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REVENUE (Tables) | 12 Months Ended
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Dec. 31, 2019
Revenue from Contract with Customer [Abstract] |
Revenue by Geographic Area | Geographic revenue
(Dollars in thousands) | 2019 |  | 2018 |  | 2017
U.S. | $ | 525,191 |  |  | 57 | % |  | $ | 469,987 |  |  | 52 | % |  | $ | 505,415 |  |  | 56 | %
Other Americas | 60,536 |  |  | 7 | % |  | 53,239 |  |  | 6 | % |  | 41,467 |  |  | 5 | %
United Kingdom (“U.K.”) | 87,382 |  |  | 10 | % |  | 95,628 |  |  | 11 | % |  | 97,000 |  |  | 11 | %
Europe (excluding U.K.), Middle East, and Africa | 137,946 |  |  | 15 | % |  | 147,248 |  |  | 17 | % |  | 138,752 |  |  | 16 | %
Asia-Pacific | 100,328 |  |  | 11 | % |  | 125,479 |  |  | 14 | % |  | 105,833 |  |  | 12 | %
| $ | 911,383 |  |  | 100 | % |  | $ | 891,581 |  |  | 100 | % |  | $ | 888,467 |  |  | 100 | %
Disaggregation of Revenue |
(in thousands) | 2019 |  | 2018 |  | 2017
Perpetual license | $ | 80,015 |  |  | $ | 109,863 |  |  | $ | 132,883 |
Term license | 199,433 |  |  | 178,256 |  |  | 206,411 |
Revenue recognized at a point in time | 279,448 |  |  | 288,119 |  |  | 339,294 |
Maintenance | 280,580 |  |  | 263,875 |  |  | 242,320 |
Cloud | 133,746 |  |  | 82,627 |  |  | 51,097 |
Consulting | 217,609 |  |  | 256,960 |  |  | 255,756 |
Revenue recognized over time | 631,935 |  |  | 603,462 |  |  | 549,173 |
| $ | 911,383 |  |  | $ | 891,581 |  |  | $ | 888,467 |
(in thousands) | 2019 |  | 2018 |  | 2017
Term license | $ | 199,433 |  |  | $ | 178,256 |  |  | $ | 206,411 |
Cloud | 133,746 |  |  | 82,627 |  |  | 51,097 |
Maintenance | 280,580 |  |  | 263,875 |  |  | 242,320 |
Subscription (1) | 613,759 |  |  | 524,758 |  |  | 499,828 |
Perpetual license | 80,015 |  |  | 109,863 |  |  | 132,883 |
Consulting | 217,609 |  |  | 256,960 |  |  | 255,756 |
Total revenue | $ | 911,383 |  |  | $ | 891,581 |  |  | $ | 888,467 |
(1) Reflects client arrangements (term license, cloud, and maintenance) that are subject to renewal.
Remaining Performance Obligations on Existing Contracts | The Company’s typical performance obligations are:
Performance Obligation |  | How Standalone Selling Price is Typically Determined |  | When Performance Obligation is Typically Satisfied |  | When Payment is Typically Due
Perpetual license |  | Residual approach |  | Upon transfer of control to the client, defined when the client can use and benefit from the license (point in time) |  | Effective date of the license
Term license |  | Residual approach |  | Upon transfer of control to the client, defined when the client can use and benefit from the license (point in time) |  | Annually, or more frequently, over the term of the license
Maintenance |  | Consistent pricing relationship as a percentage of the related license and observable in stand-alone renewal transactions (1) |  | Ratably over the term of the maintenance (over time) |  | Annually, or more frequently, over the term of the maintenance
Consulting - time and materials |  | Observable hourly rate for time and materials-based services in similar geographies for similar contract sizes |  | Based on hours incurred to date |  | Monthly
Consulting - fixed price |  | Observable hourly rate for time and materials-based services in similar geographies for similar contract sizes multiplied by estimated hours for the project |  | Based on hours incurred as a percentage of total estimated hours |  | As contract milestones are achieved
Cloud |  | Residual approach |  | Ratably over the term of the service (over time) |  | Annually, or more frequently, over the term of the service
(1) Technical support and software updates are considered distinct services but accounted for as a single performance obligation, as they have the same pattern of transfer to the client. Expected future revenue on existing contracts:
| December 31, 2019
(Dollars in thousands) | Perpetual license |  | Term license |  | Maintenance |  | Cloud |  | Consulting |  | Total
1 year or less | $ | 2,305 |  |  | $ | 97,826 |  |  | $ | 206,882 |  |  | $ | 165,571 |  |  | $ | 20,798 |  |  | $ | 493,382 |  | 58 | %
1-2 years | 2,179 |  |  | 12,014 |  |  | 30,291 |  |  | 128,109 |  |  | 1,439 |  |  | 174,032 |  | 21 | %
2-3 years | — |  |  | 3,132 |  |  | 17,844 |  |  | 84,788 |  |  | 132 |  |  | 105,896 |  | 13 | %
Greater than 3 years | — |  |  | 3,861 |  |  | 13,277 |  |  | 43,702 |  |  | 1,993 |  |  | 62,833 |  | 8 | %
| $ | 4,484 |  |  | $ | 116,833 |  |  | $ | 268,294 |  |  | $ | 422,170 |  |  | $ | 24,362 |  |  | $ | 836,143 |  | 100 | %
| December 31, 2018
(Dollars in thousands) | Perpetual license |  | Term license |  | Maintenance |  | Cloud |  | Consulting |  | Total
1 year or less | $ | 14,665 |  |  | $ | 72,378 |  |  | $ | 192,274 |  |  | $ | 103,354 |  |  | $ | 17,235 |  |  | $ | 399,906 |  | 63 | %
1-2 years | 2,343 |  |  | 10,355 |  |  | 10,436 |  |  | 80,214 |  |  | 2,810 |  |  | 106,158 |  | 17 | %
2-3 years | 1,661 |  |  | 1,414 |  |  | 3,644 |  |  | 61,906 |  |  | 940 |  |  | 69,565 |  | 11 | %
Greater than 3 years | — |  |  | 233 |  |  | 1,560 |  |  | 53,343 |  |  | 208 |  |  | 55,344 |  | 9 | %
| $ | 18,669 |  |  | $ | 84,380 |  |  | $ | 207,914 |  |  | $ | 298,817 |  |  | $ | 21,193 |  |  | $ | 630,973 |  | 100 | %
Schedule of Clients Accounting for a Percentage of Total Revenue | Clients accounting for 10% or more of the Company’s total revenue were:
(Dollars in thousands) | 2019 |  | 2018 |  | 2017
Total revenue | $ | 911,383 |  |  | $ | 891,581 |  |  | $ | 888,467 |
Client A | * |  |  | * |  |  | 10 | %
*Client accounted for less than 10% of total revenue.

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- Definition Tabular disclosure of revenue from external customers by geographic areas attributed to the entity's country of domicile and to foreign countries from which the entity derives revenue. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Subparagraph a -URI http://asc.fasb.org/extlink&oid=115929826&loc=d3e9038-108599 + Details
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- Definition Tabular disclosure of the extent of the entity's reliance on its major customers, if revenues from transactions with a single external customer amount to 10 percent or more of entity revenues, including the disclosure of that fact, the total amount of revenues from each such customer, and the identity of the reportable segment or segments reporting the revenues. The entity need not disclose the identity of a major customer or the amount of revenues that each segment reports from that customer. For these purposes, a group of companies known to the entity to be under common control is considered a single customer, and the federal government, a state government, a local government such as a county or municipality, or a foreign government is each considered a single customer. + References No definition available. + Details
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