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REVENUE
 12 Months Ended
Dec. 31, 2020
Revenue from Contract with Customer [Abstract]  
REVENUE
13. REVENUE
Geographic revenue
(Dollars in thousands)202020192018
U.S.$613,844 61 %$525,191 57 %$469,987 52 %
Other Americas49,441 5 %60,536 7 %53,239 6 %
United Kingdom (“U.K.”)91,517 9 %87,382 10 %95,628 11 %
Europe (excluding U.K.), Middle East, and Africa 156,056 15 %137,946 15 %147,248 17 %
Asia-Pacific106,659 10 %100,328 11 %125,479 14 %
$1,017,517 100 %$911,383 100 %$891,581 100 %
Revenue streams
(in thousands)202020192018
Perpetual license$28,558 $80,015 $109,863 
Term license266,352 199,433 178,256 
Revenue recognized at a point in time 294,910 279,448 288,119 
Maintenance296,709 280,580 263,875 
Pega Cloud208,268 133,746 82,627 
Consulting217,630 217,609 256,960 
Revenue recognized over time 722,607 631,935 603,462 
$1,017,517 $911,383 $891,581 

(in thousands)202020192018
Pega Cloud208,268 133,746 82,627 
Maintenance296,709 280,580 263,875 
Term license$266,352 $199,433 $178,256 
Subscription (1)
771,329 613,759 524,758 
Perpetual license28,558 80,015 109,863 
Consulting217,630 217,609 256,960 
Total revenue$1,017,517 $911,383 $891,581 
(1) Reflects client arrangements subject to renewal (Pega Cloud, maintenance, and term license).
Remaining performance obligations ("Backlog")
Expected future revenue on existing contracts:
December 31, 2020
(Dollars in thousands)Perpetual licenseTerm licenseMaintenancePega CloudConsultingTotal
1 year or less$11,514 $105,920 $227,803 $248,223 $19,226 $612,686 57 %
1-2 years395 7,962 54,509 193,064 346 256,276 24 %
2-3 years— 4,928 28,320 104,542 851 138,641 13 %
Greater than 3 years— 4 19,283 44,308 1,189 64,784 6 %
$11,909 $118,814 $329,915 $590,137 $21,612 $1,072,387 100 %

December 31, 2019
(Dollars in thousands)Perpetual licenseTerm licenseMaintenancePega CloudConsultingTotal
1 year or less$2,305 $97,826 $206,882 $165,571 $20,798 $493,382 58 %
1-2 years2,179 12,014 30,291 128,109 1,439 174,032 21 %
2-3 years— 3,132 17,844 84,788 132 105,896 13 %
Greater than 3 years— 3,861 13,277 43,702 1,993 62,833 8 %
$4,484 $116,833 $268,294 $422,170 $24,362 $836,143 100 %