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REVENUE | 12 Months Ended
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Dec. 31, 2020
Revenue from Contract with Customer [Abstract] |
REVENUE | 13. REVENUE Geographic revenue
(Dollars in thousands) | 2020 |  | 2019 |  | 2018
U.S. | $ | 613,844 |  | 61 | % |  | $ | 525,191 |  | 57 | % |  | $ | 469,987 |  | 52 | %
Other Americas | 49,441 |  | 5 | % |  | 60,536 |  | 7 | % |  | 53,239 |  | 6 | %
United Kingdom (“U.K.”) | 91,517 |  | 9 | % |  | 87,382 |  | 10 | % |  | 95,628 |  | 11 | %
Europe (excluding U.K.), Middle East, and Africa | 156,056 |  | 15 | % |  | 137,946 |  | 15 | % |  | 147,248 |  | 17 | %
Asia-Pacific | 106,659 |  | 10 | % |  | 100,328 |  | 11 | % |  | 125,479 |  | 14 | %
| $ | 1,017,517 |  | 100 | % |  | $ | 911,383 |  | 100 | % |  | $ | 891,581 |  | 100 | %
Revenue streams
(in thousands) | 2020 |  | 2019 |  | 2018
Perpetual license | $ | 28,558 |  |  | $ | 80,015 |  |  | $ | 109,863 |
Term license | 266,352 |  |  | 199,433 |  |  | 178,256 |
Revenue recognized at a point in time | 294,910 |  |  | 279,448 |  |  | 288,119 |
Maintenance | 296,709 |  |  | 280,580 |  |  | 263,875 |
Pega Cloud | 208,268 |  |  | 133,746 |  |  | 82,627 |
Consulting | 217,630 |  |  | 217,609 |  |  | 256,960 |
Revenue recognized over time | 722,607 |  |  | 631,935 |  |  | 603,462 |
| $ | 1,017,517 |  |  | $ | 911,383 |  |  | $ | 891,581 |
(in thousands) | 2020 |  | 2019 |  | 2018
Pega Cloud | 208,268 |  |  | 133,746 |  |  | 82,627 |
Maintenance | 296,709 |  |  | 280,580 |  |  | 263,875 |
Term license | $ | 266,352 |  |  | $ | 199,433 |  |  | $ | 178,256 |
Subscription (1) | 771,329 |  |  | 613,759 |  |  | 524,758 |
Perpetual license | 28,558 |  |  | 80,015 |  |  | 109,863 |
Consulting | 217,630 |  |  | 217,609 |  |  | 256,960 |
Total revenue | $ | 1,017,517 |  |  | $ | 911,383 |  |  | $ | 891,581 |
(1) Reflects client arrangements subject to renewal (Pega Cloud, maintenance, and term license). Remaining performance obligations ("Backlog") Expected future revenue on existing contracts:
| December 31, 2020
(Dollars in thousands) | Perpetual license |  | Term license |  | Maintenance |  | Pega Cloud |  | Consulting |  | Total
1 year or less | $ | 11,514 |  |  | $ | 105,920 |  |  | $ | 227,803 |  |  | $ | 248,223 |  |  | $ | 19,226 |  |  | $ | 612,686 |  | 57 | %
1-2 years | 395 |  |  | 7,962 |  |  | 54,509 |  |  | 193,064 |  |  | 346 |  |  | 256,276 |  | 24 | %
2-3 years | — |  |  | 4,928 |  |  | 28,320 |  |  | 104,542 |  |  | 851 |  |  | 138,641 |  | 13 | %
Greater than 3 years | — |  |  | 4 |  |  | 19,283 |  |  | 44,308 |  |  | 1,189 |  |  | 64,784 |  | 6 | %
| $ | 11,909 |  |  | $ | 118,814 |  |  | $ | 329,915 |  |  | $ | 590,137 |  |  | $ | 21,612 |  |  | $ | 1,072,387 |  | 100 | %
| December 31, 2019
(Dollars in thousands) | Perpetual license |  | Term license |  | Maintenance |  | Pega Cloud |  | Consulting |  | Total
1 year or less | $ | 2,305 |  |  | $ | 97,826 |  |  | $ | 206,882 |  |  | $ | 165,571 |  |  | $ | 20,798 |  |  | $ | 493,382 |  | 58 | %
1-2 years | 2,179 |  |  | 12,014 |  |  | 30,291 |  |  | 128,109 |  |  | 1,439 |  |  | 174,032 |  | 21 | %
2-3 years | — |  |  | 3,132 |  |  | 17,844 |  |  | 84,788 |  |  | 132 |  |  | 105,896 |  | 13 | %
Greater than 3 years | — |  |  | 3,861 |  |  | 13,277 |  |  | 43,702 |  |  | 1,993 |  |  | 62,833 |  | 8 | %
| $ | 4,484 |  |  | $ | 116,833 |  |  | $ | 268,294 |  |  | $ | 422,170 |  |  | $ | 24,362 |  |  | $ | 836,143 |  | 100 | %

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI http://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 + Details
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