
Ireland	19,237		—		9,588		28,812		—		57,637
Other	—		—		852		—		—		852
Total revenues	$	470,276	$	403,778	$	322,062	$	440,796	$	12,973	$	1,649,885



	Private Banks		Investment Advisors		Institutional Investors		Investment Managers		Investments In New Businesses		Total
Major Product Lines:	For the Year Ended December 31, 2018
Investment management fees from pooled investment products	$	138,616	$	288,030	$	59,739	$	928	$	1,017	$	488,330
Investment management fees from investment management agreements	793		94,526		271,600		331		9,457		376,707
Investment operations fees	1,517		—		—		360,382		—		361,899
Investment processing fees - PaaS	182,068		—		—		2,519		—		184,587
Investment processing fees - SaaS	136,222		—		—		9,598		—		145,820
Professional services fees	16,643		—		—		7,280		—		23,923
Account fees and other	7,238		16,533		1,960		17,038		132		42,901
Total revenues	$	483,097	$	399,089	$	333,299	$	398,076	$	10,606	$	1,624,167

Primary Geographic Markets:
United States	$	304,762	$	399,089	$	257,080	$	376,593	$	10,606	$	1,348,130
United Kingdom	112,980		—		55,471		—		—		168,451
Canada	45,941		—		8,526		—		—		54,467
Ireland	19,414		—		10,419		21,483		—		51,316
Other	—		—		1,803		—		—		1,803
Total revenues	$	483,097	$	399,089	$	333,299	$	398,076	$	10,606	$	1,624,167

Investment management fees from pooled investment products - Revenues associated with clients' assets invested in Company-sponsored pooled investment products. Contractual fees are stated as a percentage of the market value of assets under management and collected on a monthly basis. Revenues are recognized in Asset management, administration and distribution fees on the accompanying Consolidated Statements of Operations.

Investment management fees from investment management agreements - Revenues based on assets of clients of the Institutional Investors segment primarily invested in Company-sponsored products. Each client is charged an investment management fee that is stated as a percentage of the market value of all assets under management. The client is billed directly on a quarterly basis. Revenues are recognized in Asset management, administration and distribution fees on the accompanying Consolidated Statements of Operations.

Revenues associated with the separately managed account program offered through registered investment advisors located throughout the United States. The contractual fee is stated as a percentage of the market value of all assets invested in the separately managed account and collected on a quarterly basis. Revenues are recognized in Asset management, administration and distribution fees on the accompanying Consolidated Statements of Operations.

Investment operations fees - Revenues earned from accounting and administrative services, distribution support services and regulatory and compliance services to investment management firms and family offices. The Company contracts directly with the investment management firm or family office. The contractual fees are stated as a percentage of net assets under administration and billed when asset valuations are finalized. Revenues are recognized in Asset management, administration and distribution fees on the accompanying Consolidated Statements of Operations.

Investment processing fees - Platform as a Service - Revenues associated with clients that outsource their entire investment operation and back-office processing functions. Through the use of the Company's proprietary platforms, the Company assumes all back-office investment processing services including investment processing, custody and safekeeping of assets, income collections, securities settlement and other related trust activities. The contractual fee is based on a monthly fee plus additional fees determined on a per-account or per-transaction basis. Contractual fees can also be stated as a percentage of the value of assets processed on the Company's platforms each month as long as the fee is in excess of a monthly contractual minimum. The client is billed directly on a monthly basis. Revenues are recognized in Information processing and software servicing fees on the accompanying Consolidated Statements of Operations.

Investment processing fees - Software as a Service - Revenues associated with clients that outsource investment processing technology software and computer processing by accessing our proprietary software and data center remotely but retain responsibility for all investment operations, client administration and other back-office trust operations. The

contractual fee is based on a monthly fee plus additional fees determined on a per-account or per-transaction basis. The client is billed directly on a monthly basis. Revenues are recognized in Information processing and software servicing fees on the accompanying Consolidated Statements of Operations.

Professional services fees - Revenues associated with the business services migration for investment processing clients of the Private Banks segment and investment operations clients of the Investment Managers segment. In addition, Professional services include other services such as business transformation consulting. Typically, fees are stated as a contractual fixed fee. The client is billed directly and fees are collected according to the terms of the agreement.

Account fees and other - Revenues associated with custody account servicing, account terminations, reimbursements received for out-of-pocket expenses, and other fees for the provision of ancillary services.